#Swiftline |

[fresatechnologies]

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[mostlysignssomeportents]

Gators and Amazon tag-team small sellers

Any time a government starts to make noises about regulating Amazon Marketplace to end its predatory and negligent management towards third-party sellers, the company trots out all kinds of apologists who claim that “Amazon is great for small businesses.”

But the daily reality for users of Amazon’s platform is very different. Between automated account suspensions and terminations that can only be appealed to barely-supervised bots; floods of counterfeits and fake reviews; SEO tricksters and Amazon’s own ripoffs of its sellers’ data, the platform is a minefield for sellers.

Today in The American Propsect’s “Rollups” series on monopolized industries, Krista Brown dissects the “Amazon Gator” industry — a multibillion-dollar, deep-pocketed “aggregator” sector that buys up independent sellers and rolls them up into a sprawling gigacompanies.

https://prospect.org/power/rollups-gators-defining-the-merchant-makeover/

Companies like Thrasio — valued at $5–10b — gobble up small merchants who have all of their savings tied up in small businesses that are being destroyed by Amazon’s neglect or predation. Thanks to its cash reserves, Thrasio can perform SEO tricks (like selling a product below cost for six months to get it “recommended” status) and work its backchannels to Amazon when its products are hit by automated takedowns or fake review attacks.

Thrasio’s business is so successful that it has spawned at least 85 competing “gators” who are buying up these distressed SMEs and putting them under common management. As Thrasio’s founders candidly told investors, the more precarious the life of an independent seller is on Amazon, the more bargains it can get buying out those businesses and rolling them up.

Things are very bad for independent sellers. In Congressional testimony, they describe their lives as Amazon sellers with words like “bullying,” “fear” and “panic.” All of this is great for Amazon, which charges “fees” to try to smooth over its own dysfunctions, to the point where sellers are now remitting 30% of their revenue in fees and commissions.

Thrasio’s ability to thrive where small businesses fail isn’t just down to cash and know-how; its former CEO told investors that Amazon gives it “unique benefits that almost nobody else has in terms of account protections and things like that. So, I would say, overall, our relationship with Amazon is excellent.” This is — of course — radioactively illegal.

The story of Amazon’s gators is a parable about how monopoly begets monopoly. Amazon’s incredible leverage as a monopoly platform lets it screw over the companies that provide it with merchandise. The only way to fight back is to create megafirms that are able to fight Amazon on its own turf — a Mothra to fight Godzilla.

Thrasio has competition (from other gators) but it’s determined to stay out front. It has published a book on how to sell your company to Thrasio (Brown likens it to “Hansel and Gretel being fattened up for the witch’s dinner”):

https://www.thrasio.com/resources/getting-your-ecommerce-business-ready-for-sale

And it has spun out Yardline, a sister company that provides “pseudo-investment” — the money it takes to build an Amazon seller up to the point that it’s worth Thrasio’s while to buy it and roll it up. Yardline shares its portfolio data with Thrasio, so they can see which companies are worth buying.

Yardline itself just got sold — to Swiftline, a company that came into existence the day of the sale, which is owned by former Thrasio execs. By the way, Yardline’s founder, Ari Horowitz, is a piece of work.

This is a guy who stole the seating chart to for a friend’s wedding so he could corner a potential investor:

https://www.forbes.com/global/1999/1004/053_01.html?sh=41f0108626a2

And who described the benefits of the temps his agency hired out thusly: “They do all the work, you take all the credit.”

https://www.nytimes.com/2000/03/05/magazine/the-price-of-freedom.html

Brown closes: “If Thrasio is the emblem of today’s version of innovation, which is little more than capital and consolidation, it’s hard to imagine that our economy won’t become a gutted shell of its former self.”

Image: Adam Baker (modified) https://www.flickr.com/photos/atbaker/119455827

CC BY 2.0: https://creativecommons.org/licenses/by/2.0/

[secret-engima]

Ages ago you asked for Qwetter like alternative for Tumblr. 3am, a few hit me. Headr, Hedr, Heder. Toplr, Tombler, Bumblr, Flippr. Promptvision, Swiftgram Instaline. Swiftline. Instapost. Promptpost. Not very good, but hey. 3Am.

gfdhgf those are hilarious. I’ve already picked out the ones I need for the SongGhost drabble but thanks! I ended up going with Tonblr. XP

[mydeliverytracking]

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[thestarsareallours-blog]

@greeneyedarchangel

“Thank you for calling Swiftline Tech Support. My name is Cecilia, how may I help you?” Cecilia asked, then began listening patiently as she was told, for about the fiftieth time that day, that something was interfering with a customer’s computer software. And she suspected that just like the other fifty times this had happened, she would remote in and find absolutely nothing wrong.

And sure enough, she was right. It had happened so often that day, she had to ask a coworker at the call center if they had gotten the same kind of calls. Except, no one had. Not a single other person had. That was... pretty odd, since those were the only calls she was receiving. She started to wonder if someone had been playing a prank on her, some elaborate prank the office had set up for the new girl. She hoped that was the case, she hoped she wasn’t just missing a major issue, and she couldn’t help the nagging feeling that something was way wrong about this.

But she continued on, until the last hour of her shift, answering a few dozen more calls, all the same, all asking for help and none of them needing it.

“Thank you for calling Swiftline Tech Support. My name is Cecilia, how may I help you?” At this point, her voice was monotone, not the cheery demeanor she typically put on, and she anticipated yet one more complaint she couldn’t fix. Only this time, there was silence. “Hello? Hello? May I help you?” Nothing. Shrugging, she guessed the customer got cut off, and hung up, waiting for another call. Another call came, and again she was met with nothing but silence on the other end. Another, silence. Another, silence. 15 minutes till the end of her shift. Another, silence.

“Okay... could this day get any weirder?” She mumbled to herself before receiving one more call, right before her shift was about to end.

Sigh.

“Thank you for calling Swiftline Tech Support. My name is Cecilia, how may I help you?”

[websrphr]

CMO's top 8 martech stories for the week

Read up on Qualtrics new integration with SAP Service Cloud to help customer service teams better resolve customer issues and improve customer satisfaction #CX

CMO's top 8 martech stories for the week

All the latest martech and adtech news from Zoho, Qualtrics, SAP, Validity, Conversica, Odaseva, Swiftline, SAS and Databricks.

SAP Get Social

[marianog80atsap]

CMO's top 8 martech stories for the week

Read up on Qualtrics new integration with SAP Service Cloud to help customer service teams better resolve customer issues and improve customer satisfaction #CX

CMO's top 8 martech stories for the week

All the latest martech and adtech news from Zoho, Qualtrics, SAP, Validity, Conversica, Odaseva, Swiftline, SAS and Databricks.

SAP Get Social

[webanditnews]

Swiftline Acquires Leading e-Commerce Market Data and Intelligence Platform, Charm.io

Swiftline Acquires Leading e-Commerce Market Data and Intelligence Platform, Charm.io

Acquisition enhances Swiftline’s data-science backed e-commerce software platform Swiftline Corp, a data-science backed e-commerce software company, announced it has acquired Charm.io, a direct-to-consumer (DTC) e-commerce intelligence platform that tracks insights on 5.9 million online retailers. Financial terms of the transaction were not disclosed. “The current challenges in the e-commerce…

[jaigeddes]

Covid shakes-up Top 30 M&E contractors rankings

NG Bailey and Crown House managed to grow turnover last year in the face of challenges from Covid, according to fresh top 30 M&E contractors league table.

Overall, the country’s biggest building services contractors managed to weather the effects of Covid with revenue slipping by just 9% across the group as a whole.

Modest growth helped NG Bailey to maintain pole position in the rankings and Crown House edge up from fifth to third place behind EDF-owned Imtech.

Among the other firms to continue growing last year are Gratte Bros, King & Moffatt UK, Halcion, Dowds Group and Sudlows.

Ranking Building services contractor Revenue £m 2020 2019 2020 2019 1 1 NG Bailey £573m £556m 2 2 Imtech £425m £470m 3 5 Crown House £315m £294m 4 N/A SSE Contracting £306m £319m 5 4 T Clarke £232m £335m 6 3 Skanska Rashleigh Weatherfoil £230m £377m 7 6 Briggs & Forrester £223m £262m 8 7 SPIE £191m £229m 9 14 Gratte Brothers £181m £122m 10 10 Dodd Group £160m £159m 11 13 Phoenix £148m £125m 12 8 SES £146m £198m 13 9 Michael J Lonsdale £140m £180m 14 11 Vital Energi £137m £134m 15 16 Designer Group £104m £103m 16 15 Dornan Engineering £91m £108m 17 19 Borough Engineering £86m £80m 18 12 Essex Services Group £85m £126m 19 24 Halsion £81m £58m 20 20 Bancroft £79m £78m 21 N/A King & Moffatt UK £65m £28m 22 22 Sudlows £64.5m £36m 23 23 Gloster MEP £63m £63m 24 17 HE Simm £62m £100m 25 N/A Dowds Group £61m £41m 26 N/A Derry Building Services £60m £57m 27 18 Cilantro £60m £82m 28 N/A CMB Engineering £57m £82m 29 21 LJJ £54m £67m 30 N/A Swiftline Engineering £51m £46m

*Balfour Beatty Kilpatrick not included as it does not publish separate accounts from Balfour Beatty Group.

The tables show that there has been a clear shift in multi-national publicly-owned contractors being replaced by privately-owned London-centric contractors.

Nick Baish, Managing Director of Designer Group, said: “The demands on M&E contractors have changed over the last 10 years and clients expect more agility and responsiveness that most public companies cannot meet.”

He predicted over the next few years there will move back to a client-led single-stage design and build.

“This could lead to more market share being taken by contractors who have more risk appetite.” he said.

(The Top 30 is compiled for Construction Enquirer by Gokhan Hassan, Managing Director at Chartered QS practice, GHCS)

[ebenalconstruct]

Covid shakes-up Top 30 M&E contractors rankings

NG Bailey and Crown House managed to grow turnover last year in the face of challenges from Covid, according to fresh top 30 M&E contractors rankings.

Overall the country’s biggest building services contractors as a whole managed to weather the effects of Covid with revenue slipping by just 9% across the group.

Modest growth helped NG Bailey to maintain pole position in the rankings and Crown House edge up from 5th to third place behind EDF-owned Imtech.

Among the other firms to continue growing last year are Gratte Bros, King & Moffatt UK, Halcion, Dowds Group and Sudlows.

Ranking Building services contractor Revenue £m 2020 2019 2020 2019 1 1 NG Bailey £573m £556m 2 2 Imtech £425m £470m 3 5 Crown House £315m £294m 4 N/A SSE Contracting £306m £319m 5 4 T Clarke £232m £335m 6 3 Skanska Rashleigh Weatherfoil £230m £377m 7 6 Briggs & Forrester £223m £262m 8 7 SPIE £191m £229m 9 14 Gratte Brothers £181m £122m 10 10 Dodd Group £160m £159m 11 13 Phoenix £148m £125m 12 8 SES £146m £198m 13 9 Michael J Lonsdale £140m £180m 14 11 Vital Energi £137m £134m 15 16 Designer Group £104m £103m 16 15 Dornan Engineering £91m £108m 17 19 Borough Engineering £86m £80m 18 12 Essex Services Group £85m £126m 19 24 Halsion £81m £58m 20 20 Bancroft £79m £78m 21 N/A King & Moffatt UK £65m £28m 22 22 Sudlows £64.5m £36m 23 23 Gloster MEP £63m £63m 24 17 HE Simm £62m £100m 25 N/A Dowds Group £61m £41m 26 N/A Derry Building Services £60m £57m 27 18 Cilantro £60m £82m 28 N/A CMB Engineering £57m £82m 29 21 LJJ £54m £67m 30 N/A Swiftline Engineering £51m £46m

*Balfour Beatty Kilpatrick not included as it does not publish separate accounts from Balfour Beatty Group.

The tables show that there has been a clear shift in multi-national publicly-owned contractors being replaced by privately-owned London-centric contractors.

Nick Baish, Managing Director of Designer Group, said: “The demands on M&E contractors have changed over the last 10 years and clients expect more agility and responsiveness that most public companies cannot meet.”

He predicted over the next few years there will move back to a client-led single-stage design and build.

“This could lead to more market share being taken by contractors who have more risk appetite.” he said.

(The Top 30 is compiled for Construction Enquirer by Gokhan Hassan, managing director of the Chartered Quantity Surveying Practice.)

from https://www.constructionenquirer.com/2021/05/04/covid-rejigs-top-30-me-contractors-rankings/

[onlinefreighttracking]

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