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Crisis Management

Crises do not come with an appointment. It can strike any business at any time. It could be a corporate governance issue, a disgruntled employee, a plant by competitor, a fracas at the factory or on action by the authority or simple a call by any rent-a-course bridge a collateral damage is done. To recover from it you require compelling strategy and impeccable implementation that could leave nothing at chance.

Our expertise and experience in managing Crisis Management Training in Mumbai communication for our clients through fast response timely communication and ability to put together a Crisis Management Training in Bangalore plan and its implementation has protected and rebuilt many reputations. The success have endured to the clients today this practice of ours is high end and Crisis Management Training in Delhi NCR unique in many ways where we have to built in cross function abilities ranging from reputation management, public affairs, media and online onslaught.

Some of the topics covered under this program are:

Anticipation and preparation.

Simulation of unexpected crisis.

Identifying sources of crisis.

Pre-emptive and response strategy.

Understanding wet-blanketing.

Identifying communication priorities in managing a crisis situation.

Key initiatives to convey the right message.

Communicating key messages in concise and effective manner.

Developing and managing effective internal communications.

Plugging negative communication leakages.

Managing multiple pressure points and addressing core issues.

Evaluating media coverage and managing public opinion.

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Media Training

Some of the topics covered under this program are:

Understanding Editorial Media and functioning.

How to leverage editorial media for image building.

Crisis & Media.

Media & Business – Critical issues.

Key challenges in handling Mainstream Media: Print, TV, Online and Trade Media.

The call for interviews / TV Appearance.

Preparing for a TV Show.

Shadow Boxing – Getting your message across.

The finer points for the media show– what to wear, how to look.

How to get it right in-camera / tape.

Making points and counter-points.

The art of managing public perception through media.

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Patrons

Brief description of the Crisis cases:

Bringing public confidence back A large financial institution ran into severe crisis due to its alleged wrong decisions in investments in certain instruments. Our strategy to communicate, change in its working philosophy, management structure and improved internal mechanism involving investors, employees and other stake holders helped it win the public confidence back and turn into a large institution.

A famous change chain of non- vegetarian restaurant faced agitation by animal right activists who’d restrain the visiting guests from entering the restaurant created ruckus and resulted in negative photo caps and stories. It also had PETA run a negative campaign against the chain. Our intervention and communication about the fair-play by the client and misplaced notion by the activists helped the client bounce back.

A popular television channel faced the wrath of authorities and public for a certain incident act by one of the participants in the program which was delayed resulting in public brouhaha. Our communication was to explain the channel’s view point and the steps it had taken to prevent such incidences helped to reconnect with the viewers and sponsors.

In the wake of controversy regarding entry of private players in cooking gas we highlighted the problems faced by private players and communicated the need for level playing field.

A famous college in Mumbai came in flak from all political parties and saw violent demonstrations because it started enforcing certain disciplines. The college also faced allegation of closing down. We brought out the facts in the open about the academic interests and management stance and highlighted misplaced fears of students and parents. Thus the academic and public interest was protected.

A famous five star hotel faced flax from certain motivated customers who went to town talking about food containing insects in the restaurant. The clients point view was projected and its system of maintaining hygiene was communicated. This potential situation that could have raised questions in the mind of other patrons was averted.

On the Telecom policy issue, there was a huge opposition. We helped communicate the advantages of the policy through over 200 open houses across the country inviting all stakeholders. The exercise resulted in healthy public debate and discussions and resulted in policy implementation.

A large enforcing agency realized that its good work was wrongly interpreted and reported in the media. It was realizes that there was a need for better communication between the agency and media. An intense media coaching program for the agency’s personnel impacted the briefing and reporting resulting in better public outreach.

A Textile manufacturer faced severe labour problem with two warring unions going violent which resulted in loss of lives of two labourers and became the case of alleged human rights violation. Our strategy and communication to put the entire issue in the right perspective in front of all stake holders including media not only reduced conflicts but led to peaceful resumption of production.

We helped a large co-operative bank communicate its strong fundamentals to all stake holders timely to avert an impending crisis as rumours were flying thick about its closure.

A public communication program was initiated to highlight pro’s and con’s of streptokinase verses Veronese (injections given at the time of heart attack) to avert a divide in the medical and paramedical fraternity.

An NGO came up with a campaign to showcase the dilapidated condition of the municipality schools. We helped them run the online campaign and created a microsite for the masses to sign the petition and to support such a cause. This garnered a lot of signature and pictorial depiction resulting in meaningful initiatives by the authorities.

A state Govt’s flagship program of running subsidised canteens run into negative publicity and criticism. We developed and showcased the positives and benefits in an intensive way through media mobilization and stake-holder outreach.

A brick and mortar S-commence services company specialising in facilitation services booths across the country faced allegation of malpractice and cheating by the trade and Franchises/Dealers, tuning violent. Our media mediation and stake-holder communication helped neutralised the situation paving way for peaceful negotiations and smooth flow of business.

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Our Approach

Problem analysis using our simulation techniques

Agenda defining

Action based tactical moves

Senior Management counseling and coaching

Response strategy development

Program rule out and mid course correction if any

Evaluation and feedback on the next cause.

Who is it for?

Corporates and NGOs

Senior professionals and industry leaders who need to interact with the media within and outside the country

Professionals, especially from service industries such as finance, marketing and individual professionals such as consultants, sr. managers, doctors, chartered accountants and artists.

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Strategic Communication

Keeping the main focus on

Counseling

Coaching

Oriel specializes in conceiving and implementing Crisis Training in Hyderabad cutting edge communication strategies for clients who face crises or Media Training in Delhi NCR problems and issues which could range from negative media reporting to labour issues or consumer complaints to litigation and pressure from various interest groups. Some of the clients with whom we worked in this speciality are drawn from

Aviation

Shipping

Infrastructure

Real estate

Financial

Consumer and Lifestyle

Hospitality and Travel

Entertainment and Film

Education

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Coaching Methodology

Our involvement begins with the briefing itself where we don't just do the need analysis for NOW but bring our Crisis Management Training in Mumbai experience and skills to look at what kind of Media Training in Bangalore skill set will be required in keeping with the growth and role profile of the participants.

Accordingly, we define the framework and develop the course-ware. The whole process is interactive and the participants are also involved to ensure Crisis Training in Kolkata that the program is customized completely to suit the immediate and near-future needs of the participants, thus eliminating all possibilities of ambiguity of all sorts.

Key highlights of our coaching methodology

Identifying individual problem areas: Each participant is tested for his own set of problem areas. A specially designed test identifies the learning needs which becomes the basis for customized coaching.

Interactive Learning: Each session is interactive and is designed to quicken the learning process.

Participative Teaching: Individuals participate in group discussions, question-answer sessions and role-plays thereby shedding individual inhibitions.

Teaching Aids: Modern teaching aids, such as video and audio cassettes & CDs, pictures and charts, help to demonstrate and illustrate a difficult task and show the correct ways.

Real-Life Applications: Every topic and lesson is rehearsed for real life situations and participants are made to learn how to apply their learnings in day-to-day life.

Pre-training follow-up: Assessment Test to participants, one week before the programme. Training Manager's feedback on participants

Post-training: Online feedback and support to participants Follow-up with updates, once in two months Advanced follow up programmes, quarterly.

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What Oriel Does

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About Oriel

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What Oriel Does?

Oriel's Crisis Management Training in Mumbai practice helps clients anticipate crises and put in system to prevent it from damaging reputation and goodwill Media Training in Bangalore or limiting the same to a level that it doesn't threaten the core interest.

We counsel our clients on

Prevention

Readiness

Response and recovery from crisis situation

Hands on implementation of crisis communication program

Strategic guidance all through the phases of crisis

Crises coaching

And setting up of system for prevention and recovery