sognos

[sognos]

Traditional maintenance approaches often fall short when keeping your equipment running smoothly. Predictive Maintenance with FSM (Field Service Management) comes in here. Rather than wait for machinery to fail, this method anticipates when failures are going to occur and thus enables business entities to take action in advance. Does it sound like a game-changer? Well, it is!

[sognos]

The local council/public sector has some of the most interesting requirements when it comes to managing the way work is executed in the field. From utility installations to community-based health, service expectations are high, and budgetary pressure is even higher. As a result, today’s civil servants are overworked and under-utilised.

Workers are often handling a number of variables before, during, and after completing required work orders. In order to be efficient, they need easy access to information and community data, as well as the ability to collect information and submit reports on site.

[sognos]

At Sognos, we understand how the ever-evolving industry of facilities management requires a coordinated effort to run smoothly. From hospitals and schools to factories or office buildings facilities management services help ensure that all necessary maintenance activities and repairs are carried out promptly and efficiently.

The many moving parts of keeping assets functioning often rely on outmoded tools. With Dynamics 365 for Field Service, we work with you to ensure your processes operate efficiently 24-7.

[sognos]

Any off-site customer support or assistance rendered by technicians or engineers is referred to as field service. It incorporates various tasks like installing, maintaining, repairing, and evaluating equipment. Field service management describes how these tasks, such as – scheduling, dispatching, tracking, and reporting, are coordinated. It includes utilizing various technologies and solutions to guarantee prompt work completion, effective resource management and simplified departmental and customer communication.

[sognos]

Amongst the transformative solutions that promise to enhance business efficiency and customer satisfaction, FSM (Field Service Management) stands out. FSM’s introduction of remote monitoring and diagnostics is a game-changer, revolutionising how organisations manage field activities. It enables early problem detection, reduces downtime, and keeps systems running smoothly. With the power of IoT and advanced data analytics, organisations can shift from passively waiting for equipment to break down to proactively making repairs before problems even arise. This proactive approach is no longer just an advantage, but a necessity for any organisation aiming to stay competitive in today’s fast-paced world.

[sognos]

When analysing an organisation’s efficiency in carrying out its field operations, it is necessary to gauge the potential return on investment (ROI) from implementing Field Service Management Solutions. With the current competition in the market, organisations of all types are seeking to provide services to customers in the least time possible, hence the need for better technology to enable this. Field Service Management Solutions enhance the efficiency of operations, cut operational costs, and increase customer satisfaction levels, ultimately contributing to a better ROI.

[sognos]

For energy and utility services, efficiency is the competitive edge for enduring success. When your teams are entrusted with servicing important assets while raising customer satisfaction levels, the right software is needed to cut back on expenses, streamline procedures, and increase productivity. This is where Microsoft Field Service Management (FSM) come into the picture.

[sognos]

Field Service Management (FSM) is a system for managing off-site employees and the supplies they need to perform their duties. Throughout this process, field service professionals, consumers, and office staff exchange phone calls and documentation. 

[sognos]

Dynamics 365 for Customer Experience helps your organisation harness customer insights to deliver timely support, however, and whenever the customer wants it.

These days, each customer has their own preferred ways of accessing information and services. The team at Sognos works with you to map out these channels and build a solution that delivers the engagement and results you need. 

Microsoft Customer Experience Solutions offer a range of benefits for organisations looking to enhance their customer relationships and drive growth.

[sognos]

Gain a competitive advantage by unlocking a 360-degree view of the customer journey with Microsoft Dynamics 365.

We work with you to leverage technology such as generative AI and Microsoft Copilot to help deliver streamlined, hyper-personalised customer engagement, that empowers your team and gives you a truly holistic view of your revenue stream.

[sognos]

The Power Platform is a suite of tools developed by Microsoft to empower organisations to analyse data, build solutions, automate processes, and create virtual agents.

[sognos]

Any off-site customer support or assistance rendered by technicians or engineers is referred to as field service. It incorporates various tasks like installing, maintaining, repairing, and evaluating equipment. Field service management describes how these tasks, such as – scheduling, dispatching, tracking, and reporting, are coordinated. It includes utilizing various technologies and solutions to guarantee prompt work completion, effective resource management and simplified departmental and customer communication.

[sognos]

When it comes to handling field operations, Field Service Management Software (FSM) has become an important application on a small scale. According to a recent survey conducted by FieldAware, about 75% of field service organisations reported improved productivity levels following their implementation of field service management software. These statistics illustrate the immediate requirement for small-scale enterprises to adopt FSM systems to remain competitive and efficient in today’s rapidly moving market.

[sognos]

At Sognos we are experts in Dynamics 365 for Field Service Management a solution designed to help organisations in Health & Social Care, Facilities Management, Industrial Services, and Government sectors streamline their operations, enhance service delivery, and improve customer satisfaction.

[sognos]

Unlock Your Business Potential with Dynamics 365 for Customer Service

Welcome to a world where customer service isn’t just a necessity but a strategic advantage.

In today’s fast-paced business environment, providing exceptional customer service isn’t just about resolving issues; it’s about building relationships and driving growth.

With Dynamics 365 Customer Services, organisations across various industries can unlock a multitude of benefits and gain a competitive edge like never before.

Utilising Dynamics 365 Software for Customer Service, combined with the implementation expertise of Sognos, your organisation will have access to one of the most comprehensive and robust customer service management platforms available.

This solution offers a range of services designed to help organisations effectively manage customer interactions, support, and satisfaction, all in one centralised source.

[sognos]

Knowledge is Power with Microsoft Power Platform Solutions

The Power Platform is a suite of tools developed by Microsoft to empower organisations to analyse data, build solutions, automate processes, and create virtual agents.

Our team of experienced and insightful developers work in partnership with you to build capabilities, transform and future-proof business.

With Microsoft Power Platform you are able to make actionable decisions at the right time for your business.

The platform provides your organisational with cloud-based solution development and pre-built templates, hundreds of out-of-the-box connectors with drag-and-drop simplicity, removing the months and costs of labour intensive development.

When customisation is required, you can extend solution capabilities without limits with customisable components when you need them.

Each component of the Microsoft Power Platform is dynamic on its own, but intelligent and masterful when used together. 

The team at Sognos has right knowledge and capabilities expand through the breadth and depth of Microsoft’s Power Platform including niche expertise in developing solutions & providing digital strategy leveraging PowerApps, Power BI, Power Automate, Power Pages, and CoPilot.

[sognos]

Customer Relationship Management

Gain a competitive advantage by unlocking a 360-degree view of the customer journey with Microsoft Dynamics 365.

We work with you to leverage technology such as generative AI and Microsoft Copilot to help deliver streamlined, hyper-personalised customer engagement, that empowers your team and gives you a truly holistic view of your revenue stream.