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Mount Elizabeth’s newest WhatsApp service, and what it means for you

If you’ve ever been put on hold by customer service, you’ll know what a painstakingly time-consuming task it can be. Whether you’re trying to schedule a doctor’s appointment, inquire about a procedure or simply asking for directions, you could easily waste hours bouncing from operator to operator just to accomplish something that would only take a few minutes.

Thankfully, in this day and age where WhatsApp messaging is so prolific, it’s no surprise Singapore’s Mount Elizabeth Hospitals (Orchard and Novena) have taken hold of the texting trend. We are now able to make general enquiries through Mount Elizabeth’s new patient assistance feature, simply by messaging via WhatsApp.

Let’s say you need to reschedule an appointment or have a medical enquiry. Instead of waiting on the phone — unable to do anything else like texting or replying emails — you can simply text Mount Elizabeth’s patient assistance centre and get your answer in a working day. More complexed enquiries may take longer to respond, but the greatest part is that you no longer need to wait around by the phone for a customer service to answer your queries.

So what does this mean for us?

A system like this brings immense value and convenience to patients. Not only is it a great time-saver, it provides a seamless and direct line of communication with the operator, making for a more conversational and natural interaction.

Feedback is prompt, and it’s easy to use—just add the mobile number to your contacts list and you’re instantly connected. Within one working day, all questions will be answered. Even the method of response is meant for your convenience. Receiving a text notification on your phone which you can read any time of the day definitely beats an untimely callback during during a work meeting.

It’s an effective customer service on all levels and not having to be put on hold is sure to make most of us very happy campers.

Here are some of the actions you could perform over WhatsApp:

Booking/rescheduling appointments

Medical enquiries

Price plans

Getting connected to the right specialist

For Mount Elizabeth Hospital (Orchard), simply WhatsApp +65 8111 7777.

For Mount Elizabeth Hospital (Novena), simply WhatsApp +65 8111 5777.

This content was produced in partnership with Mount Elizabeth Hospitals.