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5 Ways Digital Transformation Services Drive Business Growth

Let’s explore five key ways in which digital transformation services can drive significant business growth:

1. Enhanced Customer Experience

Personalized Interactions: Digital transformation enables businesses to collect and analyze customer data to deliver highly personalized experiences. By understanding individual preferences and behaviors, companies can tailor their products, services, and marketing messages to resonate with each customer.

Seamless Omnichannel Experiences: A seamless omnichannel experience is crucial for modern consumers. Digital transformation services help businesses integrate their online and offline channels to provide a consistent and convenient customer journey, regardless of the device or platform.

AI-Powered Customer Support: Artificial intelligence (AI) and Machine learning (ML) can revolutionize customer support. Chatbots and virtual assistants can provide instant support, answer queries, and resolve issues efficiently, improving customer satisfaction and reducing response times.

2. Operational Efficiency and Cost Reduction

Automation of Routine Tasks: By automating repetitive tasks, businesses can significantly improve operational efficiency and reduce labor costs. Robotic Process Automation (RPA) and AI-powered tools can handle tasks like data entry, report generation, and invoice processing, freeing up employees to focus on strategic initiatives.

Data-Driven Decision Making: Digital transformation enables businesses to collect and analyze vast amounts of data to gain valuable insights. Data-driven decision-making empowers organizations to make informed choices that drive growth and profitability.

Supply Chain Optimization: Digital technologies can optimize supply chain operations by improving visibility, reducing lead times, and minimizing inventory costs. IoT-enabled devices can track the movement of goods in real-time, while AI algorithms can predict demand and optimize logistics.

3. Innovation and Product Development

Agile Development Methodologies: Digital transformation encourages the adoption of agile development methodologies, which enable rapid prototyping, iterative development, and faster time-to-market.

Leveraging Emerging Technologies: By embracing emerging technologies like AI, ML, IoT, and blockchain, businesses can develop innovative products and services that disrupt the market.

Data-Driven Product Development: Data analytics can help identify market trends, customer preferences, and potential product opportunities. This data-driven approach enables businesses to develop products that meet customer needs and drive revenue growth.

4. Cybersecurity and Risk Management

Advanced Cybersecurity Solutions: In today’s threat-filled digital world, robust cybersecurity is essential. Digital transformation services help businesses implement advanced security measures, such as firewalls, intrusion detection systems, and encryption, to protect sensitive data.

Continuous Monitoring and Threat Detection: Real-time monitoring and threat detection tools can identify and mitigate potential security risks before they can cause significant damage.

Incident Response and Recovery Plans: Well-defined incident response and recovery plans can minimize the impact of cyberattacks and ensure business continuity.

5. Scalability and Agility

Cloud-Based Solutions: Cloud computing offers scalable and flexible solutions that can adapt to changing business needs. By leveraging cloud technologies, businesses can quickly scale their operations to meet increasing demand.

Microservices Architecture: Microservices architecture enables businesses to develop and deploy applications in smaller, independent modules. This approach promotes agility and faster time-to-market.

DevOps Practices: DevOps practices streamline the software development and deployment process, allowing businesses to respond quickly to market changes and customer demands.

Choose Charter Global for Your Digital Transformation Journey

Charter Global is a leading provider of Digital Transformation Services, helping businesses leverage their full potential. Our team of experts can guide you through every step of your digital transformation journey, from strategy development to implementation and ongoing support.

Key Digital Transformation Services Offered by Charter Global:

Cloud Consulting and Migration: Seamlessly migrate your IT infrastructure to the cloud to improve scalability and cost-efficiency.

Cybersecurity Solutions: Protect your business from cyber threats with advanced security solutions and expert guidance.

Data Analytics and Business Intelligence: Leverage data-driven insights to make informed decisions and drive growth.

AI and Machine Learning: Implement AI and ML solutions to automate processes, improve customer experiences, and gain a competitive edge.

IoT Solutions: Connect your devices and systems to discover new opportunities and optimize operations.

Digital Workplace Solutions: Empower your workforce with modern collaboration tools and digital workplace solutions.

Partner with Charter Global to accelerate your digital transformation and achieve sustainable business growth. Contact us today to learn more.

Book a Consultation.

Or email us at info@charterglobal.com or call +1 770–326–9933.

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Leveraging Pega Case Management for Exceptional Customer Service Operations

In today’s fast-paced business landscape, delivering superior customer service is more critical than ever. With customer expectations soaring, companies need innovative solutions to enhance service efficiency and satisfaction. That’s where Charter Global steps in, leveraging the robust capabilities of Pega’s Case Management system to revolutionize customer service operations. By partnering with Charter Global, businesses can streamline their workflows, automate repetitive tasks, and ensure a seamless customer experience.

What is Case Management and Why Does It Matter?

Case management in customer service refers to the end-to-end management of customer issues or requests, encompassing every interaction throughout the lifecycle of a case. Unlike traditional ticketing systems that focus on isolated tasks, Pega’s Case Management offers a dynamic and holistic approach. This ensures that each customer interaction is seamlessly integrated, enabling faster resolution and higher satisfaction.

How Pega’s Case Management Drives Customer Service Success

1. 360-Degree Customer View

Pega’s Case Management consolidates all customer interactions into a unified platform. Service agents gain a complete view of customer history, preferences, and past interactions. This comprehensive perspective enables agents to personalize responses and resolve issues more effectively, boosting customer satisfaction.

2. Automation for Faster Resolution

Repetitive tasks such as data entry, routing requests, and follow-ups can consume valuable time. Pega automates these processes, ensuring quicker response times and allowing agents to focus on addressing complex customer concerns.

3. Cross-Department Collaboration

Effective customer service often involves multiple teams, such as billing, technical support, and product management. Pega’s Case Management facilitates seamless collaboration by providing all teams with real-time access to case data, promoting faster and more cohesive problem-solving.

4. Improved Service Level Agreements (SLAs)

Maintaining SLAs is crucial to meeting customer expectations. Pega’s automated reminders and escalation paths ensure that deadlines are met consistently. By monitoring unresolved issues, the platform helps businesses adhere to service agreements and enhance reliability.

5. Actionable Insights and Reporting

With Pega’s built-in analytics, organizations can track performance metrics such as resolution time, customer satisfaction, and agent productivity. These insights enable managers to identify trends, optimize workflows, and continuously improve service quality.

The Charter Global Advantage

At Charter Global, we combine deep industry expertise with cutting-edge technology to help businesses unlock the full potential of Pega’s Case Management. Our tailored approach ensures that your organization can:

· Implement customer service automation seamlessly.

· Enhance case resolution efficiency.

· Drive higher customer satisfaction through streamlined processes.

· Foster collaboration across departments for holistic problem-solving.

Charter Global’s team of experts works closely with you to customize Pega solutions to fit your unique needs. By choosing Charter Global, you gain a partner committed to delivering measurable improvements in your customer service operations.

Transform Customer Service with Charter Global and Pega

Incorporating Pega’s Case Management into your operations can transform your customer service approach, ensuring fast, efficient, and personalized solutions. Charter Global is here to guide you every step of the way, helping you implement and optimize this powerful platform.

Ready to elevate your customer service? Book your consultation with Charter Global today. Reach out to us at info@charterglobal.com or call us at +1 770–326–9933.

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What are the 5 phases in the Software Development Life Cycle (SDLC)? - Charter Global

With all the complex processes involved in software development, it’s easy to forget the fundamental process for a successful software development life cycle (SDLC). The SDLC process includes planning, designing, developing, testing and deploying with ongoing maintenance to create and manage an applications efficiently. When faced with the task of producing high-quality software that meets a client’s expectations, requirements, time-frame, and cost estimations; understanding the SDLC is crucial.

SDLC models, or methodologies, are used to create complex applications of varying sizes and scales, such as Agile, Waterfall and Spiral. Each model follows a particular life cycle in order to ensure success in the process of software development.

SDLC Phases:

Planning

Designing

Developing

Testing

Maintenance

1. Planning and analysis

This phase is the most fundamental in the SDLC process. Business requirements are compiled and analyzed by a business analyst, domain expert, and project manager. The business analyst interacts with stakeholders to develop the business requirements document. They also write use cases and share this information with the project team. The aim of the requirements analysis is for quality assurance, technical feasibility, and to identify potential risks to address in order for the software to succeed.

2. Designing the product architecture

During the design phase, lead developers and technical architects create the initial high-level design plan for the software and system. This includes delivery of requirements used to create the Design Document Specification (DDS). This document details database tables to be added, new transactions to be defined, security processes, as well as hardware and system requirements.

3. Developing and coding

In this phase the database admin creates and imports the necessary data into the database. Programming languages are defined by requirements. Developers create the interface as per the coding guidelines and conduct unit testing. This is an important phase for developers. They need to be open minded and flexible if any changes are introduced by the business analyst.

4. Testing

Testers test the software against the requirements to make sure that the software is solving the needs addressed and outlined during the planning phase. All tests are conducted as functional testing, including unit testing, integration testing, system testing, acceptance testing, and non-functional testing.

5. Maintenance

In a post-production, live custom software application development company, the system is in maintenance mode. No matter the number of users, the sophistication of the software and rigorous QA testing, issues will occur. That’s the nature of software with managing data, integration, and security, and real world usage. Access to knowledgeable, reliable support resources is essential, as is routine maintenance and staying up to date on upgrades.

Read More: https://www.charterglobal.com/enterprise-solutions/

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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Requirements Gathering Best Practices for Software Development | Charter Global

The initial phase of the Software Development Life Cycle (SDLC) life cycle is called “Requirement Analysis,” also referred to as “Requirement Gathering.” This is perhaps the most vital phase within the SDLC, because it lays the foundation for how the rest of the software project will take place. Who will give these requirements and how, you ask? There are several approaches. It should be noted that this phase is also the most common for making mistakes within the project. By using the following techniques and methodologies, you can avoid getting de-railed by these mistakes.

Here are the various requirement analyzing techniques that can be used as per the Software Development process:

Business Process Modeling Notation (BPMN)

UML Use Cases

Flow Chart

Data Flow Diagrams

Role Activity Diagrams

Work Flow Technique

GAP Analysis

Business Process Modeling Notation

This technique is similar to creating process flowcharts, although BPMN has it’s own symbols and elements. Business process modeling and notation is used to create graphs for the business process. These graphs simplify understanding the business process and end to end business flow. BPMN is widely popular as a process improvement methodology.

UML (Unified Model Language)

UML consists of an integrated set of diagrams that are created to specify, visualize, construct and document the artefacts of a software system. UML is a useful technique while creating object-oriented software and working with the software development process.  In UML, graphical notations are used to represent the design of a software project.  UML also help in validating the architectural design of the software.

Flow Chart

A flowchart depicts the sequential flow and control logic of a set of activities that are related. Flowcharts are in different formats such as linear, cross-functional, and top-down.  The flowchart can represent system interactions, data flows, etc. Flow charts are easy to understand and can be used by both the technical and non-technical team members. Flowchart technique helps in showcasing the critical attributes of a process.

Data Flow Diagrams

This technique is used to visually represent systems and processes that are complex and difficult to describe in text. Data flow diagrams represent the flow of information through a process or a system. It also includes the data inputs and outputs, data stores, and the various sub process through which the data moves. DFD describes various entities and their relationships with the help of standardized notations and symbols.  By visualizing all the elements of the system it is easier to identify any shortcomings. These shortcomings are then eliminated in a bid to create a robust solution.

Role Activity Diagrams

Role-activity diagram (RAD) is a role-oriented process model that represents role-activity diagrams. Role activity diagrams are a high-level view that captures the dynamics and role structure of an organization. Roles are used to grouping together activities into units of responsibilities. Activities are the basic parts of a role. An activity may be either carried out in isolation or it may require coordination with other activities within the role.

GAP Analysis

Gap analysis is a technique which helps to analyses the gaps in performance of a software application to determine whether the business requirements are met or not. It also involves the steps that are to be taken to ensure that all the business requirements are met successfully. Gap denotes the difference between the present state and the target state. Gap analysis is also known as need analysis, need assessment or need-gap analysis.

For More Information, Please visit our website:

https://www.charterglobal.com/best-practices-for-requirements-analysis-gathering/

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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Reap These 3 Benefits with Open Source Software |Charter Global

When it comes to enterprise software solutions, businesses may end up shelling out hundreds of thousands of dollars in licensing fees alone. Popular platforms, like big-brand customer relationship management (CRM) tools, are not only pricey, but lack the freedom otherwise found in open source software and hardware options available in creative commons.

Open Source Software Development Solutions can transform your infrastructure, reducing costs and streamlining upgrades, making it a reliable, agile setup for your organization.

While the cost effective advantages of open source solutions are huge, the benefits extend far beyond the savings. Other open source perks, for example, include Agile improvements via upgrades and development.

Readily available hardware plans, and community software vetting, are also a few major key takeaways when considering the proactive impact open source software could deliver. In enterprise use cases, open source infrastructure has a wealth of features that closed-source options can just not compete with.

Flexibility

Perhaps one of the most notable characteristics of open source software development is it’s flexible nature. Like clay, open source infrastructure can be molded – shaped and reshaped, over time, to adjust to varying business needs. This is especially useful when considering changing priorities and business objectives, and the technology corresponding to these priorities.

Developers can make huge changes to their operating systems, without the need for third party interference, because the source code is readily available for both software and hardware.

When solving a problem, open source options allow for numerous paths to reach a solution. What’s more, you can collaborate with the open source community every step of the way. By reviewing code and adding various features without having to rely on a third-party, developers are able to rework the software to adapt to your department’s needs,

The adaptable, agile nature of open source software simply doesn’t exist elsewhere – and if it does, you’re likely paying the price with costly proprietary software.

Speed-to-Market

Ultimately, we have an overwhelming dependence on technological deployment cycles for patches, upgrades, and new features. With closed source, proprietary software, you are at the mercy of another company’s development, vetting and release cycle.

By switching in your cap for a red hat, you’ll find a lot less time is spent on the preamble associated with each and every roll-out of a new patch or upgrade.

With open source software, however, you own your timeline, meaning you can have and implement those patches and upgrades much faster.

Think about it this way: There is no board of directors or corporate lawyers to hold you back from immediately releasing an upgrade, patch or feature once its development is complete.

Cost-Effectiveness

Software expenses can eat through your budget very quickly, rapidly depleting your resources in accordance with the terms of the contractual agreement issued by the proprietor, or a “vendor lock.”

While switching to a more open infrastructure may not be absolutely free, you can expect to significantly reduce operating costs when following through with your open source project.

Open source infrastructure initiatives make all of their documentation available online. As such, your department can download specs, setup instructions, and tutorials directly, without the need for a service contract to keep systems running in an on-site data center post-installation.

Peer-to-peer support is overwhelmingly prominent in various forums and online communities, again easily accessible by users looking for specific information and answers to their queries.

Read More:

https://www.charterglobal.com/reap-these-3-benefits-by-switching-to-open-source-software/

For More Information, Please visit our website:

https://www.charterglobal.com/technology-solutions/open-source-solutions/

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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How to Use Universal Resource Scheduling With Dynamics Field Service | Charter Global

Universal Resource Scheduling (URS) is a Dynamics 365 for Customer Engagement solution. In essence, it enables organizations from many different industries with different scenarios to assign resources to jobs and tasks.

URS can be used to assign the best resources to tasks and projects based on:

Availability of resources

Required skills

Promised time-frames

Business units

Geographical territory, etc

Universal Resource Scheduling (URS) are very useful to field service organizations that often use it to schedule mobile resources to location-specific jobs and tasks (or work orders) as their resources travel to various locations. Next, URS schedules the resources with closest proximity to work orders, as work orders are generally performed onsite. So, this eventually reduces travel time and costs.

URS schedulers are very effective for finding and assigning the most relevant resources for a job or requirement. From simple maintenance, repair work, installations to anything else, URS finds the best people for the job with ease and speed.

Creating Work Orders

One of the most important components of field service are the work orders. This helps define the kind of work that needs to be performed. With URS, it is possible to find the best hands to perform tasks at a given time.

Below are the major components of Field Service and URS:\

Bookable resources (URS)

Resource requirements (URS)

Work orders (Field Service)

Resource bookings (URS)

Schedule tools – schedule board, schedule assistant (URS)

Resource Scheduling Optimization (installed separately) (URS)

For More Information, Please visit our website:

https://www.charterglobal.com/universal-resource-scheduling-urs/

URS Uses

There are several ways to use URS for scheduling. One is by using work orders and requirements, and then clicking on the book button on the top ribbon. This kick starts the URS assistant, which shows the available resources for the work. The resources listed are based on their characteristics for the specific work and their availability.

Other ways to book a work order is through the schedule board which gives a drag and drop option. Now, here you can even reschedule or reassign a work order if needed.

In addition, the resource scheduling optimization is a fully automated way to book appropriate resources. It runs on predefined criteria and can be activated with the run now button on the ribbon (but it needs to be installed and configured first to be used).

Charter Global

In conclusion, good resource management involves an understanding of how much effort a task requires and assigning the right person for the job. So, the Charter Global team also offers a resource management solution that empowers global project teams to make the best out of project scheduling optimization, workload balance, and a general increase in productivity.

Reference –

https://charterglobal.com/enterprise-solutions/microsoft-solutions/

https://charterglobal.com/enterprise-solutions/microsoft-dynamics-365/

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/universal-resource-scheduling-for-field-service#scheduling-work-orders-with-urs

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/schedule-work-order

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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4 Tips to make Mobile Recruiting an Essential Part of Your Hiring Strategy | Charter Global

Using mobile technology, an HR unit can engage mobile recruiting to attract, engage as well as convert candidates. Typical examples of mobile recruiting methods include mobile recruiting apps, mobile career sites, social recruiting, and recruiting by text.

Global IT Staffing Solutions offers an evolving opportunity for employers to connect with candidates in a more efficient manner. A research study showed that more than 89 percent of job candidates confirmed that their mobile devices are going to be an essential tool as well as resource for job search.

No doubts, the use of traditional methods such as phone calls and emails have helped in time past in employment processes. However, the rise in mobile usage among people searching for job has made mobile recruiting a more viable tool for recruitment in 2019 and beyond.

What Research Results are Saying about Mobile Recruiting?

Tip #1: Don’t Ignore Mobile or You will be Ignoring the Best Candidates

If you ignore mobile in your recruitment process, you may end up ignoring the top candidates for those positions you wish to fill. So, why is it quite important to feature your IT requirements analysis on handy devices such as smartphones and tablets? The answer is simple…

“By not integrating mobile strategy in recruitment, companies are giving up skillful and qualified candidates. This is because a good number of highly-talented people are changing the way they search for job, both the entry-level candidates and the senior executives”, says a recruitment expert. And, it’s a pity that a lot of companies are hesitating to swing into mobile recruiting.

Tip #2: Imbibe a Strategic Mobile Hiring Strategy

Wondering where to start when it comes to mobile hiring strategy? For now, don’t focus much on smartphone apps. The first step is to focus on making your company’s career website mobile-friendly. Be the judge of whether or not your career site would enable mobile users to apply for your positions by browsing the site on a mobile device – iPhone, Android phone or tablets. This will help you determine how best to repackage your site to suit the present day job seekers.

Tip #3: Take a Cue from Your Rivals

Another great way to do mobile recruiting is to take a cue on how your competitors are doing it. There’s no need reinventing the wheel — be smart and do less work by taking a cue from your rivals who are already taking advantage of mobile for recruiting. Take a long and insightful look at a well-structured mobile career site.

For More Information, Please visit our website:

https://charterglobal.com/people-solutions/

Tip #4: Find out and Implement Mobile Users’ Needs

You should also research on the needs of mobile users. The message is simple; learn about your target audience. Locate a group of persons/candidates critical to your recruiting. Subsequently, you should sit back and find out their needs in terms of what your company has to offer better than the other rival company.

Finally, get to the essentials of mobile recruiting by developing robust mobile devices’ landing pages.

For More Information, Please visit our website:

https://www.charterglobal.com/mobile-recruiting/

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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Improve customer experience, business processes, and enhance technical skills with QA Automation Testing

2020 will be remembered as an important year for software testing services – with a record 97% of Agile adoption according to Forrester. Upon entering 2021, it’s time to identify several new software testing trends in hopes of achieving new, strategic heights.

As advancements in testing approaches and techniques continue to surge, QA Automation Testing Services teams strive to improve their skill sets. This is crucial in maintaining synchronicity with rapid technological advances that effectively make of break software delivery strategy.

What trends have shown promise in 2020?

Creating a unique, refined, and savory customer experience has taken center stage in 2020 software delivery trends. Growing organizations rely on high-quality software to systematically produce succinct deliverable.

Moving forward, development teams must consider the following trends to maintain a competitive advantage in a fiercely expanding market.

AI Finds its Footing in Business and QA

The rise of automation and Artificial intelligence was predicted in last year’s trends. Nevertheless, it has been included this year as companies will analyze how artificial intelligence applies to their business. According to The World Quality report, 55% of respondents said that this was their main problem with setting up AI projects.

With regards to QA, more companies are expected to adopt machine learning techniques in areas such as predictive analytics (predicting future outcomes of the testing process based on historical data), defect analytics (highlighting at-risk areas of an application) and test suite optimization (identifying redundant test cases).

The use of AI in testing might require newer skills which will eventually lead to organizations creating new roles for AI QA strategists, data scientists, as well as AI test experts in QA and testing teams.

Instant Apps Take the Spotlight

Instant apps are native mobile apps that are smaller in size. Thus, more convenient for the user who is no longer required to download a standalone app.

The demand for better user experiences and shorter load times are constantly increasing.

Google’s introduction of Android App Bundles allows developers to modularize their apps and deliver features on demand; this will make more organizations adopt the Instant Apps approach.

QA Decentralization

The QA and testing department has been fragmented as a result of the transition to agile and DevOps. QA is now embedded into cross-functional teams. So, quality is dependent on the team members’ skills and their responsibility to integrate testing into their product life-cycle.

Continuous Improvement

The trends mentioned above have contributed to the rise in the adoption of Agile & DevOps over the past few years. Testing is an early part of the development process. More companies will adopt more agile/DevOps models to help them release faster and receive quick feedback. Other companies will take it a step further by adopting approaches such as continuous testing and continuous monitoring.

An attitude of “continuous improvement” will enhance the overall performance and quality of products by teams.

Quality Engineering over Quality Assurance

QA professionals will enhance their technical skills and include some automation-related work organized by quality engineers. The role of Quality Assurance will deviate to implementing the latest technologies to boost the speed of quality checks. This is a trend that will come into play in the coming years.

Big Data Testing

With big data testing, testers have to verify that terabytes of data are successfully processed. Additionally, the aggressive increase in quantity is making it more tasking for companies. More likely, QA will have to deal with validating the quality, accuracy, and consistency of huge datasets.

These trends above demonstrate the crucial transformation both companies and QA Automation Testing Services is undergoing. The expectations of consumers will continue to shoot up. Organizations must adapt and deliver if they must remain in the front line and grow beyond 2020.

If you are interested in learning more about Benefits of QA Automated Testing Services, check out other blogs here.

Get in touch with our team to discuss IT staffing and software development solutions that can supersede your existing solutions on mobile and web applications.

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4 Mobile Applications Features Your Customers Want | CharterGlobal

Over the past 6 years, mobile applications ownership has grown by over 42%. What’s more, 77% of Americans own a smartphone in 2018, up 42% from six years ago. It’s safe to say, the smartphone is one of the fastest adopted technologies in history.  

As such, the need for mobile application development of all kinds has caused quite an uproar in the realm of software development.  Businesses have expressed interest in developing apps, platforms, and websites optimized for mobile users.

4 Essential Features for a Full-Service Mobile App Development:

1. Security

Identity theft and financial hacks are more commonplace than we’d like to admit. Preventative measures make certain that a mobile app is secure and protected against cyber security threats. This is even more true of apps that require credit card information for e-commerce functionality.

The popular adage, “Safety First” should always first and foremost priority to consider when private data is at stake. Ensuring your clients’ protection is paramount, as is the transparency on private data collection and storage within the app – including how that data may be used.

A clear definition of policies and practices should be made readily available, prior to the user providing any personal information. This way, users can feel at ease and trust that their data will not be sold, extorted, or transferred against their will.

2. Ease of Navigation

The number one reason most apps are deleted is because of poor design. Overall usability and user-friendly components are fundamental, key functions of a great app.

A mobile device does not have a keyboard nor a mouse, so typing should be minimized when designing an app. Users also favor having to scroll instead of “clicking.” Scrolling feels natural, and shows more content quickly, because there is no need to wait for pages to load.

3. Social Media Integration

In 2017, it was reported that there are over 3 billion active social media users globally.  That being said, social media has an extensive influence in our lives, including the way we do business.

More than being a platform to share photos and status updates, social media has transformed into an essential tool for businesses to reach their customers.

Integrating social media in mobile app development company offers expanded brand awareness. Users can share posts about the business, thus reaching more people. Social media integration brings increased visibility and recognition to potential customers or users of the applications.

4. User Feedback

Having the ability to provide feedback gives users the satisfaction that they are being heard.

This also lessens the need for the them to call or email the support team. It will help the business by having an understanding to what the users want, the things that need to be changed, or the things the users want to see in the app.

It is imperative that businesses constantly improve their mobile applications to provide value to their clients.

Let Charter Global help you by providing your enterprise a full service mobile applications development. Contact us today.

For More Information, Please visit our website:

https://www.charterglobal.com/technology-solutions/mobile-app-development/