#3E-Good organizational skills

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BSBHRM501 | Manage Human Resource Service | HRM

Activities

Activity 1 A

The estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to the students to analyze business strategy and operational plans to determine human resource requirements.

Answer the following question:

1. What is the link between operational and strategic plans?

Activity 1B

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to the students to review external business environment and likely impact on organization’s human resource requirements.

Answer the following question:

1. What are the main external factors that will influence human resource requirement?

Activity 1C

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to the students to an opportunity to consult line and senior managers to identify human resource needs within their area.

Answer the following question:

1. Why is it important to consult with line and senior managers to identify human resource needs within their area?

Activity 1D

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to review organization’s requirements for diversity in the workforce.

Answer the following question:

1. Name five reasons why following legislative guidelines helps to improve the organization’s profile and provides benefits to the organization.

Activity 1E

Estimated time for this activity is 40 minutes.

Objective

Provide an opportunity to develop options for delivery of human resource services that comply with legislative requirements, organizational policies and business goals

Answer the following question:

1. Cost-benefit analysis can assist you in determining the options to deliver human resource services. What are you comparing when you calculate the CBA? What benefits can you obtain by calculating the CBA over time?

2. What are the four steps of risk analyses?

3. What is the importance of recommendations and their relevance to groups?

4. What can be the impact if the human resource service options do not comply with legislative requirements and organizational policies?

5. Your role is to deliver induction training to new employees. Following the recommendations of the HR department, you offer to induct staff to your work area. What legislative requirements would you need to know?

Activity 1F

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to develop and agree on strategies and action plans for delivery of human resources services.

Answer the following question:

1. What is consensus decision making?

Activity 1G

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to agree and document roles and responsibilities of human resource team, line managers, and external contractors

1. Using the last two questions in Activity 1F, recommend and discuss the documentation that you should use to implement the plan. In your answer include that importance of documenting the roles and responsibilities of the HR team.

Activity 2A

Estimated time for this activity is 20 minutes.

Objective

Provide an opportunity to develop and communicate information about human resource strategies and services to internal and external stakeholders

Answer the following question:

1. What is a stakeholder? 2. What is an internal stakeholder? Give three examples. 3. What is an external stakeholder? Give three examples. 4. Give five examples of direct communication. 5. Give five examples of indirect communication. 6. Your organization has decided to reduce the rate of pay for overtime from time and a half to time and a third. It is the HR department’s responsibility to communicate this to the field staff. Select a method, or methods, of communicating this and explain your reasons.

Activity 2B

Estimated time for this activity is 20 minutes.

Objective

Provide an opportunity to develop and negotiate service agreements between the human resource team, service providers, and client groups

Answer the following questions:

1. List the service providers that your organization uses and the services that they offer. Service agreements should identify the following:

Goals The services that must be delivered The support and resources required The roles of the parties The expected effectiveness of service delivery Costs and payments The way in which services are developed and provided

2. Choose one of the service providers chosen above and outline each of the areas that the service agreement should identify.

3. Using the answers that you have provided in this section, make notes on the service level agreements key clauses.

Description of the service Service definition Performance tracking

Activity 2C

Estimated time for this activity is 10 minutes.

Objective

Provide an opportunity to document and communicate service specifications, performance standards, and timeframes

Answer the following question:

1. What is the key importance of duration and communication in this process?

Activity 2D

Estimated time for this activity is 20 minutes

Objective

Provide an opportunity to identify and arrange training support if required

Answer the following questions:

1. What information does the Performance Improvement provide you with? 2. You use an external provider to deliver training to your staff. Is this the only support that they need? Why? Why not? 3. What support is offered to staff within your organization to develop staff? 4. What is the importance of the support programs?

Activity 2E

Estimated time for this activity is 15 minutes.

Objective

Provide an opportunity to agree on, and arrange to monitor of quality assurance processes

Answer the following questions:

1. What is the importance of monitoring quality assurance in regards to external providers? 2. When you monitor a program, what should you be able to identify? 3. When should quality start to be monitored?

Activity 2F

Estimated time for this activity is 25 minutes

Objective

Provide an opportunity to ensure that services are delivered by appropriate providers, according to service agreements and operational plans

Answer the following questions:

1. When choosing an external provider, what do you need to know?

2. What is a needs assessment?

3. Two staff has completed a needs assessment. The HR manager has identified that they need the training to update their computer skills.

4. Using the information that you have used, put together an outline of what you need to know and make recommendations on how you can do it. Design a questionnaire if you find this easier.

5. Why do you need the external provider?

6. What should you keep in mind when you choose an external provider?

Activity 2G

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to identify and rectify underperformance of human resource team or service providers

Answer the following questions:

1. What is underperformance? 2. Why does underperformance arise? 3. List the steps that you may be required to follow if underperformance arises in your team?

Activity 2H

Estimated time for this activity is 20 minutes

Objective

Provide an opportunity to identify appropriate return on investment of providing human resource services

Answer the following questions:

1. According to the Human Resource management performance model what areas should be measured to indicate an appropriate return on investment on HR services?

2. Consider areas that this way of measuring performance may be problematic.

Activity 3A

Estimated time for this activity is 10 minutes.

Objective

Provide an opportunity to establish systems for gathering and storing information needed to provide human resource services

Answer the following questions

It is vital for HR to ensure that they maintain good databases and that all information is current and relevant, ensuring at all times that data protection legislation is adhered to.

Name five types of information that HR need to keep records on.

Activity 3B

Estimated time for this activity is 20 minutes

Objective

Provide an opportunity to survey clients to determine level of satisfaction

Answer the following questions

1. What questions should you ask when you are going to develop a survey? 2. How can you control the size of the survey? Why would you need to control the size of the survey? 3. When asking survey questions, what should you not do? 4. What is the difference between verifiable and unverifiable questions?

Activity 3C

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to capture on-going client feedback for the review processes

Answer the following questions

1. What does feedback measure? 2. List the different types of feedback. 3. What should feedback focus on?

Activity 3D

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to analyze feedback and surveys and recommend changes to service delivery

Answer the following questions

1. You have been asked to review feedback for a recent survey from ten customers. Your organization has two training providers. The feedback for training organization one identifies the seven customers is happy with their provider, one is not and the others are indifferent. You have been asked to review feedback for a recent survey from ten customers.

Draw a graph depicting the results.

Activity 3E

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to obtain approvals to variations in service delivery from appropriate managers

Answer the following questions

1. Why is it important to make sure that you obtain the appropriate approvals to variations in service delivery? 2. Why do organizations have paper trails in regards to obtain approvals? 3. What steps do you need to follow to obtain approval to change service delivery in your work area?

Activity 3F

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to support agreed on change processes across the organization

Answer the following questions

1. What role can HR play in organization change?

Activity 4A

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to ensure personal behaviour is consistently ethical and reflects values of the organization

Answer the following questions

1. Outline the Code of Ethics that you follow as a part of your role within your organization

2. How would you ensure that personal behaviour is consistent and reflects the values of the organization?

Activity 4B

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to ensure Code of Conduct is observed across the organization, and its expectations are incorporated in human resource policies and practices

Answer the following questions

1. In your own words, define what a code of conduct is and what you will find in the code of conduct.

Activity 4C

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to observe confidentiality requirements in dealing with all human resources information

Answer the following questions

1. What is the difference between confidentiality and privacy? 2. How does this apply to the human resources department?

Activity 4D

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity for the opportunity to deal promptly with unethical behaviour.

Answer the following questions

1. How should the unethical behaviour be dealt with?

Activity 4E

Estimated time for this activity is 15 minutes

Objective

Provide an opportunity to ensure all human resource staff understands requirements regarding their ethical behaviour

Answer the following questions

1. How can you ensure that human resource staff understands requirements regarding their ethical behaviour?

Skills and knowledge activity

Estimated time for this activity is 45 minutes

Objective

Provide an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence, and performance evidence.

1. The answers to the following questions will enable you to demonstrate your knowledge of:

a. Reading b. Writing c.  Oral Communication d.  Numeracy e.  Navigate the world of work f.  Interact with others g.  Get the work done h.  Identify the key provisions of legal and compliance requirements that i. apply to managing human resources j.  Summaries the organization's code of conduct k.  Explain human resource strategies and planning processes and their l. relationship to business and operational plans m.  Describe performance and contract management n.  Explain how feedback is used to modify the delivery of human o. Resources

2. Explain how to analyze business strategy and operational plans to determine human resources requirements

3.  Demonstrate how to review external business environment and its likely impact on your organization’s human resource requirements

4. How would you communicate with management to identify human resource needs in relevant areas

5.  Explain how you would develop options for the delivery of human resources services that comply with legislative requirements, organizational policies and business goals.

6. Demonstrate how you would develop and communicate information about human resources strategies to internal and external stakeholders

7.  Describe the process you would go through to develop, negotiate, implement, monitor and evaluate service agreements between the human resources team, service providers, and client groups

8. Explain how you would identify and rectify underperformance of the human resources team and/or service providers.

9. Develop a process to evaluate the delivery of human resources service including gathering and storing information, determining client satisfaction, analyzing feedback to inform recommended changes, and obtaining approval and support from appropriate managers.

10.  Explain the process you would follow to manage the integration of business ethics in human resources practices. Ensure you identify organizational ethics and values, how this is incorporated into human resources policies and practices, and how unethical behaviour is identified and managed.

Major activity

Estimated time for this activity is 60 – 120 Minutes

Objective

Provide an opportunity to demonstrate your knowledge of the entire unit.

Answer the following questions

1. Determine strategies for delivery of human resource services 2. Manage the delivery of human resource services 3. Evaluate human resource service delivery

Manage integration of business ethics in human resource practices.

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