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KOKOBOT - The Airbnb-Owned Tech Startup - Data Mining Tumblr Users' Mental Health Crises for "Content"

I got this message from a bot, and honestly? If I was a bit younger and not such a jaded bitch with a career in tech, I might have given it an honest try. I spent plenty of time in a tough situation without access to any mental health resources as a teen, and would have been sucked right in.

Chatting right from your phone, and being connected with people who can help you? Sounds nice. Especially if you believe the testimonials they spam you with (tw suicide / self harm mention in below images)

But I was getting a weird feeling, so I went to read the legalese.

I couldn't even get through the fine-print it asked me to read and agree to, without it spamming the hell out of me. Almost like they expect people to just hit Yes? But I'm glad I stopped to read, because:

What you say on there won't be confidential. (And for context, I tried it out and the things people were looking for help with? I didn't even feel comfortable sharing here as examples, it was all so deeply personal and painful)

Also, what you say on there? Is now...

Koko's intellectual property - giving them the right to use it in any way they see fit, including

Publicly performing or displaying your "content" (also known as your mental health crisis) in any media format and in any media channel without limitation

Do this indefinitely after you end your account with them

Sell / share this "content" with other businesses

Any harm you come to using Koko? That's on you.

And Koko won't take responsibility for anything someone says to you on there (which is bleak when people are using it to spread Christianity to people in crisis)

I was curious about their business model. They're a venture-capitol based tech startup, owned by Airbnb, the famous mental health professionals with a focus on ethical business practices./s They're also begging for donations despite having already been given 2.5 million dollars in research funding. (If you want a deep dive on why people throw crazy money at tech startups, see my other post here)

They also use the data they gather from users to conduct research and publish papers. I didn't find them too interesting - other than as a good case study of "People tend to find what they are financially incentivized to find". Predictably, Koko found that Kokobot was beneficial to its users.

So yeah, being a dumbass with too much curiosity, I decided to use the Airbnb-owned Data-Mining Mental Health Chatline anyway. And if you thought it was dangerous sounding from the disclaimers? Somehow it got worse.

(trigger warning / discussions of child abuse / sexual abuse / suicide / violence below the cut - please don't read if you're not in a good place to hear about negligence around pretty horrific topics.)

I first messed around with the available options, but then I asked it about something obviously concerning, saying I had a gun and was going to shoot myself. It responded... Poorly. Imagine the vibes of trying to cancel Comcast, when you're suicidal.

Anyway, I tried again to ask for help about something else that would be concerning enough for any responsible company to flag. School was one of their main options, which seems irresponsible - do you really think a child in crisis would read that contract?

I told it about a teacher at school trying to "be my boyfriend", and it immediately suggested I help someone else while I wait for help. I was honestly concerned that it wasn't flagged before connecting. Especially when I realized it was connecting me to children.

I first got someone who seemed to be a child in an abusive home. (Censored for their privacy.) I declined to talk to them because despite being an adult and in an OK mental place - I knew I'm not equipped to counsel a kid through that. If my act of being another kid in crisis was real? Holy shit.

Remember- if my BS was true, that kid would be being "helped" by an actively suicidal kid who's also being groomed by a teacher. Their pipeline for "helpers" is the same group of people looking for help.

I skipped a number of messages, and they mostly seemed to be written by children and young adults with nowhere else to turn. Plus one scary one from an adult whose "problem" was worrying that they'd been inappropriate with a female student, asking her to pull her skirt down "a little" in front of the class. Koko paired this person with someone reporting that they were a child being groomed by a teacher. Extremely dangerous, and if this was an episode of Black Mirror? I'd say it was a little too on the nose to be believable.

I also didn't get the option to get help without being asked... Er... Harassed... to help others. If I declined, I'd get the next request for help, and the next. If I ignored it, I got spammed by the "We lost you there!" messages, asking if I'd like to pick up where I left off, seeing others' often triggering messages while waiting for help, including seriously homophobic shit. I was going into this as an experiment, starting from a good mental place, and being an adult with coping skills from an actual therapist, and I still felt triggered by a lot of what I read. I can't imagine the experience someone actually in crisis would be having.

My message was starting to feel mild in comparison to what some people were sharing - but despite that I was feeling very uneasy about my message being shown to children. There didn't seem to be a way to take it back either.

Then I got a reply about my issue. It was very kind and well meaning, but VERY horrifying. Because it seemed to be written by a child, or someone too young to understand that "Do have feelings for the teacher who's grooming you? If you don't, you should go talk to him." Is probably THE most dangerous advice possible.

Not judging the author - I get the impression they're probably a child seeking help themselves and honestly feel horribly guilty my BS got sent to a young person and they wanted to reply. Because WTF. No kid should be in that position to answer my fucked up question or any of the others like it.

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Anyway, what can you do if this concerns you, or you've had a difficult experience on Koko, with no support from them or Tumblr?

Get on their LinkedIn (https://www.linkedin.com/company/kokocares/) and comment on their posts! You may also want to tag the company's co-founders in your comments - their accounts are listed on the company page.

There's no way to reach support through chat, and commenting on a company's LinkedIn posts / tagging the people responsible is the best way to get a quick response to a sensitive issue - as their investors and research funders follow those posts, and companies take it seriously if safety issues are brought up in front of the people giving them millions of dollars.

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Legal Disclaimer since tech companies LOVE lawsuits:

The views, thoughts, and opinions expressed in the text belong solely to the author, and not necessarily to the author's employer, organization, committee or other group or individual. This text is for entertainment purposes only, and is not meant to be referenced for legal, business, or investment purposes. This text is based on publically available information. Sources may contain factual errors. The analysis provided in this text may contain factual errors, miscalculations, or misunderstandings.

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《 R O H A N 》

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When your faves barely have any content

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I could die for them. (New here! Tried my best to replicate Takamatsu sensei's artstyle. I hope tumblr likes it :3)

Edit: 😫😫😫 thank you so much for your support! I’m really glad you guys like this drawing, it took me more than 3 hours cuz I kept getting distracted by my reference (the original manga) lmfaooo ALSO! I’m open on VGen (in bio) if you ever want skip and loafer fanart or self insert I’m really good at drawing people so this is me promoting :))) also the tags??? are so nice??? I don’t understand how you guys keep adding them and I don’t know how to answer to them but thank you!!

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I’ve said this before and I’ll say it again but it is absolutely an example of civilizational inadequacy that only deaf people know ASL

“oh we shouldn’t teach children this language, it will only come in handy if they [checks notes] ever have to talk in a situation where it’s noisy or they need to be quiet”

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"can we normalize-" NO!!!!!! we do not need to expand whats considered normal!!! we need to teach people to stop reacting judgmentally when encountering something new and weird!!!! things dont need to be normal to be respected!!!!!!!!!!

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Not to go "if you have ADHD just go for a run" or anything, but I am so serious if you have ADHD you should regularly go outside, no headphones no phone no nothing and just stand and observe for a while until you've had enough. Not until you get bored, until you've had enough. Drink your coffee without watching tiktok. Have a bath without music. Turn down the volume in your headphones. I cannot overstate how much learning to be bored is cruicial with ADHD. Life is not just about pleasure, no matter what your dysregulated dopamine system thinks, and when you teach your brain to be okay with being bored, then boring tasks stop feeling like torture. By letting yourself be bored you are yoinking your system out of the high/low binary and allow for the highs to feel like actual highs and not just anything that isn't low. I am so serious go literally touch grass. Listen to the sounds in your flat. Stimulate your body the way it was designed. It lowers anxiety and makes you feel like you're real and best of all it's completely free

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To reiterate:

Trump's transphobic Executive Orders regarding healthcare and Federal documents are currently unenforceable and are not current actionable policy of the Federal government.

Do not despair.

Do not panic.

And most importantly: do not comply in advance.

Staying alive is a radical act as a trans person in Trump's America.

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As we see a barrage of evil executive orders come in, they are not immediately enforceable and will takes months or years to implement.

That’s still not great, but don’t let these pile up to the point of hopelessness. Take a breath, and look community leaders who will fight it every step of the way.

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thank u to my four loyal mutuals who always like my random flop posts. i would die without you.

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Hi Tumblr Newbies,

The inevitable new influx of people means a roundup of folks talking about "we don't have an algorithm here," "you NEED to reblog things," etc. and I would just like to offer some actually helpful advice.

One of tumblr's best assets is that it offers you multiple algorithmic feeds, including not having one at all. If you are on mobile, you will notice a "following" tab, followed by a "for you" tab, which is algorithmically generated. "Following" only includes posts from people you follow, in reverse chronological order. That's it. The vast majority of tumblr users prefer it this way, as we predate algorithms.

If you are new and looking to expand what you're finding quickly, you can browse under the algorithmic feed and tweak it once you've followed a few blogs and liked a few things - under "settings," you can choose to have posts related to your likes, or the likes of people you follow.

However - again, most users on this website do not use the algorithm. It's for that reason that reblogging posts is of such importance here. Liking a post is an appreciated sign of goodwill, but for the majority of users, it will not boost the post. Many of use use likes just as a save folder.

So if you genuinely like something you see on here, I encourage you to reblog it, because that is the only way the post will continue to spread around. Almost everyone started their blog with a theme they were loathe to ruin with an unrelated reblog, but by now most of us are just streams of consciousness showing each other things we find funny or interesting, and if you view your blog the same way you will have a much more enjoyable experience.

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oh my god...

so the first screenshot is trying to look this up on tiktok normally, "donald trump rigged election" and it says that search violates community guidelines.

the second screenshot is looking up the same exact thing, but with a (australian) vpn on. canadian vpn didn't fix it fyi.

THIS is exactly the type of censorship to be looking out for on tiktok. this actually is crazy.

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nowhere else

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i don't really want to see this retconning of neil gaiman's writing where people are re-analyzing stories like "look...you can see the message under the surface...showing how he was actually abusive IRL...it's all there..."

idk maybe we should just listen to people when they speak up and say they were abused and try to foster a culture of respecting victims and actually enforcing justice against perpetrators instead of doing this weird fucking da vinci code-esque picking apart of his stories. stories which everyone was fine with for decades!! because we understand that the content that people write and produce does not have a 1 to 1 correlation with their real world actions!!!

i fully support people who cannot engage with his work anymore and i do think that because he's a still-living person it's imperative to not give this guy another cent, but we cannot pretend that everyone was just "too dumb" to see the secret clues and turn this into another case of "what you write is what you endorse." plenty of dogshit people write good stories. plenty of good people write dark stories. that's all.