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Virtual agents
Today, instantaneous query responses from bots are a phenomenon, and they exist solely for business purposes. Customers prefer live chat 41% of the time, and 79% enjoy it for the quick responses. These studies show the potential of in-person interactions and quick responses in winning the customer experience war. Virtual agents are integrating themselves into organisational procedures as a result. They use AI-enabled capabilities to give the entire interaction a human touch. They are not chatbots either. It is essential to understand how beneficial virtual agents are and how they differ from chatbots if you have any thoughts of implementing them.
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