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Accelerate Your Software Delivery with Expert CI/CD Services

Transform your development lifecycle with efficient CI/CD integration. Our DevOps professionals streamline your continuous integration and delivery processes, ensuring faster builds and deployments while maintaining high quality. Automate your workflows, reduce manual errors, and achieve quicker time-to-market with our tailored CI/CD solutions, designed to optimize your software delivery.

For More Information Visit: https://www.sumasoft.com/application-services/devops-ci-cd-services/ 

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What Are the Key Metrics for Measuring the Success of Application Enhancement Services?

Application enhancement has become a top goal among many organizations to realize efficient and flexible software. The studies prove that increasing the investment in application enhancement Upgrades will help the company decrease overall costs by 30% and increase the work productivity of its employees by 20%. Also, according to a survey conducted by Deloitte, 76% of the companies found that practical application enhancements significantly improve competitive advantage because they can respond more quickly to market and customer need shifts. Considering all these benefits, it would be helpful to measure the success of the application enhancement services effectively to guarantee that investments will indeed pay off. Read on to understand which aspects of these enhancements are measurable and how best to measure them, forming a toolkit for companies.

When an organization invests in the improvement or development of software application enhancement, the organization, of course, seeks to obtain certain forms of outcomes. Application enhancement services involve a process that seeks to increase an application's capability, efficiency, security, or usability.

To measure the success of such initiatives, organizations can track metrics in key areas:

Improved Productivity

Most of the time, the application enhancement services enable the workers at their places of work to become more productive. Organizations can measure if productivity increases after the updates by tracking the following:

Task completion rates: Is it possible to complete tasks within a shorter time with the help of the improved application? Different surveys reveal that organizations maintained that better software boosts the performance of their employees. For instance, 68% of employees supported the same claim.

Revenue per employee: Is there an increase per head in revenue or sales for the number of employees enhanced? Software optimization can be seen where the time to complete a process is reduced because the output is likely to have gained ground.

Cost reductions: Are leads generated through optimized process updates truly cost savers in the context of overhead costs? Further increases in the number of automated applications can reduce labor and human error costs.

Enhanced User Experience

Application enhancements often center on how users interact with those applications and how the subsets of the applications operate. Key metrics here include:

User satisfaction scores: This is well illustrated through feedback surveys in that they reveal if users are happier with the improved application. This type of survey shows that the user experience is what 79% of users use to assess the company.

Task completion time: To what extent does the productivity of the transformational activities increase when the updates help make the processes more workable? Less time taken to accomplish a task is a sign that the task has been accomplished by an experienced person.  

Error/complaint rates: Are there fewer careless users, or if they are, do they turn to the support system after the enhancements are made? Consequently, lower figures on these rates are permissive signs of improvement.

Adoption rates: The question to be answered is, are more users using the modified app at present? As a result, when there is fast and widespread adoption, the experience must be better. From the prior research information on industrial trends, it will only be acceptable for users to not accept any applications other than what is expected.

Stronger Security

If an application enhancement processes highly confidential information, more often than not, protection enhancements are mandatory. Key metrics around security efficacy after enhancements include:

Failed access attempts: The periods of attempts by unauthorized personnel to access such details often tend to reduce immediately procedures that afford protection are altered for instance use of special codes.

Audit results: application enhancement can also be ascertained from scale audits whether upgraded systems contain fewer weak points than earlier versions. Haltingly, ninety-five percent of successful cyber assaults target the application layer.

Compliance reports: Where do audits reveal closer compliance with policies/standards such as HIPAA healthcare rules as a result of updates? Tackles that look more like check marks show improved security measures.

The performance of these projects can be measured by constantly monitoring productivity, user satisfaction, security, and other crucial parameters before and after making major improvements to an application. Further updates may also be necessary if other key metrics do not show a clear positive change, at least in the case of the first combat vehicles manufactured by Tanker. Closely observing the numbers will let organizations get the highest bang for the buck when improving core application enhancement software.

It is possible to receive a detailed understanding of the efficiency of application enhancement services. It shows trends of performance application enhancement, customer satisfaction, practicality, and usage of additional features, as well as the time and money saved, Return on Investment, security, compatibility in scalability and integration, and the employees' productivity. With standard collection and measurement, these metrics offer valuable intelligence to assist organizations in justifying their spending on application enhancement and guaranteeing that their enhancements still respond to organizational requirements.

The portfolio of services offered at Suma Soft includes the application enhancement of the overall business software applications. These make those apps run faster, enthuse users, and aid affinity business objectives. Suma Soft makes sure that these apps are secure, productive, and scalable in nature. They employ the most effective methodologies and the latest technological solutions that facilitate firms' utilization of software solutions to the greatest potential. 

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Modernize Your Legacy Systems with Expert Maintenance

Optimize your legacy applications with our comprehensive maintenance services. Our team excels in stabilizing, enhancing, and debugging legacy systems, ensuring high performance and minimal disruption. From basic troubleshooting to advanced re-engineering and support, we modernize and streamline your applications for improved efficiency and reduced costs. Trust us to enhance and sustain your legacy applications effectively.

For More Information Visit:https://www.sumasoft.com/application-services/legacy-application-maintenance-services/

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Transforming Healthcare with Suma Soft’s Innovative App  Development Solutions

Healthcare app development focuses on crafting advanced applications for patient engagement, telehealth, and hospital management. From patient-facing tools like appointment schedulers to fitness and wellness apps, these solutions enhance accessibility, streamline healthcare operations, and support healthy living. Additionally, advanced features like AI, IoT, and data analytics ensure better patient outcomes and operational efficiency in healthcare environments

For More Information: https://www.sumasoft.com/healthcare-app-development-services/

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How do Open Source Integration Services handle integration without API support?

Integrating these systems is crucial for corporations to help them analyze, begin automating activities, and give users a smooth interface. However, most legacy applications and proprietary software do not have APIs to support integration. This is why OSI integration platforms can assist in closing connectivity gaps even when API is unavailable.

The Power of open source integration Standards

Open source integration tools use open standards such as REST, SOAP, SQL, NoSQL, SFTP, and others. They can connect to almost any – more specifically, to any endpoint that supports any of the standard APIs. For instance, an open source integration platform can perform a data read using SQL or file transfer using SFTP protocol without APIs. This, in turn, makes it possible to create connections between two or more applications that would have been entirely separate.

Built-in Connectivity

Almost all high-level open source integration applications come with inherent compatibility with other platforms like ERPs, CRMs, marketing tools, and so on. Connectors usually mask the API endpoints and can be connected through some configuration and not necessarily through code. This allows wiring up different integrations in a couple of hundreds of applications with these GUI-based flows and thus saves a lot of time and money.  

If the application is not very popular, then there is always the possibility of the developers building integrations themselves. One was that there are times when teams can just pick a connector out in the wild or get one created for the more complex systems. Along with distributed development, open source integration standards just wipe connectivity impediments away in record time.

Integration Without APIs

However, the absence of APIs is not a factor that inhibits application integration nowadays. Other alternatives to program interfaces are supported by open source integration platforms with regard to connecting endpoints.

File-based Data Exchange: Such as transferring files containing datasets between applications is one of the most popular techniques. For Example, the order data of an e-commerce app may be stored in CSV files, and the data is dumped periodically. Such a file can be pulled by an integration flow, converted to the format suitable for the destination application, and then placed into the application via database query or file transfer.

Web Scraping: We also know that HTML pages can be scraped, and required data can be retrieved from them. An integration flow looks like a browser capable of displaying the web page under audit. It then parses the HTML, uses CSS selectors to extract data from it, and loads it for further data processing. Information from some SaaS apps can be gathered by scraping location data this way.

Messaging: Some lightweight messaging protocols include publish-subscribe pipelines such as MQTT and AMQP. Applications can convene events or data to message queues, which the integration platform listens to. None whatsoever is needed across the apps at all.

Data Virtualization: In place of duplicated info tables across systems, views on top of disparate sources can be created for unified access. This approach is suitable for the read-only model.

Having Open Protocols, Standards, and all the other Creative Data Plumbing methods available means open source integration can be made without having to rely on API.

Faster Value Delivery

Connective capabilities are at the heart of DX because they support the breaking down of data and work processes' structural barriers. Consumers of open source integration services for companies base their word on the optimization of high performance in operations.

For Example, an auto ancillary manufacturing firm put their elderly shop-floor machinery into the early implementation of a new ERP system, which led to a 30% increase in capacity utilization. An example of that situation in a retail concern is when customers, both online and offline, have to be placed on one single platform in which, by proper segmentation, a five times increase rate of conversion can be achieved.  

Many such examples refer to a more widespread trend in the industry.

The State of Integration A survey of 850 IT decision-makers across companies with over $1 billion in revenue finds:

97% of practitioners considered integration and API management capacity as highly/very vital for an API that supports DT initiatives

75 percent of firms agree that integration infrastructure provides high ROA in terms of optimization of operation, enhanced data acquisition, or customer value propositions.

60% are already using open source integration software to help boost the process of creating an integration architecture.

These numbers show that integration, particularly through the use of open source integration services platforms, is increasingly becoming crucial for business development and innovation for most companies today.

Active Community Support

Open source integration Services function primarily by allowing a variety of highly active community members to attain learning. Specific to integration platforms that are enterprise open source like WSO2, Red Hat Fuse, Talend ESBs, and so on, there is expertise available in product documentation as well as in the forums.

Simple FAQs about dealing with custom connectors in flow, complex data mapping, performance issues, etc., turn to questions within minutes for responses from community members. It allows for the adoption of best practices quicker and saves organizations from the mistake of repeating what has already been done before.

In addition to documentation and forums, vendor and system integrators' professional support and consultancy services are also available to support large digital transformation programs if required.

With the increasing demand for integration required in sensing, responding, and learning systems integration, the commercial license makes the most sense, efficient, effective, and intelligent that synchronously fits into the newest architectural approaches such as microservices, serverless, and event-driven ones. Innovative approaches to integration, along with community sponsorship, help ramp up business value realization while not getting slowed down by API constraints throughout the current IT landscape. Businesses are waking up to this reality and are plotting integration-led growth strategies using these open source integration services platforms.

For More Information Visit:

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How ServiceNow Managed Services Fuel Innovation

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How Can Enterprise Conferencing Solutions Improve Remote Work Productivity?

The increasing prevalence of remote work has fundamentally altered the way companies function. Gone are the days when teams huddled around conference tables to brainstorm ideas. Today, geographically dispersed teams need practical communication tools to stay connected, collaborate seamlessly, and drive productivity. This is where enterprise conferencing solutions come into play.

Disconnected Teams, Reduced Efficiency

A global study by FlexJobs revealed that 68% of employees prefer remote work options. While this flexibility offers numerous benefits, it also presents challenges. Communication can become fragmented, collaboration can suffer, and feelings of isolation can arise. Remote teams can only maintain focus and momentum with proper tools, ultimately impacting project timelines and overall business performance.

Enterprise Conferencing for Enhanced Collaboration

Enterprise conferencing solutions provide a robust platform for remote teams to connect, share ideas, and work together in real time. These solutions go beyond basic video conferencing, offering features designed to streamline communication and empower collaboration. Here's how they can significantly improve remote work productivity:

Face-to-Face Interaction: Video conferencing fosters a more personal connection than email or phone calls. Seeing facial expressions and body language helps teams better understand each other, leading to more transparent communication and reduced misunderstandings.

Real-Time Collaboration: Features like screen sharing and co-annotation allow teams to work on documents, presentations, and whiteboards simultaneously, regardless of location. This streamlines workflows and eliminates the need for multiple versions or time-consuming email exchanges.

Improved Meeting Efficiency: Advanced scheduling tools ensure everyone is on the same page, while recording and transcription functionalities enable easy access to meeting details and action items for future reference. This reduces the need for lengthy follow-up emails and keeps everyone accountable.

Enhanced Engagement: Interactive features like polls, quizzes, and breakout rooms can boost participation and keep remote team members engaged. This fosters a more dynamic and inclusive work environment, leading to better decision-making and problem-solving.

Reduced Costs: Enterprise conferencing solutions can significantly reduce travel expenses associated with in-person meetings. Additionally, enhanced communication and collaboration can lead to quicker project completion, improving business efficiency even more.

Statistics that Showcase the Impact

A study by Wainhouse Research found that 82% of remote workers believe video conferencing tools make them more productive. Additionally, a Frost & Sullivan report indicates that businesses can achieve a 30% increase in productivity through practical collaboration tools. These statistics highlight the tangible benefits that enterprise conferencing solutions can deliver for remote teams.

Making the Most of Enterprise Conferencing Solutions

While the technology is powerful, maximizing its impact requires a strategic approach. Here are some key considerations:

Invest in User-Friendly Solutions: Choose tools that are intuitive and easy to use for all team members, regardless of technical expertise.

Establish Clear Communication Guidelines: Define video call etiquette, meeting agendas, and information-sharing protocols to ensure smooth and efficient communication.

Promote a Culture of Collaboration: Encourage active participation in meetings and create a work environment where remote team members feel comfortable sharing ideas and voicing concerns.

Provide Ongoing Training: Offer training sessions to help employees navigate the various features and functionalities of the conferencing platform.

How Suma Soft Can Help with Enterprise Conferencing Solutions

Suma Soft, a leading IT solutions provider, understands remote teams' unique challenges. We offer a comprehensive approach to enterprise conferencing, helping you select the right tools, integrate them seamlessly with your existing workflows, and provide ongoing support to ensure your teams maximize the benefits of these solutions. Our team of experts will support you through each stage of the process, from the initial evaluation to the execution and training, enabling your remote team to collaborate efficiently and deliver exceptional results.

In today's remote work landscape, enterprise conferencing solutions are no longer a luxury but a necessity. These tools can empower remote teams to achieve peak productivity and drive business success by providing a platform for seamless communication and collaboration. By strategically implementing and leveraging these solutions, organizations can unlock the full prospect of their distributed workforce and thrive in the new era of remote work.

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How Strategic Implementation & Support Elevate Business Performance

In an era of rapid technological advancements, shifting market dynamics, and heightened customer expectations, achieving and maintaining optimal business performance has evolved into a complex and multifaceted endeavor. Amid these challenges, the marriage of strategic implementation and robust support emerges as a formidable force that propels businesses to endure and flourish. This article delves deep into the realms of strategic implementation and comprehensive support, demonstrating how they collectively act as catalysts to elevate business performance. Real-world statistics serve as the foundation for unraveling their transformative impact.

The Strategic Canvas: Forging the Path to Excellence

Strategic implementation forms the bedrock upon which business success is built. The process brings strategic visions and blueprints to life, converting abstract objectives into concrete actions. With effective execution, even the most visionary strategies remain dormant on paper, able to navigate the complexities of the real world.

A potent strategy is like a roadmap that guides an organization toward its goals. Yet, strategic implementation goes beyond mere guidance; it involves meticulous planning, resource allocation, and relentless execution. According to research by the Project Management Institute (PMI), organizations with a high level of alignment between their projects and their strategic objectives boast a 23% higher success rate than those with weaker alignment.

Analogous to a symphony, strategic implementation orchestrates diverse elements—people, processes, technology, and resources—into a harmonious rhythm that propels the business forward. This symphony resonates throughout the organization, influencing everything from day-to-day operations to overarching goals.

Strategic Implementation in Motion: A Real-World Glimpse

Effective strategic implementation hinges on the ability to adapt to changing market dynamics. Organizations that excel in strategic execution regularly fine-tune their strategies to align with prevailing trends. McKinsey research reveals that companies that actively adjust their system in response to shifting market conditions outperform their competitors by 20% in total shareholder returns.

In today's data-driven landscape, real-time insights must be considered. Access to up-to-the-minute data empowers businesses to make informed decisions and pivot their strategies as needed. A Deloitte survey unveils that 79% of executives believe data analytics leads to better decision-making.

The Pillars of Support: Navigating the Complex Terrain

While strategic implementation lays the foundation, comprehensive support services act as the pillars that uphold business performance. The unwavering support sustains strategic initiatives, mitigates challenges, and optimizes outcomes. This support extends to various facets of the business, from technology to customer relationships.

In technology, robust support services contribute to customer satisfaction and loyalty. Zendesk reports that 62% of customers consider customer support essential when engaging with a brand. Timely and effective support resolves issues and strengthens the bond between businesses and their customers.

Implementing Strategy through Technology: A Case Study

The integration of strategic implementation and support services is particularly evident in technology. As businesses increasingly embrace digital transformation, the strategic implementation of new technologies is accompanied by comprehensive support to ensure smooth adoption and operation.

For instance, consider a retail business venturing into e-commerce. Beyond launching an online store, effective strategic implementation involves integrating inventory management systems, secure payment gateways, and user-friendly interfaces. Furthermore, comprehensive support services ensure that customers can navigate the platform seamlessly, troubleshoot technical glitches, and obtain assistance promptly.

In Conclusion: The Harmonious Symphony

In an environment characterized by perpetual change and relentless innovation, the synergy between strategic implementation and robust support services emerges as a symphony of success. Applying strategic vision to tangible actions propels businesses toward their goals, while unwavering support ensures these goals are achieved amidst challenges.

The power of this collective force is evident in real-world statistics that validate its impact on business performance. As the business landscape continues to evolve, those who master the art of strategic implementation and support will thrive in the face of uncertainty, transcending the limitations of today to shape a brighter, more prosperous tomorrow.

For Information Visit:

https://www.sumasoft.com/business-services/implementation-and-support-services/

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Maximizing ROI with Customized Credit Risk Management Solutions

In today's dynamic business environment, financial institutions and companies face many challenges, and managing credit risk effectively is critical to their success and profitability. Credit risk is the potential economic loss when borrowers fail to repay their obligations. Implementing robust and tailored Credit Risk Management Solutions has become essential to safeguarding businesses against potential credit losses and ensuring sustainable growth.

Understanding the Significance of Credit Risk Management Solutions:

Credit risk management is a multifaceted process that involves assessing the creditworthiness of borrowers, monitoring their credit profiles, and implementing risk mitigation strategies. A report by McKinsey & Company found that companies that implement advanced credit risk management solutions can achieve up to 15% improvement in their credit portfolio performance. Adopting robust credit risk management practices can result in significant returns on investment. Traditional approaches to credit risk management often involve standard models and generalized techniques, which might not address the unique risk profiles of individual clients.Companies increasingly turn to customized Credit Risk Management Solutions to maximize return on investment (ROI) and minimize potential losses.

Tailored Solutions for Enhanced Performance:

Customized Credit Risk Management Solutions are designed to align with a company's specific objectives and risk tolerance, whether it's a financial institution extending loans or a business offering credit terms to its customers. With these solutions, businesses can make informed lending decisions and optimize their credit portfolios through advanced data analytics and predictive modeling.

Research firm Grand View Research predicts that the global credit risk management software market will reach $7.9 billion by 2027, growing at a CAGR of 9.5%.

Key Benefits of Customized Credit Risk Management Solutions:

1.Accurate Risk Assessment: Customized solutions offer a deeper understanding of individual borrowers, evaluating their creditworthiness based on broader data points. This helps identify potential risks more accurately and enables the institution to make informed lending decisions.

2.Enhanced Efficiency: By automating credit risk evaluation processes, customized solutions reduce manual intervention, resulting in increased efficiency and faster credit decision-making. This streamlined approach allows businesses to capitalize on opportunities promptly while minimizing delays in extending credit.

3.Targeted Risk Mitigation: Customized Credit Risk Management Solutions enable institutions to develop risk mitigation strategies tailored to specific clientele segments. This targeted approach ensures that risk management efforts are focused on high-risk accounts, reducing potential losses and preserving capital for other strategic investments.

4.Optimal Pricing and Loan Structuring: With the help of advanced analytics, businesses can optimize loan pricing and structure loan terms based on the risk level of borrowers. This ensures that interest rates are commensurate with the credit risk, maximizing revenue generation and minimizing potential losses.

5.Compliance and Regulatory Alignment: Customized solutions facilitate compliance with evolving regulatory requirements and industry standards. This ensures that credit risk management practices align with the changing legal landscape, mitigating potential legal and reputational risks.

6.Long-term Portfolio Performance: By proactively managing credit risk with customized solutions, institutions can maintain a healthier credit portfolio over time. Effective credit risk management supports sustainable growth, instilling investor confidence and attracting potential investors.

Realizing Increased ROI with Customized Solutions:

A real-life example of maximizing ROI with customized Credit Risk Management Solutions can be seen in a leading financial institution operating in India. Facing challenges with the increasing number of non-performing loans, the institution recognized the need for a more sophisticated credit risk management approach. By partnering with a specialized technology provider, the institution implemented customized Credit Risk Management Solutions that integrated data from multiple sources, including credit bureaus, financial statements, and customer behavior patterns.

The customized solution allowed the institution to accurately assess credit risk at the individual borrower level and identify potential red flags. As a result, the institution could optimize its lending decisions and concentrate its efforts on high-value, low-risk borrowers. Within a year of implementation, the financial institution witnessed a significant reduction in non-performing loans, leading to enhanced profitability and investor confidence.

Conclusion:

In conclusion, customized Credit Risk Management Solutions are pivotal in maximizing ROI and ensuring sustainable growth for financial institutions and businesses. By tailoring credit risk management strategies to suit specific risk appetites and objectives, institutions can accurately assess risk, enhance efficiency, and mitigate potential losses. These solutions' real-time insights and predictive capabilities empower decision-makers to make informed lending decisions and optimize credit portfolios. As businesses continue to face evolving credit risks, adopting customized Credit Risk Management Solutions emerges as a strategic imperative to drive profitability and maintain a competitive edge in the market.

For more information visit : https://www.sumasoft.com/business-services/credit-risk-management-solutions/

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#SecureCreditReturns #creditRiskManagement #BusinessSolutions

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Maximizing VAPT Testing Effectiveness: Advanced Strategies for Comprehensive Vulnerability Identification and Exploitation.

In the digital landscape, where data breaches and cyber threats are on the rise, businesses must prioritize robust security measures to safeguard their assets. Vulnerability Assessment and Penetration Testing (VAPT) play a pivotal role in identifying weaknesses and fortifying defenses. However, to ensure maximum effectiveness, decision-makers in businesses need to implement advanced strategies that go beyond basic testing methodologies. In this article, we will explore key tactics and industry-proven techniques to maximize VAPT testing effectiveness, leading to comprehensive vulnerability identification and exploitation.

1. Evolving Threat Landscape: The first step in enhancing VAPT effectiveness is recognizing the ever-evolving threat landscape. Cybercriminals continuously develop sophisticated attack vectors, making it crucial for decision-makers to stay updated on emerging threats and trends. By understanding the latest attack methods and vulnerabilities, businesses can align their VAPT testing to address the most relevant risks. According to a study by IBM, the average cost of a data breach in 2020 was $3.86 million, emphasizing the importance of robust cybersecurity measures.

2. Comprehensive Coverage: To achieve comprehensive vulnerability identification, businesses must adopt a holistic approach to VAPT testing. This entails evaluating various dimensions of security, including network infrastructure, web applications, mobile apps, databases, and cloud systems. By conducting assessments across the entire technology stack, decision-makers can uncover vulnerabilities that may otherwise remain undetected, minimizing potential entry points for attackers.

3. Automated Testing Tools: While manual testing remains invaluable, the scale and complexity of modern IT environments necessitate the use of automated testing tools. These tools enable decision-makers to perform efficient and consistent scans, allowing for rapid identification of vulnerabilities. Advanced vulnerability scanning tools leverage machine learning algorithms and threat intelligence, providing accurate and actionable results to prioritize remediation efforts effectively.

4. Penetration Testing Expertise: Beyond vulnerability identification, exploitation is crucial to gauge the real-world impact of vulnerabilities. Employing skilled penetration testers who possess in-depth knowledge of the latest attack techniques is imperative. These experts simulate real-world attack scenarios, attempting to exploit vulnerabilities to gain unauthorized access. Their findings enable decision-makers to assess potential business risks and prioritize remediation efforts accordingly. A study by NIST (National Institute of Standards and Technology) found that for every dollar spent on vulnerability management, businesses can potentially save $30 in potential losses. This demonstrates the significant return on investment that effective VAPT testing can offer.

5. Contextual Analysis: To maximize the effectiveness of VAPT testing, decision-makers must conduct contextual analysis of vulnerabilities. This involves evaluating the impact of identified vulnerabilities in the context of business operations and critical assets. By considering factors such as business logic, data sensitivity, and potential consequences, decision-makers can prioritize remediation efforts based on the actual risk to the organization.

6. Continuous Testing: VAPT testing should be an ongoing process rather than a one-time event. As technology landscapes evolve rapidly, new vulnerabilities can emerge even after initial assessments. Decision-makers should implement regular and continuous testing cycles to ensure ongoing protection against emerging threats. This proactive approach reduces the likelihood of exploitation and helps maintain a robust security posture.

7. Collaboration with Security Experts: Partnering with external security experts and consultants can greatly enhance VAPT testing effectiveness. These professionals bring a fresh perspective, in-depth expertise, and access to advanced tools and techniques. Their unbiased assessment and recommendations can help decision-makers identify blind spots, address vulnerabilities, and strengthen overall security posture. A case study by a financial institution showed that after implementing VAPT testing, they were able to identify and fix critical vulnerabilities, resulting in a 67% reduction in security incidents and a 50% decrease in associated costs.

Conclusion:

In an era marked by relentless cyber threats, businesses must adopt advanced strategies to maximize the effectiveness of VAPT testing. By embracing evolving threat landscapes, leveraging automated testing tools, prioritizing penetration testing expertise, conducting contextual analysis, implementing continuous testing, and collaborating with security experts, businesses can achieve comprehensive vulnerability identification and exploitation. Investing in robust VAPT practices not only protects sensitive data and critical assets but also enhances customer trust and preserves brand reputation in the digital ecosystem.

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Revolutionizing Customer Support: Building chatbots for B2B customer support using NLP technology.

Embracing NLP technology for building chatbots has become a game-changer for businesses. By harnessing the power of NLP algorithms, organizations can enhance efficiency, deliver personalized interactions, and improve customer satisfaction. The statistics and success stories presented in this article demonstrate the immense potential of NLP-powered chatbots in revolutionizing B2B customer support. As decision-makers in organizations, it is essential to recognize the value that NLP technology brings and consider its implementation within your customer support strategy.

In the dynamic and rapidly evolving business, delivering exceptional customer support is paramount for organizations aiming to stay ahead of the competition. To meet the evolving demands of customers, many forward-thinking companies are turning to cutting-edge technologies like Natural Language Processing (NLP) to build chatbots. These intelligent chatbots can transform customer support interactions, enhancing efficiency and improving customer satisfaction. In this article, we explore the benefits of utilizing NLP technology for customer support and provide relevant statistics to demonstrate its effectiveness.

Understanding the Power of NLP in Customer Support:

Natural Language Processing, a branch of artificial intelligence, enables machines to understand and interpret human language. By leveraging NLP technology, chatbots can comprehend customer queries, provide accurate responses, and simulate human-like conversations. This transformative capability has revolutionized the B2B customer support landscape, offering several significant advantages:

 1.Enhanced Efficiency: NLP-powered chatbots handle multiple customer queries simultaneously, significantly reducing response times and increasing the efficiency of support operations. According to research, implementing chatbots can lead to a 30% reduction in customer support costs.

2. 24/7 Availability: Chatbots equipped with NLP technology are available round-the-clock, providing uninterrupted support to B2B customers in different time zones. This ensures timely responses and improves overall customer experience.

3.Personalized Interactions: Advanced NLP machine learning algorithms enable chatbots to analyze customer preferences, past interactions, and purchase history, allowing them to deliver personalized recommendations and tailored solutions. This level of personalization enhances customer satisfaction and strengthens relationships.

The Impact of NLP-Powered Chatbots on Customer Satisfaction:

1) Quick Issue Resolution: Research shows that 66% of customers value quick resolution of issues when interacting with chatbots. NLP-driven chatbots can swiftly understand complex queries, identify the root cause of problems, and provide relevant solutions promptly. This streamlined process ensures customer issues are resolved efficiently, leading to higher satisfaction rates.

2) Improved Response Accuracy: NLP algorithms continuously learn from customer interactions, enabling chatbots to refine their responses over time. With an accuracy rate of up to 90%, NLP-powered chatbots provide reliable and consistent answers, reducing the chances of customer dissatisfaction due to misinformation or lack of knowledge.

Real-world Success Stories:

a) IBM Watson Assistant: IBM Watson Assistant, powered by NLP technology, has transformed B2B customer support for numerous organizations. A notable success story is Autodesk, a leading software company, which implemented IBM Watson Assistant to handle customer queries. As a result, Autodesk achieved a 99% accuracy rate in responses and significantly reduced response times.

b) Salesforce Einstein: Salesforce Einstein, an AI-powered platform, incorporates NLP to improve customer support experiences. A case in point is Sonos, a wireless audio system manufacturer. By deploying Salesforce Einstein, Sonos witnessed a 23% reduction in support costs, while customer satisfaction increased by 10%.

Overcoming Challenges and Ensuring Success:

Training Data Quality: To build effective chatbots, organizations must ensure high-quality training data. Investing in diverse datasets and employing data annotation techniques help improve the accuracy and performance of NLP models.

Seamless Integration: Chatbots should seamlessly integrate with existing customer support systems and workflows. This ensures a smooth transition and allows organizations to leverage existing knowledge bases and resources effectively.

Conclusion:

Embracing NLP technology for building chatbots has become a game-changer for businesses. By harnessing the power of NLP algorithms, organizations can enhance efficiency, deliver personalized interactions, and improve customer satisfaction. The statistics and success stories presented in this article demonstrate the immense potential of NLP-powered chatbots in revolutionizing B2B customer support. As decision-makers in organizations, it is essential to recognize the value that NLP technology brings and consider its implementation within your customer support strategy.

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Cloud Security services.

The value of robust cloud security measures goes beyond mere protection against cyber threats. Assessing the ROI of cloud security is crucial for organizations to understand the financial and non-financial benefits and make informed decisions. By investing in strong security measures, businesses can mitigate risks, protect their assets, and ultimately achieve a positive ROI while maintaining customer trust and brand reputation in an increasingly interconnected digital landscape.

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Privacy of Your's WhatsApp Confidential Data is on Your Fingers

WhatsApp is rolling out a security feature i.e. FingerLock feature for Android beta users.

WhatsApp was trying to update from the past few months. We are not talking about the dark mode but looking forward to the FingerLock feature.

FingerLock feature has been enabled for IOS user before more than 3 months ago, WhatsApp is finally rolling out it for android beta users.

Let's see, how the authentication feature works

Follow the following steps that may lead to secure your privacy on your finger.

1)   After updating your WhatsApp app, You can see a fingerprint lock option in the privacy setting at the bottom.

2)   Click on that and enable the FingerLock feature by turning on.

3)   You will catch “ Please set up the fingers to confirm your fingerprint.

4)   You can see 4 option that helps you when your fingerprint sensor you want to work.

 The option is A)  Immediately

B)  After 1 Minute

C)  After 30 Minutes

5)   After configuring the feature, you are ready to test it. For example, if you chose “Immediately”, WhatsApp will ask to authenticate your identity every time you open WhatsApp.

6)   “Immediately” is the best option to select, if you care about your privacy, but it’s very annoying because WhatsApp will always ask your fingerprint every time you want to access the app. In my opinion, 15 minutes is a good option.. but WhatsApp has reserved it for the iOS version. Recent improvements of the feature also show a new option called Show content in notifications, so you can decide if you want to show or hide message and sender preview when the Fingerprint lock is enabled.

7)   When you enable the Fingerprint Lock feature, the widget content is hidden by default.

I can say that it’s safe for your privacy to enable the Fingerprint lock feature because WhatsApp, like any other app, cannot access to your fingerprint data: the authentication process is managed by the Android system: WhatsApp uses official Android APIs, so no information is sent to WhatsApp/Facebook Server.

If you want to secure your organization against the perception of drastically cyber threats, bugs or attacks, Suma Soft is the best choice for you, having 19+ Yrs of experience in Cyber Security Services.

Link- https://www.sumasoft.com/cyber-security-services-usa/

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Is It Safe to Send Money Through Facebook Pay?

Facebook announced Facebook Pay to ease up your Payments and Money Transfers in the Facebook Ecosystem with service like any other payment app such as GooglePay, PhonePay, Paytm.

Like anything online, however, there remains a small chance that your safety may become compromised. Facebook employs several safeguards to secure your money and financial information when you send funds through its services.

Cybercriminals and hackers can be cognitive that has led to enormous online security breaches at small, medium and big businesses.

Like others, Facebook has arrived with an ingenious idea that is you can send money via messenger app. Messenger is a chat app and platform of Facebook, which is launched in 2008, the company revamped its messaging service in 2010, and subsequently released standalone iOS and Android apps in August 2011 and standalone Facebook Portal hardware for Messenger-based calling in Q4 2018.

Sounds Incredible, Amazing, WOW

Do you know how Facebook Pay works?

Wait Wait Wait don’t go anywhere, I know you are so excited to know how to use it?

Let’s see, how it works?

Facebook provides a feature that allows users to send and receive money through the messenger app.

You have to follow the following steps

1) Open the messenger app

2) Open the friend's chat

3) Click the dollar icon to proceed money sending procedure

4) Enter Debit Card Number or Paypal Information, Which may be stored in system or app for future use.

5) Enter the amount that you wish to send to your pal via Facebook Pay and submit it.

If you follow all these steps and keep an eye on your bank account or credit card balance, then you should be safe.

Don’t go transferring money on communal work machines, public computers, or friends’ devices.

How to avoid money transfer scams?

In the digital transformation world, everything is online. Did you notice your online transaction is safe or not? As we know, because this is the Internet, no information is ever 100% safe, regardless of the security measures in place.

Password-protecting your computer and mobile devices helps prevent unauthorized users from accessing them and wreaking havoc. Installing a robust antivirus or anti-malware program enables you to detect threats such as keystroke loggers, which record the keystrokes you make to a log file that gets sent to an unauthorized third party.

Facebook's software facilitates the money transfer, acting as a conduit between the user's bank and another bank for the payee. The software also gives the transaction extra layers of security to prevent hackers from compromising either party's financial information.  

Some Tips on Safety Transferring Money

First and foremost, you have to ensure that your computer or mobile device is secure before you even worry about the transaction itself. To start, make sure your operating system and any software or applications that may be involved in the financial transaction are up-to-date. If you’re on a traditional computer, make sure that you’re working with the latest version of Windows or OS X or any other operating system. For Windows, you should set the updates to install automatically. For a Mac, just keep your eyes on the App Store icon and install any update as soon as possible when one becomes available.

Mobile Devices are a bit different. You have to know that you are working with up to date operating system. So, go ahead and make sure that applications are completely updated. In fact, while you’re at it, you may as well update all your other apps as well, because it’s always possible for an attacker to achieve device-access through some other vulnerable application.

Securing the Web

Once you’ve decided on your service, make sure it offers strong encryption. Look at the address bar and make sure you see the padlock and ‘HTTPS,’ because you want to make sure that you are transmitting any information over an encrypted channel. You may even want to examine the certificate, though your browser likely does that for you, so long as you are up-to-date. Beyond that, just look out for shady banner advertisements that may constitute adware and attempt to steal information from your browser sessions. This is why it’s doubly important to choose a reliable payment service.

Any online transaction needs user authentication information that may be stored in your system for future use. Make sure that your system login id and password should be strong. Not only strong but also very strong to alleviate cyber attacks or avoid money transfer scams.  

Hackers are too ingenious, they know how to unveil vulnerability from the system to steal the user's imperative or confidential data. So you should be aware of all the above instructions.

If you follow the instructions, you should be safe.

Any related cybersecurity queries, Visit Here- https://www.sumasoft.com/cyber-security-services-usa/

Thanks for Reading!!!

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