#CX (Customer Experience abbreviation) | Explore Tumblr posts and blogs

softonlinetraining · 2 years ago

Text

Things to know before you learn Oracle Fusion Technical

A brief review on Oracle Fusion Cloud Technical is that Oracle Cloud includes cloud-based applications for enterprise resource planning (ERP) and the enterprise performance management (EPM) as well as manufacturing and supply chain management (SCM) and the management of human capital (HCM) as well as the customer experience (CX). In simple terms, Oracle Cloud could be an online business platform divided into four kinds of applications. These include Customer relationship management (CRM), human resource management and corporate resource planning and supply chain management.

Key Features of Oracle Fusion Technical:

Certain key functions in Oracle Fusion Technicalare popularly known for their massive capabilities that aid large or enterprise businesses to produce reports, or perform any other reasonably technical tasks. The most prominent one is:

Reporting from OTBI and is abbreviated as Oracle Transactional Intelligence' reports that serve to bring to analyze historical data that is older than six months old is eliminated each week.

Fusion BI reportingrequires a powerful SQL language to obtain the data and utilize this tool effectively

data migration to move the information into the fusion software, Oracle cloud technical pre-define and verify the data in spreadsheets. Monitoring Reports creates a variety of pre-built reports to aid in monitoring and managing end-users. Integrations - the BI Publisher Reporting (BIP), SOAP Web Services Financial Extracts, Automation of Economic Extracts

Benefits of Oracle Fusion Technical:

Oracle Cloud applications are intended to combine and improve efficiency by integrating business functions and operations. These Cloud applications provide certain benefits external to them, but they are not as good as

Sandboxes

Create Infolet, Customize Standard Fusion UI/Page

Change Logo, Add Banner, Integrate External Application

Overview of Application Composer, and Migrate Customizations

FBDI, File-Based Data Import (FBDI) FBDI Automation utilizing Oracle SOA Suite and Java

Inbound SOAP Web Services, Inbound REST APIs, ADFdi Spreadsheet Data Loader

Import Files by using UCM Web Service

Basics of Cloud Computing, Fusion Cloud Architecture and Reporting Tools

Who should pick the Oracle Fusion Technical Training?

There is a significant future career path and scope for those who go for this type of technology. Young and enthusiastic freshers ERP (EBS/Peoplesoftor JDE) Consultants and Developers and Programmers. Due to the lack of qualified professionals in this area The demand for skilled professionals continues to grow.

Career Opportunities for Oracle Fusion Technical:

Oracle Fusion Cloud Applications not just aids in business development but also aids in advancing career possibilities around the world. Oracle Fusion Technical has an outstanding learning capability that can help you complete all of the difficult business tasks. According to an employment survey conducted recently and a study, it's been proven that jobs that are based on Oracle are in terms of freshness comparison to the other jobs. The specialized guidance for Oracle Fusion Technical Training and consequently the certification from an established and reputable institution that specializes in Oracle Fusion cloud technology will reveal an array of options for job seekers as well as professionals. Soft Online Training provides you with the most reliable instruction, Oracle Dumps & Exam Support, as well as mockup-interviews that increases your confidence levels to 1 year. Membership to multiple batches including Resumes and Resumes preparation and Actual Time Project Documents, etc.,

How to Learn Oracle Fusion Technical?

Technology-related learning with a lot of support from a particular institution or module is much more crucial particularly for a technological cloud-based Oracle Fusion.

The IT world is expanding at an alarming rate, and new technologies and innovations are introduced every day. Understanding or being aware of the core technologies is equally vital as other cloud applications. But, here the question is where to urge to grasp all the information/training? In short, we suggest you all the solutions to your queries all in one location "Soft Online Training"

Soft Online Training provides you with the necessary training that will help you prepare using real-time scenarios. It could be an easy setting up about the Soft Online Trainings Oracle Fusion Technical Online Training.

Why Choose Soft Online Training IT for Oracle Fusion Technical Training

Soft Online Training it's a designed algorithm that provides essential instruction with a thorough flow of the Oracle technical cloud. The primary reason to decide on Soft Online Training's specific curriculum that is used for the day-to-day tasks that are part of Oracle Fusion Technical Training. Oracle Fusion Technical Training. Soft Online Training also provides all-inclusive placement assistance to any employee, even freshers. They have healthy partnerships with top 3 companies, where you can get several job openings that you'd like to pursue.

0 notes

listiqueblog · 6 years ago

Text

Searchandising: Site search hacks that drive revenue

Improving customer experience is top-of-mind for every digital business. Billions are spent each year on mobile apps, content, personalization and omnichannel capabilities. And hundreds of hours are spent on redesigning websites and conversion optimization.

Yet CX plans often overlook a fundamental piece of the equation: site search performance.

Visitors who search are explicitly telling you what they want and are more likely to convert than visitors who browse (50% higher according to an Econsultancy survey).

Today’s best-of-breed search tools have come a long way from simple keyword matching, boasting varying degrees of autocorrection, semantic matching, machine learning and personalization.

But too often, merchandisers “set and forget” search, relying on their solutions to just work their voodoo. Rarely do merchandisers take advantage of the tuning capabilities they’ve paid for.

The result is site search behaving badly, or at least underachieving its potential. Leaving search on default settings may be efficient, but neglecting to check under the hood to ensure search shows the right products for your “money keywords” costs dollars and sense.

The scale of individual “pinhole leaks” in your system can amount to significant lost revenue every year. The good news is you can identify and correct these leaks with a simple auditing process and site search tweaks.

Auditing site search

Step 1: consult your analytics

Pull out your search analytics, and set your date range to one year. Look for high volume searches with underperforming revenue and conversion rates, or high abandonment and refinement rates, and create a short-list of 10-30 “money keywords” to optimize.

Bonus tip: During this exercise, scan your report’s top 100-500 keywords and jot down common abbreviations, misspellings and product attributes that appear. This intel can help you improve your search application’s thesaurus, and may identify helpful category and search filters.

Step 2: test your searches

Now the fun part — roll up your sleeves and play customer! Check for anything irrelevant or out of place. Wear your “business hat” as you do this, and look for opportunities to tune results to better match your merchandising strategy.

For every search you audit, note what needs to improve about the experience. For example, investigate why sunglasses are appearing in searches for “grey jackets,” or why iPhone accessories outrank iPhone handsets.

Note what issues you need to correct for every search term you audit

Optimizing relevance with search logic

Many modern enterprise search applications and digital experience platforms provide merchandiser-friendly admin tools to adjust search logic, the business rules that inform the algorithm. If you don’t have access to such business tooling, enlist a developer’s help to tune the back end (most search applications are built on Solr or Elasticsearch).

There are several levers you can pull to maximize search relevance for your “money” keywords:

Index factors

Just like Google’s ranking factors, your site search algorithm calculates relevance based on index factors such as product title, category, product description, product specs (attributes), keyword tags and other metadata.

Adjusting index factors across the board, or for specific products or categories, can tune results in favor of your merchandising strategies, and improve relevance, click-through and sell-through.

For example, if you sell high ticket electronics and find accessories and lower ticket items are sneaking their way into top search positions, your engine may be weighting product name at 200% (which would boost accessories’ score), descriptions at 150%, specs at 100% and category relevance at 75%. You can improve results by reducing product name, description and spec weighting and boosting category relevance and price.

Boost-and-bury

Advanced engines may include additional index factors such as popularity (clicks, favorites and sales), product ratings, price, margin, date added, inventory count, semantic relevance and custom attributes (e.g. brand, genre, format or category).

Some product types benefit from a specific keyword or attribute boost or bury. For example, a search for “patio furniture” should boost sets above individual items like patio chairs, and bury accessories such as cushions and covers.

Boosting patio sets within results for “patio furniture” better matches customer intent than individual pieces, and can improve basket size and revenue

Bonus tip: Use your site search’s autosuggestions (or a high-volume competitor’s) to identify terms to boost or bury, per keyword.

Synonyms

Modern search applications do a decent job of recognizing synonyms out of the box thanks to their robust dictionaries and thesauri. However, most ecommerce catalogs benefit from custom synonym mapping to handle colloquial terms and jargon, brand and product names that aren’t standard dictionary terms, and their respective common misspellings. After all, one man’s “thumb drive” is another’s “memory stick,” and one woman’s “pumps” are another’s “heels.”

A usability study by Baymard Institute found 70% of ecommerce sites failed to map synonyms and only return results that match search terms as entered. Considering brands and manufacturers often describe the same things in different ways, this hurts recall and customer experience. It can also stifle sales for products that don’t match the most frequent variants of popular product searches — the two-piece swimsuits in a world of bikinis.

And don’t forget model numbers! Baymard’s research found only 16% of ecommerce sites do.

Fuzzy logic

Most search tools employ fuzzy logic to handle plurals, misspellings and other near-matches. This increases recall (number of results returned) for a given search, and often improves results, especially for misspellings.

For example, a search for “pyjamas” would return matches for “pajamas.” Using stemming, a search including “floss” could match “flossing,” “flosses,” “flosser” and “flossers.”

However, fuzzy logic doesn’t always improve results, particularly when fuzzy matching or stemming a product or brand keyword matches attributes of other products, or other product types altogether.

For search engines that use “or” operators in their algorithms, results can appear when only one word in the query matches product information. For example, any search that includes “orange” (attribute) would return results for “Orange Boss” (brand).

“Or” operators match products to any keyword in a multi-keyword query

Understanding context and adding exclusion rules for specific searches tightens recall and maximizes the precision of your results.

For example:

plant, planted and planter salt, salts and salted blue and blues boot and booties belt and belted print, printer, and printing cook, Cook, cooker, cooking rock, rocker, rocking

Many of today’s enhanced search platforms offer semantic matching, natural language processing and learning algorithms out-of-the-box. Some are intelligent enough to detect when a keyword is intended as a product, attribute or utility of the product (such as “for older dogs”). Nevertheless, even Cadillac tools can miss some important contextual variables specific to your catalog, customer and merchandising strategy. When auditing your top search terms, look for fuzzy product matches that should be excluded or buried.

Bonus Tip: Excluding stemming variants“-ing” and “-er” and “-ed” in general across all searches can tighten search results, optimizing for relevance and sell-through.

Showing fewer matches reduces the “paradox of choice” effect which can lead to slower decision making or even indecision. A tighter set also supports mobile shoppers who have a harder time browsing and comparing products within a list on a smaller screen, and who struggle with applying filters and facets.

Searchandising with slot rules

Slot rules tell your site search engine specifically how you want to populate your product grid for a specific search. For example, you may always want the first row to show your house brand for searches that don’t include a specific brand. Or, to show only full price products in the first three positions, and flexibly rank the rest. (Not all site search tools support slot rules, but many enterprise solutions do).

Keywords that span multiple categories such as “jackets” (men’s, women’s, boys’ and girls’) and thematic searches (e.g. “Valentine’s gifts,” “white marble,” “LA Raiders” or “safety equipment”) benefit from slot rules that diversify results rather than front-load from a popular category. This helps your customer understand you carry a breadth of products and may help them refine their results, especially on mobile where fewer results are visible per screen.

Slot rules can diversify results to ensure results from certain categories aren’t overrepresented in top positions

Bonus Tip: The most efficient way to leverage slot rules is to apply them to your category lists and apply search redirects for exact-match queries. If you uncover high-volume searches that don’t have associated categories, create them! This helps customers who browse rather than search, supports guided selling and can boost SEO.

Search redirects to category landing pages can optimize the buying experience for exact-matched terms

Personalizing search

Search engines and DXPs (digital experience platforms) with machine learning capabilities are gaining popularity, promising to optimize relevance and performance with minimal effort from the business.

Semantic relevance returns product matches even when queried keywords don’t appear in descriptions or metadata.

Natural language processing identifies search intent and context such as a navigational query (looking for a category) or searching by attribute or product function (e.g. “dry food for older dogs”).

Aggregated behavioral data can match a visitor to past activity and look-alike customer segments, using predictive analytics to provide personalized recommendations.

Despite their intelligence, advanced tools suffer as much from set-and-forget implementation as their less sophisticated counterparts. Shipping with the most powerful searchandising controls, these platforms are designed for merchandising logic. But many users of these engines fail to leverage their capabilities, and never experience the full value of their technology. Why you still need to “searchandize” your personalized search engine

Machine learning takes time to get good. Highly trafficked sites with relatively evergreen catalogs benefit most, while less trafficked sites with large catalogs (thus a long search tail) or higher catalog turnover may struggle to build reliable affinities between search queries and products.

Default settings create bias. It’s well demonstrated that top search slots receive higher click-through, on average. When algorithms favor popularity metrics, the “rich get richer” over time. Search satisfaction can dwindle as SKU variants such as sizes and colors sell out, and fresh, full-margin product may be buried under discounted stock.

Tools are agnostic to your merchandising strategies. With data and time, intelligent search tools can recognize buying trends, seasonality and more. But they still lack insight into when it trend forecasts, promotional calendars, anticipated shifts in demand and other variables. By the time they catch up, this context may be stale!

To ensure personalized search serves your business in real-time, leverage index weighting, boost-and-bury and slot rules the same way you’d tune non-personalized search.

Advanced personalization

DXPs that integrate with CRM and ERP systems allow you to shape merchandising logic for individual catalogs, geographics and customer segments. For example:

Boost new items and prestige brands for high-spending segments, or boost heavy puffer jackets to New Yorkers and bury them for Californians

Strongly boost SKUs and brands previously purchased to individual B2B accounts (even if ordered offline)

Strongly bury products that aren’t available for international shipping to non-domestic visitors

Target should bury “not available for intl shipping” products for non-US shoppers

Don’t reset-and-forget!

Search tuning shouldn’t happen in a vacuum. Document your strategies every time there’s an update to merchandising logic. An audit trail ensures other team members (and future members) know what was tuned and why, and can revisit strategies as data is collected and business strategies and objectives evolve.

Consider time-limited strategies. Certain searches will benefit from tuning around seasonality, promotional events and other variables. Site-wide adjustments may also be relevant. For example, boosting sale items December 26 through January 31 helps clear excess inventory and matches buyer expectations for traditional retail. Some tools allow you to set start and rollback dates for merchandising rules. If yours doesn’t, ensure someone’s assigned to revert changes at a designated time.

Should you A/B test your tuning strategies? Your enterprise search tool or DXP may natively support A/B testing. However, because split testing requires sufficient traffic to produce reliable results for each keyword, and sends half of your traffic to untuned results, it’s often unnecessary — especially when you’re closing an obvious experience or relevance gap.

Site search doesn’t have to remain a black box. Make search tuning a regular part of your searchandising strategy to optimize your customer experience, built trust and loyalty, save lost sales and ensure search results are always in step with your ever-evolving business strategies.

Up next in this series: Tips for tuning autosuggest. Are you subscribed?

The post Searchandising: Site search hacks that drive revenue appeared first on Get Elastic Ecommerce Blog.

Searchandising: Site search hacks that drive revenue published first on https://goshopmalaysia.tumblr.com

0 notes