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Management Information Technology Assignment

Management Information Technology Assignment Management Information Technology Assignment On the belief that "skilled human resources are the foundation of future development" in addition to offering prospects and adequate working environments in favor of Samsung's positive workplace development, in addition to the important assets of its human resources Believed in

In the period of time, Samsung Electronics has also decided to start and enhance the work - corporate HR culture, which can be considered as the beginning of a revolutionary campaign, which has been referred to as Smart, for the innovation of the approach of human resources Together, the approach to working will also be encouraged. Promoting a vibrant work culture in the organization (Lazarus, 1991).

Samsung has planned and implemented many programs for its human resource development, which inter alia provides a work and life balance along with the interaction of the Human Resources Department. Samsung electronics texas

task 1 P1.1 Samsung's employee recruitment policy Samsung always seeks active leadership to increase its global competence relative to the current Digital Century. Samsung Electronics is always recognized for its organization Human Resources due to this reason that I recognize my people as leaders in our highly diversified global markets, as well as continuing the technology innovation in our product through employee talent pool. Keep it

The Staff Recruitment Policy incorporated by the Human Resource Department believes that to increase their product lines through their education and creativity to hiring their people (Laser, 1991). Therefore during the recruitment and training

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  Samson follows the following three principles:

Samsung believes that implementing IT for effective staff management is used to establish employees' agreements for their actions. For example, by which means it can be completed by various means, organizes various designs, can reduce the argument for the consumer establishment's yield. Even it can give the factory's channel partners the consequences of destroying various sources of business and monetary wealth; Or the components can hold the administration for levy, penalties or rules to restrict individual activities, which are not fit with the capacity of the citizen. Recruitment of well-established talent pool leader can also be the result of an appreciative partnership to reduce the reduction, will permanently enhance a business and strengthen its brand image, and the idea of ​​organizational responsibility is undoubtedly that (Lazarus, 1991) goes away. Important human resources incorporate and consider all three aspects of ecological governance, environment-efficiency, accountable tracing, shareholder commitment, labor values ​​and working conditions, worker and citizen relations, social symmetry, gender balance, in important management matters. Anthropological civil rights, civilized governance and anti-corruption incidents. The idea of ​​a well-organized organizational human resource management can later realize a classification of good returns, such as deep penetration, enhanced transactions and income for financial resources and markets, work cost reserves, better quality yields And with a superiority, an efficient human resources resource. , Better brand imagination and prestige, value-added consumer loyalty, advanced decision-making and threatening administration development

P1.2 Motivational and Change Management Theory Samsung uses various methods to keep its organizations motivated. On communication with networking, Samsung has an endeavor to provide time-ins and internal inspection internally. It organizes voluntary meetings of regular employees for continuous motivation and development of organizations. This team members believe in the power delegation and gives them the freedom to play their responsibilities (Lazarus, 1991). This focus is done through grouping or answering questionnaires and so on. Inspection phase involves analysis of aspects of the tool relative to the user's applicability. Every employee needs a comprehensive training before the implications of the wireless security network and the relevant risks, in addition to where and in which places the information can be safely transmitted. Access to wireless networks for third-party users or non-employee members must be strictly prohibited for the public accessibility of the Internet. Following motivational principles are used repeatedly to promote organizational internal motivation:

The principle of principle along with the principle of content: The principle of motivation of material is needed to consider aspects which help in motivating individual needs, along with their motivation as well as their objectives (Gorsch, 1994). Many philosophers

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Issues Business Strategy Assignment

“Business Management Assignment” is lockedBusiness Management Assignment Issues Business Strategy Assignment

Issuing a Strategy Assignment Strategy Scheme in any organization helps in directing, directing and deciding strategies regarding the best allocation of resources for the strategy. In Business Strategy Assignment the issues of Unit 32 have been done to analyze the strategies and its proper selection in an organization. The report will identify various tools and techniques to understand the process of strategic planning more clearly. In addition, the implementation and evaluation of strategies in an organization will be discussed.

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Work 1- Understand the process of strategic planning 1.1 Strategic Planning Process Strategic planning is defined as a process that is being done by the organization to implement a plan to achieve its long term business goals. The strategic planning process is a systematic process for predicting the potential environment of the business and the appropriate purpose, position and objectives for the best use of the environment (Steiner, 2010). The five phases of the strategic planning process are as follows.

Raising a strategic vision Set goals Create strategies to meet vision and objectives Execution of strategy Observe improvement, calculate performance and make counter-adjustments Fine

Vision

And

Mission

do

smart

an objective

Craft

a

Strategy

Implementation

Of

Strategy

To evaluate Vision: Vision of Natural Skin Care Company is achieving the future prospects to meet its objectives and objectives. Firmly focusing on financial, tax, legal and operational issues, the fair idea in general fails to carry important data to test whether the strategic vision is suitable for the deal or not. Mission: Mission of Natural Skin Care Company is basically focused on the effects of business operations. In particular, the company strives to help its customers develop long-term, specific and substantial in performance and produce a large firm, which develops, improves, improves and stimulates exceptional people. Company Objectives:

To develop your market position and brand value among customers. To improve its market, up to 3% stake. To achieve maximum customer base and to introduce new herbal products by the end of year 2018. The objective of the organization was to achieve the knowledge and the efficient management teams. The goal of the Natural Skin Care Company is to achieve its goal within the next 5 years. Strategy: Natural Skincare Company is following different strategies for management of operations and operations to meet the standard of sales and use of resources, which helps in the development of business. Operating management is using tools like SWOT, PESTLE and BCG analysis to develop strategies and analyze those factors that can influence and influence business performance. Using these analysis results, management is changing products and services, as well as adopting changes in product status and marketing to gain competitive advantage. This type of strategic planning and evaluation has a significant impact on the business plan and the consequences of the natural skincare company.

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Implementation: Managing natural skincare is training the staff members to meet organizational objectives and to maintain business work. The training and information organization providing staff members is helping to meet the objectives of the exhibition and is also helping to complete the work in the given time frame. Apart from this, the organization is giving incentives and prizes to the employees who encourage them and encouraging healthy competition. The organization is following global policies to define the process for human resources management and personal and department. The manager of the organization is responsible for the decision and offers guidelines for allocation and management of resources according to market trends and customer demand. Monitoring and Process: In order to measure the process and effectiveness of the work, the organization has appointed supervisors who are analyzing the performance of members of the staff. The monitoring procedure followed by natural skincare is effective in the context of performance review, which helps in estimating the needs of the members of the staff and provides knowledge to increase the performance of the company's perspective towards customers. The main focus of the organization is on the quality of products and services which is important to meet customer satisfaction level. Although the organization is spending time and money to monitor the work, it is backing up for making changes and improving the involvement of staff members. Key competencies: The main competencies are defined as those special abilities, which a company receives from its developers and founders and can not be the only email

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Human Resources Management Assignment Help

Human Resources Management Assignment Help

Human Resource Management Assignment refers to those tasks which are designed to maximize the performance of employees and workers according to strategic purposes. This is a process which involves hiring and developing employees through job offers, job requirements for planning, developing training modules and offering reward to encourage employees. Current Human Resource Management Assignment will explain the differences between help personnel and HRM management and assess the functions of Human Resource Management, which have significant impact on organizational objectives (Aguense, 2009). This will analyze the role and responsibilities of Tesco and Premier Food PLC, which is the operational business in the UK field. Tesco is the leading retail organization offering quality services and products. There are over 5000,000 employees in the organization who are contributing in the business development and distribution of services. Another food retailer Premier Food PLC is listed on the London Stock Exchange and is providing quality food and drink to customers. The organization has more than 800 employees. In the next part, Human Resource Planning will evaluate the causes of human resource planning and the effectiveness of recruitment and selection techniques of two organizations. In the next work report, motivational and job evaluation and legal factors will be analyzed, which affect the activities of the organization's human resources development activities.

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Task 2 2.2 Human resources planning consists of steps For the development of the Human Resource Management Plan, the Human Resources team of Tesco and primer food follows the steps listed below:

Organizational Objectives: At that stage, the team analyzes the company objectives for future and current work process. Considering the goals, the HR team underlines the human resources requirements and the ability of employees to work according to the goals. Current workforce audit: Line managers and supervisors audit individual and groups to identify issues and performance. Considering the fact and the strengthening of staff members, the HR team has developed a plan to overcome the issues by implementing the change in the current approach (Bryson and Houston, 2011). Demand and Supply Forecasting: Management estimates the demand for human resources in the future in order to serve the organization and the current scenario of available resources in its operations, which can be used at the time of need. Gap in HR: Next stage Identify the differences between the current policies and strategies of HRM in management and tourism for the organization's core objectives. This process takes a long time to decide on HRM activity. Action Plan: By analyzing the differences, issues and strength, the HR team has developed an action plan, in which the employee is selected, recruited and trained, along with the advanced and modern process of HRM to develop quality culture at the work site. 2.3 Comparison of selection and recruitment process of two organizations Selection and recruitment is the main operating and administrative part of any organization that provides projects and services to customers. This process of organization takes time to analyze job opportunities, requirements and qualifications with experience. Various organizations have the process of selection and recruitment according to the size of the operation and standard, which is to meet the objectives (Cardwell, ET 2011). The comparison of selection and recruitment process of Tesco and Primer Food Plc is as follows: Table 2: Comparison of selection and recruitment process Basis Primer Food Plc Tesco Job Description Newspaper and Website Website and Email Store the application directly in the office and submit it via email email and premises Less written test qualifications and experience Interview Interview After Short List 2 Level Interview After Group Discussion Considering selection skills and experience and internship performance after performing interview

Also read:-  UK Tourist Destinations Assignment It has been learned from the analysis that there is a big difference in the selection and recruitment process of Tesco and primer food plc. Both operating businesses in the UK but meet the different perspectives to choose candidates to work according to the organization's standard, as well as meet the level of customer satisfaction. There is a small process of selection in primer food plc as there are limited work and services which are executed by the employees. Despite that Tesco is leading the retail organization, which requires high professional staff, which were good at communicating, making decisions and analyzing customer's needs. 2.4 Effectiveness of the selection and recruitment process of both organizations Both organizations are related to different industries and to meet the organizational objectives, the requirements of the staff are different in terms of skills and knowledge. Primer Food Plc is a small size food organization in which small process of selectocio

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Employment skills help assistance

Employment skills help assistance

Employability Skills Assignment Help is designed to offer knowledge to the learners along with skills, with the help of effective employment possible. According to the concept of prospective employers recruitment would be useful for the learners to gain deep knowledge about the environment (Dtel et al., 2015). Here is the case scenario of Timbukart, which is a major clothing retailer company, has been kept in mind. Primer Products is the core organization of this corporation that deals with high quality special clothing for men and women (Briscoe & Kellogg, 2011). In Britain, a major location of West London has been acquired by the flagship company of Westfield Shopping Center. A well-organized online business has also been acquired by the company during its past one year business activities. With this special study, many problematic issues can be solved in the business. The purpose of this research is to give problem solving ability and then maximizing efforts to find suitable solutions.

I am the Human Resources Manager of Timbakort and it is my responsibility to guide the team entrusted with the recruitment process and the selection process as well as the team for the training of new members of the staff. All these factors are necessary to fulfill the sustainable development of the firm. Therefore, the first section of the assignment is about the individual specifications in terms of job descriptions and two different roles, the first of which is at the management level and the other is at the level of the employee. Another great purpose for this section of a great design report for the training program of junior managers for developing their skills (McGowan and Wakharia, 2012).

Also read:- Business Employability Skills Assignment Help Here's a short description of employment skills

This section of Task-1 is about personal resources and it also presents a broader view about the responsibilities of individuals, performance evaluation of individuals. Performance related applications related to performance as well as motivation related.

A group of self-responsibility and performance objectives Self-management is directly related to managing its responsibilities and performance objectives. The ability to give best results in relation to a given work to a person is known as self-management. In addition to planning, there are two mandatory responsibilities for organizing and these are related to both self-management (Gatesch & Davis, 2014). This particular concern is for determining personal abilities with demands related to Timbukart. Some of the most outstanding types of unique skills are usually found in the case of individuals with great expertise. According to Curtis, this special set of skills shows the capabilities of individuals with weaknesses as well as estimating strength. Thus, in the case of Timbuktor, the skill of a person is the most essential factor that can contribute to competitive advantage, which are favorable to the organization's approach (Trinity, 2012). There are different approaches through which the potential potential of a person can be proved in Timbuktor and the primary thing for this is that individuals will have to take responsibilities. According to the study of Down, Purcell and Fitchner in 1998, a person- Measure and evaluate its performance level and compare performance with other people in the same position for the purpose of looking at improvement. Proper behavior that is suitable for co-workers as well as senior members and junior employees. Improving the customs duty as well as improving so that it can be achieved internally and externally in comparison to Timbukart.

Also read:- Employability Professional Development Assignment Working on a situation that seems less risky. Recognizing roles and responsibilities as a member of staff with appropriate powers. The organization has its effectiveness against defined objectives Personal effectiveness related to organizational objectives and organizational goals is to be evaluated by Timbukt's people and there is a systematic way of doing this, which is described below (Caliguri et al., 2013). According to self-employment, the value of responsibility and acceptance: After considering and satisfied with the prerequisites related to consumer services, a person's job can be accepted in Timbukt. It runs along with the quality, rights and expertise of the person, the use of resources. However, the level of deep working policy in the organizational structure can vary according to the policies enforced by the organization (Ibarraran et al., 2014). Security about the scope of each person's job, according to the organization's standards, principles, policies and ethics. There can be complete progress related to different jobs

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Internet E-Business Merit

WhatsApp: +61-422447123,+44-7551749054,Call Us:+31-625-218-885,+61-451-442-632https://www.cheapassignmenthelp.co.ukInternet E-Business Merit

Internet E-Business Merit  merit copy is based on the internet and e-business concepts, principles, and terminologies. There are in all 4 Tasks in the assignment. Task 1 would discuss on the environment in which e-business is conducted, benefits and barriers for the business online presence, security and legislative issues that persist in A2Z Cosmetics. Task 2 will study on the main features of HTML, uses of intranets and extranets, functions of servers, clients and browsers. Task 3 would be analysing the different e-business models that are being used for the generation of the revenues, various challenges and benefits that exist with any of the two models and future developments of e-business models. Task 4 would be discussing on the key elements of good website design structure, impact that well designed websites would have on the e-business and issues that are related with website usability. The tasks would all be answered covering the case study of A2Z Cosmetics Company.

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Task 1

This task would be discussing on the environment that exists while conducting e-business and the kind of business transactions that are involved. Online business has its benefits and the barriers that are linked with it. These would be discussed in detail. An assessment of the security and the legislative issues in the online business would also be done. The questions would be answered on the basis of the case study of A2Z Cosmetics.

A. Discuss the environment in which e-business is conducted and describe various e-business transactions types

E-Business refers to a process in which the business is carried out electronically. The exchange of the goods, products, services and the revenues are generated online only. This kind of business requires the environment to be created in terms of the transactions and the facilitations that should be done. This environment helps in carrying of the workflow and its transfer from one place and unit to another one.

on of the business as online presence will enable fast response.

The barriers associated are:

Online presence will force the clients and customers to get immediate and instant response. This will keep people not get free for their personal lives.

In case systems and networks are down then surely the business processes would be delayed.

Internet and e-business will involve a lot of investment and expenditure. This has running cost also associated with it as it has to be updated and audited on regular intervals (Norris et al, 2000).

The information in internet can be leaked and would result even in cybercrimes.

C. Assess the security and legislative issues facing the online business of A2Z cosmetics

A2Z is a newly formed company in cosmetics. It has to compete with the other competitors in the market in this business only. It should develop robust IT network and e-business solutions so that the business transactions are speedy, faster and smoother in their approach. It has to at the same time take care of the security and the legislative settings so that the information that is exchanged in the process is not leaked into the environment. It has to use security based tools, applications and the equipment that will enable the transactions to carry out smoothly. The data that is log in should pass via safe and secure network and settings. There should be firewalls and use of safe and secure mechanisms that will enable data security.

The data loss happens due to data and network security issues accounts for more than 37.5 %. This could be avoided in case A2Z will take up necessary licenses and the security settings. The software that is to be used has to be passing through secure and safe network settings. They need to use such software and passwords so that no break of the security and safety norms to be there. Above all as per the IT policy of the government necessary licenses and certifications should be taken that will enable them to carry out their business properly. The company has to even take care of the settings of encryptions and decryptions for the data transferred from one place to another. The licenses and certifications that are mandatory should be taken at the right time so that the processes are streamlined. The risks could be reduced by abiding the regulation, rules and taking necessary certifications.

D. State different modes of communication available to an e-business and their applications

E-Business like any other business is also enabled with certain important modes of the communication. These communication process are in terms of the Internal Communication and the External Communication. These are further divided into Horizontal and Vertical Communication. Vertical is said to be above in the hierarchy and Horizontal would be at the same level. All these transactions and information sent in the form or the emails, video conferences and the networking sites.

Internet E-Business Merit

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Task 2

A2Z Cosmetics has been a newly formed company that requires a robust arrangement and IT settings that will help in the transfer and sharing of the data privately and securely. This task will discuss on the internet technologies and their applications, the features of HTML that the company may use in their day-today operations and the functions of servers and the browsers in the IT Settings.

A. Explain relevant internet technologies and their importance in making an e-business successful

E-business has been moving faster when enabled and equipped with the latest Internet technologies, tools and applications. These applications are facilitating all kinds of business processes. The modes of communication are referring to the technologies like: Routing, Proxy Server, Hosting, Search Engines, Online Shopping, Protocols, Embedded Technologies, and email settings for sending the business information from one place and person to another place and person. These technologies are equipped with the applications that are accompanied with that of the operational use. E-Commerce and E-Business is supported and facilitated with these tools and applications. Other is IP Addressing, Packet Switching, DNS, FTP and TCP/IP.

B. Explain the main features of HTML

HTML has been quite significant in the internet world. It helps in connecting the remotely sitting people also together in the business. The major features of HTML are:

It has paragraphs, bullets, numbers and the titles. The content is easily and clearly defined.

It has a separate referencing style of presenting the data. The style has to be taken care of (Amor, 2000).

It is user friendly and easy to understand.

It is said to operate via Common User Interface.

Many forms and styles could be created in the HTML format.

Different kinds of web pages and formats that may create designs and create an impact could be created through the use of HTML.

C. Analyse the functions of client servers and browsers, and also discuss the role of search engines and its application on A2Z Cosmetics

Client-Server is an arrangement of the master and the slave. It is a setting in the network wherein the Server is the master which has all tools, applications and software fed in it. The client will take up necessary data from the server and depend on its features in order to operate. A2Z should develop the serve client approach wherein it will put all essential and important functions and operations in the server and time to time requirement the applications could be taken from the server. This helps in the process of keeping security and safety in the network and the IT Applications. This helps in increasing the speed at server as well as clients end as the volume is not fully there in server as well as the client.

Browsers refer to a search engines that will help in searching or finding out the details on a subject that is mentioned on the screen of the browser. There are many kinds browsers that are available in the market and their applications are based on the kind of their usage by the client and the customers. The mostly used browser is GOOGLE. This is due to the reason as it has a vast data that is giving a lot of competition to other browsers. The website of Flipchart is based on the Client Server Model. This approach helps to get the online shopping done with a wide range of features and facilities. These could be used by A2Z as well. Above all Google is the biggest search engine that exists in the entire web network that is used for e-commerce and the e-business applications and approaches.

D. Evaluate the use of intranets and extranets within business communication

Intranet refers to the internal internet for any company or a specific network. This internal network will provide only the company related data and the information. This intranet helps in keeping the internal employees of the company connected all ways and at all times. Intranet of A2Z will help in connection of its employees sharing data, information, facts and the figures of the company. These could be business information or the employee related information and the data. The major benefits are: it connects people, it enables speedy network and data transfer and it even helps in the sharing of the tool and applications internally within the organization. It can also be referred as local area connection that uses the technology which is secured and has firewall and various safety features linked with it.

Extranet is the internet that is used among the clients, customers, and associates that are externally linked with the company. There is a use of TCP/IP protocol in order to work for the extranet for A2Z. This could also be private and supported with the help of Virtual Private Network. The online shopping websites are using the extranets with their associates and the clients so that they could share the data and information with each other. Intranet could be used to communicate internal company policies and practices with the employees and internal stakeholders. A2Z has to define the kind of network and processes as per the networking process.

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Task 3

A. Compare and contrast two models by assessing the benefits and challenges. Analyse each model in terms of its capacity to generate revenue

The two business models chosen are: B2B and B2C. The comparison has been shown in the table given below:

Salient FeaturesB2BB2C

Model TypeBusiness to BusinessBusiness to Customer

ExampleA2Z selling to XYZ CoA2Z selling to online customers.

PricingIt is different as will involve various business implications. These are high ticket purchases.It is competitive pricing with that of the other retailers and companies with similar business model.

Purchase decisionIt is driven by the budget and need of the business.It is based on the customer needs, low and best rates that the company is offering.

Brand ValueIt is developed by professional relationshipsIt is formed by the pricing and various other features.

B2B is generating a higher revenue level and the business and even the profitability is quite high. On the other hand B2C will have lesser margins, business revenues and the profitability ratios.

B. Report on future developments in e-business models

E-business models are helpful as the step by step and the standards are taken forward accordingly. These models are standardized approaches in carrying out the business. The future of these models is very strong as almost all the clients, customers and the people are busy and they would like to do online transactions rather than going physically and visiting the stores for the business decision making or the purchasing. All the people would like to go for the online purchases and the buying processes. There are various online business tools available like Pay-Pal, Paytm etc.

Task 4

This task would discuss on the elements of the good website design and its impact on the business in the longer run. It will also analyse the issues that may arise in the web usability.

A. Use the key elements of good web design structure.

A website determines the kind of revenues, business and profitability that is generated. When a website is properly designed, the clients and customers find it easy to access and search the portal. He can accordingly make right decision and purchase decision making. A web site should have the following key elements for a good structure:

Optimize Search Engine - It should have proper search and navigation tools and approaches. They should have search data and matching coding done well from the backend to support the front end as well (Castells, 2001).

The combination and colouring styles should be effective to mark a positive and everlasting impression. There should be well mixed graphics in order to make the website look good and appealing.

All the functions, products and their differentiation should be clearly defined and carried out. This will also include the description of simple and clear content and context.

Website Usability – This should not be affected by the complex functions and features that are used on the websites. The tabs, clicks and buttons should be very easily and functionally designed and used.

A2Z should design such a website that is simple and easy to operate. This website should be able to compete with its simple functionality and features with the websites of the competitors (Malhotra, 2000).

B. Evaluate the impact of a well-designed website on an e-business

Well Designed website is helpful for the e-business in the following ways:

IT helps in increasing the clientele and the customer base for the company.

It helps in generating more business revenues and the profitability for the company.

It enhances the customer loyalty and the participation online.

IT creates a lot of competition and leadership style for the company which has simple and comprehensive website.

It enforces a standard and image of the products and the services that the online business will portray to its customers.

A2Z should design its company website with all the features and functionality so that it could attract maximum number of clients and customers. This will increase the business of the company whether the business to customer or the other models.

C. Report on the issues concerning website usability.

Websites should be designed in the approach that they have a quick, speedy and easy functionality. This will help in increasing the business revenues and profitability of the business. There much kind of issues that may arise with the website usability:

A lot of content, advertisements and pictures on the website can make the readability very difficult. This will make the decision making also a complex process.

The coordination and synchronization if not there for the pictures, content and the business update on the website then it would create a mess making a bad image of the company.

The anchoring of the pages could also be an issue.

There should be proper placing of the tabs, options and the page signatures.

The searching and browser options should be clearly available and opened to the customers.

Navigation and browser options should be linked with the backend process of the data and content linked with it.

The colour, formats and size of the website content should be clearly represented.

All these are said to be the major ones that are arising on the website fronts. It is always essential that these issues are taken care of in case the website is being designed and made for a new company like A2Z. It will all depend on the kind of website that these issues could be avoided and ignored for better and successful business transactions online.

Conclusion

Internet and E-Business facilities are helping people in taking out time from their busy schedules in getting their needs fulfilled by the online process. IT has become the trend of the day. A2Z can get into both B2B and B2C business models and get the business transactions for their products and services sold to the clients and the customers of all kinds. Website needs to be developed with such an approach that it fulfils the requirements of the customers and has right combination of the colours, fonts and the styles. Website when strong and has all the tools, features and functionalities then surely it will help in generating more business and revenues for the company.The technologies that are employed should be benchmarked with that of the industry standards and the navigation tools so that they are beneficial for gaining more business and revenues. These technologies will decide on the kind of investments that the company has to do in order to carry out more business. The issues that may arise in the web usability have to be taken care of so that the website designed is meeting the business standards. The features of a good website have been discussed in the assignment that may help the company is making the best site which is accessed by many clients and customers.

A2Z has to develop two separate networks for Intranets and Extranets. These are based on the business specific needs and then to make the people get in touch with each other. These networks have to be planned as per the needs, budget and the strategy that the company is following. This will help in aligning the business goals and objectives with that of the network and IT related needs (Amit & Zott, 2001) In the nutshell it could be said that business needs will decide on the e-business model and the approach that has to be followed and taken forward.

References

Amit, R., & Zott, C. (2001). Value creation in e?business. Strategic management journal, 22(6?7), 493-520. Amor, D. (2000). The e-business (r) evolution: living and working in an interconnected world (p. 27). Upper Saddle River, NJ: Prentice Hall PTR. Castells, M. (2001). The Internet galaxy: Reflections on the Internet, business, and society. Oxford University Press, Inc. Dubosson?Torbay, M., Osterwalder, A., & Pigneur, Y. (2002). E?business model design, classification, and measurements. Thunderbird International Business Review, 44(1), 5-23. Liao, Z., & Cheung, M. T. (2001). Internet-based e-shopping and consumer attitudes: an empirical study. Information & Management, 38(5), 299-306. Mahadevan, B. (2000). Business models for Internet-based e-commerce.California management review, 42(4), 55-69. Malhotra, Y. (2000). Knowledge management for e-business performance: advancing information strategy to “internet time”. Information Strategy: The Executive's Journal, 16(4), 5-16. Norris, G., Balls, J. D., & Hartley, K. M. (2000). E-business and ERP: Transforming the Enterprise. John Wiley & Sons, Inc.

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Internet E-Business Merit

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WhatsApp: +61-422447123,+44-7551749054,Call Us:+31-625-218-885,+61-451-442-632https://www.cheapassignmenthelp.co.ukMAN4050M Operations Management Module

1 - Introduction

Connect Housing is an RSL that provides homes and housing management services to over 3,000 households across West Yorkshire. The majority of services are paid for rental income and customers do not usually pay a special service.

The Anti-Social Behavior Management Service is one of those housing management services. Staffed by three Housing Officers and one Senior, it receives and manages reports of ASBs from customers and any other living, working in or visiting areas wherein Connect operates. The ASB service is not open to competition (people can not choose to use the service of another RSL), though customers choose not to use it at all or to use a agency like Police for certain cases. The service deals with around 300 new reports every year, ranging from noise nuisance to incidents of violence, drug dealing etc.

Although service standards are in place (appendix one), these focus on:

definitions of types of ASB Connect's approach to the management of ASB the speed with which some categories of report The standards include limited information that will enable a customer to assess service quality. Although levels of satisfaction are measured, Connect has not asked customers what is important to them in the service and does not benchmark it against other organization Service improvement is ad-hoc and unfocussed.

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The paper outlines how certain theories about quality management and special tools for quality improvement ASB service to apply and the reasons for the theory of some aspects of application difficult to apply. It also makes recommendations about how the service quality can be defined and measured in future.

2 - Defining Quality

Slack et al note "There is no clear or agreeable definition of what quality means." (2007, p 538). Compounding that lack of clarity is the fact that "Much of the theory of quality comes from work with processes which are by their nature reproduced many times -" (Brown et al, 2000, p 216). The ASB service, called upon 300+ cases in the last 12 months, is effectively a different service.

It is provided through various staffs, It is provided different customers, interacting with the service, including other customers) in different ways, regardless of their obligations under the terms of their tenancy agreements. Each case is unique - even noise nuisance cases require different types of management, dependent on factors like the type of property where they occur (flat, house etc), the nature of the noise nuisance (vehicles, domestic disputes etc.), involvement of other agencies (local authority noise teams, Police etc) and so on. The degree of customization of the service affects the extent to which quality management theories, developed for use in processes, many times repeatedly, the service to be properly applied.

Quality gurus like Feigenbaum extended principles developed in manufacturing operations and developed definitions of quality such as the following:

"The total composite product and service characteristics ... through which the product or service in use will meet the expectations of the customer". (Feigenbaum, 1983 in Brown et al, 2000, p 194).

Such definitions are difficult to apply to ASB service. Dotchin and Oakland (1994, p14) note "a service package constitutes elements that are different from each other, are difficult to measure objectively and for which the consumer may use completely different methods of assessment". Garvin (1988, in Brown et al, 2000, p 194) Raises two significant difficulties of the ASB service:

Customers are very different perceptions of quality It may be difficult to identify the key attributes that connote quality Such confusion about the definition of quality Williams et al (1999, p 367) note that the measurement of the quality of the housing is done in the housing sector. That approach to the measurement of quality is reflected in the ASB service standards, in which the only measurable attributes of the service are defined as:

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speed with which staff fact that will agree hate hate reports use of legal action where appropriate Slack et al (2007, p 541) provide a definition of quality that may be helpedfully applied to the ASB service, that being:

"Quality can be defined as the degree of customers' expectations and customer perception of the product or service."

The diagram below outlines the implications of such expectation / perception gaps....

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