#retail... purgatory? yeah that'll work

[plush-anon]

You worked at joanns? 😍 dream job

In all fairness, a large part (and I do mean a LARGE part) of why I enjoyed working at Joanns were the managers.

The store manager was a guy named Richard, one of maybe two or three men who worked there total, and this man was practically a saint as far as retail goes.

This was a man who would, with no hesitation, get on the floor to help customers, or hop on the registers to check customers' purchases out, or pop on to the cutting counter to cut fabric. He remembered the names of regulars, would chat and smile while getting shit done, and was the type of guy to speak slowly and softly when we had shitstains explode at us measly peons for not giving them the full cost of an item back in a return (ex $200) when they used a coupon to purchase an item to begin with and only paid a portion of the cost (ex. $150). No joke, this actually happened to me on Black Friday with a man who stood at about 6 foot with a crewcut and a snarl (the military Karen, if you would)

Richard, of course, stood at about 6 foot 5 inches, and reminded me of a ginger grizzly bear in some ways. Very few customers continued to be assholes when they asked to speak to the manager and Richard came over, smiling wide. He encouraged us to chat with the customers while we worked the cutting counter - it was a good way to learn about what they were making, encouraged general conversation and lent itself to a better environment for everyone, worker and customer alike, so we weren't just awkwardly standing in silence the whole time.

The assistant store manager (aka his second in command - we had two other assistant managers, but she wielded more power than both of them) was Farrah, and she was basically Cool Wine Aunt, but with weed. She was open about smoking it (but not in a pressure-the-underlings kind of way, but more of a 'yeah, it calms me down' kind of way) but never on the clock, and was just really chill in general. She was also a 'jump on the registers' type of manager, and on occasion would take the closing staff out to get a drink from the texmex place next to us in the shopping center, and cover one for each of us - particularly during the Holiday Clusterfuck of October, November, and December (their Frozen Kahlua Mudlslide was my alcoholic drink of choice - they also had these spicy chicken strips that were amazing with it, but I digress).

Both of them were amazing people who would support and back us up without hesitation (if they weren't dealing with corporate or stock trucks coming in), and both routinely worked 15 to 20 hours UNPAID overtime during the Holiday Clusterfuck so that we the underlings could get more hours without Corporate jumping up our ass about going over budget.

They were also refreshingly upfront in our monthly meetings about profits and meeting them, as well as why company policy was the way it was, and how to work within the boundaries so we got more hours. One of my favorite moments was when they said the fabric sales essentially covered their own cost (production and delivery); the rest of the cheap crap in the store was what covered our paycheck and electricity, so hawk it as much as you can if you want extra in the bank (paraphrasing here, but that's not that far off what they actually said tbh).

With some Karen-y exceptions, the customers were honestly pretty chill. There were two women from a nearby church who bought well over 200 yards of cut fleece to make no-sew fleece blankets for children and the poor in December (it took forever to do, but they were so cheerful about it and told some funny anecdotes in between, kept the counter clear as soon as they were cut, etc. Took them three carts to haul everything to the register XD).

There was the slew of quilters making everything from baby blankets to anniversary gifts to quilts for their grandkids attending the local university that they could wear to football games in the colder weather, while still showing team pride. They always bought quarters and eighths and the end of the bolt for half price, digging thru our remnants bin for something they might have missed they could get for half price. They always talked about what they were working on, and spoke in great detail on their kids or cousins or niblings or grandkids. I saw so many pictures on phones, in wallets, and they loved them to absolute pieces.

There were cosplayers making their first costume to comicon, halloween goers trying their hand at making their own outfits, and a few furries making custom suits for order or just updating their own personal outfit. There were the usual school and church Christmas plays that needed costumes, and folks making custom table runners and place settings for family holiday meals.

One notable young man bought out 30+ yards of our 65" inch wide bolt felt for JEWELRY projects he was making as a part of his business and as a part of his art program (you can major in art with a concentration in jewelry making, and he was using it for that). He didn't leave a card, but the pictures he showed us were STUNNING.

We had a few elderly mothers come in with their daughters, to pick out fabrics so they could make their own wedding dresses, or quinceanera outfits, or veils; they showed us the patterns they had, or the pictures they were basing the designs off of, and all of them were STUNNING. (One came back in with the finished dress in the bag, this intricately beaded poofy dress that had to have taken days, hot pink and shiny).

We had local restaurant owners pop in for re-upholstery projects and curtains and vinyl; same with teachers and deck dads and furniture restoration workers that would gush about the design, what they had planned. Some would bicker with their spouses on the pattern, but it felt good-natured on the whole.

We had some elderly men come in to peer over our sewing machines - "How much it run for? My wife's birthday is coming up and her old machine's about done, and I want to surprise her. She had a Singer, but she hates the electronic screens on some of these newer ones, they hurt her eyes." - and moms coming in to sew some custom bed sheets for their kids - "My son really likes the new My Little Pony show, but he's a little shy about it. Do you think the blue's okay? Only he like yellow more, but they don't have any back there and he doesn't MIND blue really but - Actually scratch that, how wide is the fabric? My pattern says it needs to be at LEAST 22 inches wide, does it say on the box?" - and people coming up with some WILD craft ideas that were always a delight to hear them gush about - "So this MAY seem crazy, but I can turn these plastic pumpkin trick-or-treat pails into SNOWMEN heads with felt like this. We fill them with treats for the kids since we don't have a fireplace and they like it fine, but someone said I should sell these on Etsy and people really like them! But I've run out of pumpkins, and you have NO idea how happy I am that you guys still have some left."

The group we had to work with was also pretty crafty; a few were chronic call-outs, some a bit lazy, some perpetually done-with-this-nonsense, but we were mostly on the same page on shift, and all of us were crafty as heck. The employee discount was a blessing AND a curse, lemme tell you.

Stock was the best part, for me. Hours before the store opened at 9 AM, we would rip open the boxes and stuff everything onto the shelves, organizing anything the closing shift missed the night before along the way, updating new stickers or shuffling pegs over for new product arrangement, etc. We could listen to music or podcasts as we worked, and I ended up impressing some of them bc of how fast I tore through everything some mornings (the music definitely helped out there).

I was actually about to be promoted to assistant manager after 6 months, but then I got my job with the university, and they had federal health benefits AND dental, so... yeah, no contest there. Richard actually laughed when I told him I'd been hired at the university and was giving my two week notice, since it meant he didn't have to do the slew of paperwork that accompanied new assistant manager hires. He congratulated me on the job, especially the health benefits - he said that was a perk worth leaving any job here for. I nearly cried with relief that he wasn't mad.

He and Farrah chipped in and got me a small music box that plays Man of La Mancha's Dream the Impossible Dream on my last day. It still sits on my desk at work.

It was honestly my favorite retail job out of the bunch I've suffered through. Surprising at first, since I initially received a rejection email bare HOURS after my interview with Farrah, but about a month later (as I trawled endlessly through interview after interview, desperate for anything those first few months ), I got a call back from them asking if I was still interested (which I was, bc hey a job!). They remembered me specifically bc I had missed my bus to the interview, called ahead to let them know I would be late, then walked the whole way there in the rain to get there. (It was only about a mile and a half away, so not a terrible journey, but flooding is an issue in our flat-ass city; I looked like a drenched afghan hound holding a useless umbrella, so enjoy that imagery).

They were particularly impressed by the calling-ahead part.

Unfortunately, both of them ended up moving on to different paths over the year after I left - apparently they had been friends with benefits (? I say hesitantly, since I ran into one of my coworkers at an art show later on and she spilled the beans there - she was a bit flighty in nature though, and got caught up in gossip a LOT, so who knows. Lovely brocade custom projects though), and his ex girlfriend had called corporate on them and got both fired.

I think Farrah came back some time later, but the damage was done after that - the new manager came in and operated SOLELY to corporate policy. A LOT went to pieces in terms of store cleanliness, order, and general camaraderie after that - the new fabric counter folks look and sound dead inside, and barely interact with customers (not even a 'whatcha making' in passing, which is kind of sad - the stories I got helped to pass the time, and kept me from using up all of my Set Conversation Phrases for customers that actually WOULD leave us standing in silence). Corporate also stopped some of the smaller store policies that made our job easier and gave the customers a little something extra (the 'end-of-the-bolt' discount - if, after the customer orders say, 2 yards of fabric on the bolt, and there's say, a half yard "remnant" left on the bolt, we can sell them the remnant for half-price. A LOT of quilters LOVED this, and we did too, since it saved us from filling out the remnant tag and printing a sticker later on).

Just goes to show how important good management is in a business; especially when it can kick a store previously part of the top 50 stores in the NATION (while being a medium store at that - smaller place, NOT Hobby Lobby size like the Large stores) to something much less pleasant. I could be rose-goggling the situation thought - retail is still retail, no matter how nice some aspects are - but it still sticks with me as to how good he experience was even taking into account that it WAS minimum wage retail.

Food for thought, lads, food for thought.