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The emergence of cloud telephony in India
Cloud telephony in India is emerging drastically, but what is cloud telephony exactly? It is a type of unified communications that offers voice communication services through a third-party host, essentially enabling organizations to run a business phone system through their internet connection.
What are the factors that are boosting cloud telephony in India?
1. Accessibility - Remote accessibility and portability through mobile devices.
2. Cost Efficiency - No additional installation burden, along with many pricing models
3. Security - Dedicated security mechanisms to keep data safer.
4. Prompt customer handling - Helps in enhancing customer experiences via IVR solutions for quick query resolution
5. Business scalability - Real-time dashboard monitoring allows better implementation and encourages business communications.
There are also some challenges such as infrastructure issues when it comes to setting up a call center. The setup cost and the maintenance cost for infrastructure is too high especially for start-ups and small cap organizations.
However, SlashRTC’s cloud telephony can provide solutions to these issues!
- No additional investment in infrastructure is required, we got it covered.
- We provide a seamless customer experience with minimal investment to streamline complex business communications on a robust cloud-based call center solution.
- Gain deeper valuable insights into everyday customer conversations, with an easy to integrate cloud platform
Our cloud telephony solution is easy to set up. You can scale it as per your requirement almost in no time. It is completely controllable from the single panel itself. You can get the in-depth insights by using SlashRTC's reports.
Cloud telephony can be integrated with the conversational IVR solution to make it more customer centric. Using conversational IVR solutions for Inbound and outbound calls, you can connect the right customer to the right agent, which can save a lot of time and manual efforts. The Slash BOT converses with the customer perfectly well to understand the intent and then calculates the accurate meaning and rationale based on the same. This helps in retaining the customers interest and call time towards solving resolutions.
Advantages of conversational IVR solutions :-
● Intelligently learns customer behavior via A.I. and interacts accordingly
● Automated building of database for greater insights
● Minimal deployment time
● Realtime & measurable performance data
For more details on cloud telephony, log onto our website - www.slashrtc.com or get in touch with us at [email protected].
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Why E-Commerce needs a Contact Center Software
We have already established the fact that contact center solutions are 'the' way to improve your customer experience. Due to the pandemic, online shopping has become the need of the hour, as a lot of people prefer shopping online via e-commerce websites, rather than going to a store. However, online shopping comes with its own challenges such as product availability issues, order tracking, payment issues, customer support, etc.
A robust call center software in India can help your business thrive in this highly competitive market. You can reduce resolution time of customer complaints with our integrated CRM data which provides the complete history of the customer’s orders. Your agents will always have enough information for top class customer service.
Call center software in India needs to be more versatile when it comes to providing service; they may need different types of channels such as incoming and outgoing dialer, chatbots, email services, voicebots etc.
By using contact center solutions organizations can :-
● Monitor agent’s performance
● Listen to call recordings
● Manage agent timelines for solving queries
● Minimize human error
● Be cost efficient
SlashRTC’s contact center solutions can help organizations with end to end customer related processes, from purchase, to customer support, to completion of any query or issue from the customer's side.
Let’s discuss the process by an example - A customer orders a mobile device from an ecommerce website and he gets the product but not in the color he wished for. So, the first thing he will do is raise the issue with the chatbot which will try to resolve the issue. But if the customer is not satisfied and wishes to talk to the agent to get clarity he can connect to an agent through a call. The whole process may have several calls followed by one another.
SlashRTC’s Automated recordings and reports can easily store and help you keep track of each customer query till it gets resolved. The call recording data is auto saved in SlashRTC’s portal which can be listened to and downloaded at any time by agents or supervisors. In addition, SlashRTC offers a feature called call dispositions, which allows a customer service agent to view more information about the customer before he connects the call.
These features will help your organization avoid any massive customer escalations, as the main issue faced by customers is that they have to go on repeating the same issue to multiple, different customer service agents, which can get frustrating if they see no progress in their complaint being resolved and handled tactfully.
The key to a happy customer is making sure they know you understand their problem and that you are empathetic about the issue they are facing by assuring them clarity and a solution on a timely basis.
To know more about the perfect contact center solutions and how it can help your business, log on to our website - www.slashrtc.com or get in touch with us at [email protected].
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Established contact center cloud solutions can be very helpful for small businesses as it will save their costs for hiring expensive hardware and data centers for their business to expand. A powerful cloud-based call center solution, provides a smooth customer experience with little investment, to streamline complicated company communications. Gain deeper, more useful insights from everyday customer discussions with an easy-to-integrate cloud platform.
Benefits of contact center cloud solutions:-
Scaling up business operations - This can be a challenge but when it comes to SlashRTC’s contact center cloud solutions you can simply onboard new callers with some easy clicks. Add the number of agents and team leader to the SlashRTC’s calling portal with the help of an intuitive and user-friendly UI.
Agent’s performance insights - Tracking the agent's performance manually or from different portals can be tricky, with SlashRTC’s curated and customizable reports, organizations can track the performance along with each and every activity of an agent under the one roof.
Be omnipresent - Enabling your team to be omnipresent will save some serious amount of time. SlashRTC can provide SMS, Email, Calling as well as Video calling on one single platform. This will provide a uniform solution throughout.
Features of contact center cloud solutions:-
● Call recording
● Control over call flows
● Mobile browser app support
● Call routing
● Concurrent calls
What if the organization wishes to integrate the calling services or chat services to their software application or product? Here's where SlashRTC’s Communication APIs can assist you. Communication APIs enable businesses to integrate voice calling, text messaging and other omni-channel functionalities into a software application or product.
Types of communications APIs:-
Chat APIs - Chat applications like Facebook Messenger, WhatsApp or Telegram are very user friendly especially when it comes to the masses. To provide the similar functionality and experience, SlashRTC’s Chat APIs can be integrated with the software as per the requirement. This gives the customer the flexibility to share media, documents, sound files and much more to bring about more transparency.
Voice APIs - The average customer prefers to make traditional phone calls. SlashRTC's Communications APIs, on the other hand, provides extra functionalities such as call recording, call forwarding, conference calling, and text-to-speech tools as added capability to flourish in a competitive market of customer service.
SMS, MMS, and RCS APIs - Texting is still one of the most preferred ways to communicate with clients. Using SlashRTC's communications APIs, we can track and report data from text message communications promptly and with much ease.
For more details on best customer experience practices, log on to our website - www.slashrtc.com or get in touch with us at [email protected].
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The Best BPO software must be custom, flexible and secure.
The market for business process outsourcing is competitive. Customers believe their business objectives have not been reached, hence half of all BPO contracts fail after five years. BPO providers require tools and processes that enable them to provide low-cost, high-quality services that attract and retain consumers. The correct BPO software can be a significant component in a successful customer retention strategy for BPO providers.
The Best BPO Software should provide end-to-end service management such as -
- Differentiation of services - Approximately 80% of BPO services, according to market observers, are highly customized and this is where SlashRTC can lead you to fulfill the requirements of your clients and their needs. Some clients may need certain traditional services like Inbound and Outbound calling services and others might need something else like AI powered chatbots and voicebots.
- Monitoring and compliance - SlashRTC provides ready to use and must have essential reports inbuilt which will help the BPOs to monitor the performance of the callers and SLA’s. These reports can be helpful to know the insight of an organization and use this data to make logical decisions.
- Service delivery that is efficient - The most variable expense for BPO providers is manual work processing. SlashRTC enables the organization to set up the business or scale up the business with lowest cost possible along with automation and customer support by top notch engineers.
Continuous process improvement - SlashRTC strives to be a leader to provide the best customer experience. We let you keep up with market developments and stay one step ahead of your competitors by giving you the flexibility to update your service requirements on a regular basis.
Maintaining the privacy and security of the customer data is the biggest concern when it comes to the BPO industry. This is where SlashRTC’s Number Masking solution can ensure the privacy of the customer data. Firstly, let’s understand why it is required. A person's mobile number has become their online identity, it is the responsibility of businesses to ensure that their customers' privacy is maintained. With the number masking solution from SlashRTC, they can do just that.
How it Works - Let’s understand this with an example - A delivery boy gets a shipment assignment. When he needs to call the customer to get know about his exact location, by clicking on the ‘call customer’ button in the app, it automatically makes a call to the customer's masked number.
This is most necessary when trying to set up the best BPO software for your organization with a number masking facility to provide extra data privacy towards the customers.
For seamless and trustworthy business solutions, partner with us. For more details, get in touch with us at [email protected]
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How large scale organizations with large scale customers can excel !
Conversational interfaces are becoming increasingly popular in technology nowadays. Users communicate to their gadgets via voice, assigning chores to them like they would to a human. Text to speech solutions give devices high-quality voices, drastically altering human-machine interaction such as mobile virtual assistants, GPS navigation, and other devices which help users improve their quality of life. Text to speech is also necessary for those who have impairments or have specific requirements.
For businesses that use Contact Center solutions, especially text to speech solutions, calls to customers can get more personalized where the voice bots can speak things like, your name, number, credit card number, account balances etc, creating an intuitive consumer experience without the need for a voice actor to dictate every word or phrase.
Another feature to enhance customer experience is IVR calling software which is an AI-powered software that can recognise natural language and combine speech in order to converse with people. Voice bots may automate call campaigns for a variety of reasons, enter data into your CRM, and route calls to the proper people. To put it another way, they are machines that can speak like people and accomplish jobs in a highly efficient and timely manner. They don't make mistakes and don't require as much rest as live agents do. The main feature of any IVR calling software is the ability to provide the flexibility for customers to browse and choose from a plethora of dynamic options and even have a conversational voicebot to interact with customers.
With SlashRTC’s text to speech features, you can enable your IVR calling software to make more intuitive calls with greater number of details and information like order status and account information, appointment details, service requests, customer service survey questions, and more. This helps streamline the calling process while ensuring that you collect accurate caller information. Large scale organisations need to make it possible for customers to get in touch with them with greater ease whilst almost maintaining a crisp after sales customer service experience. The above-mentioned points in this article can help achieve just that in the most efficient manner for all large-scale organisations with large scale customer outreach.
For more details, get in touch with us at [email protected].
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Outbound dialer or voice call api software under affordable prices
Outbound dialer or voice call api has become one of the important elements in today’s voice calling work environment. Outbound dialing is one initiated by a call center agent to a customer on behalf of a call center or client. This is very important for sales, lead generation, telemarketing, and fundraising. Outbound dialer or voice call api is the basis of most of the lead generation and finding the best one is typically difficult, there are too many options out there, and choosing the correct one for your business is a hassle. But slash RTC is the company that will provide you with the best outbound dialer or voice call api.
How does Slash RTC provide you with the best outbound dialer or voice call api?
Nothing is impossible in their dictionary; they are in this business for quite a lot of time and they are the fastest-growing communication platform. The platform is used by many businesses that help them to connect with their clients or customer easily and get the best conversational AI experience. The way they provide their customer with a comprehensive contact center solution is very appreciable. Their outbound dialer or voice call api is their highest selling software out there, more than 100+ companies are suing this software for leads generations or total solutions.
Not only this but they also offer you, a conversational AI platform, in-app audio and video capabilities for businesses other than the best telecalling software.
Why you should choose their software over any other:
• Instant Setup
• No Capex cost
• All contact center features
• Unlimited Scalability
• In compliance with security norms.
If you look at their business, so during the covid period they help more than 10 companies to go on the cloud within 10 days, so you can see how fast and efficient their service is. So not only is their outbound dialer or voice call api is best but their other services and software provide you quality services.
Find your solution for outbound dialer or voice call api now and contact or go the Slash RTC’s website.
Office Address
Boomerang B1-006, B wing, Chandivali Farm Road, Powai,
Andheri East, Mumbai,
Maharashtra 400072
Email – [email protected]
Phone Number- 02242499958
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What are the advantages of CCaaS for businesses?
The benefits of choosing a CCaaS kit are too many to overlook, whether your company is launching a new contact centre or updating current contact centre solutions via call centre software.
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