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educationallearn · 3 years

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What is new in the latest version of the ITIL certification Exam

There are some major changes that you should know about before taking the exam of the newest release of ITIL. The current ITSM exam will be retired after December 31st, 2018, and replaced with a new certification exam called “IT Service Management Practitioner.” If you’re aiming to become an IT service management professional, it’s important to know how these changes will affect you!

What is in the newest release of ITIL?

This article will go through the main changes made in the latest version of ITIL.

In the beginning it is The ITSM examination will then be discontinued on December 31 in 2018, and it will be replaced by a brand new certification exam, dubbed "IT Service Management Professional." The new certification exam is expected to take a more practical approach, and therefore will require more effort on the part of the candidate.

In addition, there will be a greater emphasis on cross-functional teams and agility to ensure that they can keep up with the current dynamic business world.

There are many new roles that are included in the most recent version of ITIL. These roles will assist teams adapt to the ever-changing environment and assist to better fit roles within organizations.

The first major upgrade we'll examine is the latest version of flexible and multifunctional teams. In the current business environment is more crucial than ever to keep pace with changes and change quickly. A group of experts from various fields you can rely on to assist with the process of changes is crucial.

What are the new roles within ITIL? Teams must include a Service Owner or Release Manager as well as an individual who is responsible for the monitoring. The presence of these individuals in your team can assist you in keeping up with the ever-changing business environment.

Though the latest release of ITIL is packed with new material, it’s not all about updates. There are also some major changes to the structure and layout of the publication. For starters, there are two new modules:

· Digital Service Management and Release Management. These were added in anticipation of a shift towards digital services as a more efficient way for organizations to deliver value to customers while saving costs on labour and other resources.

· The rest of the book has been restructured into six sections:

1. Foundation

2. Planning & Support

3. Operation & Maintenance

4. Continual Service Improvement (CSI)

5. Knowledge Management (KM)

6. Change Management (CM)

The idea is that by breaking these sections into smaller chunks the reader will be in a position to locate what they're looking for quickly. This is a significant departure from ITIL 4, which featured chapters that covered a variety of different phases and procedures of the service lifecycle. For instance ITIL 5's Continual Service Improvement section of ITIL 5 is broken out into:

· Continual Service Improvement and CSI in the service lifecycle

· KPIs and measures

· Forecasting and financial control

· Supplier management

· Collaboration with customers and other business units.

Each one of them is designed to provide teams with a better understanding of the way these areas impact daily IT Service Management. Similar to previous versions of ITIL, ITIL 5 also features around 100 processes that are divided into eight major IT Service Management (ITSM) tasks:

· Change Management

· Service Asset & Configuration Management (SACM)

· Availability Management

· Incident Management

· Problem Management

· Access Management

· Service Level Management (SLM)

· Financial Management for IT Services.

· ITIL is divided into three complementary service lifecycle stages:

· 1. Service Strategy

· 2. Service Design

· 3. Service Transition

The main purpose in ITIL's ITIL system is to promote changes to the organizational structure that align with strategies and goals of the business.

The new release was divided into three volumes that represent the various areas in IT which users typically require:

Volume 1, Foundation The volume provides ITIL's process framework concepts, principles, and the most important generic guidelines. This is ideal for teams that already have a thorough knowledge of the lifecycle of services stages prior to a make the transition to ITIL.

Volume 2: Strategy for Service Strategy -This volume covers the framework for strategic management including service portfolio management, value management and financial management of IT-related services, demand control as well as business relation management. This book is an excellent source for teams trying to improve their current procedures to meet the demands of customers.

Volume 3 The subject is Service Design This volume focuses on the design of services such as asset and business management. It also covers the best ways to provide a quality service, and the necessary support processes for delivering it.

The latest version of ITIL that was released in May 2018, is now at version 4.0. This latest release contains many improvements to the existing procedure, as well as improvements to provide more capabilities to manage projects to transform digitally. The main changes include:

Preparing for changes in business

>Proactively drive change through collaboration and insights

>Deliver IT services more rapidly and with less risk

>Operate effectively at scale; without adding complexity

Triggers for Change:

The entire process for change has been made easier and can be initiated by events that normally cause a need to start an IT upgrade or service improvement initiative. For instance, your company might realize that it is required to benefit from the new capabilities provided by a cloud-based service provider, or the edition of an app is obsolete and needs to be updated. These triggers can be identified and pushed forward by external or internal groups including an executive or partner and can be the reason to make a change occur. In the event of this your Change Manager should be notified an email confirming that the request for change is being initiated. This procedure ensures that every change is handled in ITSM in order to ensure that all parties are informed all through the procedure.

Standard Change:

The definition of "standard change" has been expanded in order to provide greater flexibility in the delivery of IT service and more efficiently meeting the business demands. Prior to this, standard changes were used primarily when the time came to implement new IT services. However the latest version of standard changes allows an organization to make use of the standard change whenever making any modifications on an already existing IT service. This is especially useful in situations where a business requirement demands the introduction of a different version for an application for instance.

Prioritization of Changes:

One of the primary goals of ITIL Version 4.0 is to offer better and more effective methods for organizations to provide the business benefits and ensure that ITIL services are operating, and functioning according to expectations. This is achieved with a focus on crucial modifications that are required first, and then empowering team members to swiftly implement the modifications. When it is determined the change needed The change manager will prioritize the requests according to a variety of factors, including the importance of IT or business requirements and the potential risk either for the user or customer as well as the overall cost of the changes.

The most recent version of ITIL 4.0 includes many enhancements to the existing process and also enhancements that offer new capabilities for managing projects to transform digitally. The most significant changes include the need to prepare for business changes by proactively driving change through collaboration and analysis, and providing IT services faster and at a lower risk, scaling effectively without adding additional complexity. If you're hoping at becoming an IT service management professional, or wish to have your company's processes to be aligned to the way customers think (or what they want) then this could be the right choice for you!

#ITIL4 CERTIFICATION #itil4training

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knowlathon · 3 years

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The Best ITIL Certifications for 2021

The managing director of a company had an idea. One of their products was extremely popular pre-covid but sales were lower after the pandemic. It was decided to make a miniature version of the product and sell it at a reasonable price. During the pandemic, the main objection to the original product was its bulkiness, which required storage upfront. People were also reluctant to invest because of the tighter budgets and the covid regulations for maintaining and sanitizing storage areas. Hence, a lightweight version made sense.

Where does ITIL fit in the scheme of things?

For this idea, the managing director used the most recent ITIL4 guidance. Six ITIL certification courses were used. The ITIL4 DITS certification guidance was helpful in helping the MD to adjust strategy to meet changing market data. ITIL4 DPI guidance was helpful in understanding how to accept change at both the individual and macro level. The ITIL4 CDS certification was helpful in identifying new ways to support products and services. ITIL4 HVIT certification was helpful in understanding how to invest in new products and services for modern businesses. ITIL4 DSV certification demonstrated the importance of a modern service catalog. The ITIL4 Foundation certification also helped to put cost and value in the right perspective.

Why these courses are the best?

These courses are the best ITIL4 training courses in 2021. They can be applied to any business situation and they will continue to prove their reliability in the face the many challenges that 2021 brings. We'll be looking at each ITIL4 certification in its entirety in 2021.

ITIL4 Foundation

This course provides a basic overview of service management concepts and certification.

Everyone has been focusing only on what is most important, and 2021 will be that year. ITIL4 foundation provides new ways for value-seeking people to be satisfied with products and services.

Knowlathon's ITIL4 Foundation certificate training course in Mumbai.

ITIL4 Create Deliver

The ITIL4 CDS training course focuses primarily on people, technology and partners. This is a fast-changing world that requires all of these things to be addressed.

Knowlathon's ITIL4 certification training course at Bangalore

ITIL4 Increases Stakeholder Value

The ITIL4 DSV certification course focuses on a customer journey. It also includes supporting practices such as service portfolio management, portfolio management, and service desk management. These all help to create an exceptional experience that will increase market share during times of tight budgets.

Knowlathon's ITIL4 DSV certification course in Chennai

ITIL4 High Speed IT certification

This course teaches you how to invest in, develop and use digital products and services. This course is useful because the digital world is merging into one.

Knowlathon's ITIL4 HVIT certification course in Pune

ITIL4 Direct Plan Improve certification

ITIL4 DPI certification training course assists with OCM best practices. It is vital to make people aware of the need to adapt in a rapidly changing world. This will increase the positive effects on a company.

Knowlathon's ITIL4 certification training in Hyderabad

ITIL4 Digital and IT Strategy certification

ITIL4 DITS teaches that business strategies should be influenced by employees and customers, and should change over time. It's impossible to replicate what worked in the past. Why should you change your strategy?

Knowlathon's DITS certification training course in Dubai

The ITIL4 Foundation and DSV, HVIT/DPI, DSV, DSV, DSV, DPI, DITS certification training programs are the best ITIL certifications for 2021 due to their ease of use, common sense approach, and adaptability to a rapidly changing environment.

#itil4 #itilfoundation #itil4training #itilmpt #itilcertification

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