#ESR Filing Alerts

[amaaudit]

Attention Businesses: ESR Filing Deadline for FY 2023 Approaching (March 31st, 2024)! ⏰

Don't risk a penalty! Ensure your Economic Substance Regulations (ESR) Report for the Financial Year ended March 31st, 2023 is submitted on time. Avoid a hefty AED 50,000 penalty by acting now.

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Prepare and file your ESR Report accurately and efficiently.

Ensure peace of mind by avoiding penalties for late or non-filing.

Don't wait until the last minute! Contact AMA Audit Tax Advisory today for expert ESR filing assistance.

[loser-female]

One of the best things in my team is that everyone of us, having a different specialisation, is how differently we handle the same alert.

- Me? I'm the intelligence one. If I get an alert I try to understand the 5W1H and backtrack the user's actions until I can confidently say what's going on;

- Coworker expert in malware analysis? He downloads the file and run it through the lab machine;

- Coworker expert in the ESR itself? He doesn't have to do anything because he knows how to search for data without resorting to other tools or anything;

- Coder? Take that CMD and see what's happening and how about I make a script so next time this alert won't show up anymore.

It's really fun.

[disabledpersoninc]

IT Support Technician at Computer Aid, Inc in Ocoee, Florida

Apply Now!

https://www.disabledperson.com/jobs/36220396-it-support-technician

Computer Aid, Inc

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Ref No: 21-00876

Location: Ocoee,Florida

Job Profile Summary

CAI is hiring!...we are seeking a full-time Sunwatch Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. This is a 3rd shift opportunity working 12:00AM-8:30AM. CAI is a $700M+ global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We offer a great benefits package that includes vacation.

Duties & Responsibilities

This is a new hire\entry level position and must meet the requirements below:

Monitor and Troubleshoot Networks: It is tasked to the SunWatch Technicians to monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. Sunwatch Technician I fields incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions.

Dispatch & Coordinate Field Technicians to Respond to Toll Sites: Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment. Sunwatch Technician I maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client.

Document Calls and Service Results: SunWatch Technician I document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call.

Must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. Candidates for these types of jobs should display the following:

Familiarity with Remote Troubleshooting: Must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment.

Computer Skills: Must have knowledge of computer operating systems minimum Microsoft Windows. (Linux/Unix are a plus).

Customer Service: Must be able to resolve customer issues either via email or by telephone in a timely manner.

Analytical Thinking: Must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations.

Problem-Solving Skills: Must be able after diagnosing system problems to follow through until issue is resolved.

Communication Skills: Must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues.

Duties:

Answer phone calls from customers

Respond to emails from customers

Create MAF's and diagnose equipment problems in Legacy MOMS

Create MAF's and diagnose equipment problems in TSR MOMS

Monitor and research problems reported on TSR Topolog

Create Unicenter tickets for Desktop problems or Software troubleshooting

Monitor the Orion Network and perform level 1 troubleshooting

Create Unicenter tickets and research messages generated to the Legacy Unicenter EM Console

Respond to Duress and Bill Detector alarms

Handle Security issues that arise especially with the Security Alert

Take care of Generator and UPS problems

Handle P2000 Alarms

Monitor Transactions on the Legacy ORT lanes

Hard Drive Replacement Support

Update and Pass down log with pertinent information

Send out InconAlerts for work being done at sites

Monitor TIP Status Report

Monitor Legacy ION Report - Restart processes or communication to the lane

Monitor Legacy ION TransCore Report

Provide technical support to Field Techs

Engage contractors on behalf of toll personnel

Creating ESR Tickets for Planned UPS Maintenance

Clearing Runaway MAFs in Legacy and TSR MOMs

Monitoring the TIP status Report page

Correcting TSR Positive list lag time

Qualifications

Experience/Education Required

Associate degree in electronics, computer science, network engineering, or information technology (IT).

CompTia A+ certification is a requirement or must be obtained within one (1) year of the date of hire.

Technical background

Exceptional customer service experience

Knowledge of local area networks, wide area networks and remote troubleshooting.

Minimum one (1) year of real-world experience with reputable company in the information technology (IT) field also acceptable.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor