#these fuckwads also immediately sided with an antisemite who tried to get Dori's mezzuzah taken down by claiming it was a hate symbol

[benevolentbirdgal]

okay, serious question for my fellow customer service peeps: what benefit is there from lying to the client/guest/customer in a way that they'll just come back to you grumpier 5-15 minutes later?

The case in point is that I'm visiting a friend - returning from a visit to my family out of town, so she had several packages to pick up - expecting four. We stopped by the front desk. There was a sign saying something to the impact of "we're here to help you but away from the desk." Shrug emoji, we go to her mailbox for envelopes.

Staff member pops back. "Dori" asks if she can get her mail, unit whatever. Staff says the "she'll" be back (person who normally handles mail??? manager??? according to Dori only competent staff member???) in 5-10 minutes. Dori goes okay, actual ten minutes or longer (this has been a recurrent issue with this management) and the staff member dodges the question, says "she" is on lunch, claims again 5-10 minutes. Again, staff has a pattern of claiming it'll be 10-60+ minutes less than it actually is.

Dori says okay, lunch is 30 minutes? Wasn't nasty about it, just like hey, should I actually come down in 10 minutes?

Apparently, Other Staff Member had just left, so it's going to be a half hour or so. Which is fine! But why lie (apparently as a habit) to residents that they can get their stuff in x minutes when it'll actually be y? What benefit is there to having a slightly grumpier version of the resident/whatever return in 5-10 minutes, especially when the actual solution is 25-30 min away?

We start to head up (it's kind of a schlep to her unit) and then the agent is like actually I can get them. Great, not sure why she said she couldn't before, and when we decided to bugger off got them for us, but great. There are four packages that were delivered according to v,endors/confirmations. Agent gets three. Dori grabs them, agent tells her stop it's not hers. Dori points to her unit # and staff member argues that it's "Nemo BenMarlin," on the package that she just brought out for Dori. Dori asks to see the label - the SENDER that the staff member insisted was the recipient was Nemo BenMarlin, and Dori's name & address was in the expected place. Dori asked about the fourth package, which the representative claimed wasn't there. We figure whatever, will check when Competent Lady is in. We come down about an hour later and she IMMEDIATELY pulls the package - implying to me that it wasn't terribly hidden.

I will tacitly buy that perhaps the Desk Agent Of Questionable Competence missed the package, but what is the benefit of lying about the return of the Kind Competent Staff Member Who Knows How To Do Her Effing Job?

I've noticed an increase in this sort of behavior as of late in a variety of people in customer service-y jobs and I'm genuinely curious what the benefit, perceived or real, of the bold-faced lie to someone with incentive to return is.