#Shared Services Center Market

[researchcompany]

The global data center services market size was valued at USD 125.13 billion in 2024 and is estimated to reach USD 500.40 billion by 2033, growing at a CAGR of 16.65% during the forecast period (2025–2033). 

[industryforecastnews]

Contact Center As A Service Market To Reach USD 17.12 Billion By 2030

Contact Center As A Service Market Growth & Trends

The global contact center as a service market size is expected to reach USD 17.12 billion by 2030, registering a CAGR of 19.1% from 2023 to 2030, according to a new report by Grand View Research, Inc. The market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to offer better flexibility and customer convenience. Many organizations are adopting Business Intelligence (BI) technology, as it provides them with a holistic view of agent performance and helps measure how they are achieving organizational goals.

Businesses are widely adopting cloud-based contact centers owing to benefits such as reduced integration, support, and IT-related costs, which could help drive the growth of the Contact Center as a Service (CCaaS) market. Moreover, numerous players are developing cloud contact centers to enhance operational functionality and flexibility for users. For instance, in January 2021, Infosys announced the launch of the Infosys Cortex, a customer engagement platform that leverages the technology from Genesys, a cloud contact center solutions provider, along with Contact Center AI and analytics services from Google Cloud.

Numerous CCaaS providers are entering into partnerships with communication companies to deploy contact center software and expand their reach.For instance, in May 2023, BT, a U.K.-based telecommunications provider, and Five9, a leading intelligent CX Platform provider, announced an expanded partnership aimed at offering a wider range of contact center services and solutions to organizations worldwide. As part of this collaboration, BT will now provide the Five9 Intelligent CX Platform as a managed service to both new and existing customers. This offering aims to assist organizations in achieving full digitalization of their workplace by seamlessly integrating with their existing voice, unified communications, digital channels, and Customer Relationship Management (CRM) systems.

The COVID-19 pandemic is expected to have a positive impact on the market. As the pandemic situation continues, cloud-hosted contact centers are gaining more traction as it provides better levels of reliability, availability, and disaster recovery because agents can access the tools they need to perform the job from any place. Moreover, cloud-hosted contact centers provide better workforce elasticity for easily scalable solutions and faster deployment of new capabilities and technology solutions. However, the increasing concerns of data security are expected to hamper the market growth over the forecast period. CCaaS solutions handle huge data volumes and critical financial data of consumers, which could be at risk of malicious attacks.

Request a free sample copy or view report summary: https://www.grandviewresearch.com/industry-analysis/contact-center-as-a-service-market

Contact Center As A Service Market Report Highlights

In terms of solution, the customer collaboration segment is expected to witness the highest Compound Annual Growth Rate (CAGR) over the forecast period. This can be attributed to the rising focus of businesses on offering enhanced customer satisfaction by solving their issues and promptly attending their calls

In terms of service, the managed services segment is likely to register the highest CAGR over the forecast period. The increasing need for monitoring IT operations, data backup and recovery, help desk support, and security is expected to drive the demand for managed services over the forecast period

In terms of enterprise size, the small and medium enterprises segment is likely to register the highest CAGR. Convenient service delivery and the low cost of investment related to CCaaS is boosting its adoption across small & medium enterprises

In terms of end use, the consumer goods and retail segment is expected to provide promising growth opportunities to the marketdue to the increasing focus on enhancing customer experience, improving sales and marketing effectiveness, and enabling seamless omnichannel customer interactions in the highly competitive retail industry

The North American regional market dominated in 2022 and is likely to present promising growth opportunities for the market over the forecast period as well. The Asia Pacific regional market is expected to witness the highest growth owing to the increasing industrial expansion and development in emerging economies of the region

Contact Center As A Service Market Segmentation

Grand View Research has segmented the global contact center as a service market report on the basis of solution, service, enterprise size, end-use, and region:

Contact Center As A Service (CCaaS) Solution Outlook (Revenue, USD Billion, 2017 - 2030)

Automatic Call Distribution

Call Recording

Computer Telephony Integration

Customer Collaboration

Dialer

Interactive Voice Response

Reporting & Analytics

Workforce Optimization

Others

Contact Center As A Service (CCaaS) Outlook (Revenue, USD Billion, 2017 - 2030)

Integration & Deployment

Support & Maintenance

Training & Consulting

Managed Services

Contact Center As A Service (CCaaS) Enterprise Size Outlook (Revenue, USD Billion, 2017 - 2030)

Large Enterprises

Small & Medium Enterprises

Contact Center As A Service (CCaaS) End-use Outlook (Revenue, USD Billion, 2017 - 2030)

BFSI

Consumer Goods & Retail

Government

Healthcare

IT & Telecom

Travel & Hospitality

Others

Contact Center As A Service (CCaaS) Regional Outlook (Revenue, USD Billion, 2017 - 2030)

North America

U.S.

Canada

Europe

Germany

UK

France

Asia Pacific

China

India

Japan

South Korea

Australia

Latin America

Brazil

Mexico

Middle East & Africa

Kingdom of Saudi Arabia (KSA)

UAE

South Africa

List of Key Players in Contact Center As A Service Market

Alcatel Lucent Enterprise

Avaya, Inc.

Cisco Systems, Inc.

Enghouse Interactive Inc.

Five9, Inc.

Genesys

Microsoft Corporation

NICE inContact

SAP SE

Unify Inc.

Browse Full Report: https://www.grandviewresearch.com/industry-analysis/contact-center-as-a-service-market  

[mitalipingale]

https://justpaste.it/7yh50

The Patient-Centered Medical Home Services Market in 2023 is US$ 18.18 billion, and is expected to reach US$ 58.88 billion by 2031 at a CAGR of 15.80%.

[zcoordinate]

Is an offshore captive center the right choice for your business? Explore our comprehensive guide to understand the benefits and considerations. ZCoordinate Solutions offers tailored strategies for establishing and managing offshore captive centers, ensuring cost-effectiveness and operational efficiency. Dive into our guide to make informed decisions and unlock offshore success.

[kenresearch1]

Revolutionizing Fitness: UAE Embraces Niche Programs to Transform Lives and Ignite Performance: Ken Research

Buy Now

Personalized Solutions and Tailored Training Redefine Fitness Industry in the UAE

Storyline

Veteran golfer defies age with golf-specific program.

Niche fitness programs thrive, targeting specific groups.

Bespoke coaching addresses unique challenges, empowering women.

As per Ken Research estimates, demand surges for specialized workouts & companies to target niche client only.

For many individuals in the UAE, traditional fitness routines are no longer something they want to keep up with & they’d rather seek personalized approaches that cater to their unique needs and goals. This has given rise to a flourishing market of niche fitness programs designed to target specific groups and sports. Ranging from golf-specific training to bespoke coaching for conditions like polycystic ovarian syndrome (PCOS), fitness professionals are transforming lives by providing tailored services.

1.Golf-Specific Programs

Interested to Know More about this Report, Request for a sample report

M.S., a veteran golfer, believed his golfing days had come to an end as age took a toll on his body. However, a golf-specific program led by Richard Dunsby at Optimal Fitness as confirmed by him, ‘came to rescue’. Within six weeks, M.S. experienced a pain-free body and a revitalized swing. Richard's success story showcases the power niche fitness programs are holding nowadays in Dubai.

Independent or goal-specific facilities are thus contributing to a larger market share owing to their independent outlook on activities as compared to chained outlets who share the same ideology all around their operating area.

2.Targeting Specific Groups

Fitness professionals in the UAE are increasingly recognizing the demand for tailored made workouts designed for specific groups. One such example is Georgie Ricks, founder of 'Its a PCOS Party,' a bespoke coaching program for women battling polycystic ovarian syndrome. By providing detailed and personalized regimes, Georgie addresses the unique challenges faced by these women in their day to day activities. This niche approach empowers them, fostering a sense of understanding, trust, and progress toward their fitness goals.

3.Surging Demand

Visit this Link :- Request for custom report

The response to niche fitness programs in the UAE fitness market has been overwhelming. Georgie Ricks, since launching her PCOS coaching program, has witnessed unprecedented interest. What initially started with a few clients rapidly escalated to a waitlist due to the immense demand. This surge in interest indicates the vast number of individuals seeking specialized fitness solutions to address their specific needs.

4.What’s next?

As per our estimates at Ken Research, as the fitness industry in the UAE continues to evolve, niche fitness programs are transforming the lives of individuals seeking personalized approaches. These programs cater to specific groups, address unique challenges, and deliver tailored solutions. The success stories and increasing demand highlight the significance of niche fitness in empowering individuals to achieve their health and wellness goals. With specialized programs and products gaining popularity, the UAE's fitness landscape is embracing a more personalized and inclusive future.

Company founders are tapping the need for personalized workouts, majorly because they have recognized the client specific problems. This has led to them catering to that particular niche only which is something that’ll go on for years to come.

[creepyscritches]

I read your post about open enrollment for the ACA and was hoping you might expand on why you believe it would take years to dismantle. I've been terrified that with a Republican house/senate, Trump could just snap his fingers and make it go away within months of taking office. I'd love some reassurance that that's not possible.

Hiya, sure I can share some thoughts on the matter! First, it's very important to understand the ACA is a huuuuuuuuuuuuge system with subject matter experts in dozens of places throughout the process. I'm one of those SMEs, but I am at the end of the process where the revenue is generated, so my insight is limited on the public facing pieces.

What this means is that I am professionally embedded in the ACA in a position that exists purely to show what conditions people are treated for and then generate that data into what's called a "risk score". There's about 6 pages I could write on it, but the takeaway is that the ACA is

1) intricately interwoven with the federal government

2) increasingly profitable, sustainable, and growing (it is STILL a for-profit system if you can believe it)

3) wholeheartedly invested in by the largest insurance companies in the country LARGELY due to the fact that they finally learned the rules of how to make the ACA a thriving center of business

4) since the big issuers are arm+leg invested in the ACA, there is a lot of resistance politically and on an industry level to leave it behind (think of the lobbyists, politicians, corporations that will fight tooth and nail to protect their profit + investment)

The process to calculate a risk score takes roughly 2 years. There is an audit for the concurrent year and then a vigorous retro audit for the prev year - - this is a rolling cycle every year. Medicare has a similar process. These are RVP + RADV audits if you would like the jargon.

Eliminating the ACA abruptly is as internally laughable as us finishing the RADV audit ahead of schedule. If Trump were to blow the ACA into smithereens on day 1, he would be drowning in issuer complaints and an economic health sector that is essentially bleeding out. You cut off the RVP early? We have half of next RADV stuck in the gears now. You cut off the RADV early? No issuer will get their "risk adjusted" payments for services rendered in the prev benefit year (to an extent, again very complex multi-process system).

The ACA is GREAT for the public and should be defended on that basis alone. However, the inner capitalistic nature of the ACA is a powerful armor that has conservatives + liberals defending it on a basis of capital + market growth. It's not sexy, but it makes too much money consistently for the system to be easily dismantled.

Or at least that's what I can tell you from the money center of the ACA. they don't bring us up in political conversation because we are confusing to seasoned professionals, boring to industry outsiders, and consistently we are anathema to the anti-ACA talking points.

I am already preparing for next year's RVP for this window of open enrollment. That RVP process will feed into the RADV in 2026. In 2025, we begin the RADV for 2024. If nothing else, the slow fucking gears of CMS will keep the ACA alive until we finish our work at the end of the process. I highly doubt that will be the only reason the ACA is safeguarded, but it is a powerful type of support to pair with people protecting the ACA for other reasons.

I work every day to show, defend, and educate on how many diagnoses are managed thru my company's ACA plans. My specialty is cancer and I see a lot of it. The revenue drive comes from the Medical Loss Ratio (MLR) rule stating only 20% MAX of profit may go to the issuer + the 80% at a minimum must go back to the customer or be invested in expanding benefits. The more people on the plan using it, the higher that 20% becomes for the issuer and the more impactful that 80% becomes for the next year of benefit growth. It is remarkably profitable once issuers stop seeking out "healthy populations". The ACA is a functional method for issuers to tap into a stable customer base (sick/chronic ill customers) that turns a profit, grows, and builds strong consumer bases in each state.

The industry can never walk away from this overnight - - this is the preferred investment for many big players. Changing the direction of those businesses will be a monumental effort that takes years (at least 2 with the audits). In the meantime, you still have benefits, you still have care, and you still have reason to sign up. Let us deal with the bureaucracy bullshit, go get your care and know you have benefits thru 2025 and we will be working to keep it that way for 2026 and forward. This is a wing of the federal government, it is not a jenga tower like Trump wishes.

[aeth-eris]

★ how to maximize profits via 2nd house ★

aries in the 2nd house can maximize profits by capitalizing on their entrepreneurial drive and competitive spirit. aries benefits from fast-paced, high-energy ventures where they can lead and make quick decisions. they might excel by launching a fitness training program, offering personal coaching services, or starting a motivational brand that sells products like athletic apparel, energy drinks, or performance gear. aries could also find success with subscription boxes focused on high-adrenaline hobbies like hiking, martial arts, or adventure sports. by embracing ventures that allow them to innovate quickly and take the lead, aries can build profitable businesses that leverage their passion and high energy.

taurus in the 2nd house is well-suited for steady financial growth through high-quality, long-term investments and products. they thrive in businesses that emphasize luxury, beauty, and quality, such as a high-end skincare line, organic foods business, or eco-friendly clothing brand. taurus could also consider starting a boutique furniture store that sells artisan-crafted or vintage items, as they appreciate products with enduring value. with their talent for creating a comforting atmosphere, taurus might excel with a bed and breakfast, a spa, or a wellness center that offers relaxation services. taurus maximizes profits by focusing on products that prioritize quality and offer a luxurious experience, appealing to clients who value longevity and craftsmanship.

gemini in the 2nd house can boost profits by tapping into their adaptability and communication skills, especially in diverse, mentally stimulating fields. they could thrive by starting a digital marketing agency, offering copywriting or editing services, or launching an online course platform that covers a wide range of topics to cater to curious minds. with their natural social skills, gemini could also excel in creating a networking app or social media consulting service. offering services like translation, podcasting, or even freelance journalism can keep income flowing, as gemini is well-suited to manage multiple streams of revenue. their knack for curiosity-driven ventures and networking makes them ideal for businesses that involve idea-sharing, quick adaptability, and community engagement.

cancer in the 2nd house can increase earnings by focusing on nurturing and emotionally resonant businesses that bring comfort to others. they might start a home-cooked meal delivery service, a childcare center, or a family-focused event planning service that organizes intimate gatherings like birthdays and reunions. cancer could also do well in real estate, particularly with home staging or property management that emphasizes creating warm, inviting spaces. they could excel in interior decorating, especially with a focus on cozy, family-oriented spaces, or start a handcrafted candle or blanket line. by building businesses that revolve around care, comfort, and family, cancer can create loyal clients and establish long-term success through emotional connections.

leo in the 2nd house maximizes profits by showcasing their creativity and leadership, often excelling in businesses that allow them to stand out and build a brand. leo could find success with a personal brand consultancy, fashion line, or luxury event planning business. they might enjoy launching a social media channel focused on lifestyle or self-improvement, where they can attract sponsorships or sell branded merchandise. leo also thrives in roles where they can influence and inspire others, so they might consider starting a motivational speaking business, an acting or dance academy, or a high-end boutique. with their flair for self-expression, leo profits best when they create high-quality, visually captivating products and services that let their star power shine through.

virgo in the 2nd house finds financial success through practical, detail-oriented services that provide high value and efficiency. they excel in businesses that involve organization, health, and precision, such as financial consulting, tax preparation, or a personal organizing service. virgo might also thrive with a nutrition or wellness coaching business, offering tailored health plans or holistic products like herbal supplements or self-care kits. a digital bookkeeping service, copyediting business, or virtual assistant agency could also bring them steady profits, as virgo’s meticulous nature appeals to clients who seek reliability and structure. by focusing on services that emphasize quality and organization, virgo builds a reputation for excellence that attracts a steady client base.

libra in the 2nd house can increase earnings by leveraging their skills in diplomacy, aesthetics, and partnerships. they could start a wedding planning business, a floral design company, or a luxury lifestyle brand that sells carefully curated home décor items. libra would also excel in public relations consulting or brand management roles, where they can help clients present a refined, balanced image. creating a high-end art gallery, a boutique law firm, or a relationship coaching service could also align well with libra’s skills. libra thrives in partnership-focused ventures, so building collaborative business models or co-founding a business with others can also enhance their profitability and bring a sense of harmony to their financial life.

scorpio in the 2nd house maximizes profits by tapping into their ability to handle intensity and complexity, often succeeding in fields like finance, psychology, and research. scorpio could build wealth by creating a private investigation firm, a psychotherapy practice, or a financial planning service specializing in wealth management or estate planning. they might also thrive in real estate investment, particularly with properties that need transformation, such as flipping houses or managing rental properties. scorpio may also excel in businesses related to holistic healing, offering reiki or shadow work coaching. by focusing on industries that require trust, depth, and resilience, scorpio can attract clients who value privacy and are willing to invest in transformational services.

sagittarius in the 2nd house can increase profits by embracing their love for adventure, growth, and education. they could launch a travel agency specializing in unique cultural experiences, a language learning platform, or a motivational speaking business that offers courses and workshops. sagittarius could also thrive by creating a publishing company focused on philosophical or inspirational content or starting a tour guiding business for international destinations. their enthusiasm for knowledge makes them great at teaching, so they might consider offering online courses or starting a coaching business in a field they’re passionate about. by aligning with growth-oriented ventures, sagittarius can attract an audience that values inspiration and big-picture thinking.

capricorn in the 2nd house maximizes profits through disciplined, long-term planning and a practical approach to business. they’re well-suited for businesses like a corporate consulting firm, project management agency, or investment portfolio service. capricorn could also do well in real estate development, particularly with rental properties or commercial buildings. they might find success by starting a financial advisory firm or creating a luxury goods company focused on high-end, timeless products like leather goods or fine jewelry. by aligning with industries that reward patience and professionalism, capricorn can build a solid financial foundation and enjoy steady growth, often seeing long-term success through conservative but reliable investments.

aquarius in the 2nd house can increase profits by focusing on innovation, technology, and humanitarian ventures. they might launch a tech startup, a renewable energy company, or a social media platform that prioritizes community and ethical interaction. aquarius could also find success with a nonprofit organization focused on social justice, an eco-friendly product line, or a collaborative workspace for creatives and freelancers. their futuristic mindset makes them perfect for ventures in artificial intelligence, blockchain technology, or virtual reality. by aligning their finances with progressive and forward-thinking industries, aquarius can attract clients and customers who value innovation and social impact.

pisces in the 2nd house maximizes profits by leaning into their creativity, compassion, and spirituality. they may thrive in a music or art therapy practice, a spiritual coaching business, or a holistic wellness center that offers services like yoga, meditation, and crystal healing. pisces could also succeed by creating a boutique art studio, a dream journal line, or a subscription service for wellness products like essential oils, herbal teas, and calming rituals. they’re drawn to businesses that help others heal or connect with their inner selves, so they may also find success in fields like astrology, psychic readings, or intuitive counseling. by aligning with businesses that emphasize emotional well-being and creativity, pisces can build a profitable venture that resonates deeply with clients who seek personal and spiritual growth.

[moonknightsonata]

Acts of Service

pairing: moon system x reader, marc x reader centered

summary: You learn Steven and Jake’s love languages quickly, Marc’s takes a little longer to realize but it doesn’t surprise you.

cw: not many, a brief non-explicit mention of sex, Marc getting anxious about your relationship

wc: 1199

a/n: Happy new year! This is not beta read, my first time writing for the moon boys and also my first time posting and sharing a fic in probably like 5+ years. Please let me know if I’ve missed any warnings, and let me know what you think! I tried keeping the reader as inclusive as I could, but please let me know if I slipped up with anything.

—

When you first started seeing the system, they all showed affection in similar ways. Holding hands, chaste kisses, flowers at the start of dates and walking you home at the end of them. They each had their own ways of going about it, but at the start all 3 of them were stereotypical in their affection.

Now, months later, you could easily tell each of the boy’s love languages.

Steven fluttered between quality time and words of affirmation. He was a romantic at heart, so in reality, he would do anything you asked of him, really. But you could tell he was happiest just being near you, telling you how much he loved you, and hearing the words in return.

Date night with Steven would be art galleries, museum tours, site seeing, or just walking around the markets hand in hand. Cafe’s and bookshops for rainy days, which there were plenty of in London, filled weekends with him where you could just sit in each other’s company and read besides one another.

Jake was the master of physical touch. You think it’s because he didn’t have as much time fronting as the other two, and his only physical touch with humans up until the three started getting along was when he took over the body in emergencies like in Cairo. When Jake was fronting, his hands were always on you.

Jake always had his arm on you when in public. Around your shoulder, or on your waist, he didn’t have a preference as long as he had you in his arm in some way. You liked to compare him to a livestock dog. Not like sheepdogs who herded them, but like a pyrenees that would fight a wolf off a lamb.

He was also the most handsy in the bedroom.

Marc took the longest to pinpoint his love language. Mostly due to the fact that he was the last to open up to a relationship with you.

You had met Steven first, dated Steven first, and then met Jake and Marc along the way. The relationship with Jake blossomed easily, but Marc still had walls he had built standing steady, that he wasn’t ready to break down yet. For a while even, you weren’t sure he liked you. After anxieties about it were aired out, Marc reassured you he did like you, he was “just shit at showing it” as he had put it. He hadn’t wanted to get close, mess things up with you and risk everything Steven and Jake had with you. That was the turning point for you and Marc’s relationship.

You thought it was behind you, until you noticed Marc’s odd behavior one day.

“Marc, baby, are you alright?” You asked him, leaning against the kitchen counter as he washed dishes.

“Hm?” He glanced at you from the corner of his eye, nodding as he kept his attention mostly on the pan he was scrubbing. “Yea, fine, why’d you ask?”

“Because you’ve been scrubbing that pan for about 10 minutes now. I think it’s clean.” You smiled softly, as his brow scrunched when he realized.

“Fine… yeah. I just… you know I love you?” He finished his sentence more like a question.

“Of course I know. I love you too.” You moved closer to him, putting a hand on his cheek to look him in the eyes. “What brought this about?”

“I don’t… I don’t say it enough. When we met you weren’t even sure I liked you, and now I don’t even say I love you as often as Jake or Steven do. So I just…” Marc lets out a frustrated sigh, running a hand to his hair, pushing his curls out of his face as he steps away from you. You give him his space, you know when he needs it. To work out emotions without feeling suffocated or closed in.

“Just thought maybe you weren’t sure again.”

Marc avoids looking directly at your face as you look at his. You understand him, more than you probably know, which scares Marc. Not in a bad way, but scares him in a way he can’t believe there was someone out there who could.

Which is why what you say shouldn’t surprise him, but it does anyway.

“You don’t have to say it in the same way Steven or Jake do for me to know.” You start softly. “You have a different way of showing it, than they do.”

Marc’s eyebrows furrow, even more than the wrinkled brow he usually has.

He can only describe the look on your face that you give him as adoring, as you continue.

“The days that you front, you’re always up before me. Whether you’re an early riser or you never really fell asleep that night - you know exactly how to make my coffee in the morning and I always wake up to a cup made the way I like sitting on the counter waiting for me.

“I also know that it isn’t Jake who had my car’s oil changed, or the tires rotated a couple weeks ago.”

Marc shrugs at that one, mumbles something that you think is “That’s not a big deal.”

As you tell him all this, you can’t believe it took you this long to realize that Marc’s love language was acts of service. Because of course it was. Marc, the giver. Marc, who always felt he needed to prove his worth and make up for sins of his past, by any means necessary. Your Marc, who did so much for you without expecting a ‘thank you’ because that was how he showed he cared.

You kept going with more examples.

“Last week I forgot my umbrella and my lunch in the apartment and you came all the way to my job to drop them off for me.” You wrap your arms around Marc’s waist at this, resting your head against him in a hug.

“Or, when it’s cold, you always turn my heated blanket on the bed while I’m doing my night time routine, so that the bed is nice and warm by the time I climb in. And when -“ You could keep going, listing the things you notice Marc does for you, but he stops you with flushed cheeks.

“Okay, okay, I get it. I do a lot for you.” He chuckles, rolling his eyes playfully as he wraps his arms around you to return the hug. “I like taking care of you.”

“You take care of me because you love me.”

Marc nods, kissing your forehead. “Yeah, I do. I’m just sorry I don’t say it more.”

“I don’t need you to. It’s nice to hear, but I still know it. You show me every day.” You smile, leaning in to give him a kiss, which Marc gratefully returns.

“And I’ll continue to show you every day, until you get tired of me.”

“I’d never get tired of you, baby. You, Jake and Steven are all stuck with me.”

Marc laughs. “Stuck with you? Making it sound like that’s a bad thing. Honey, I think you’re the one ‘stuck’ with the three of us.”

“And I wouldn’t have it any other way.”

[mostlysignssomeportents]

Too big to care

I'm on tour with my new, nationally bestselling novel The Bezzle! Catch me in BOSTON with Randall "XKCD" Munroe (Apr 11), then PROVIDENCE (Apr 12), and beyond!

Remember the first time you used Google search? It was like magic. After years of progressively worsening search quality from Altavista and Yahoo, Google was literally stunning, a gateway to the very best things on the internet.

Today, Google has a 90% search market-share. They got it the hard way: they cheated. Google spends tens of billions of dollars on payola in order to ensure that they are the default search engine behind every search box you encounter on every device, every service and every website:

https://pluralistic.net/2023/10/03/not-feeling-lucky/#fundamental-laws-of-economics

Not coincidentally, Google's search is getting progressively, monotonically worse. It is a cesspool of botshit, spam, scams, and nonsense. Important resources that I never bothered to bookmark because I could find them with a quick Google search no longer show up in the first ten screens of results:

https://pluralistic.net/2024/02/21/im-feeling-unlucky/#not-up-to-the-task

Even after all that payola, Google is still absurdly profitable. They have so much money, they were able to do a $80 billion stock buyback. Just a few months later, Google fired 12,000 skilled technical workers. Essentially, Google is saying that they don't need to spend money on quality, because we're all locked into using Google search. It's cheaper to buy the default search box everywhere in the world than it is to make a product that is so good that even if we tried another search engine, we'd still prefer Google.

This is enshittification. Google is shifting value away from end users (searchers) and business customers (advertisers, publishers and merchants) to itself:

https://pluralistic.net/2024/03/05/the-map-is-not-the-territory/#apor-locksmith

And here's the thing: there are search engines out there that are so good that if you just try them, you'll get that same feeling you got the first time you tried Google.

When I was in Tucson last month on my book-tour for my new novel The Bezzle, I crashed with my pals Patrick and Teresa Nielsen Hayden. I've know them since I was a teenager (Patrick is my editor).

We were sitting in his living room on our laptops – just like old times! – and Patrick asked me if I'd tried Kagi, a new search-engine.

Teresa chimed in, extolling the advanced search features, the "lenses" that surfaced specific kinds of resources on the web.

I hadn't even heard of Kagi, but the Nielsen Haydens are among the most effective researchers I know – both in their professional editorial lives and in their many obsessive hobbies. If it was good enough for them…

I tried it. It was magic.

No, seriously. All those things Google couldn't find anymore? Top of the search pile. Queries that generated pages of spam in Google results? Fucking pristine on Kagi – the right answers, over and over again.

That was before I started playing with Kagi's lenses and other bells and whistles, which elevated the search experience from "magic" to sorcerous.

The catch is that Kagi costs money – after 100 queries, they want you to cough up $10/month ($14 for a couple or $20 for a family with up to six accounts, and some kid-specific features):

https://kagi.com/settings?p=billing_plan&plan=family

I immediately bought a family plan. I've been using it for a month. I've basically stopped using Google search altogether.

Kagi just let me get a lot more done, and I assumed that they were some kind of wildly capitalized startup that was running their own crawl and and their own data-centers. But this morning, I read Jason Koebler's 404 Media report on his own experiences using it:

https://www.404media.co/friendship-ended-with-google-now-kagi-is-my-best-friend/

Koebler's piece contained a key detail that I'd somehow missed:

When you search on Kagi, the service makes a series of “anonymized API calls to traditional search indexes like Google, Yandex, Mojeek, and Brave,” as well as a handful of other specialized search engines, Wikimedia Commons, Flickr, etc. Kagi then combines this with its own web index and news index (for news searches) to build the results pages that you see. So, essentially, you are getting some mix of Google search results combined with results from other indexes.

In other words: Kagi is a heavily customized, anonymized front-end to Google.

The implications of this are stunning. It means that Google's enshittified search-results are a choice. Those ad-strewn, sub-Altavista, spam-drowned search pages are a feature, not a bug. Google prefers those results to Kagi, because Google makes more money out of shit than they would out of delivering a good product:

https://www.theverge.com/2024/4/2/24117976/best-printer-2024-home-use-office-use-labels-school-homework

No wonder Google spends a whole-ass Twitter every year to make sure you never try a rival search engine. Bottom line: they ran the numbers and figured out their most profitable course of action is to enshittify their flagship product and bribe their "competitors" like Apple and Samsung so that you never try another search engine and have another one of those magic moments that sent all those Jeeves-askin' Yahooers to Google a quarter-century ago.

One of my favorite TV comedy bits is Lily Tomlin as Ernestine the AT&T operator; Tomlin would do these pitches for the Bell System and end every ad with "We don't care. We don't have to. We're the phone company":

https://snltranscripts.jt.org/76/76aphonecompany.phtml

Speaking of TV comedy: this week saw FTC chair Lina Khan appear on The Daily Show with Jon Stewart. It was amazing:

https://www.youtube.com/watch?v=oaDTiWaYfcM

The coverage of Khan's appearance has focused on Stewart's revelation that when he was doing a show on Apple TV, the company prohibited him from interviewing her (presumably because of her hostility to tech monopolies):

https://www.thebignewsletter.com/p/apple-got-caught-censoring-its-own

But for me, the big moment came when Khan described tech monopolists as "too big to care."

What a phrase!

Since the subprime crisis, we're all familiar with businesses being "too big to fail" and "too big to jail." But "too big to care?" Oof, that got me right in the feels.

Because that's what it feels like to use enshittified Google. That's what it feels like to discover that Kagi – the good search engine – is mostly Google with the weights adjusted to serve users, not shareholders.

Google used to care. They cared because they were worried about competitors and regulators. They cared because their workers made them care:

https://www.vox.com/future-perfect/2019/4/4/18295933/google-cancels-ai-ethics-board

Google doesn't care anymore. They don't have to. They're the search company.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/04/04/teach-me-how-to-shruggie/#kagi

[mariacallous]

I read the NPR article about Richard Reeves and the 2024 election and masculinity etc and I'm once again where I always am with him - there are a few things I sort of agree with but overall I want him to shut up.

“The irony is that this was supposed to be an election about women and about women's rights. And of course, it still is.” Reeves says, “But it's striking to me how much of the debate and so much of the performance, almost of the election so far, has actually been about competing views about masculinity and manhood.”

This summer, philanthropist Melinda French Gates distributed $1 billion to causes supporting women and girls. Reeves was surprised when his institute received some of that money.

“What she's come to realize is that a world of floundering men is not likely to be a world of flourishing women, and that we do have to rise together. And that actually, if men really start struggling to do their bit on the home front or in the labor market, it's not like that women end up unscathed from that,” he told Morning Edition.

According to the American Psychological Association, boys tend to perform worse in school than girls, statistically, and are now less likely than girls to attend college. Reeves, in his analysis, says that boys go on to live unhealthier lives as well.

Is the issue that schools and jobs and modern relationships are causing men to struggle? Or is it that misogyny and sexism are contributing to why school performance is down for boys, why college enrollment is down for men, why women are, in some fields and areas, doing better/advancing more?

Reeves says Republican demonstrations of masculinity have become more performative, with increased bravado and machismo. This shift is evident in who has introduced Trump at past Republican National Conventions. Trump’s daughter, Ivanka Trump, introduced him at the last two conventions, but this year he was introduced by Dana White, the head of the Ultimate Fighting Championship.

On the Democratic side, Reeves says the fact that Harris is a woman gives her more “permission” to speak on the issues of boys and men.

He also highlights the significance of Harris choosing Governor Tim Walz as her running mate to contrast Trump’s style of masculinity. “It'll be interesting to see if they follow this up with any policies. But a high school coach, a high school teacher—there’s a way in which Tim Walz is embodying a more service-oriented form of masculinity.”

Reeves points to memes about Walz that praise his masculine traits.

“There's all these memes now he'll fix your car. He'll make sure you get home safely. Like he'll put his arm around you. Be a coach.”

I don;t necessarily disagree with this analysis, but it's very surface-level and anodyne, and doesn't touch on how much negative masculinity is embraced and portrayed by the Trump campaign.

When asked what actions and beliefs define masculinity, Reeves was initially reluctant before sharing his perspective.

“There are very many different ways of being masculine. But I would say that the longest and best established definition of masculinity that I found as I've done this work is really of being of service to others, of being of for more than yourself.”

Reeves explains that historically, what has distinguished a man from a boy is the ability to “generate more of something than you need for your own survival.” It conjures up the idea of the “breadwinner” of a family, though Reeves says it doesn’t necessarily mean that.

“I think the idea of a man who exists only for himself, that's actually the opposite of masculinity. And so there's a certain selflessness to all of the definitions of masculinity that I think is positive, that I think should define what modern manhood is.”

"the longest and best established definition of masculinity that I found as I've done this work is really of being of service to others, of being of for more than yourself.”

Okay...

Recent polling from the Pew Research Center shows that more men tend to vote Republican. But even among the younger demographic of Gen Z, women are heavily Democratic, while men are more likely to lean Republican.

“It really is more driven by the movement of young women to the left than of young men to the right, although it is now both,” Reeves says, “But what's interesting about this is that if you look at the attitudes of young men, of Gen Z men towards gender equality, for example, there is no evidence that they are in any way less supportive of gender equality than previous generations. If anything, they're more supportive.”

He goes on to say, “I think it's a real mistake on the part of people on the left to see the move of young men towards the right and see that as a turning towards the right when it could just as easily be a turning away from the left, because they don't see themselves in the rhetoric and aesthetic and politics of the left.”

Reeves says that many young men feel “quite homeless politically,” and that sense of not belonging makes them open to the right if they feel that they are being heard.

“The problem is that on the right there are absolutely no policy solutions to help young men.”

“But what's interesting about this is that if you look at the attitudes of young men, of Gen Z men towards gender equality, for example, there is no evidence that they are in any way less supportive of gender equality than previous generations. If anything, they're more supportive.”

I think that's actually very incorrect? In fact, haven't we seen the opposite?

"I think it's a real mistake on the part of people on the left to see the move of young men towards the right and see that as a turning towards the right when it could just as easily be a turning away from the left"

A distinction without much of a difference if it ends up in the same result, and even he is qualifying that that's what's happening.

Reeves says that many young men feel “quite homeless politically,” and that sense of not belonging makes them open to the right if they feel that they are being heard.

“The problem is that on the right there are absolutely no policy solutions to help young men.”

So it's almost like policies aren't the problem?

I am so tired of him and his shtick, and the fact that his argument is based on very cherrypicked and personally biased thinking (would we have written "Of Girls and Women" if he'd been the father of three daughters and saw how things were shaping up against them? Doubtful).

@thecardiganqueen @larkandkatydid et al

[pommedepersephone]

Managing Post Election: Basic Personal Preparedness

As a family who moves frequently, with a US government job that has us living overseas, I am used to being prepared for all contingencies. Given that many of us will be very vulnerable under the incoming administration, I am sharing my advice for getting prepared.

Make sure all your IDs are up to date.

This includes a copy of your social security card, birth certificate, and any licenses related to marriage. Don't have a driver’s license? Get your Real ID from the DMV. And if you don't have one, go get your passport, now.

For those who do not have US citizenship, the National Immigration Law Center has resources related to obtaining IDs, and much more.

Visit your medical provider.

Get a copy of your medical records, your prescriptions, etc. Make sure your vaccinations are up to date. If you use birth control consider stocking up - or switch to an IUD that does not require refills. If you have an IUD that should be replaced in the next four years, see if you can do so now.

Sadly, access to affordable sexual healthcare is nowhere near universal in the US as it is, and it is about to get worse. I will be looking for good resource lists on this very topic next.

Look at your finances.

If you don't have good record keeping in place, consider spending a bit of time to set that up. FEMA's Emergency Financial First Aid Kit (EFFAK) is a great place to start.

There is every chance that we are going to see increased market volatility, major changes in interest rates and tariffs, etc. If you are in any position to, pay down your debt as you can. If you have unavoidable major purchases pending, consider making them now.

What next?

Please note, this is in no way exhaustive, and I plan to do a few more of these posts for folks who might find them useful. I am not an expert, but I do have experience working in human services and I am a mean researcher. Leveraging our respective skills to support each other is how we survive and thrive.

[sexhaver]

hey I have an ungraded Alpha Chaos Orb I got from a blind egg machine in the 90s. how do I get it graded and what's the best move for me with this thing? should I sell it, or is it going to continue to acquire value?

ohhhhh man that's a Spicy Meatball. first step would be getting ahold of a jeweler's loupe and doing some basic at-home checks for whether or not it's fake. the most common is the Green Dot Test where you look at the green dot on the back of the card:

there are also some other tests you can do but the efficacy of those can vary depending on the set the card is from (i.e. sometimes legit cards can still fail); r/mtgfinance is very helpful with walking you through the specifics of these

once you determine it's not an obvious fake, the next step would be getting it graded. the gold standards here are Beckett and PSA. picking which one to use is a subject of great debate; generally PSA is preferred by Pokemon collectors and stores in Japan, whereas Beckett is preferred by MTG whales (i.e. your target audience). PSA is more lenient on specifically the centering of the card though so it might be worth sending it into them depending on how that looks. also before sending the card in to any service, get multiple high-quality scans of the front and back in case a dispute arises. both Beckett and PSA are wayyyy more reputable than that card service i posted about a few days back that just declares their customers' cards fake and then steals them, but when dealing with something this expensive it pays to be cautious. i would also recommend insuring the package you mail it to them in

once you get a grade, you can decide how to proceed from there. Chaos Orb specifically is banned in basically everything so it really only has value as a collectable, which means you can probably just leave it in the plastic "slab" you'll get it back in. on the plus side, it has a LOT of value as a collectable. i don't have a finger on the pulse of alpha card prices but you're looking at multiple thousands of dollars minimum. however, you are going to run into some issues because 1. you're someone with no sale history selling a really rare and expensive card and 2. there are so few Alpha Chaos Orbs floating around that there aren't really enough sales to pin down a market price, but not so few sales that you want to go through an auction house. you definitely do not want to sell to a physical LGS (local game store) because they are not going to beat the best offer you can find online (they mostly have the edge when selling in bulk). your best bets here are probably either ebay or this facebook group, but bear in mind that ebay takes some percentage of the sale (i think 14%?) and tends to side with the buyer unconditionally if a dispute arises. if you take the facebook route, DO NOT ACCEPT OFFERS FROM PEOPLE SLIDING INTO YOUR DMS. THEY ARE LOWBALLING YOU.

im answering this one publicly so people can chime in if they have any other advice they want to share, but in any case, your first step here is to get your hands on a jeweler's loupe

[treethymes]

With the exceptions of North Korea and Cuba, the communist world has merged onto the capitalist highway in a couple different ways during the twenty-first century. As you’ve read, free-trade imperialism and its cheap agricultural imports pushed farmers into the cities and into factory work, lowering the global price of manufacturing labor and glutting the world market with stuff. Forward-thinking states such as China and Vietnam invested in high-value-added production capacity and managed labor organizing, luring links from the global electronics supply chain and jump-starting capital investment. Combined with capital’s hesitancy to invest in North Atlantic production facilities, as well as a disinclination toward state-led investment in the region, Asian top-down planning erased much of the West’s technological edge. If two workers can do a single job, and one worker costs less, both in wages and state support, why pick the expensive one? Foxconn’s 2017 plan to build a U.S. taxpayer–subsidized $10 billion flat-panel display factory in Wisconsin was trumpeted by the president, but it was a fiasco that produced zero screens. The future cost of labor looks to be capped somewhere below the wage levels many people have enjoyed, and not just in the West.

The left-wing economist Joan Robinson used to tell a joke about poverty and investment, something to the effect of: The only thing worse than being exploited by capitalists is not being exploited by capitalists. It’s a cruel truism about the unipolar world, but shouldn’t second place count for something? When the Soviet project came to an end, in the early 1990s, the country had completed world history’s biggest, fastest modernization project, and that didn’t just disappear. Recall that Cisco was hyped to announce its buyout of the Evil Empire’s supercomputer team. Why wasn’t capitalist Russia able to, well, capitalize? You’re already familiar with one of the reasons: The United States absorbed a lot of human capital originally financed by the Soviet people. American immigration policy was based on draining technical talent in particular from the Second World. Sergey Brin is the best-known person in the Moscow-to-Palo-Alto pipeline, but he’s not the only one.

Look at the economic composition of China and Russia in the wake of Soviet dissolution: Both were headed toward capitalist social relations, but they took two different routes. The Russian transition happened rapidly. The state sold off public assets right away, and the natural monopolies such as telecommunications and energy were divided among a small number of skilled and connected businessmen, a category of guys lacking in a country that frowned on such characters but that grew in Gorbachev’s liberalizing perestroika era. Within five years, the country sold off an incredible 35 percent of its national wealth. Russia’s richest ended the century with a full counterrevolutionary reversal of their fortunes, propelling their income share above what it was before the Bolsheviks took over. To accomplish this, the country’s new capitalists fleeced the most vulnerable half of their society. “Over the 1989–2016 period, the top 1 percent captured more than two-thirds of the total growth in Russia,” found an international group of scholars, “while the bottom 50 percent actually saw a decline in its income.” Increases in energy prices encouraged the growth of an extractionist petro-centered economy. Blood-covered, teary, and writhing, infant Russian capital crowded into the gas and oil sectors. The small circle of oligarchs privatized unemployed KGB-trained killers to run “security,” and gangsters dominated politics at the local and national levels. They installed a not particularly well-known functionary—a former head of the new intelligence service FSB who also worked on the privatization of government assets—as president in a surprise move on the first day of the year 2000. He became the gangster in chief.

Vladimir Putin’s first term coincided with the energy boom, and billionaires gobbled up a ludicrous share of growth. If any individual oligarch got too big for his britches, Putin was not beyond imposing serious consequences. He reinserted the state into the natural monopolies, this time in collaboration with loyal capitalists, and his stranglehold on power remains tight for now, despite the outstandingly uneven distribution of growth. Between 1980 and 2015, the Russian top 1 percent grew its income an impressive 6.2 percent per year, but the top .001 percent has maintained a growth rate of 17 percent over the same period. To invest these profits, the Russian billionaires parked their money in real estate, bidding up housing prices, and stashed a large amount of their wealth offshore. Reinvestment in Russian production was not a priority—why go through the hassle when there were easier ways to keep getting richer?

While Russia grew billionaires instead of output, China saw a path to have both. As in the case of Terry Gou, the Chinese Communist Party tempered its transition by incorporating steadily increasing amounts of foreign direct investment through Hong Kong and Taiwan, picking partners and expanding outward from the special economic zones. State support for education and infrastructure combined with low wages to make the mainland too attractive to resist. (Russia’s population is stagnant, while China’s has grown quickly.) China’s entry into the World Trade Organization, in 2001, gave investors more confidence. Meanwhile, strong capital controls kept the country out of the offshore trap, and state development priorities took precedence over extraction and get-rich-quick schemes. Chinese private wealth was rechanneled into domestic financial assets—equity and bonds or other loan instruments—at a much higher rate than it was in Russia. The result has been a sustained high level of annual output growth compared to the rest of the world, the type that involves putting up an iPhone City in a matter of months. As it has everywhere else, that growth has been skewed: only an average of 4.5 percent for the bottom half of earners in the 1978–2015 period compared to more than 10 percent for the top .001 percent. But this ratio of just over 2–1 is incomparable to Russia’s 17–.5 ration during the same period.

Since the beginning of the twenty-first century, certain trends have been more or less unavoidable. The rich have gotten richer relative to the poor and working class—in Russia, in China, in the United States, and pretty much anywhere else you want to look. Capital has piled into property markets, driving up the cost of housing everywhere people want to live, especially in higher-wage cities and especially in the world’s financial centers. Capitalist and communist countries alike have disgorged public assets into private pockets. But by maintaining a level of control over the process and slowing its tendencies, the People’s Republic of China has built a massive and expanding postindustrial manufacturing base.

It’s important to understand both of these patterns as part of the same global system rather than as two opposed regimes. One might imagine, based on what I’ve written so far, that the Chinese model is useful, albeit perhaps threatening, in the long term for American tech companies while the Russian model is irrelevant. Some commentators have phrased this as the dilemma of middle-wage countries on the global market: Wages in China are going to be higher than wages in Russia because wages in Russia used to be higher than wages in China. But Russia’s counterrevolutionary hyper-bifurcation has been useful for Silicon Valley as well; they are two sides of the same coin. Think about it this way: If you’re a Russian billionaire in the first decades of the twenty-first century looking to invest a bunch of money you pulled out of the ground, where’s the best place you could put it? The answer is Palo Alto.

Malcolm Harris, Palo Alto