#Callcenter

[kahitmagandanasasaktanrin]

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[riz-sol]

[beforethepoison]

Here are some truth about call centers:

The person who is calling you doesn't give a fuck if you didn't pay your bills. They are there just because they need the freaking money to buy food.

The person who asks about your payment they have to answer or pick calls from 150-200 person's a day. They have lunch breaks from 10 minutes in which they lose 2 minutes only to pick their bags from their lockets. So basically is 8 minutes. When they have lunch break from 20 minutes, they also lose 2 minutes just to pick their food from the bag or fridge and heat them.

We listen to people being mean to you not only in the telephone line but outside from it. We were badly prepared from the job. The "superiors" they give a lesson from pdf but they don't explain deeply about the situations. When you ask your supervisor, a question GUESS WHAT: they don't even know the answer too. Because it's beyond their power. But they don't EVER tell you the words: " I don't know. Let's find out together". They just put a brave face and talk bs.

Some of us have to go take the bus to go home at night. But there is just ONE bus passing by your way to home or hometown (some of us live in another city). Example: The bus that I took it fits 44 people sitting down on their seats. Yesterday I took a bus with 77 people on it.

The city major has done shit to offer us a second bus.

So when you are being "funny" or "witty" over the phone, you are being rude to people who hadn't be given any sorta of POWER to solve your problems (as much as us we wanted because some of us wants to do a great job)

Think twice before being an asshole

You might ended up being on their chairs and feeling their pain

[theheartbeat]

Navigating 'The Heartbeat': A User-Friendly Guide to Call Analytics

Introduction:

In today's digital world, understanding how customers act and looking at call data is super important for businesses. Call analytics helps businesses get useful information, making them grow and make customers happier. But with so many tools out there, choosing the right one can be tough.

Discovering 'The Heartbeat':

I heard about 'The Heartbeat' from a friend in the industry. People were talking about its smart insights and how well it fits with other tools. Interested, I decided to check it out to see if it was what I needed.

Features and Abilities:

'The Heartbeat' has some cool features. It can understand speech really well, predict things, and even listen in on live calls. What makes it special is how deeply it looks into conversations. Unlike other tools that just scratch the surface, 'The Heartbeat' really gets what people are talking about, thanks to its Call Quality Score.

One cool thing is how efficient it is. It doesn't just help with customer stuff but also makes products better and saves money. And it keeps things safe by hiding private data.

Trying It Out:

Using 'The Heartbeat' was easy. The way it works is easy to understand, and it links up with cloud storage like Google Drive and OneDrive, so you don't have to spend time putting in data by hand. I remember a time when I wanted to figure out what customers were saying. 'The Heartbeat' quickly sorted it out and gave me ideas to fix things.

Benefits Seen:

After using 'The Heartbeat,' our call center got much better. The smart insights it gives us have made us smarter in business, and our workers are doing a better job. Knowing how customers feel right away helps us fix things fast and keeps customers happy.

Comparing to Others:

I've tried a few tools before, but 'The Heartbeat' is way better. It goes really deep into conversations, unlike other tools that only look at a small part. It's easy to use, and that's a big plus.

Challenges and Suggestions:

No tool is perfect. I had a few issues getting everything to work, but the support team fixed it fast. One thing I'd like to see in the future is a chatbot to help with problems right away.

Conclusion:

In the world of call analytics, 'The Heartbeat' stands out. It's smart and easy to use, making it a must for businesses. I would tell others to use it, and I'm excited to see what new things they come up with.

You can also register and start a free trial: The HeartBeat

[radanriel15]

one last ride.

Siguro sapat na yung nakakamatay at zombie na oras.

Tulog kayo at kami ay gising sa oras ng alas dos ng madaling araw.

Tinitingnan sila para obserbahan kung paano nila ubusin ang yosi at kwento sa loob ng kinse minuto.

Iba iba. Kanya kanya. Magkaka iba ng edad, kasarian, edukasyon, social life, lugar, paniniwala, trip, relihiyon, kandidato, problema at gustong gawin sa buhay.

Hindi biro ang trabahong ito.

Makati City, Philippines | 2023

[ghofrana]

Why does your business need contact center outsourcing?

As businesses expand, their demands for customer service also increase. Handling customer inquiries, complaints, and support requests can be time-consuming and overwhelming, taking valuable time and resources away from core business operations. This is where contact center outsourcing comes in, providing businesses with a cost-effective solution to their customer service needs. In this blog article, we will discuss why your business needs contact center outsourcing.

Cost savings

Outsourcing your contact center operations can save your business money. Setting up and maintaining an in-house contact center can be expensive, with costs such as salaries, benefits, infrastructure, and technology. Outsourcing allows businesses to pay only for the services they need, reducing overhead costs and improving profit margins.

Scalability

Contact center outsourcing provides businesses with the ability to scale up or down quickly based on their customer service needs. During peak seasons, such as holidays or sales events, businesses can increase their outsourcing services to handle the influx of customer inquiries. Conversely, during slow periods, businesses can reduce their outsourcing services, saving money on unnecessary expenses.

Access to specialized expertise

Outsourcing contact center services provide businesses with access to specialized expertise. Contact center outsourcing companies employ customer service professionals who are trained in handling various types of customer inquiries, complaints, and support requests. They also have the technology and infrastructure necessary to handle high volumes of calls and emails, ensuring that customers receive prompt and efficient service.

Improved customer experience

Providing exceptional customer service is critical to the success of any business. Contact center outsourcing companies prioritize providing exceptional customer service, often employing customer satisfaction metrics to ensure that their services meet or exceed customer expectations. By outsourcing contact center operations, businesses can ensure that their customers receive the best possible support, leading to increased customer loyalty and satisfaction.

24/7 availability

In today's global economy, businesses operate around the clock, and customers expect support to be available 24/7. Contact center outsourcing companies offer round-the-clock support, ensuring that customers can reach out for help at any time, even outside of regular business hours. This provides businesses with a competitive advantage, as customers are more likely to choose a company that offers 24/7 support.

Focus on core business operations

Outsourcing contact center operations allows businesses to focus on their core operations, such as product development, marketing, and sales. By outsourcing customer service, businesses can reduce the time and resources spent on handling inquiries, complaints, and support requests, allowing them to focus on what they do best.

In conclusion, contact center outsourcing can provide numerous benefits to businesses, including cost savings, scalability, access to specialized expertise, improved customer experience, 24/7 availability, and the ability to focus on core operations. By partnering with a reputable contact center outsourcing company, businesses can ensure that their customers receive exceptional support while saving time and resources to focus on their core business operations. If you need help from a call center, please contact REACH 3C.

[picsfortheday]

[callcentermaschen]

Komplette Länge auf YouTube

[ringflow]

Are you tired of outdated call centers? Upgrade to our Cloud Contact Center Solution and transform the way you handle customer calls! Follow us for more innovative solutions that can take your business to the next level. Website:- https://www.ringflow.com/ Email:- info@ringflow.com

[kahitmagandanasasaktanrin]

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[searchbugblog]

An unknown number calling you is becoming a more and more common annoyance. Phone scams aside, it can be a waste of time to answer the phone just to hear the automated voice of a robocall or to be marketed to.

[dandelionsprout42]

The likely dream job of semi-classic fae:

Customer phone support.

• A fae sitting in a callcentre at like 10:25: "We'll look into that cable signal problem you have. May I have your name please?" • Caller: "John Madden." • The fae: "Thank you. I'll add that name in my support records."

And the fae gets paid salaries for it too.

[beforethepoison]

not working today and not tomorrow

THANK FUCKING GOD

and also my boss crush (he was my crush before he became my boss) he made a schedule work to my extra hours with breaks between the weeks and I could rest and not having a LONG LONG week of extra hours.

Actually to my crush become my boss it can be sad for one side, because well...It gets complicated if I want to date him, (also not possible because he has a girlfriend) but I feel like I can trust him better than the other boss I had. That dreadful woman. I am not saying this because he is a guy, and she is a woman. I am saying this because of the sequences of bad experiences I had with this woman:

1—When my mother got sick, I went to work and left her alone in my house. When I arrived at work, my ex-boss, let's call her R., asked me, 'Hey, what's the matter? What happened?' I said, ' My mother got sick, she has Dengue, ' and my ex-boss R. said, 'T., you are not getting sick as well, are you?!! 'Don't get sick because we are running to win a voucher of 100 bucks in the supermarket!'

2- My ex work mate was working and R. my ex boss simply humiliated out of nowhere and every one saw it?

3- R. asked me once if I found her a bit rough. I told her "Yeah sometimes you are!", and she said that she has been hearing stuff about her around and she said that 'she works a lot' (lol) so is too much for her to handle so I should keep my opinions about herself to myself because she does the same to me. (??????????)

4- One day I felt very sick, and I went to the bathroom and I spend like minutes there, and came back, and then I was gonna use the private bathroom, but I could hear from the outside she was complaining about wanting to use the bathroom too. When I left the bathroom, I asked her if she wanted to use it. And R. said "no!". Later that night, I was going to ask my crush some questions and my ex boss R. said in front of everyone: "T. look at the time and the subject!". I got to embarassed that I just invented some professional question to him.

5- The very next day, she said that I was having low productivity and she told me to sign a "warning" to not exceed my lunch time. In the paper, I saw it was written "even thou she received a first alert, she is still exceeding the lunchtime. I refused to sign it, and she got two ladies to signed for me. I had a melted break down in the HR and I spill the beans. In such a fucking honest way that people didn't know what to do, because I was like: I WANTED TO FUCKING POO AND SHE GOT IRRITATED BECAUSE I WAS USING THE BATHROOM

after that, the boss of my boss had a conversation with me. He was kinda of trying to sugarcoated the situation of course, and he changed my boss. So R. is not longer my boss. My boss is now my crush.

I feel like he has a sense of like...If we are going to have to do this shitty job, lets do it to work the best way for everyone. And I'm thankful for that.

I am always remembering this because, to be quite honest, I never imagined that I would go through some sorta of situation like this. EVER. Because I'm a loser, I am trying to learn, I am trying to do the best thing I can, but I am still a loser. I dont have a great life, I have no husband (she does), I have no boyfriend, I have no money, i can't drive. Why she would get all irritated and force a environment that is hard to deal with, when the job already SUCKS ASS? So, guys, stand with the workers. Respect call center workers, we don't really wanna call you and ask you about your bills, but life didn't offer us another chance to make money.

[abroadjobsineurope1]

What Are the Types of Call Center Jobs

In today's world, call center jobs are widely available in Europe and many other countries. There are various types of call center jobs, including inbound call centers, outbound call centers, automated call centers, and more. Each of these roles has unique requirements. For more detailed information, call center job provider in Europe has shared complete details.