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Case Study: DMRCL Airport Express (Orange) Line - Emergency Help Point Intercom with built-in Induction Loop

Client: Delhi Metro Rail Corporation Ltd.

Location: Airport Express Line (Orange Line), New Delhi

System: EmergencyHelp Point Intercom with built-in Induction Loop

Project Requirement:

Supply, Installation, Testing, and Commissioning of Induction Loop Help Point Intercom at Airport Express Line of Delhi Metro.

Facilitate passengers in calling the Station Control Room/Customer Care for assistance, including information and emergency help.

Enable two-way communication, including support for hearing-impaired individuals.

Stations Covered in Project:

New Delhi Station - Airport Express Line (Orange Line)

Shivaji Stadium Station

Dhaula Kuan Station

Delhi Aerocity Station

IGI Airport Station

Dwarka Sector-21 Station

Heinrich Solution:

Heinrich provided the Emergency Help Point Intercom solution for the Delhi Metro Airport Express Line, including supply, installation, testing, and commissioning. Passengers and station staff can easily communicate with the Station Control Room and emergency help desk, ensuring quick assistance for information or during emergencies.

Special Features:

Customized dimensions to meet DMRC requirements.

Seamless integration with the existing Telephone system (EPABX system).

Hands-free operation with a call button, microphone, and speaker.

Built-in Induction Loop for hearing-impaired passengers.

Robust Stainless Steel 304 body face plate, vandal-resistant design.

Waterproof and dustproof with an IP65 rating.

Hands-free button.

Call button with a lighting function.

Operational Use:

The Help Point Intercom system allows immediate contact with the security or information desk at the push of a button. It can be used by passengers or station staff who require emergency assistance or information. In case of accidents or incidents within the station, quick access to emergency help is vital for both station operation staff and passengers.

The system includes a built-in microphone for communication, a loudspeaker for information, and an induction loop for hearing-impaired passengers. The induction loop enables hearing-impaired individuals to listen via hearing aids with a "T mode" (Tele-coil).

This Heinrich solution enhances safety, convenience, and accessibility for all passengers on the Delhi Metro Airport Express Line.

For more info visit www.heinrichlimited.com or Email us at info@heinrichlimited.com

HEINRICH PROFILE

As a quick introduction; HEINRICH continues investment in the research and development (R&D) of its product range to ensure compatibility and compliance with all applicable industry standards such as EN-54, BIS, CE, ROHS, and UL 1069. As a leading company in life safety products, our mission is to provide customers with high-quality Professional Sound Systems, PA/VA Systems, IP-Based PA & Emergency Talk-Back Systems, CCTV Surveillance Systems, Nurse Call Systems, Conference Systems, and networking solutions that can offer an improved, safer, easy-to-use, and more efficient solution. The experience of our R&D and customer/technical support team has allowed us to implement and respond rapidly to the demands of our various vertical markets with specific solutions.

HEINRICH’s design expert team ensures that customer requirements are central to each system by selecting the most suitable products for the project. Our engineering team works closely with our customers to ensure each system is fully compatible with project requirements and will not adversely impact site infrastructure. We have completed 1500+ project installations around the world in industries such as railways, metros, corporate, malls, tunnels, conference rooms, auditoriums, and so on.

We are ready to meet your needs through our complete range of products and services.

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HEINRICH is a German-origin organization reputed for providing highly qualitative products in Life Safety, Technology, and Automation.  

HEINRICH continues investment in the research and development (R&D) of its product range to ensure compatibility and compliance with all applicable industry standards such as EN-54, BIS, CE, ROHS, and UL 1069. As a leading company in life safety products, our mission is to provide customers with high-quality PA/VA, video surveillance systems, nurse call systems, and networking solutions that can offer an improved, safer, easy-to-use, and more efficient solution. The experience of our R&D and customer/technical support team has allowed us to implement and respond rapidly to the demands of our various vertical markets with specific solutions. 

 HEINRICH’s design expert team ensures that customer requirements are central to each system by selecting the most suitable products for the project. Our engineering team works closely with our customers to ensure each system is fully compatible with project requirements and will not adversely impact site infrastructure. We have completed 1500+ project installations around the world in industries such as railways, metros, corporate, malls, tunnels, conference rooms, auditoriums, and so on.

For more info visit www.heinrichlimited.com

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