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Quality Assurance, Ensuring Excellence

At LSG, the Quality Assurance (QA) team is the driving force behind our commitment to excellence. They ensure every product, service, and process meets the highest standards, working diligently to monitor, audit, and refine operations.

More than just compliance, the QA team collaborates with other departments to address challenges, implement improvements, and enhance customer experiences. Their dedication ensures LSG remains an industry leader, delivering reliable quality every step of the way.

Quality isn’t accidental—it’s intentional, and at LSG, the QA team ensures we never miss the mark.

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The”Heart of the Action”

It’s a privilege to introduce Premila, the inspiring Production Manager at LSG Sky Chefs. For three decades, Premila has been more than just a member of the team—she’s been a cornerstone of the entire operation. Her journey through every department reflects an unwavering commitment to excellence, adaptability, and a relentless pursuit of quality. From founding the Load Control Team to overseeing every detail on the production floor, Premila has led with vision, dedication, and heart.

Premila isn’t just a manager; she’s a mentor, a guide, and a role model. Her profound impact is felt by everyone she works with, setting a standard of professionalism and care that inspires those around her. As she continues to lead with the same energy and dedication, she reminds us of the power of perseverance, loyalty, and passion.

Here’s to Premila and her incredible legacy at LSG Sky Chefs—a true leader in every sense. 🥂💐

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Meet the person behind every successful OTP!

Meet Mandeep. He is the transport coordinator at LSG. What Does a Transport Coordinator Do? He ensures that meals and supplies get to airplanes on time. He plan routes, track deliveries, and communicate with drivers to adjust for last-minute changes. This role involves coordinating with airline and catering teams, upholding safety and food handling standards, and working under tight timelines to prevent delays.

It’s a crucial behind-the-scenes role that makes your in-flight meal possible!

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YYZ Ramp Tour with LSG Sky Chefs Toronto ✈️

Today’s ramp tour brought me face-to-face with an old friend: the Emirates A380, an aircraft that carries so many memories for me. Seeing it up close stirred up a blend of nostalgia and pride. As I walked around it, memories of countless flights, dedicated teams, and shared laughs all came rushing back. It reminded me of the days when I was part of something so much bigger, making sure every detail was perfect for each passenger stepping onboard.

There’s something powerful about standing near this giant, knowing I played a role in its journeys across the world. It felt like reconnecting with a piece of my past, a reminder of the work and passion that goes into every takeoff and landing. Today, I’m wearing a different uniform, representing a new role and a new journey. But my heart will always carry a piece of that Emirates spirit. ✈️

Merci Beacoup LSG Sky Chefs YYZ team for this opportunity. 🙏🏼🙏🏼🙏🏼

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A glimpse of Emirates “superjumbo” Airbus A380

Today, I had the chance to step back into a world I used to know so well—onboard Emirates A380, where luxury and elegance reach new heights. Walking through the first and business class cabins brought a wave of memories and emotions. The soft lighting, the plush seats, the meticulous design… each detail is a reminder of the exceptional experiences we worked tirelessly to create for our passengers.

The A380 may be just an aircraft to some, but to me, it’s a symbol of passion, teamwork, and countless unforgettable journeys. Sharing this experience through my vlog felt like reconnecting with an old friend and sharing that connection with the world.

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Reflecting on My Journey with LSG!

Happy to see Professor Ava at LSG for our career placement progress check.

It’s been a remarkable few weeks with LSG Sky Chefs, and I couldn’t be more grateful for the experience. I am thrilled to have achieved my initial learning goals, which means I can now shift my focus to applying the new skills and knowledge I have gained.

Here’s to growth, learning, and making an impact with everything I have learned! 🌱

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Chat with Gurpreet – The most Senior CSR at LSG Sky Chefs

Today, I had the pleasure of speaking with Gurpreet, the most senior Customer Services Ramp employee at LSG Sky Chefs. With 30 years of experience, Gurpreet has worked in nearly every department of the company. However, out of all the roles she has undertaken, her favorite is the CSR role.

Gurpreet expressed her passion for the dynamic nature of the CSR position, where she interacts closely with the operational side of service delivery. Her long-standing commitment to the company and her enjoyment of the CSR role highlight its importance in the overall success of LSG Sky Chefs.

At LSG Sky Chefs, the Customer Services Ramp ensures the smooth coordination of ramp operations related to in-flight services. CSRs act as the link between flight crews and catering logistics, overseeing the loading and timely delivery of food and supplies to aircraft. They ensure that all items are properly prepared and delivered according to schedule, working closely with various teams to maintain operational excellence. This role requires strong communication skills, attention to detail, and the ability to adapt to the fast-paced, time-sensitive environment of airport operations.

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A Day with Ms. Kathy: Operations Supervisor at LSG Sky Chefs

Meet Ms. Kathy, the Operations Supervisor at LSG Sky Chefs today. She has been with LSG for an impressive nine years, starting her journey as a part-time Customer Service Representative (CSR) before working her way up to her current role. Today, she’s responsible for overseeing production—an essential part of the business. The production team prepares the in-flight meals for passengers, ensuring everything runs smoothly across multiple departments, including Tray Set Up, Bakeshop, Hot Kitchen, Cold Kitchen, Garde Manger, and the Halal Kitchen.

Ms. Kathy’s primary goal? To make sure meals are prepared on time, despite the many challenges. When I asked her about the biggest obstacles in her role, she mentioned a few: Foreign Object on Food, manpower shortages, delays in catering that can cause flight delays, and kitchen issues, all of which add to the pressure of her daily work. Despite these hurdles, Ms. Kathy says her favorite part of the job is meal presentations, where she gets to work on creating new menus for their airline customers.

It’s clear that even with its challenges, Ms. Kathy’s role at LSG is dynamic and rewarding, showcasing her dedication and passion for the work.

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LSG Sky Chefs: Committed to Sustainability!!!

As a volunteer with Sustainable Seneca, I am thrilled to see LSG Sky Chefs strong commitment to sustainability. At their Toronto Pearson Airport Facility, you will find posters highlighting their eco-friendly practices.

LSG Sky Chefs is not only supporting a greener future for aviation but also delivering exceptional service with a conscious approach to our planet!

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Safety First!!!

At LSG Sky Chefs, safety is our priority!

Before stepping into the production area, our team suits up with the required protective gear to meet strict safety and security standards. We follow top-tier food safety protocols like HACCP to ensure every meal is prepared with the highest hygiene. Our staff undergo regular training to maintain a safe environment, staying compliant with all industry regulations. By constantly improving our safety measures, we guarantee quality and security for every passenger, customer, and crew member.

✅Safety Shoes

✅Hair Net

✅Protective Gown

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Officially Employed with LSG Sky Chefs!

Today I have officially received my employee ID!

I feel very proud to walk into the building wearing my ID badge for the first time. This ID symbolizes the beginning of my exciting new role here.

This feels like a huge achievement for me because this ID badge symbolizes my years of hard work, dedication, and past experiences. This is a tangible reminder that I am now part of a larger community, working behind the scenes to ensure smooth operations and top quality service in the aviation industry.

Bienvenue!

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A Conversation with Ms. Bola: Cutlery and Galley Supervisor at LSG Sky Chefs

This morning, I had the opportunity to speak with Ms. Bola, the Cutlery and Galley Supervisor at LSG Sky Chefs. I was fortunate that she agreed to an interview, sharing her journey within the company.

Ms. Bola started at LSG Sky Chefs seven years ago as a Customer Service Representative (CSR). In this role, she gained valuable insight into the airline catering business, learning the details of the operations. Her dedication and hard work led to her promotion to Warehouse Supervisor, where she handled customs and managed the clearance of shipments for various airlines. Eventually, she moved into her current position as Cutlery and Galley Supervisor.

Enchante Ms. Bola!

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Team Flight Services Reporting For Duty!

Meet my fellow Seneca Student, Lyka! We met during the interview for this Co-op position and we are very happy that we will have a chance to apply all the skills that we gained from our FSO program together.

We also had the chance to try the food from this food truck called “Delight Bite”. This food truck was sponsored by LSG Sky Chefs management team to celebrate and appreciate all their employees! What a great way to start our first day at work, right?

Merci Beaucoup!

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Orientation Day with LSG Sky Chefs!

Today, I am officially starting my new role as a Customer Service Assistant with LSG Sky Chefs! The past days have been really hectic, from managing my schedule to organizing everything else to stay on track.

Thanks to the amazing HR team at LSG Sky Chefs for our smooth onboarding process.

Wish me luck as I embark on this exciting journey!

Bonne chance! A bientot! Au Revoir! 🛫