#CloudTelephonyProvider

[ikontel]

IVR can assist businesses to answer incoming calls and provide a recorded message with options and information for the caller. Get Ikontel's IVR Solution with real-time call insight to improve customer experience and agent Productivity.

Visit us    : https://ikontel.com/pages/ivr/ Call us     : 8867858986 whatsapp: 8618721914 Email us  : digital@ikontel.com

[ikontelpvtltd]

Benefits of Parallel Ringing

The parallel ringing supports the call center businesses by automatically redirecting incoming calls to all contact center agents. In other words, the call will be sent to every available agent and has the fastest answer.

 Parallel ringing allows agents of organisation to respond to their customers at a faster rate and solve their queries.

 This will improve the customer experience and brand image which can be advantageous for businesses that do not have large customer service teams to manage their communications.

 The technology offers increased operational efficiency to enterprises of all sizes and scales. It also boosts employee productivity and reduces stress by equally managing the calls among the team members.

Top Benefits of parallel ringing

Reduces Waiting Time

 A poor business strategy can put down your brand name. According to a survey, 61% of customers don’t want to do business after a poor service experience.

 It is more important for organizations to ensure that they have appropriate technology solutions for their customers.

 Parallel ringing empowers you to build a large connection by actively connecting agents at the same time. You can likewise schedule call according to agent's skills and work hours of different agents and solve every customer's query by end of the day. 

Never miss a Call

 An organization will never like to miss out calls of a customer regardless of it’s size & domain. However, with the increased traffic and workload ,you might miss out on some of them.

 Parallel ringing can assist you dealing with the issue. Also, retaining the existing customers and converting leads into clients.

 Businesses depend upon lead conversion via phone calls and can control all potential incoming leads and take customer service delivery to the upper level.

Improve customer experience

 Customer communication is an important aspect & call center agents make sure that they are always available to take the calls. Customer queries can be obtained at any time.

 Besides, customers want to resolve their issues over the call. Parallel ringing can help customers get in touch with agents at any time, without any huddle.

 Simplify communication

 To reduce the waiting times, parallel ringing simplifies communication for your agents and customers. It enables you to divide calls to different departments and helps to reduce agents' workload.

The calls are distributed evenly among the agents creating an unbiased ambience, ultimately enhancing job satisfaction.

 Moreover, it guarantees all customer calls are provided service timely in array without interruption or service issues.

 Respond within seconds

Customers will get immediate response when they connect to the Business number. If calls are not responded on time there is a probability that your customers will switch over to competitors. 

 Hence, it is important to offer seamless and quick assistance to all your customers. It will help to retain the existing customers and stand out against the competitors in the market.

 Parallel ringing can help you to respond within a second. Make your customers a priority. It automatically lines up calls allowing you to give service timely.

Conclusion

 Parallel ringing can be used by many businesses irrespective of their size, scale and domain. It is used to strengthen customer support teams and build a healthier work environment for their workforce.

 Brands that depend upon call communication for lead conversions can significantly benefit from this feature.

 Parallel ringing can be a game-changer for many sectors including emergency service agencies like fire stations, hospitals & ambulance services etc.

 It is guaranteed that businesses can get benefits from parallel ringing and get a quicker response in time and the fastest access to resolution.

ikontel is one of the Leading provider in Customer call. For more details 

Visit us : https://ikontel.com

Call us : 08046110002 

[ikontel]

IkonTel provides the Best cost-effective cloud telephony solutions so that every business can benefit from cutting-edge options made possible by cloud technology!

Visit us: https://ikontel.com/pages/cloud-telephony.html Call us : 80-4611-0002 whatsapp: 8618721914 Email us: digital@ikontel.com

[ikontel]

Ikontel Provides Best Cloud Telephony Solution to the businesses. IkonTel offers on of  the most affordable, customizable  solution to the business according to the requirement of the business.

Call us : 08046110002

Visit us : https://ikontel.com

[ikontel]

IkonTel is the pioneer Service provider in Cloud Telephony to many businesses. Don't lose any leads for your business, track multiple metrics on a single-screen dashboard on IkonTel's cloud telephony solution. For more details Visit us: https://www.ikontel.com/service/cloud-telephony Call us : 80-46110002

[ikontel]

Ikontel is the leading Cloud Telephony solution provider with number masking features. Number Masking is an advanced data protection measure designed to ensure the privacy of both the support agent and the caller. Want to safeguard the personal details of the agent and customer during the communication? Avail of our number masking solution now! 

Visit us : https://ikontel.com/pages/cloud-telephony.html

call us : 08046110002

[ikontel]

iKonTel is the best cloud telephony service providers in Bangalore. iKonTel is India's leading cloud telephony provider, offering a superior business communication platform that can propel your global presence. We simplify and strengthen your  business communication processes to improve quality & security. To Know more about our Cloud Telephony Services call us Today.

Call us : 0804611002

[voiptechsolutions]

How To Find A Reliable VoIP Wholesale Provider? Key Things To Consider!

  These days, most of the global workforce are opting for digital modes to make any kind of business communication. Be it through social networking sites and using live chats, and they are doing it in a convincing way. Despite the opposite trend and loads of new mediums, communication over the phone has not lost the #1 spot yet. It is still and will be the most viable and profitable way to establish business communication. And, the technological advancement in VoIP phones has taken it to the next level. And, when it comes to getting the right set of technology and features, VoIP Wholesale Provider can be a real help. How to find a reliable VoIP Wholesale Provider? Keep reading this blog. Though during the initial days, people were more concerned about the quality of the VoIP Phones, the rapid advancement in technology and constant upgrades has definitely elevated the calling quality and channeling capacities over the years. No more messy wiring, no traditional analog phone lines, it is just the internet connection and the device of your choice be it mobile, desktop, or laptop, you can make calls anytime from anywhere. For that, you don’t require to stay bound to your desk. With a number of VoIP providers having their presence in the Indian market and promising the best services at cheap prices, finding the right one for your business can be a daunting task. But, we can help you find the ideal VoIP Wholesale Provider. Listed below are the key things to consider while choosing a VoIP Wholesale Provider. Here you go: Business communication systems with poor voice quality or unavailability of multiple channels can certainly harm your future prospects and existing customers as well. By considering these key elements, you can map your route to find the best in the business. First of all, identify your VoIP needs: The very first and foremost thing that you should ask yourself is why you need VoIP service, the scope of the communication, and what exactly you need? Finding answers to these questions will definitely help you select the right VoIP wholesale provider in India. Because VoIP technology comes with a plethora of advanced features and amazing services, by knowing your business requirements, you can save big on what it didn’t require as of now. Why pay for the future that you don’t require or not a part of your current communication strategy. Apart from the standard features on offer, you can als ask your VoIP wholesale providing companies, the additional features they are offering and will they benefit your business communication. Provision of Redundancy: When it comes to the reliability of VoIP technology, there is no doubt that your business communication is in safe hands. However, you need to make sure that your VoIP wholesale provider doesn't have any serious connectivity issues. Your business communication may face the heat of poor connectivity that can leave you in chaos. You may not have to go through these kinds of situations if your VoIP providers assure with built-in redundancy security measures. Do make sure that your prospective providers have this feature. Quality of Service (QoS) and High Bandwidth: The quality of VoIP communication depends on the availability of bandwidth and a good one comes with a high-speed internet connection. Low bandwidth can trouble your communication process with call delays and poor audio/video quality. So, it’s very important to evaluate the bandwidth you require in order to maintain HD quality voice/video calling. Do make sure, you have the real-time statistical data to evaluate the bandwidth. 24/7 Technical Assistance & On-site Support: With high volume calls on the role, your business may feel the heat of unexpected situations at inappropriate hours. In that case, you will need the help of technically sound professionals that can answer your queries and help you restore the normal communication with all systems & software functioning well. Acquire References and Authenticate: You should ask your service providers for genuine references to authenticate their genuineness. It’s better to see the reviews and read the previous or current client testimonials to make sure you are dealing with the right organization.  If you believe in data, the rate at which the technology is growing will cross USD 140 billion in the next 3 years. Why? With data rates becoming cheaper, a huge drop in calling prices, and a futuristic networking infrastructure, you can expect a great jump in the VoIP market share, maybe more than the data projected above. If you take the present scenario into consideration, VoIP phone systems are clearly ahead in the market from their contemporaries. You can expect more surprises from VoIP technology. Why should organizations look beyond traditional phones?  With businesses of all sizes have already felt the heat of CoronaVirus and recession, they indeed need a communication push to restore the customer faith in their business and promise a better experience. And, Indian VoIP wholesale providers are the favorite among modern-day businesses all around the globe for fulfilling most of the basic and advanced communication needs.  Inexpensive Communication: One of the biggest reasons why businesses should look beyond the traditional phone systems is, the cost-saving features of VoIP phones. As the calls are made over the Internet, they are generally cheaper as compared to their traditional counterparts.  Streamlined Client Interaction: With cloud telephony, the chances of missing out on calls are zero, even if the agents are not present on the desk and during operational hours. It’s your support team or individuals that decide to answer the calls, how, and from where. With call routing and forwarding features, you can transfer the call to the next person into the devices of his/her choice. And, with the IVR system, you can reduce the load on your team by answering common queries. Virtual Numbers: With Virtual numbers, you are no more limited to certain boundaries; you can now go global and create history. You can ask your VoIP service provider to assign you a virtual number in any country, city, or location so that you can connect to the global audience as one of their own. You can operate your business and serve the local customers’ of any country be it the US, UK, Europe to name a few with a local number and area code of choice, while staying in India. Isn’t that great? With enterprises large to mid-size and small and startups from all around the globe are switching to VoIP services, sitting out of the race can cost you a large chunk of business that you could have got. With a number of providers in India, battling it out there in terms of pricing and innovation, you have to be really careful while choosing the best one for your business. VoIPTech Solution is a leading name in the industry known for its wholesale VoIP services at the best rates in the market. Its simple and secure Automated Carrier Platform empowers wholesale VoIP providers and carriers from all walks of life to make purchases, sell and do trading on a plethora of advanced VoIP termination services and routes you can name. It can ensure to double the customer satisfaction rate, by making your investment secure and save big on operational cost. And, the best part is, you are equipped with the right set of features and its quick setup saves your valuable time, which was not the case with others. You can transform your current organizational structure into world-class, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment.  Are you an enterprise, mid-size business, or startup of any size, looking for reliable VoIP wholesale Providers that can provide you with advanced VoIP termination services and routes? You couldn’t have a better choice than VoIPTech Solutions. With us, you get international phone numbers from over 165 countries. Our paid VoIP MInutes plan starts at $10 per month and goes up to $20 per month. Our featured VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! To get more information about our VoIP plans, you can contact us anytime at +91-6746828203. Read the full article

[voiptechsolutions]

How To Choose The Best IP Telephony Provider? Top Things To Consider!

In this highly competitive marketing landscape, it is very important for businesses to choose the right IP Telephony Provider in order to make their presence feel in the market. Today there are so many IP telephony providers in the market who offer IP telephony to businesses of all sizes. In a well-connected and hyper-focused business condition, businesses need to speak with customers consistently to guarantee relentless development and remain in front of their rivals. Why need a reliable IP Telephony Provider? IP Telephony gives business communication solutions for a wide range of businesses with a simple to-utilize, pay-as-you-develop model. It fills in as an across-the-board stage that meets all the communicational needs of organizations through voice, calling, auto orderly, Interactive Voice Response (IVR), and a lot more highlights that assist firms comprehend their client’s betters, resolve their inquiries quicker and improve specialist execution. Through this mechanical headway in communication, organizations can build their essence in the market and pull in potential customers. Purchasers can contact the firm in only a tick, picking the most helpful methods for them to interface with organizations, given through IP Telephony. This enables recoveries to time and assets for both the clients just as the business and makes long haul connections between the two. How do IP telephony providers help businesses to benefit instantly? Would like to know? Keep scrolling down. IP telephony provider: A cloud telephony provider is a service provider that offers cloud telephony services to businesses. IP Telephony providers make, keep up and deal with every one of their services from the cloud and their clients require no extra sort of equipment. Organizations can utilize their services from anyplace on the planet, through any gadget be it their business telephone lines, tablets, or PCs, whenever. VoIPTech Solutions is a leading IP telephony provider that offers cloud telephony service to every type of business especially to small businesses who want to run a call center. It helps the business to get benefits from cloud telephony services. VoIPTech Solutions IP telephony service helps your business be more productive. Why VoIPTech Solutions is the best IP telephony Provider in India? Maintaining records: VoIPTech Solutions IP telephony service helps call centers to maintain their records automatically. The caller’s name, number, phone number, and location all are saved automatically in a database. Thus it saves the agents time and effort. It provides the customer’s history before connecting with them again. 24/7 available: VoIPTech Solutions IP telephony service allows the call center agents to be available to the clients 24/7/365. It allows the customer to connect with the company at any time of their need with assistance. Easy analytics: VoIPTech Solutions IP telephony integrates with any CRM. It helps businesses to plan their ideas strategically after the analysis. VoIPTech Solutions cloud telephony service comes with a dashboard so that the company can customize calls by using it, record leads. Enhance customer experience: Being a leading IP telephony provider in the world, VoIPTech Solutions offers services like a toll-free number, missed call solution, and IVR System to save customer’s time, money and efforts while connecting with a business Language and area are never again hindrances in communication with the agents of these administrations. Communication with customers is now becoming simple, financially savvy, and brisk. Subsequently, it upgrades customer experience and their needs. The Bottom Line: Now you must have understood what VoIPTech Solutions IP telephony services are and how it benefits businesses of all sizes. The above benefits make VoIPTech Solutions the best IP telephony provider.  If you want the best IP telephony services for your business, we can give you the best cloud-based services at the most reasonable price in the market. We are a leading cloud-based call center software provider in India. Our virtual IVR system can help you, monitor, track and record the calls from your consumers. Under a budget-friendly pricing structure, we provide you the most advanced virtual receptionist software. If your contact center solution needs multiple numbers of voice channels, it may be worth searching for the best VoIP Service Provider that can integrate the most advanced CRM for Call Centers. With the rate of progress, the present organizations confront, joining with the need to control costs and convey dependable customer services with advanced CRM could be the most effortless choice you'll make. Are you a high-volume call center, looking for VoIP Providers that can integrate the most advanced telecalling technologies in contact centers? You couldn’t have a better choice than VoIPTech Solutions. We offer you robust and fully functional technologies that work on any device. With us, you get international phone numbers in over 165 countries. Our paid plan starts at $10 per month and goes up to $20 per month. Our VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! For more info, call: +91-7008220621. Read the full article