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Proactive insights compliance regulation infographic

This infographic highlights the many benefits of using Microsoft's cloud-based services within Power BI. With multi-layered security, quick threat detection and response from AI signals, and the ability to proactively safeguard your data and streamline compliance to meet regulation needs, you can feel confident about where your data is being stored and secured.

View: Proactive insights compliance regulation infographic

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Business Central AI

AI isn't just for large businesses. The built-in AI capabilities in Business Central 365 make it easy for any sized business to work smarter and make better decisions. Share this infographic with your customers to promote this incredibly valuable component of Business Central.

View: Business Central AI

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Help customers work together with Microsoft technology

The landscape of teamwork is changing. Did you know that 83% of employees depend on technology to work together? We know many businesses struggle with disjointed file sharing and dispersed resources. If it sounds like we're describing your company, don't worry--we can help. Now you can take the hassle out of workplace communication with Teamwork solutions from Microsoft. With an integrated Teamwork solution, your employees can bring their teams and resources together, connect with users outside the company, and even work remotely. What are you waiting for? Check out this infographic for more on how your company can benefit from a comprehensive teamwork solution.

View: Help customers work together with Microsoft technology

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REGINA MARIA is the leading provider of private healthcare services in Romania, with three internationally accredited hospitals, 45 of its own clinics, 5,500 employees, and an extensive partner network comprising almost 300 other institutions. The organization is already far along the path toward digital transformation and prides itself on being the most digital healthcare company in Romania, but it's always looking for ways to further expand its digital capabilities and utilize technology to help its patients as well as its business. Microsoft Dynamics 365 for Sales and Microsoft Teams provided just such an opportunity--including a new virtual assistant in Teams named "Ana" that has helped reduce approval processes for managers from days and weeks down to hours and minutes. Watch this video to learn how key Microsoft technologies have enabled REGINA MARIA to not only greatly improve customer experiences, but also vastly improve business processes, resulting in 20 percent better database accuracy and 50 percent faster complaint resolution.

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Breaches happen. Learn how to protect your organization.

Check out this infographic to learn the three most commonly used inroads into your system and how best to secure your data from each strategy.

View: Breaches happen. Learn how to protect your organization.

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Map to Your Customers' Sales Expectations

Check out this infographic to see how Dynamics 365 for Sales integrates with LinkedIn and familiar Office 365 applications like Outlook to make it easy for you to navigate common sales challenges and deliver delightful customer experiences.

View: Map to Your Customers' Sales Expectations

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Introducing Microsoft Teams: empowering remote work

This flyer highlights some of the key features in Microsoft Teams that allow customers to stay connected, collaborate, and increase productivity—all in one place. The flyer also offers ideas on how customers can use Teams to make remote work more efficient and even fun.

View: Introducing Microsoft Teams: empowering remote work

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Securely run and grow your business

Learn about the ways in which Microsoft 365 better protects your business against today's threats, while remaining cost effective and scalable.

View: Securely run and grow your business

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Goodyear Tire and Rubber Company is ensuring they have the tools necessary to stay at the forefront of innovation by keeping their entire company connected and secure through Microsoft 365.

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Microsoft Dynamics 365 - This innovative solution breaks down the silos between CRM, ERP and productivity to offer one system for everyone. With purpose-built applications for Sales, Customer Service, Field Service and Project Service Automation

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According to Harvard Business Review, 99% of businesses surveyed reported they intend to implement big data analytics and AI in the near future. On the flipside, only around 30% have succeeded. This article makes a case for accelerating plans to integrate big data analytics and AI into business practices. With the Microsoft Azure cloud, Trident Information Systems Pvt. Ltd. helps turn plans into action by using Microsoft Power BI and Microsoft Dynamics to gain the deep data insights needed to spark innovation and growth.

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This blog outlines four best practices for working from home and using Teams to make your remote work productive. Tips include details on making the most of your virtual meetings, reminders on being inclusive, advice on using chats to collaborate, and information on customizing your workspace.

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Microsoft Dynamics 365 for Customer Service

Learn how Singapore’s biggest transportation network operator doubled their productivity and delivers faster, friendlier service.

Providing over one billion rail and bus journeys per year, SMRT is Singapore’s biggest transport network operator. In end 2016, the company started using cloud-based

Dynamics 365 CRM service

management features across its train, bus and taxi services to power new service innovations, and help staff members deliver better customer service. With Dynamics’ inbuilt automation features, SMRT employees are managing 2.3 times more cases than before. And with a cloud-based approach, SMRT can bring innovation projects to life in less than 3 months. Today, SMRT is powerfully equipped to deliver on its core responsibility: world-class transport that is safe, reliable and customer-centric.

Every transport network has its challenges, but Singapore‘s SMRT has enormous responsibilities. As provider of the principal public-transport network in Singapore, it is SMRT’s job to sustain Singapore’s world-class reputation for efficiency and customer service.

“We have 102 train stations and over 1,400 buses, and deliver over one billion journeys per year,“ says Dave Ong, Head, Passenger Service Department, SMRT. “Our mission is to enhance the lives of Singapore citizens with a transport system that is safe, reliable and customer-centric.“

The Cloud Journey to Better Customer Service and Innovations

SMRT is always looking for ways to enhance customer interactions, and in 2016, decided that the Cloud could help. On any given day, more than 1,000 employees are involved in the process of managing customer enquiries, compliments, complaints and feedback. These busy staff also have to pursue hundreds of ‘lost and found‘ cases each month. SMRT wanted to help these employees deliver a faster and friendlier service.

“Today, customers contact us through many different ways — emails, calls, faxes, letters, Whatsapp, Facebook and SMS,“ says Mr. Ong. “We need a case-handling system that helps us manage new processes for handling all these interactions, and a reporting system that helps us visualise our performance in real time.“

SMRT also wanted to make it easier to engage and manage external stakeholders on a succession of new initiatives known as innovation projects. Cloud technologies had the potential to help SMRT create, share and secure new business applications without having to purchase additional servers. “When setting up an innovation project, we want a system that would allow us to adapt and be more creative,“ says Mr. Ong.

One-Stop Customer Service and Engagement

In 2016, SMRT selected the cloud-based customer-relationship management solution, Dynamics CRM Online – which is now part of Dynamics 365 – to manage SMRT customer service and engagements at the enterprise level. The cloud-based solution provided convenience and flexibility to more than 1,000 employees, reduced capital costs and accelerated rollouts.

With the help of Customer Capital Consulting, SMRT used Dynamics 365 to create a single, integrated system for managing all customer interactions. The new solution aggregates all feedbacks, regardless of which channel the feedback arrives at and uses automatic workflows to assign the case to the relevant team.

SMRT Customer Relations employees use inbuilt features to track progress and turnaround times. System aids, such as reminders, help prompt everyone involved to take action when it‘s required. Checkpoints help employees manage the different types of cases, and see that they are on track. Meanwhile, reporting tools provide accurate updates to managers and external stakeholders.

A Force Driving Enterprise Innovations

SMRT has also used Dynamics 365 to create new business applications to support their new ‘Adopt-a-Station‘ initiative for school student ambassadors. With cloud-based workflows and document repositories, SMRT staff can centrally manage applications, correspondence, approvals and activities-tracking. Mr. Ong says that moving to the cloud presented no problem for the project, and the new application was put to use according to the planned schedule.

“The Customer Capital Consulting team was flexible and accommodated our concerns to the best of their ability,” says Mr. Ong. “They were willing to go the extra mile, including conducting training so that our staff were comfortable with the new systems. They worked collaboratively and closely with the SMRT team to meet deadlines and completed the project on time.”

Productivity is More than Doubled with Dynamics 365

With the help of Cloud technologies, SMRT is achieving Enterprise Digital Transformation where it’s vital — Customer Service. Today, more than 1,000 SMRT employees across different locations in Singapore use Dynamics 365 to ensure that customer enquiries and interactions are handled quickly and professionally. With its principal, public-facing systems in the cloud, SMRT can bring new initiatives to life without the cost and delays of investing in new infrastructure.

As a result, the service-oriented staff at SMRT are better able to handle more cases. Automated workflows reduce the manual effort of sorting and directing interactions. Meanwhile, dashboard reporting helps the team and the management of SMRT to ensure that customer cases are resolved within prescribed timelines.

“Our ability to handle public feedback volume has increased 2.3 times,“ says Mr. Ong. “Dynamics 365 reduces manual effort and frees up customer-service staff to handle cases with a personal touch. This helps us achieve our strategic goal of making all interactions with our contact centre more personal.”

Innovations Made Simple

With Dynamics 365, SMRT can accelerate the pace of innovation within the organisation. With customer-ready tools – such as workflow engine, standard user-interface design and dashboard tools – SMRT does not have to source, buy, learn and deploy different solutions to get new capabilities up and running. Managers can now build, test and use new applications fast.

“Dynamics 365 effectively reduces the time it takes us to evaluate, implement and roll out new innovations,” says Mr Ong. “This means we have a faster time-to-market for new projects. In addition, we save money by leveraging our existing investments.”

Innovation Projects Up and Running in Three Months

Today, SMRT can quickly build the systems it needs to support a new innovation project. rolling them out in just a few months, which is far faster than before. These new applications are cloud-based, so SMRT does not need to invest in new infrastructure. And with the many inbuilt automation tools in Dynamics 365, new projects are now easier to manage.

“By helping us create a new communicate hub for SMRT HQ, station staff and the different stakeholders, Dynamics 365 brought our first innovation project to life,” says Mr. Ong. “Our objective is to deliver a world-class transport service that is a lifestyle experience, and Dynamics 365 is now part of our journey.“

Dynamics 365 reduces manual effort and frees up customer-service staff to handle cases with a personal touch. This helps us achieve our strategic goal.

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The Restaurant and Food Service Industry is Rapidly Changing

Microsoft LS Hospitality – The Restaurant and Food Service Industry is Rapidly Changing

As online and mobile ordering and paying become widespread, guests expect restaurants to be able to offer them a multi-channel experience.

In hospitality, it’s all about the experience. Operators need a reliable system that supports them in offering a consistently high-quality service.

Customer demands are changing quicker than ever before. To keep up, food businesses need to arm themselves with a system that is constantly being improved and modernized.

Restaurateurs need to establish a presence on social media: from food instagramming to restaurant reviewing websites, dining is becoming more and more social.

Analytics will play an ever-increasing role in identifying trends and customer behavior

Powerful

Restaurant Management Software

for Enhanced Customer Experience

From central kitchen management, to table handling, to a mobile point of sale, which is both powerful and simple to use, LSconnects your restaurant operations and headquarters processes with ERP right out of the box, delivering value across your whole organization, allowing you to offer even more while maintaining the high standards of service you customers are used to.

A Point of Services, Not Just Sales

Give information, take orders and payments, check status of orders at the table

The LS Nav Hospitality Point of Sale (POS) suits different types of hospitality setups, from finr dining to quick services, cafes, bars, pubs and more.

Superior Customer Service

Provide outstanding service: armed with the LS Nav Hospitality POS, your staff can

send orders straight to the kitchen

give information about menu items, allergens, special offers and more

check the status of orders and tables

get notified from the kitchen when the food is ready

receive payments

hand out receipts

register customers into the loyalty program

increase sales with upselling and cross-selling suggestions anywhere on the restaurant premises.

Manage Tables and Guest

Amaze your diners with quick and precise service

Manage your tables accurately and offer your customers a consistent, timely and high-quality service.

Graphic view

Use the intuitive graphic table management system to handle optimal seating and maximize table turnover.

The table status feature allows waiters to:

view the status of tables in their section,

see which tables are free,

make sure that all guests have been served,

ensure that the orders have been promptly sent to the kitchen,

receive alerts for issues that need attention, for example if a table has not been attended for too long.

Great flexibility Managers can configure and activate multiple table setups, for example using different arrangements for brunch and dinner service.

The system also helps handle takeout orders by labeling them differently and queuing them in a special takeout order list.