#Vinod Muthukrishnan

[darshanan-blog]

Integrating AI at Global Level: "Juggad" & other examples - TiEcon2024

Integrating AI at Global Level With TiEcon2024 theme of “AI Ubiquity: Envision the Future”, on all three days of the largest tech conference, there was relentless focus on how seamless integration can be achieved across diverse spheres of human endeavor, at a global level. Exponential opportunities in global india A panel of experts with Kushagra Shrivastava, CEO and co-founder of Key, Madhu…

[sillydreamfishpony]

inFeedo raises $700,000 from Y Combinator & others - ETtech.com

inFeedo raises $700,000 from Y Combinator & others – ETtech.com

Illustration: Rahul Awasthi

inFeedo, a SaaS-basically based solely mostly people analytics startup, has raised $700,000 financing from Y Combinator, a Silicon Valley-basically based solely mostly startup incubator.

Angel investors worship Innov8 founder Dr. Ritesh Malik, Lenskart cofounder Peyush Bansal, old Fb director Anand Chandrashekharan, Cisco’s Vinod Muthukrishnan, Inventus Law founder…

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Cognitive Collaboration Comes to the Contact Center

Amy Chang, Senior Vice President and General Manager Collaboration Technology Group, Omar Tawakol CEO Voicea, and Vinod Muthukrishnan, CEO and Co-founder CloudCherry, discuss Cisco's vision of collaboration, contact centers, and customer experience. https://ift.tt/2mOwToP Ciscohttp://ifttt.com/images/no_image_card.pngSeptember 29, 2019 at 09:32AM https://ift.tt/eA8V8J https://ift.tt/2mSk5O7 https://ift.tt/eA8V8J Marken

[endlesssuppliesde]

Cognitive Collaboration Comes to the Contact Center

Amy Chang, Senior Vice President and General Manager Collaboration Technology Group, Omar Tawakol CEO Voicea, and Vinod Muthukrishnan, CEO and Co-founder CloudCherry, discuss Cisco's vision of collaboration, contact centers, and customer experience. https://ift.tt/2nHE564 Cisco September 29, 2019 at 08:02AM https://ift.tt/2nAuTR7 https://ift.tt/eA8V8J Marken

[endlesssuppliesmx]

Cognitive Collaboration Comes to the Contact Center

Amy Chang, Senior Vice President and General Manager Collaboration Technology Group, Omar Tawakol CEO Voicea, and Vinod Muthukrishnan, CEO and Co-founder CloudCherry, discuss Cisco's vision of collaboration, contact centers, and customer experience. https://ift.tt/2m3Ogl8 Cisco September 29, 2019 at 08:13AM https://ift.tt/2mG03GO https://ift.tt/eA8V8J Marcas

[endlesssuppliesco]

Cognitive Collaboration Comes to the Contact Center

Amy Chang, Senior Vice President and General Manager Collaboration Technology Group, Omar Tawakol CEO Voicea, and Vinod Muthukrishnan, CEO and Co-founder CloudCherry, discuss Cisco's vision of collaboration, contact centers, and customer experience. https://ift.tt/2nFTTpY Cisco September 29, 2019 at 07:32AM https://ift.tt/2nIXp2T https://ift.tt/eA8V8J Marcas

[yenicikti]

Do Customer Surveys Have a Future?

CEO, Vinod Muthukrishnan, Co-Founder of CloudCherry, shares that customer experience is the biggest differentiator for brands today. He discusses why digital surveys are the best way to collect customer feedback and why long paper feedback forms are obsolete

[martechadvisor-blog]

Do Customer Surveys Have a Future?

CEO, Vinod Muthukrishnan, Co-Founder of CloudCherry, shares that customer experience is the biggest differentiator for brands today. He discusses why digital surveys are the best way to collect customer feedback and why long paper feedback forms are obsolete  

Recently, I was out to dinner at a five-star, classy restaurant. I was content and rather impressed with the ambiance, service and quality of food, up until we asked for the check.

The problem wasn’t with the bill, but with the long paper feedback form that I was asked to fill out on the spot.

This shocked me. I couldn’t understand why a high-end restaurant offering a lovely dining experience would request for me to fill out a paper feedback form. It was a nuisance and it ruined what was once a serene and laidback atmosphere.

In this day and age, where brands are utilizing AI and machine learning capabilities to tailor and enhance experiences, how are there are still businesses that are stuck in the past? A couple of things struck me:

Given that the overall experience at the restaurant was quite effortless, why did they want the customers to put in the effort to fill in an entire paper form?

How does the restaurant plan to extract insights about its customers, or learn something new about their business, from paper feedback forms? Wouldn’t they have to dedicate a separate team to go through piles of feedback forms which would take up valuable time, money, and effort?

Since this restaurant operates across several locations, how could they compare the aspects of their business that are doing “great”, “not so great”, “very poor” and “needs improving” amongst these locations? Also, how will they be able to improve customer ratings on these aspects?

You might be wondering if this is that important, and if the food, service, and overall experience were great, does it matter?

It’s important because **customer experience is perhaps the biggest differentiator for brands today**. And in order to assess, measure and track the customer experience delivered, you need an efficient customer feedback management system - and paper surveys simply won’t do.

Also, if you take a look at the surge in competition over the past couple of years, it’s fair to say that there are, at any point, at least a dozen other brands trying to woo your customers. And if you slip up, your customers wouldn’t think twice about taking their business elsewhere.

How can you ensure that your brand won’t slip up? How can your business serve customers proactively and ensure that every piece of customer data captured is put to use effectively?

Welcome to the world of customer feedback management through digital surveys. Digital surveys - tablet, smartphone, email, website, and other pop-up surveys - represent a more convenient means to capture the Voice of Customer (VoC) and minimize the time (and effort) put in by the customer in giving his or her feedback. The same restaurant, for instance, could have opted for a tablet or smartphone survey or sent me an SMS or email link that I could fill in at my convenience.

Given this insight, what are the benefits of choosing digital surveys over paper feedback forms?

Track the end-to-end holistic customer experience

It isn’t just about the food, service or ambiance anymore. Customer experience engulfs everything right from the moment you enter, until the very moment you exit. And paper feedback isn’t dynamic enough to track and measure experiences holistically. For instance, you can’t set up different question flows within the same survey in paper feedback forms.

Address queries in real-time

**Customers don’t just want to be heard, they also want to know how their feedback is useful to your brand**. Digital surveys give you that opportunity to make feedback actionable, in the long run as well as instantly. Set up real-time alerts in digital surveys that let you address customer complaints instantly – even before the customer walks out. This way, you get to repair and rebuild any fraught customer relationships.

Doesn’t take a toll on the customer

Digital surveys don’t look as daunting as paper feedback forms. They can be completed in a couple of minutes and can be answered at leisure (especially the case with email and SMS surveys). When this is the case, customers tend to provide accurate feedback and not fill out the forms carelessly just for the sake of it.

Analyze data with just a few clicks

**One of the biggest advantages of digital surveys is that you can drill down into customer feedback data in a few clicks**. Wasting time, effort and money on scanning through piles of paper stacks shouldn’t be an option anymore. Slice and dice data the way you want it, compare insights across your different outlets, find out the most liked/disliked aspect of your brand and also track powerful metrics like the Net Promoter Score, Customer Effort Score and more.

This incident prompted me to think of customer experience from an entirely different perspective. Despite all the glory that this revolution has achieved so far, it is still in its nascent stages. Even well-meaning, successful brands sometimes take to obsolete feedback mechanisms and are unaware of the consequences. **Great brands always make customers’ lives easier and going digital to listen to what customers have to say is the first step in the journey**.

This article was first appeared on MarTech Advisor

[hugueslouisrey]

Five Things That Will Redefine Customer Experience in 2018

Vinod Muthukrishnan | Dec 23, 2017

source: http://customerthink.com/five-things-that-will-redefine-customer-experience-in-2018/

What is Customer Experience Management (CEM)? Google it and you’ll find various definitions that explain this currently-buzz worthy concept.

We live in the age of the customer and it’s time to clarify what CEM truly means. Before I get into that, let’s define what…