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We'll have a short downtime of around 10 minutes in the next half hour - please bear with us, the site will be back up ASAP!
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The site is back up - please let us know if you experience any problems with it
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Apologies for the downtime this morning, everyone - we're working on it and the site should back up soon!
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We made some changes this morning to permanently fix the "key not found" error, but they caused issues downloading some older files - these should be fixed now. If you're still having trouble please send a link to the affected file to [email protected]. Thankyou!
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SFS is back up, and should be running a lot more smoothly now. Please let us know if you encounter any problems.
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We're taking the site offline for maintenance to fix the downloading issues, it should take 3-4 hours. Thanks for your patience everyone!
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You might see an error about an invalid key when trying to download. Apologies! We're looking into the problem, but in the meantime please refresh a couple of times and the download should start.
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Hi all. We're currently experiencing some downtime, we're investigating the cause and will have the site back up ASAP. Apologies for the inconvenience!
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hi there! i have recently been getting some issues with xml file stuff? here's a rundown of what it says when i click on any download button or a file within a folder: "This XML file does not appear to have any style information associated with it. The document tree is shown below: <error><code>bad request</code><Message>Your request was not formed properly</Message></error>. it's happening every time i try to download or go further into a folder and it's really annoying? :( thank you!
I’m sorry for the late reply! This happens if you’ve accidentally set your browser to open .package files, instead of saving them. How to fix this depends on your browser, but you can normally find the option in settings, or in the Downloads window.
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Shortened download links only seem to work once and that's it. Whenever I click the link a second time, the page doesn't load. I've deleted the pages from my history and tried across multiple browsers, it still does the same thing. :(
Hi there. When you click the link the second time, the file should just download - check your download history.
If it’s still not working, please send me an affected link to [email protected]
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SFS is back up, but we're experiencing very heavy incoming traffic so we have had to put some restrictions in place - if you can't download, please wait a couple of minutes and try again. Thanks for all your patience 🙂
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SFS is currently down - apologies! We are working on the problem and will get the site online as soon as possible.
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Hello, could you tell me how to permanently delete / disable the user profile in SFS? I already deleted all my files but I also want the option mentioned above. I inform you that it will not be possible to make confirmation of email to delete, since it has about two months + or- that definitely deletes my email simmer. Thank you!
Hi there! Please send an email to [email protected] from the email address associated with your account, and we can delete your account.
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Everything is back online, and we have made some changes to avoid the problem recurring - thankyou all for your patience while we get things ironed out! 🙏
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We're experiencing some downtime (though apparently there are 6 of you still managing to access the site) - apologies! We are looking into this, but probably won't be back online until tomorrow when everyone is back at work.
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don't know how it goes for other people but download charts aren't showing for me :(
That’s very strange! Can you email me your username at [email protected] and I’ll look into this.
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Hi! Are there any plans about enabling charts again?
Yes - in fact, they’re already enabled!
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