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nasa · 1 year ago

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LaRue Burbank, mathematician and computer, is just one of the many women who were instrumental to NASA missions.

4 Little Known Women Who Made Huge Contributions to NASA

Women have always played a significant role at NASA and its predecessor NACA, although for much of the agency’s history, they received neither the praise nor recognition that their contributions deserved. To celebrate Women’s History Month – and properly highlight some of the little-known women-led accomplishments of NASA’s early history – our archivists gathered the stories of four women whose work was critical to NASA’s success and paved the way for future generations.

LaRue Burbank: One of the Women Who Helped Land a Man on the Moon

LaRue Burbank was a trailblazing mathematician at NASA. Hired in 1954 at Langley Memorial Aeronautical Laboratory (now NASA’s Langley Research Center), she, like many other young women at NACA, the predecessor to NASA, had a bachelor's degree in mathematics. But unlike most, she also had a physics degree. For the next four years, she worked as a "human computer," conducting complex data analyses for engineers using calculators, slide rules, and other instruments. After NASA's founding, she continued this vital work for Project Mercury.

In 1962, she transferred to the newly established Manned Spacecraft Center (now NASA’s Johnson Space Center) in Houston, becoming one of the few female professionals and managers there.  Her expertise in electronics engineering led her to develop critical display systems used by flight controllers in Mission Control to monitor spacecraft during missions. Her work on the Apollo missions was vital to achieving President Kennedy's goal of landing a man on the Moon.

Eilene Galloway: How NASA became… NASA

Eilene Galloway wasn't a NASA employee, but she played a huge role in its very creation. In 1957, after the Soviet Union launched Sputnik, Senator Richard Russell Jr. called on Galloway, an expert on the Atomic Energy Act, to write a report on the U.S. response to the space race. Initially, legislators aimed to essentially re-write the Atomic Energy Act to handle the U.S. space goals. However, Galloway argued that the existing military framework wouldn't suffice – a new agency was needed to oversee both military and civilian aspects of space exploration. This included not just defense, but also meteorology, communications, and international cooperation.

Her work on the National Aeronautics and Space Act ensured NASA had the power to accomplish all these goals, without limitations from the Department of Defense or restrictions on international agreements. Galloway is even to thank for the name "National Aeronautics and Space Administration", as initially NASA was to be called “National Aeronautics and Space Agency” which was deemed to not carry enough weight and status for the wide-ranging role that NASA was to fill.

Barbara Scott: The “Star Trek Nerd” Who Led Our Understanding of the Stars

A self-described "Star Trek nerd," Barbara Scott's passion for space wasn't steered toward engineering by her guidance counselor. But that didn't stop her! Fueled by her love of math and computer science, she landed at Goddard Spaceflight Center in 1977. One of the first women working on flight software, Barbara's coding skills became instrumental on missions like the International Ultraviolet Explorer (IUE) and the Thermal Canister Experiment on the Space Shuttle's STS-3. For the final decade of her impressive career, Scott managed the flight software for the iconic Hubble Space Telescope, a testament to her dedication to space exploration.

Dr. Claire Parkinson: An Early Pioneer in Climate Science Whose Work is Still Saving Lives

Dr. Claire Parkinson's love of math blossomed into a passion for climate science. Inspired by the Moon landing, and the fight for civil rights, she pursued a graduate degree in climatology. In 1978, her talents landed her at Goddard, where she continued her research on sea ice modeling. But Parkinson's impact goes beyond theory. She began analyzing satellite data, leading to a groundbreaking discovery: a decline in Arctic sea ice coverage between 1973 and 1987. This critical finding caught the attention of Senator Al Gore, highlighting the urgency of climate change.

Parkinson's leadership extended beyond research. As Project Scientist for the Aqua satellite, she championed making its data freely available. This real-time information has benefitted countless projects, from wildfire management to weather forecasting, even aiding in monitoring the COVID-19 pandemic. Parkinson's dedication to understanding sea ice patterns and the impact of climate change continues to be a valuable resource for our planet.

Make sure to follow us on Tumblr for your regular dose of space!

#NASA #space #tech #technology #womens history month #women in STEM #math #climate science #computer science

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justinspoliticalcorner · 2 months ago

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Vittoria Elliott at Wired:

Elon Musk’s takeover of federal government infrastructure is ongoing, and at the center of things is a coterie of engineers who are barely out of—and in at least one case, purportedly still in—college. Most have connections to Musk and at least two have connections to Musk’s longtime associate Peter Thiel, a cofounder and chairman of the analytics firm and government contractor Palantir who has long expressed opposition to democracy. WIRED has identified six young men—all apparently between the ages of 19 and 24, according to public databases, their online presences, and other records—who have little to no government experience and are now playing critical roles in Musk’s so-called Department of Government Efficiency (DOGE) project, tasked by executive order with “modernizing Federal technology and software to maximize governmental efficiency and productivity.” The engineers all hold nebulous job titles within DOGE, and at least one appears to be working as a volunteer. The engineers are Akash Bobba, Edward Coristine, Luke Farritor, Gautier Cole Killian, Gavin Kliger, and Ethan Shaotran. None have responded to requests for comment from WIRED. Representatives from OPM, GSA, and DOGE did not respond to requests for comment. Already, Musk’s lackeys have taken control of the Office of Personnel Management (OPM) and General Services Administration (GSA), and have gained access to the Treasury Department’s payment system, potentially allowing him access to a vast range of sensitive information about tens of millions of citizens, businesses, and more. On Sunday, CNN reported that DOGE personnel attempted to improperly access classified information and security systems at the US Agency for International Development (USAID), and that top USAID security officials who thwarted the attempt were subsequently put on leave. The AP reported that DOGE personnel had indeed accessed classified material. “What we're seeing is unprecedented in that you have these actors who are not really public officials gaining access to the most sensitive data in government,” says Don Moynihan, a professor of public policy at the University of Michigan. “We really have very little eyes on what's going on. Congress has no ability to really intervene and monitor what's happening because these aren't really accountable public officials. So this feels like a hostile takeover of the machinery of governments by the richest man in the world.”

[...] “To the extent these individuals are exercising what would otherwise be relatively significant managerial control over two very large agencies that deal with very complex topics,” says Nick Bednar, a professor at University of Minnesota’s school of law, “it is very unlikely they have the expertise to understand either the law or the administrative needs that surround these agencies.” Sources tell WIRED that Bobba, Coristine, Farritor, and Shaotran all currently have working GSA emails and A-suite level clearance at the GSA, which means that they work out of the agency’s top floor and have access to all physical spaces and IT systems, according a source with knowledge of the GSA’s clearance protocols. The source, who spoke to WIRED on the condition of anonymity because they fear retaliation, says they worry that the new teams could bypass the regular security clearance protocols to access the agency’s sensitive compartmented information facility (SCIF), as the Trump administration has already granted temporary security clearances to unvetted people. This is in addition to Coristine and Bobba being listed as “experts” working at OPM. Bednar says that while staff can be loaned out between agencies for special projects or to work on issues that might cross agency lines, it’s not exactly common practice.

WIRED’s report on the 6 college-aged men between 19 and 24 that are shaping up DOGE in aiding and abetting in co-”President” Elon Musk’s technofascist takeover.

#Elon Musk #DOGE #Department of Government Efficiency #Trump Administration II #General Services Administration #Office of Personnel Management #Scott Bessent #USAID #Akash Bobba #Edward Coristine #Luke Farritor #Gautier Cole Killian #Gavin Kliger #Ethan Shaotran #Treasury Department #Musk Coup

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mariacallous · 20 days ago

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When the claims representative, whom I’ll call Steven, sat down at his computer around 7:15 A.M. last week, he had already been awake for an hour and a half. The morning routine for him and his family is best described as “fend for yourself,” he said. That day, he waited for his older son to shower before taking his turn; neither he nor his wife had time for breakfast. He had joined the Social Security Administration two decades ago, and came to specialize in one of its more complex and lesser-known functions: providing a form of welfare called Supplemental Security Income, or S.S.I., to people who are disabled or extremely poor. But the S.S.A. is so understaffed that Steven does a bit of everything. “My job is to be kind of like an octopus,” he said. The agency’s administrative budget had not kept up with its rising workload as more people aged into retirement. Now news outlets were reporting that President Donald Trump and Elon Musk, via Musk’s DOGE outfit, planned to fire up to half of the agency’s sixty-thousand-odd employees. (The S.S.A. later said that its goal was to lose seven thousand.) DOGE had also gained access to S.S.A. databases. “We don’t know how long we’ll be here,” Steven said. “Some people are really pissed. Others are sad and emotional. Others are making plans.” A couple days earlier, Trump had delivered a long self-congratulatory speech to Congress, in which he accused the S.S.A. of “shocking levels of incompetence and probable fraud.”

Steven lives in a Midwestern town near where he was born and raised, which means that he occasionally recognizes a relative or a family friend in a case file and has to recuse himself. Three days a week, he’s at a cubicle in a regional field office, one of twelve hundred across the U.S. The other two days, he works from home, at a plastic folding table in the corner of his bedroom. He was on the early shift. His laptop was propped up on a neon-green bin, the kind typically used to store Legos or crayons. It was flanked by two large monitors, creating a triptych. All around him were piles of kids’ clothes and books. Near his left foot was a tiny metal car; he had taped yellow notecards reading “clock,” “fan,” and “shelf” to a clock, fan, and shelf for the benefit of his youngest child, who was learning to read. Steven’s wife made drop-offs at kindergarten and day care, then came home. She has her own office setup downstairs.

The day officially started when Steven logged on to a dozen software programs. One had a blocky monochrome interface that looked like it was from the late nineties. Another was labelled “Workload Action Center,” in a light-brown, slanted font of a similar vintage. Steven kept a list of his passwords, which he had to routinely update, on a scrap of paper next to his keyboard. He scanned something called a “Tickle List” that highlighted urgent cases. His primary task was to conduct nonmedical “redetermination” interviews (code: “RZ”)—part of the S.S.A.’s process for insuring that current recipients are still eligible to receive benefits. More than seven million Americans of all ages count on S.S.I., and sixty-eight million seniors receive earned retirement payments. Social Security is the largest government program in the country and most recipients’ main source of income. It was envisioned by Frances Perkins during the Great Depression. “Redeterminations are the highest priority,” Steven said. “We should have three to five people on them at every office. Sometimes there’s only one.”

He put on a wireless headset that connected to his laptop and an online phone system. The first redetermination call was with a parent who was receiving S.S.I. on behalf of a disabled child. “Hi, this is Steven, from Social Security Administration,” he said. “I’m just calling to see if you’re able to do the redetermination appointment.” His stomach growled. The bottom-right corner of his center screen flickered with notifications. He stayed with the caller. Date of birth? Marriages? Job placements? He clicked “yes” and “no” bubbles and typed in numbers. He had much of the script memorized. “Any items held for potential value?” he asked. “Promissory notes, real property or business property, or ABLE accounts?” S.S.I. is allocated based on an applicant’s income, assets, family size, and other factors. It often takes a year, and the help of a lawyer, to get a decision. (Earlier in Steven’s career, the time frame had been three to six months.) If an application is rejected, the case can be appealed to an administrative-law judge, and the wait for those hearings is around two years.

“That was the last amount verified,” Steven continued. “Has that changed?” While waiting for the program to advance to the next screen, he glanced at e-mails on his rightmost monitor. There were more from headquarters and human resources and the employees’ union than usual. Since November, three S.S.A. commissioners or acting commissioners had come and gone: Martin O’Malley, Carolyn W. Colvin, and Michelle King. The guy in charge now was Leland Dudek, whom Trump had elevated from a middle-management role for his eagerness to help DOGE access S.S.A. files, a vast library of individual medical, housing, family, and financial records. Dudek announced plans to eliminate six out of ten regional headquarters; several directors left the agency. In an all-staff e-mail, Dudek wrote:

Criticism, contempt, stonewalling, and defensiveness are the four forces that can end any relationship and weaken any institution. . . .

Elections have consequences. . . .

Now, under President Trump, we follow established precedent: we serve at the pleasure and direction of the President. Only the Courts or Congress can intervene.

The latest e-mail from headquarters stated that, “effective today,” employees were prohibited from engaging in “Internet browsing” of “general news” or “sports” on “government-furnished equipment.”

Steven was almost done with the redetermination. Hard cases, like an overpayment that needed to be clawed back, could “make the conversation longer, vulgar.” This one was easy; the payments, of around a thousand dollars per month, would continue. “You will receive a summary statement regarding the information that we discussed,” he said. He moved on to a second call. This one, too, involved a young adult whose caretaker—in this case, a nonprofit organization—was the payee. “Hello. This is Steven from Social Security. How are you?” His cellphone buzzed. Since Trump’s reëlection, he had been in a prolific, darkly humorous group chat with fellow S.S.A. workers in the Midwest. He referred to them as his sisters and brothers. The incoming message was a link to a news story about the imminent closure of S.S.A. field offices in the area. One man in the chat, who voted Republican but had grown skeptical of Trump, wrote, “Fucking unbelievable. . . . This would devastate our agency’s ability to serve the public.”

Meanwhile, the redetermination call was getting tricky. A new source of income seemed to be complicating the calculation of resources. Steven put the nonprofit on hold and logged into Equifax. He walked across the room to grab a plastic bottle of water and took a swig. “I’m trying really not to go off the deep end,” he said. If his office closed, and the neighboring offices closed, many people would have no way of getting benefits. For one thing, applications for Social Security cards and certain forms of S.S.I. had to be submitted in person.

Steven worried about his own well-being, too. His kids were on his health insurance. He and his wife had to take care of his father. S.S.A.’s human-resources division had sent an e-mail titled “Organizational Restructuring—Availability of Voluntary Reassignment, Early Out Retirement, and Separation Incentive Payments to ALL ELIGIBLE EMPLOYEES—No Component or Position Exceptions,” which seemed to pressure workers to leave. “A lot of this stuff is intentionally degrading,” Steven said. “They’re trying to do whatever they can to get people to resign.” Recently, he and other field-office staff were told that their jobs were safe because they were “mission critical.” That was reassuring, but only “a little bit.”

When the Equifax search proved inconclusive, Steven told the nonprofit, “I’ll have to put this on the back burner for a bit until I can get some info.” All three of his screens were noisy. In Microsoft Teams, a supervisor was asking for updates on specific cases. Another window showed the names of people waiting in the lobby of the field office, in real time. He stared at a name in the queue. “This one, I’ve been playing phone tag with her,” Steven said. He opened a chat to alert a colleague at the office.

The work is surprisingly personal. A Social Security file contains a lot of intimate information. From a quick glance, Steven can tell where a recipient was born, what language they speak, whether they’d been involved in the child-welfare system, if they are married, whether that marriage had ended as a result of divorce or death. He has some colleagues whose “attitudes suck to high heaven,” caused by a mix of stress and a suspicion of the poor. “I love helping people,” he said. “You’re the first contact for them.”

Next, Steven had to get “on the phones.” Fielding random calls on the S.S.A. hotline isn’t technically part of his job, but he didn’t question the assignment. For several weeks, everyone had been required to help out. “Good morning. Social Security. This is Steven,” he said. “What is your Social Security number, please? All right, starting with your name and date of birth . . .” He wrapped up his first few calls rather quickly. He sent out a missing tax document, scheduled a father for an in-person appointment to get a Social Security card for his baby, and confirmed bank information for a recipient’s direct deposit. A fourth call, involving a lost check, was more complicated. He rubbed his forehead with his thumbs and forefingers.

Steven later received two mass e-mails. The first reminded all S.S.A. employees to send their “mandatory weekly assignment”—the “What Did You Do Last Week” e-mail, with five bullet points summarizing what they had worked on—directly to the government’s Office of Personnel Management, not to anyone in their actual agency. The second one was yet another plea for workers to quit or take early retirement. It warned that some who opted to remain in “non-mission critical positions” might be reassigned to S.S.A. call centers. No definition of “non-mission critical” was offered.

“I just keep wondering, How long can I be doing this?” Steven said. Many years before Trump and DOGE, there was a period when he could not sleep. “The job would cause me to wake up in the middle of the night,” he said. “You know how your brain can’t shut stuff off, or you’re just dreading going in the next day?” He was troubled by certain cases—a girl who had been abused in foster care, only to end up with a grandmother who stole her S.S.I. checks. He was also haunted by the need to reach case quotas, never explicitly stated but often implied. “Cutting corners happens in this industry, when representatives are trying to just get something off their list,” he said. “So then it’s like, ‘I got that done.’ But did you really help the person?” His latest sources of worry were a news article in which O’Malley, the former S.S.A. commissioner, predicted “system collapse and an interruption of benefits” within “thirty to ninety days” and an affidavit by a former agency official that described DOGE’s violation of privacy protocols and the likelihood of “critical errors that could upend SSA systems.”

Steven has never been a zealot for anything except his favorite football team, but now he believes that he and his co-workers are part of an “underground movement” to prevent the destruction of Social Security. Trump and Musk, and more conventional Republicans, talk obsessively about rooting out fraud at the S.S.A. Mistakes and overpayments do occur, but the agency’s inspector general recently found that less than one per cent of benefits distributed between 2015 and 2022 were improper. Steven believes that mass layoffs will result in vulnerable Americans not getting the money they’re entitled to. “We service people at their best and worst times,” he said. “People heading into retirement, surviving spouses, widows, widowers. It used to be we’d get complaints from the public. We’d start off a call by apologizing. ‘We’re understaffed!’ ” Now, he went on, “people are apologizing to us.” ♦

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us-cj · 3 months ago

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Just a few public "Mind Control" projects. MKULTRA

"Military Funds Brain-Computer Interfaces to Control Feelings" https://www.technologyreview.com/s/527561/military-funds-brain-computer-interfaces-to-control-feelings/

US military successfully tests electrical brain stimulation to enhance staff skills https://www.theguardian.com/science/2016/nov/07/us-military-successfully-tests-electrical-brain-stimulation-to-enhance-staff-skills

Wireless magnetothermal deep brain stimulation http://science.sciencemag.org/content/early/2015/03/11/science.1261821?sid=53443da4-1e9c-4321-b54e-c142179e9294

MIT Researchers Develop Wireless, Noninvasive Deep Brain Stimulation Approach https://www.meddeviceonline.com/doc/mit-researchers-develop-wireless-noninvasive-deep-brain-stimulation-approach-0001

Dark past of deep-brain stimulation https://www.nature.com/articles/d41586-018-02963-6

Watch your tone

Voice-analytics software helps customer-service reps build better rapport with customers. http://news.mit.edu/2016/startup-cogito-voice-analytics-call-centers-ptsd-0120

Mind control: Scientists can now make people alter their prejudices and belief in God https://www.ibtimes.co.uk/mind-control-scientists-can-now-make-people-alter-their-prejudices-belief-god-1524122

Mind Control by Cell Phone

Electromagnetic signals from cell phones can change your brainwaves and behavior https://www.scientificamerican.com/article/mind-control-by-cell/

Washington State Fusion Center accidentally releases records on remote mind control

As part of a request for records on Antifa and white supremacist groups, WSFC inadvertently bundles in “EM effects on human body.zip” https://www.muckrock.com/news/archives/2018/apr/18/fusion-center-em/

Nervous system manipulation by electromagnetic fields from monitors https://patents.google.com/patent/US6506148

#5th generation warfare #deep state #shadow government #domestic terrorism #mk ultra #strategy of tension

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thatssonanii · 1 year ago

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Prologue

A/N: Bare with me the holidays are a busy time for me so it'll most likely be week day uploads when I do start posting chapters! Enjoy! Comment, reblog & share! Updates depend on engagement! 🌻

Warnings: A bit of cursing, 18+, Minors DNI

Masterlist

The sound of kids talking and playing filled Shania's ears as she entered the three year old classroom. A few kids noticed her, running to give her hugs then went back to playing. She watched them for a moment then went to the connected boys restroom, peeking in.

"Hey, Ms. Martina. You buzzed for me?"

Martina stood from her kneel in front of the middle stall. "Yeah. Jaden has a stomach thing and no clothes."

Shania walked in to check on the child, giving him a soft smile. "Not feeling good, buddy?"

His voice came out weak and sad. "No ma'am."

"I'll get somebody to bring you some ginger ale and extra clothes while I call mommy and daddy. Sound good?" Giving him another pout, she turned to Martina. "If you want when he's cleaned up, you can bring him to the office with me. Tell me the last name again."

"Fatu."

Leaving the classroom, Shania power walked through the daycare back to her office and to her desk. After going through her software, she found his profile and dialed the first number.

"Good morning, Mrs. Fatu. This is Shania Taylor at Busy Bees. Jaden's not feeling well and he's had an accident so you're gonna have to come pick him up. Thank you. See you soon."

Shania left the same message three times with Jaden's mom, dad and uncle. She sighed softly realizing there was only one more number to call. Dialing the number, she put it on speaker so she could pull her curls away from her face.

"Hello?"

The deep voice startled her a bit as she honestly wasn't expecting anyone to answer.

"Helloooo," the voice sang out, "Somebody there?"

"Sorry, yes." She picked her phone up, moving it closer to her. "Hey, I'm sorry to bother you. This is Shania Taylor from Busy Bees. Is this Joshua Fatu?"

"Uh, yeah, this Josh. Busy Bees?"

"Yes, Busy Bees. Your nephew, Jaden, is enrolled here."

"Oh shit, my bad," he said quickly, "I don't think I ever knew the name. He aight? He need something?"

She glanced at her office door when she heard a light knock, finding Martina standing in the doorway with Jaden in tow. She waved them in, pointing at the ottoman in front of her window.

"He's actually not feeling well and had an accident. He didn't have any clothes but I keep extras here so that's taken care of. You are gonna have to get him though."

Josh went silent for a moment, Shania could hear rustling around in his background.

"I don't mind at all but did you call Jon or Trinity first?"

"Yes sir," she said softly as she rolled her chair over to Jaden. She covered him with her throw blanket. "I called them and the other uncle they had listed, no one answered."

"Aight, I'll try to call them. I'm on the way though, Ms. Taylor."

"Thank you, see you soon."

The small monitor on her desk chimed and real time video popped up fifteen minutes later. Easing up from her spot, Shania checked the monitor then went to the front door of the center. She pushed the door open for him, a small smile on her face.

"Hey, Mr. Fatu." She watched him as he stepped inside. "Thank you for coming."

He looked around the foyer then at her, giving her a small nod. "Josh. Just Josh. I gotta get em from the class?"

"Nope, he's actually been in my office with me. Fell asleep not too long ago. He had me watching toy videos so the nap was a blessing in disguise for us both," she joked. "Since he is asleep, I can go ahead and get a copy of your license."

He frowned a little at that. "Why?"

"I make copies of everyone's licenses when they come to pick up one of my babies. State law. Keeps them safe. You can step into my office."

The two stood in silence while she made her copies. Josh grabbed Jaden's backpack, bag of soiled clothes and the small bottle of ginger ale beside him. He watched Shania move quickly around her office from the printer to the filling cabinet then to her desktop, lingering there for a few minutes. She wrote something down on her post it before peeling it off. Going to Josh, she held it out to him smiling. Slowly, he took it then looked at her.

"What's this?"

"Your family's code to get into the door so you don't have to wait to be let in whenever you come get him."

"Thank you," he stuffed it into his pocket then carefully picked up his sleeping nephew, "I need to sign em out?"

"I'll take care of it. You just take care of my buddy. When you talk to his parents, let them know he can return when he's been symptom free for 24 hours."

"Gotcha. You the boss lady huh?" He joked adjusting Jaden in his arms.

Her smile grew a little wider, her cheeks pushing her eyes into small slits. "I wouldn't say boss lady but I am the owner."

"Shit. Forreal?"

"Yes and we don't talk like that in Busy Bees, Josh." She chastised playfully.

He flashed her a quick smile, giving a peek of his gold fronts on his bottom teeth. "My bad, Ms. Taylor. Ima let them know though. Have a good day, don't work too hard."

Walking in front of him to the door, she propped the door open for him to exit. She watched him effortlessly unlock his truck, put Jaden's things in then Jaden into his seat. She called out to him before he could open the driver side.

"What's up?"

"Call me Shania."

His fronts made another appearance. "Yes ma'am."

#MOYL #jey uso x black reader #jey uso #Josh & Shania #the bloodline

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spark-hearts2 · 1 month ago

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QUESTION TWO:

SWITCH BOXES. you said that’s what monitors the connections between systems in the computer cluster, right? I assume it has software of its own but we don’t need to get into that, anyway, I am so curious about this— in really really large buildings full of servers, (like multiplayer game hosting servers, Google basically) how big would that switch box have to be? Do they even need one? Would taking out the switch box on a large system like that just completely crash it all?? While I’m on that note, when it’s really large professional server systems like that, how do THEY connect everything to power sources? Do they string it all together like fairy lights with one big cable, or??? …..the voices……..THE VOICES GRR

I’m acending (autism)

ALRIGHT! I'm starting with this one because the first question that should be answered is what the hell is a server rack?

Once again, long post under cut.

So! The first thing I should get out of the way is what is the difference between a computer and a server. Which, is like asking the difference between a gaming console and a computer. Or better yet, the difference between a gaming computer and a regular everyday PC. Which is... that they are pretty much the same thing! But if you game on a gaming computer, you'll get much better performance than on a standard PC. This is (mostly) because a gaming computer has a whole separate processor dedicated to processing graphics (GPU). A server is different from a PC in the same way, it's just a computer that is specifically built to handle the loads of running an online service. That's why you can run a server off a random PC in your closet, the core components are the same! (So good news about your other question. Short answer, yes! It would be possible to connect the hodgepodge of computers to the sexy server racks upstairs, but I'll get more into that in the next long post)

But if you want to cater to hundreds or thousands of customers, you need the professional stuff. So let's break down what's (most commonly) in a rack setup, starting with the individual units (sometimes referred to just as 'U').

Short version of someone setting one up!

18 fucking hard drives. 2 CPUs. How many sticks of ram???

Holy shit, that's a lot. Now depending on your priorities, the next question is, can we play video games on it? Not directly! This thing doesn't have a GPU so using it to render a video game works, but you won't have sparkly graphics with high frame rate. I'll put some video links at the bottom that goes more into the anatomy of the individual units themselves.

I pulled this screenshot from this video rewiring a server rack! As you can see, there are two switch boxes in this server rack! Each rack gets their own switch box to manage which unit in the rack gets what. So it's not like everything is connected to one massive switch box. You can add more capacity by making it bigger or you can just add another one! And if you take it out then shit is fucked. Communication has been broken, 404 website not found (<- not actually sure if this error will show).

So how do servers talk to one another? Again, I'll get more into that in my next essay response to your questions. But basically, they can talk over the internet the same way that your machine does (each server has their own address known as an IP and routers shoot you at one).

POWER SUPPLY FOR A SERVER RACK (finally back to shit I've learned in class) YOU ARE ASKING IF THEY ARE WIRED TOGETHER IN SERIES OR PARALLEL! The answer is parallel. Look back up at the image above, I've called out the power cables. In fact, watch the video of that guy wiring that rack back together very fast. Everything on the right is power. How are they able to plug everything together like that? Oh god I know too much about this topic do not talk to me about transformers (<- both the electrical type and the giant robots). BASICALLY, in a data center (place with WAY to many servers) the building is literally built with that kind of draw in mind (oh god the power demands of computing, I will write a long essay about that in your other question). Worrying about popping a fuse is only really a thing when plugging in a server into a plug in your house.

Links to useful youtube videos

How does a server work? (great guide in under 20 min)

Rackmount Server Anatomy 101 | A Beginner's Guide (more comprehensive breakdown but an hour long)

DATA CENTRE 101 | DISSECTING a SERVER and its COMPONENTS! (the guy is surrounded by screaming server racks and is close to incomprehensible)

What is a patch panel? (More stuff about switch boxes- HOLY SHIT there's more hardware just for managing the connection???)

Data Center Terminologies (basic breakdown of entire data center)

Networking Equipment Racks - How Do They Work? (very informative)

Funny

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ghibligrrrl · 2 months ago

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👤Psycho-Pass👤

Ep. 1, 3, 4, & 5

Psycho-Pass is an anime that touches on many themes relevant to our current social climate and digital landscape. The story, which centers on law enforcement in a society of hyper-surveillance, touches on ideas of privacy, dehumanization, isolation, parasocial relationships, and simulation. In conjunction with this anime, we were asked to read Foucault's "Panopticism" and Drew Harwell's 2019 Washington Post article "Colleges are turning students’ phones into surveillance machines, tracking the locations of hundreds of thousands." I think these choices expanded my understanding of the show and were extremely eye opening when applied to our current culture.

Using the language of Foucault, the Sibyl system acts as a constant "supervisor" monitoring the emotional states of every citizen through a psycho-pass that gives a biometric reading of an individual's brain revealing a specific hue and crime score which can relay how likely a person is to commit a crime or act violently. The brain, formerly the one place safe from surveillance, is now on display 24/7, creating a true panoptic effect. In this future dystopian Japan, criminals are dehumanized and some, called enforcers, are used as tools to apprehend other criminals. They are constantly compared to dogs, and inspectors are warned not to get too emotionally invested or close to them to avoid increasing their own crime scores. The show constantly shows criminals as being lost causes, and even victims are cruelly given up on if the stress of the crimes against them increased their own crime score too much. This concept is shown in episode 1 and I think it is meant to present Sibyl as an inherently flawed system from the start.

I think that the Washington Post article was extremely relevant to this anime, and even to my own life as a college student. Harwell writes that oftentimes monitoring begins with good intentions like preventing crime (as in Psycho-Pass) or identifying mental health issues. Universities across the US have started implementing mobile tracking software to monitor where students are, what areas they frequent, and whether or not they come to class. The developer of this software stated that algorithms can generate a risk score based on student location data to flag students who may be struggling with mental health issues. While this sounds helpful in theory, I can't help but notice how eerily similar this software is to the Sybil system. Even high school students are sounding alarm bells after being subjected to increased surveillance in the interest of safety. In another of Harwell's articles published the same year, "Parkland school turns to experimental surveillance software that can flag students as threats," a student raised concerns about the technology's potential for being abused by law enforcement stating, "my fear is that this will become targeted." After beginning Psycho-Pass, I honestly couldn't agree more. Supporters of AI surveillance systems argue that its just another tool for law enforcement and that it's ultimately up to humans to make the right call, but in ep. 1 of Psycho-Pass, we saw just how easy it was for law enforcement to consider taking an innocent woman's life just because the algorithm determined that her crime score increased past the acceptable threshold. And there are plenty of real-world examples of law enforcement making the wrong decisions in high-stress situations. AI has the potential to make more people the targets of police violence either through technical error or built-in bias. As former Purdue University president Mitch Daniels stated in his op-ed "Someone is watching you," we have to ask ourselves "wether our good intentions are carrying us past boundaries where privacy and individual autonomy should still prevail."

I'm interested to see what the next episodes have in store. This is a series that I will probably continue watching outside of class. Finally some good f-ing food.

#psycho pass #classposts

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juanabaloo · 2 months ago

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There's a Treasury coup going on, led by Musk. The Nazi Republicans are fine with this and the legacy (traditional) media doesn't seem to care. (It start Friday sometime. Friday Jan 31st, 2025) I'll link to the source, but I wanna include the full article from Wired in text here.

They have identified the 6 engineers (supposedly they are engineers) who are part of this coup. These people have names, they are not nameless shadows. May they never know a moment of peace in their godforsaken lives.

[Personally I have zero issue with them being young. The real problem is their lack of experience and training with confidential data, lack of security clearance, and them participating in a fucking coup.]

Vittoria Elliott Additional reporting by Zoë Schiffer and Tim Marchman Wired.com Feb 2, 2025 2:02 PM

The Young, Inexperienced Engineers Aiding Elon Musk’s Government Takeover

Engineers between 19 and 24, most linked to Musk’s companies, are playing a key role as he seizes control of federal infrastructure.

The engineers are Akash Bobba, Edward Coristine, Luke Farritor, Gautier Cole Killian (also known as Cole Killian), Gavin Kliger, and Ethan Shaotran. None have responded to requests for comment from WIRED. Representatives from OPM, GSA, and DOGE did not respond to requests for comment.

(Source: Wired.com)

Full article under the cut, including some initial details like university and internship jobs for some of the six.

WIRED has identified six young men—all apparently between the ages of 19 and 24, according to public databases, their online presences, and other records—who have little to no government experience and are now playing critical roles in Musk’s so-called Department of Government Efficiency (DOGE) project, tasked by executive order with “modernizing Federal technology and software to maximize governmental efficiency and productivity.” The engineers all hold nebulous job titles within DOGE, and at least one appears to be working as a volunteer.

The engineers are Akash Bobba, Edward Coristine, Luke Farritor, Gautier Cole Killian, Gavin Kliger, and Ethan Shaotran. None have responded to requests for comment from WIRED. Representatives from OPM, GSA, and DOGE did not respond to requests for comment.

Already, Musk’s lackeys have taken control of the Office of Personnel Management (OPM) and General Services Administration (GSA), and have gained access to the Treasury Department’s payment system, potentially allowing him access to a vast range of sensitive information about tens of millions of citizens, businesses, and more. On Sunday, CNN reported that DOGE personnel attempted to improperly access classified information and security systems at the US Agency for International Development and that top USAID security officials who thwarted the attempt were subsequently put on leave. The Associated Press reported that DOGE personnel had indeed accessed classified material.

“What we're seeing is unprecedented in that you have these actors who are not really public officials gaining access to the most sensitive data in government,” says Don Moynihan, a professor of public policy at the University of Michigan. “We really have very little eyes on what's going on. Congress has no ability to really intervene and monitor what's happening because these aren't really accountable public officials. So this feels like a hostile takeover of the machinery of governments by the richest man in the world.”

Bobba has attended UC Berkeley, where he was in the prestigious Management, Entrepreneurship, and Technology program. According to a copy of his now-deleted LinkedIn obtained by WIRED, Bobba was an investment engineering intern at the Bridgewater Associates hedge fund as of last spring and was previously an intern at both Meta and Palantir. He was a featured guest on a since-deleted podcast with Aman Manazir, an engineer who interviews engineers about how they landed their dream jobs, where he talked about those experiences last June.

Coristine, as WIRED previously reported, appears to have recently graduated from high school and to have been enrolled at Northeastern University. According to a copy of his résumé obtained by WIRED, he spent three months at Neuralink, Musk’s brain-computer interface company, last summer.e [e seems to be a typo]

Both Bobba and Coristine are listed in internal OPM records reviewed by WIRED as “experts” at OPM, reporting directly to Amanda Scales, its new chief of staff. Scales previously worked on talent for xAI, Musk’s artificial intelligence company, and as part of Uber’s talent acquisition team, per LinkedIn. Employees at GSA tell WIRED that Coristine has appeared on calls where workers were made to go over code they had written and justify their jobs. WIRED previously reported that Coristine was added to a call with GSA staff members using a nongovernment Gmail address. Employees were not given an explanation as to who he was or why he was on the calls.

Farritor, who per sources has a working GSA email address, is a former intern at SpaceX, Musk’s space company, and currently a Thiel Fellow after, according to his LinkedIn, dropping out of the University of Nebraska—Lincoln. While in school, he was part of an award-winning team that deciphered portions of an ancient Greek scroll.

Kliger, whose LinkedIn lists him as a special adviser to the director of OPM and who is listed in internal records reviewed by WIRED as a special adviser to the director for information technology, attended UC Berkeley until 2020; most recently, according to his LinkedIn, he worked for the AI company Databricks. His Substack includes a post titled “The Curious Case of Matt Gaetz: How the Deep State Destroys Its Enemies,” as well as another titled “Pete Hegseth as Secretary of Defense: The Warrior Washington Fears.”

Killian, also known as Cole Killian, has a working email associated with DOGE, where he is currently listed as a volunteer, according to internal records reviewed by WIRED. According to a copy of his now-deleted résumé obtained by WIRED, he attended McGill University through at least 2021 and graduated high school in 2019. An archived copy of his now-deleted personal website indicates that he worked as an engineer at Jump Trading, which specializes in algorithmic and high-frequency financial trades.

Shaotran told Business Insider in September that he was a senior at Harvard studying computer science and also the founder of an OpenAI-backed startup, Energize AI. Shaotran was the runner-up in a hackathon held by xAI, Musk’s AI company. In the Business Insider article, Shaotran says he received a $100,000 grant from OpenAI to build his scheduling assistant, Spark.

“To the extent these individuals are exercising what would otherwise be relatively significant managerial control over two very large agencies that deal with very complex topics,” says Nick Bednar, a professor at University of Minnesota’s school of law, “it is very unlikely they have the expertise to understand either the law or the administrative needs that surround these agencies.”

Sources tell WIRED that Bobba, Coristine, Farritor, and Shaotran all currently have working GSA emails and A-suite level clearance at the GSA, which means that they work out of the agency’s top floor and have access to all physical spaces and IT systems, according a source with knowledge of the GSA’s clearance protocols. The source, who spoke to WIRED on the condition of anonymity because they fear retaliation, says they worry that the new teams could bypass the regular security clearance protocols to access the agency’s sensitive compartmented information facility, as the Trump administration has already granted temporary security clearances to unvetted people.

This is in addition to Coristine and Bobba being listed as “experts” working at OPM. Bednar says that while staff can be loaned out between agencies for special projects or to work on issues that might cross agency lines, it’s not exactly common practice.

“This is consistent with the pattern of a lot of tech executives who have taken certain roles of the administration,” says Bednar. “This raises concerns about regulatory capture and whether these individuals may have preferences that don’t serve the American public or the federal government.”

Additional reporting by Zoë Schiffer and Tim Marchman.

#USA politics #fuck musk #the treasury coup by elon musk #aided and abetted by Trump and the Republicans and the shit ass media #name and shame #spit in their drink will ya?#you know these dudebros are eating at restaurants in DC #fuck these guys

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callcenterwfhsoftware · 7 months ago

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What role does call monitoring software play in boosting employee efficiency in virtual contact centers?

Call monitoring software is a crucial tool in enhancing employee efficiency within virtual contact centers. In an environment where team members are distributed and working remotely, maintaining consistent performance and quality can be challenging. best Contact center virtual collaboration tools addresses this by providing supervisors with real-time insights into call quality, employee performance, and customer interactions.

Key roles of call monitoring software include:

Quality Assurance: Supervisors can listen to live or recorded calls to ensure that agents are adhering to company standards and scripts. This helps in identifying areas for improvement and providing targeted feedback.

Training and Development: Call monitoring allows for the identification of training needs. Managers can use recorded calls as training material, showing agents what to do—or what not to do—in various situations.

Performance Metrics: The software provides valuable data on key performance indicators (KPIs) like average handling time, first call resolution, and customer satisfaction scores. This data helps in tracking progress and making informed decisions to boost efficiency.

Immediate Intervention: In cases where a call is not going as planned, supervisors can intervene immediately to guide the agent, ensuring that the customer’s issue is resolved effectively.

How CollaborationRoom is Enhancing Efficiency:

CollaborationRoom is setting a new standard in virtual contact center management with its advanced call monitoring software. The platform is designed to seamlessly integrate with remote work environments, offering a comprehensive suite of tools that empower supervisors to manage teams efficiently, regardless of location.

CollaborationRoom’s call monitoring software excels in several areas:

Real-time Analytics: Provides instant feedback and insights, allowing for quick adjustments and continuous improvement.

User-Friendly Interface: The platform is intuitive, making it easy for supervisors to navigate and utilize the full range of features without extensive training.

Customization: CollaborationRoom offers customizable monitoring options to fit the unique needs of different contact centers, whether they prioritize speed, quality, or a balance of both.

By leveraging CollaborationRoom’s call monitoring software, virtual contact centers can ensure that their employees are not only meeting performance standards but also continuously improving, leading to enhanced overall efficiency and customer satisfaction.

#remotework #contact center software solutions #remote work management software #work from home contact center collaboration tools #call center workforce management software #leading wealth management platforms in the usa #best call center collaboration software #call center call monitoring software

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pencil-peach · 1 year ago

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GWitch Onscreen Text: Episode 7

This is part eight of my attempt to transcribe and discuss all the monitor text in g witch! Because I got worms! We're on episode 7, "Shall We Gundam?"

Now then. Shall we? (Gundam?)

Not text, but in the opening, Vim tells the Peil Witches that it's despicable of them to breach the Cathedra Agreement, only for one of them to respond that she believes he would know something about that himself. This is our first hint towards the existence of the Schwarzette.

Now to the real text, we see a mockup of the Pharact of it's systems in this opening as well.

Here, we see that the Pharact is 19.1m and 57.1t.

The Blue and Red labels are tough to make out, but they each respectively say the same thing. I'll make my best guess: Blue labels: G-O | SYS-GUND CHH Red Labels: GUND FORMAT | CORAX UNITS

The Corax Units are the name of the Pharacts GUND Bits, and we know those use the Gund Format, so that checks. We saw 'CHH' on 4's data graph, still not sure what it means though.

I think the floating red text says GA - MS//RACT, but I can't be sure. The big label in the center says GUND-ARM FP/A-77.

Not text, but I think Sarius and Delling is another relationship I wish we got to see more of. Delling actually worked directly under Sarius within Grassley before eventually becoming President of the entire Group.

During the scene in the greenhouse, we get a look at the program on Miorine's monitor. No way to read the actual text on it from this shot, but we do see Miorine verify the name of one of the brands of fertilizer before presumably typing it on the screen, so it's probably safe to assume it's tracking the general maintenance of the tomatoes.

We never get a completely clear shot of the Incubation Party Invitation (Because it just can never be easy) But I'll make my best estimate of it from the shots we DO get.

TEXT: SUBJECT: INCUBATION EVENT PARTY INVITATION & APPLICATION GUIDELINES FROM: BENERIT GROUP PROTOCOL MANAGEMENT OFFICE

INVITATION The Benerit Group has the great honor of inviting you to the 15th Incubation Event.

Off topic but this scene has one of my favorite Miorine Noises in the whole show. It's so good. Take a listen. She is Flabbergasted.

TEXT: 15th INCUBATION EVENT PARTY Hosted by BENERIT GROUP

Pretty...

The Mobile Suits on display aren't named, but the one in the back right is actually the YOASOBI Collaboration Version of the Demi Trainer.

(YOASOBI are the musical duo that composed Shukufuku)

I wont bore you with a 1 to 1 transcription of the text of this first presentation, so here's the general overview.

This is PRESENTATION No. 001 for the Incubation Party from TENGRIFF SOLUTIONS. They're asking for 100,000,000 to develop an INTEGRATED FIRE CONTROL SOFTWARE. What that means generally is that they want to develop a software that can automatically correct/redirect an MS's aim to a specific target, in both Individual and Team based MS Operations. The benefits of this system are: AUTO TRAJECTORY CORRECTION AUTO CORIOLIS CORRECTION AUTO GRAVITY CORRECTION FIRE CONTROL FORMS BATTALION HIGH SPEED TARGET DATA LINK HIGH PERFORMANCE SPOTTING SYSTEM ALL ENVIRONMENT CONTROL SYSTEM

Unfortunately this project did not meet the 75% formation requirement and DIED

Funny Shaddiq Expression. I don't think he ever makes a face like this for the rest of the series.

[Pointing] One of the two times throughout the series we see any pat of Notrette. The only other time is in the second season opening.

We see VIM JETURK on Lauda's screen when he's calling him. (The "Accept" button actually darkens when Lauda taps it)

This scene is our first look into Nika's role as a go between for Shaddiq, and also how it'll be a main point of conflict between her and Martin, as he's the one who sees the two of them talking.

(Also, Shaddiq has a habit of abruptly lowering the tone of his voice to signify a change in his demeanor. If you ever rewatch the series again, try and listen for it ! He does it all the time)

TEXT (Top to Bottom) BENERIT GROUP NETWORK CONNECTION ^ ACCESS REQUEST ACCESS POINT: STAGE SCREEN LINE CODE: 2915.455X.eX STATUS: APPROVAL PENDING LINE CODE: Yds2.4006.40 LINE CODE: 2945.Rr50.52 LINE CODE: KL40.024c.R2

Miorine's phone when she requests access to the Stage Screen

When she gets approved and begins connecting, her phone displays this loading screen called SYNCHRONIZE

And the stage screen is displaying that same loading screen for a split second before fully connecting.

Miorine explains what this all means in the show proper, so I feel it'd be redundant to explain it, but here's the presentation anyhow.

We also see the UI of the program Mio is using in the presentation. She only uses the MEMO tab, but we see that there's a TEXT and PICT tab as well.

When Miorine takes the phone back from Delling, the investment status has reached 3%, meaning he invested 7,200,000,000 in the company. Mama Mia !

Business Successfully Formed!

But it seems that they only reached the bare minimum amount, 75%. So of the 240,000,000,000, she requested, the company earned at LEAST 180,000,000,000

We also see that Miorine’s presentation is only the 5th one of the night.

And that's all! Thank you very much! Unfortunately I can't leave anymore images because I've somehow reached the image limit :(

Instead I leave you with this: Go back and watch the scene where Miorine and Suletta see Prospera and Godoy. After the scene where Suletta greets him, they keep drawing his face wrong. Okay! Goodbye....!

Click here to go to Episode 8!

Click here to go to the Masterpost!

#g witch #gundam the witch from mercury

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asteamtechnosolutions · 4 months ago

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How SCADA Works?

Supervisory Control and Data Acquisition (SCADA) systems are critical in managing and monitoring industrial processes across various industries, including manufacturing, utilities, transportation, and energy.

Field Devices

At the process level, field devices like sensors, meters, and actuators are used to monitor variables like voltage, flow, temperature, and pressure. These gadgets collect information and carry out system-directed operations.

Remote Terminal Units (RTUs) and Programmable Logic Controllers (PLCs)

The SCADA software and the field devices are connected by RTUs and PLCs. After gathering information from the sensors, they transmit it to the control center. Additionally, the SCADA system may send them orders to modify settings or control actuators.

Communication Infrastructure

Strong communication networks are necessary for SCADA to transmit data between the control center and field equipment. This infrastructure can be wireless (such as satellite, radio, and cellular networks) or wired (such as Ethernet and fiber optics).

Centralized Control Station

SCADA software, which analyzes data, creates visualizations, and gives operators tools to monitor and manage operations, is housed in the control station.

Human-Machine Interface (HMI)

The SCADA system's user interface is called the HMI. Operators can engage with the system and make well-informed decisions because to its graphical depictions of processes, warnings, and trends.

#automation #SCADA #PLC #HMI #Automation #Technology #business and industry sectors #business #industrial automation #soft starter #software #software engineering

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classicintp · 9 months ago

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sometimes we like to think of animal bodies (including our own) like a lone passenger inside the command center of a giant, mechanical robot made of meat. usually the imagination conducts some rudimentary metaphor of you surrounded by monitors feeding you outside images captured by your two state-of-the-art high-definition cameras called Eyes, with surround sound speakers relaying the audio from your mech suit's two positioning microphones called Ears, while you/your brain pushes buttons and pulls levers to move yours arms and legs, protected from temperature extremes, impacts, and disease by the mechanized meat suit. im not saying it's the only idea ever but it's one of the most (if not *the* most) common metaphors used to imagine a basic understanding of how the system works.

but it's not at all what's happening. a more apt metaphor is you alone tied up in a dark room with no light whatsoever. when you try to move, your limbs don't respond; you feel no pressure as you resist your bonds nor texture of the binds constricting you. you don't even know if you're tied up actually, you're just assuming you are because when you moved you didn't feel the familiar sensations and weight of free movement. You felt nothing.

well, almost nothing: you felt an electric shock. it didn't hurt, and it wasn't localized like a sting, but it enveloped your whole body. you notice when you try to move your right arm, while you still can't see anything or feel the weight of your arm move, you feel one kind of shock.. and when you try to move your left arm you feel almost the exact same shock. almost the same, but just different enough that you can tell one is for your left arm, one is for your right arm.

other than these shocks you are utterly paralyzed. you can't see, you can't hear, you can't feel anything except the shocks. you open your eyes wide hoping they've adjusted enough to find any modicum of faint light but you can't even feel the stretch of your eyelids as if you didn't even have eyes at all. that's how utterly still and paralyzed you are. but the moment you tried to open your eyes you are belted with more shocks. all around you the buzz and hum and tingle of different pulses and intensities of electricity in different patterns on every inch of your body.

that's what your brain is doing right now. it has spent so much time paralyzed in its dark, lightless, quiet room that it highly specifically understands the position and location of your arms and legs based on this electrical feedback. your eyes take in all of the different frequencies of light and convert them to different intensities and complex coded patterns of electricity voltages. music plays in the car and your cochlea transmits a rollercoaster of highly specific electrical signals to shock your brain with. imagine that. the blind can't see, the deaf can't hear, but imagine also being paralyzed, unfeeling, piloting a giant, dangerous mech robot based only on the waves, pulses, and patterns of electricity you are shocked with 24/7.

and consider this.. im still speaking too simply for this metaphor to be anything close to accurate; your conscious self, who you recognize yourself to be, is not your brain. rather than you alone in a room trying to move your arm and getting lit up with a specific pattern of biting electricity as specific feedback... imagine instead you have the help of an artificial intelligence software that is programmed to aid you in piloting the mech. everything the mech suit's visual sensors convert into electricity that pulses across your otherwise paralyzed form, you have to translate and form into a model used to teach the AI. you receive about a billion different pulses and patterns of shocking electricity just from the visual system that you only relay the most useful and relevant 25% of entire spectrum of info: for example, the optical system has a minor design flaw that leaves a blind spot in the positional data of the signal you receive from it, but with the stream of signals you receive about the position of each eye and the depths of each obstacle they detect? you're pretty easily able to fill in the missing signal data, so you do that and feed that to the AI's model so it doesn't have to be aware the mech suit has a blindspot in its vision (which could otherwise cause the AI to focus on the intentional design flaw instead of literally anything else it could be doing).

im 6 paragraphs in so im gonna stop there. it's an existential realization i remember every now and it feels better to talk about it. you, me? we're egotistical AI programs integrated into a mechanical meat robot; we aid the original captain with piloting the system as an extension of their being rather than as a separated tool. do you understand? does it makes sense that your conscious self does not see with your eyes? that your brain does not see with your eyes? Your eyes take in light and turn it into a complicated sightless electrical morse code, your brain interprets those pulses and feeds you, the AI program, the pertinent information based on the billions and billions of big and small models its trained you with for decades. everything you think you see is just bad AI art. truly as jaden smith once tweeted, how can mirrors be real if your eyes aren't real??

#existential #long #wtf #op

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callcentermasters · 2 years ago

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Streamlining Efficiency and Customer Satisfaction: Call Center Setup and Management Solutions

In today's fast-paced business landscape, establishing an effective call center is crucial for organizations aiming to provide exceptional customer service. A well-designed call center setup, supported by robust management solutions, can significantly enhance operational efficiency, improve customer satisfaction, and boost overall business success. This article delves into the key components of a successful call center setup and explores innovative management solutions that can optimize performance and ensure customer-centric operations.

1. Strategic Planning and Infrastructure:

A successful call center setup begins with meticulous strategic planning. Understanding the organization's objectives, target audience, and service requirements is essential for designing an efficient infrastructure. Considerations such as call volume projections, necessary hardware and software, telephony systems, and network infrastructure must be carefully assessed. Advanced technologies like cloud-based solutions can offer scalability, flexibility, and cost-effectiveness, allowing businesses to adapt to changing demands.

2. Workforce Management:

A well-managed workforce is the backbone of any call center. Efficiently scheduling agents, forecasting call volumes, and accurately estimating staffing needs are crucial for maintaining service levels and minimizing wait times. Workforce management solutions leverage sophisticated algorithms to optimize scheduling, taking into account historical data, employee skills, and service level agreements. These tools enable organizations to strike a balance between customer demand and agent availability, enhancing productivity and reducing costs.

3. Quality Monitoring and Training:

To ensure consistent service quality, call centers must invest in robust quality monitoring and training programs. Implementing call recording and evaluation systems enables supervisors to assess agent performance, identify areas for improvement, and deliver targeted coaching and training. Real-time monitoring tools provide immediate feedback, allowing supervisors to intervene and guide agents during customer interactions. Continuous training programs enhance agent knowledge, soft skills, and product expertise, ultimately leading to enhanced customer satisfaction.

4. Omnichannel Integration:

Modern call centers must embrace omnichannel communication to cater to customers' evolving preferences. Integrating multiple channels, such as voice, email, chat, social media, and self-service portals, enables seamless interactions across platforms. A unified agent desktop interface and intelligent routing systems direct inquiries to the most suitable agents, ensuring consistent service delivery regardless of the channel. Omnichannel integration improves customer convenience, reduces resolution times, and fosters a personalized and consistent customer experience.

5. Analytics and Performance Metrics:

Data-driven insights play a pivotal role in optimizing call center operations. Advanced analytics tools can track key performance metrics, such as average handling time, first call resolution, customer satisfaction scores, and agent productivity. Analyzing this data helps identify operational bottlenecks, gauge customer sentiment, and make informed decisions. Predictive analytics can even anticipate customer needs, allowing agents to proactively address concerns and improve overall service levels.

6. Continuous Improvement and Feedback Loops:

A culture of continuous improvement is vital for the long-term success of any call center. Regularly seeking feedback from customers and agents alike helps identify pain points and areas of improvement. Employee engagement programs, feedback mechanisms, and recognition initiatives create a positive work environment and motivate agents to deliver exceptional service. By fostering a feedback loop, call centers can adapt to changing customer expectations, refine processes, and innovate to stay ahead in a competitive market.

Conclusion:

Setting up and managing a call center involves a multifaceted approach that blends strategic planning, technology implementation, and effective management solutions. By prioritizing infrastructure, workforce management, quality monitoring, omnichannel integration, analytics, and continuous improvement, businesses can establish customer-centric call centers that drive operational efficiency and enhance customer satisfaction. Embracing innovative solutions and staying attuned to evolving industry trends will position organizations for success in an increasingly competitive business landscape.

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