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Procedure To File Complaint Under Consumer Protection (Amendment) Act

The Consumer Protection Act of 2019 ("New Act") received presidential assent on August 9, 2019, and took effect on July 20, 2020, amending the previous Consumer Protection Act of 1986. ("Old Act"). The act's purpose is to protect customers' interests while also ensuring the effective and speedy resolution of consumer disputes. The New Act made it possible to file complaints and mediation proceedings online in order to expedite and effectively resolve consumer matters.Complaint is characterized as any allegation in writing produced by a complainant for the purpose of gaining the relaxation provided by the act in cases of unfair trade practices, defects in goods, deficiency in service, excess price of goods and services, and the sale of hazardous goods under Section 2 of the New Act. The complainant can also sue the manufacturer or service provider for warranties.The New Act includes a "Product Liability" clause, under which a manufacturer or service provider is responsible for compensating consumers who are injured as a result of a manufacturing flaw or poor service.

It is important to establish who exactly can file a complaint under consumer Protection(Amendment) Act.(1)A consumer;(2)Any volunteer consumer organisation that is currently registered at all under the applicable law;(3)If it's the federal government or a state government;(4)The Central Authority;(5)When there are many consumers with the same interest, one or more consumers;(6)If a consumer dies, his legal heir or representative takes over;(7)In the case of a minor, his parent or legal guardian is responsible.All of these people are eligible to file a consumer complaint.

The process of making a complaint should be done in writing and addressed to a District Forum. The complaint can be written on plain paper and filed by the consumer or by an authorized representative. This complaint must also be notarized and sent by registered or normal mail. It must be submitted within two years of the occurrence of the issue. The complainant must file four copies of the complaint, as well as extra copies for each opposing party.

The consumer complaint should provide the complainant's and opposing party's contact information, as well as the details of the dispute and the redress sought. The complaint must also include copies of any relevant documents needed to prove the claim made in the complaint. To file a consumer complaint, you do not need to contact an advocate. The charge is payable to the President, Consumer Disputes Redressal Forum, (name of) district, via demand draught.

If the value of the goods or services exceeds Rs 1 crore but is less than Rs 10 crore, a consumer complaint can be brought in the State Forum. Following 45 days of the date of the ruling, one can appeal the decision with the State Commission against the District Forum's decision. 2. The application must be accompanied by the required fee, which must be paid by demand draught to the Registrar, (name of) State Commission in the applicable state.The documents to be attached in state consumer complaint are as follows-

1.       Documents of record containing all parties' accurate names and addresses.

2.       A certified copy of the District Forum order that is the subject of the appeal.

3.       Each respondent should receive more than four additional copies of the appeal.

4.       Any conditional stay order, interim order, or other petitions with an affidavit.

5.       Opposing parties or the appellant must make a statutory deposit of Rs 25,000 or 50% of the claimed amount, whichever is less.

Cases that involve consumer complaints worth more than Rs 10 crore should be submitted directly with the National Consumer Dispute Resolution Commission. A consumer who is dissatisfied with a State Commission decision can apply to the National Commission. The appealing must be filed within 30 days after the date of the State Commission's decision. The charge for contacting the National Consumer Disputes Redressal Commission is Rs. 5000, payable in the name of the Registrar, National Consumer Disputes Redressal Commission, as a demand draught. An appeal against a National Commission order can be filed in the Supreme Court within one month of the date of the National Commission's order.

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Complaint against Reliance Digital At Complaint Portal.org

Complaint Against Reliance Digital Send your Complaint to the Customer Care Head of Reliance Digital directly. Get faster resolution with our step by step  process for your Reliance Digital Complaint. Complaint Portal.org  is a trending Online Complaint Portal. Complaint Portal.Org is Helping you to resolve you complaint against companies.

For More Info - https://www.complaintportal.org/complaint/reliance-digital-ep00212

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Step-By-Step Guide: How to Handle Customer Complaints

Customer complaints are frequently an indication of a gap between what customers expected and what you delivered. A customer's unreasonable expectations or incorrect assumptions can sometimes lead to a disconnection. Some instances, it's due to a flaw in your company's operations. A client complaint could be the result of your marketing material misinforming them about your product/service, or your user experience setting them up for failure. It could also indicate a problem that is beyond your own control (e.g., third-party shipping issues). The only way to find out is to believe client complaints in order to see if they contain important information.

 Step 1- Value Based Exercise-

 ·       Staying Calm-Maintain your composure and discuss the issue with the customer. It may be difficult for you to do so, but don't take the complaint personally; it isn't a personal attack. A consumer complaint will frequently reveal an area in your organisation where you might improve.

·       Listen- When it comes to your customers, active listening tactics can and should be applied all of the time. Allowing your customer to speak will allow him or her to relax. Listening to your consumers and allowing them to vent can often fix a problem.

·       Being Concerned about Complaints- One can inform your consumer right away that you appreciate them reaching out to you about their issues and that you want to know how they're feeling. From the start, a comment like this shows your consumer that you genuinely care and are willing to listen.

 Step 2- Questioning round-

 Even enraged Complaints can provide valuable information, and it's our responsibility to find the area of tension. Socratic inquiry can assist you in getting to the root of the problem. Begin a true dialogue with your customer. You'll have gained your customer's trust by being courteous, listening, acknowledging, and apologising. It is critical, however, that you do not ask questions that have previously been answered by your consumer. Making someone repeat themselves can exacerbate emotions and give the impression that you weren't paying attention in the first place.

 · Pose the following questions to your customers:

. What exactly do you mean when you say...?

. Could you give a specific example?

. Could you elaborate on that point?

·  Also, ask yourself the following questions:

. Is there anything more I need to know?

. I'm not sure what I'm assuming here.

.  What is the significance of this complaint?

  Step 3-Customer Response Based on the Customer-

 1.     Identify the type of Customer-Customers come in all shapes and sizes—those who're not afraid to express one ‘s dissatisfaction; those who pay a lot and expect premium service; those who communicate with you regularly; those who don't want to complain and may simply take their business elsewhere without ever letting you know there was a problem, and so on. All of them can be accessible based on the responses they generate.

2.     Customize your response-When it comes to angry clients, a quick response becomes a need rather than a nice-to-have. It is preferable to handle complaints as quickly as feasible.Customers who are disappointed greatly should be responded immediately.Set-up a separate folder to understand your clients.

 Step 4- Verifying the Solution and Documenting the issue

 1.     It's critical to verify that the solution you proposed actually remedied the problem once you've discovered the root cause of the customer's complaint, found a solution, and sent it to the client. In some circumstances, it may be worthwhile to contact the customer again after a few days to ensure that everything has been handled.

2.     Complaints frequently contain unspoken suggestions for improving your product or service. Keeping track of them might help you spot weaknesses, difficulties, and patterns. It could be a product flaw that has to be addressed right away. Perhaps it's a complaint about a specific campaign that your marketing department can investigate. In any case, keep track of any consumer complaints for future reference.

Complaint Portal Help you to find a Solution for Your complaint

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5 TOP PREVENTION STRATEGIES FOR E-COMMERCE FRAUD IN INDIA

Pandemic has driven out a thousand ways to stay at home and get everything in the comfort of your house. E-commerce sites have been increasing every day. From Clothes brands to food and everything small is available at the snap of your finger. Online, you can buy and sell everything from pens and paperclips to expensive cars and even houses. Consumers will be drawn to this offer because of its simplicity and ease, especially given their hectic lifestyles. There are some disadvantages to internet buying, the most obvious of which is the risk of fraud. . between all of these the rate of online payments is also increasing as new ways of payments are increasing Earlier it was Net banking , now in India it’s simple as UPI codeThe online purchasing business is rife with many sorts of fraud, and being aware of them is the first step in avoiding being a victim of one of these schemes. What we need to understand is the risk involved within E-commerce and develop strategies to avoid them. There are different types of Online Frauds in E-Commerce happening in India. Let’s dive into the topic and study them, to ignore them in future. 1.    Overpricing- Overpricing is such sort of internet fraud. Some businesses may tack on extra fees to the checkout bill in the tiny print, while others will just take a one-time or multiple payments with your permission. To avoid this, always make sure you are purchasing from a reputable website. 2.      Phishing- Phishing is linked to trusted sites. Many internet websites may appear to be associated with a trustworthy or well brand, but the URL may reveal otherwise. Several phishing sites are designed to look like a legitimate e - commerce platform, but they simply store all of the information entered for later use by the perpetrators. 3.      Identity Theft-Theft of one's identification,many individuals trust websites with their personal information, however this information is not necessarily secure. It's especially risky when using a credit card on an unfamiliar website. These sites will then have all of the information they require to start a new account or take out a loan in your name. 4.      Triangulation Fraud- To defraud online retailers, triangulation fraud employs three processes. In the first phase, fraudsters build a phony internet storefront, usually one that sells well-known brand-name items at low costs. The site's sole purpose is to steal personal information such as names, addresses, and credit card data from unsuspecting customers. The fraudsters then utilize the stolen customer credentials and credit card data to go to a legitimate online site, buy exactly what the victim bought from the fake store, and ship it to the client in the second step. The payment for the fraudsters is the third phase. They utilize the stolen consumer information to make additional online purchases and have them shipped to them. Top 5 prevention methods to avoid E-Commerce Frauds 1.      Plan Security Audits-Find security weaknesses before criminals and fraudsters do. Perform security audits on a regular basis. Consider the following questions: ·        Is the software and plugins for our shopping cart up to date? ·        Is our SSL certificate up to date and functional? ·        Is our business PCI-DSS (Payment Card Industry Data Security Standard) compliant? ·        Are we regularly backing up our internet store? ·        For admin accounts, hosting dashboards, CMS, database, and FTP access, are we utilizing strong passwords? ·        Are we monitoring our website for viruses on a regular basis? ·        Is communication between our store and our customers and suppliers encrypted? ·        Have we removed any plugins that are no longer active? 2.      PCI Compliant-Obtaining PCI DSS certification provides firms with a number of benefits, including increased customer confidence and security against unwanted access. Hackers can't steal credit card information with PCI DSS certification since all data sent over the network is encrypted and password-protected. 3.      Keep an eye on your site for any unusual behavior-Shoplifters are caught by fraud prevention officers hired by brick-and-mortar establishments. You can safeguard your online store from fraudulent transactions by keeping an eye on it for unusual behavior. Keep an eye on your accounts and transactions for red flags including inconsistencies in billing and shipping information, as well as your customers' physical whereabouts. Use technologies that track client IP addresses and alert you to any addresses from nations that are known to be a fraudster's hotspot. 4.      Consider using an anti-fraud solution-There are a range of software solutions available to detect and prevent online fraud, depending on your requirements and budget. Furthermore, the tools you choose may differ significantly in terms of the amount of effort required for installation and continuing management. 5.      Don't acquire too much personal information from your customers-Collecting and storing as little client data as possible is one strategy to secure your business in the event of a data breach or hack. Hackers can't take your data if you don't have it. As a result, just collect the information required to complete a transaction and ship the merchandise. Collecting Social Security numbers, birth dates, and another sensitive consumer information is not necessary.

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Register complaint online | online customer complaint | Complaint Portal

Register complaint online - Do you know about How you can easily File Consumer Complaint in india through Online Portal. Let's learn step by step procedure to File Consumer Complaint. Online Complaint. Kindly fill the customer complaint form given below to register your product complaint. To read more about our service process click here.

Get More Info - https://complaintportal.org/