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#it's why Banks' character wanted Hopkins' character dead
theflikchic · 1 year
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The biggest crime Freejack committed was not allowing Jonathan Banks and Anthony Hopkins to share a scene. But that's probably because that scene would actually be good and their combined power would be too great.
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ifitzpatrick · 7 years
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Since the new Twin Peaks is out tonight, I thought it would be a cool idea to introduce you guys to some David Lynch films that you may or may not have watched. If you don’t know who David Lynch is, he is basically the embodiment of, what multiple sites have called him, “a renaissance man of modern filmmaking” and does just about everything you can think of a person doing. He is a director, screenwriter, painter, photographer, musician, and producer. He has created a TON of cult classics that have not only blown peoples’ minds, but changed their perspectives on a lot of things, especially living in small town or Los Angeles, but at the end of the day, David Lynch is a surreal and complicated filmmaker at heart.
Now, I’m not saying you should watch these films in order, but I’ll lay out the important ones first and then get into stuff that you can see any ol’ time. So, let’s get started.
1. Eraserhead (1977) This masterpiece was David Lynch’s first feature length movie that combines surrealism and body horror all mashed into one. The plot is pretty damn simply… complicated. Henry Spencer (Jack Nance) is a man who is left with a lizard or serpent like child, born from a one night stand with his then girlfriend Mary X. Henry, however, starts to also have hallucinations and vision of strange things that may or may not be real. The film is known to be a great cult classic and is one of the coolest midnight movies with El Topo (1970), Night of the Living Dead (1968) and Pink Flamingos (1972) to name a few. If you’re gonna start with some David Lynch weirdness, why not try out the best of the best first.
2. The Elephant Man (1980) The Elephant Man is one of the most heartbreaking films on this list. The Elephant Man tells the real life story of Joseph Merrick, a severely deformed man who was exhibited in freak shows before he was taken to a London Hospital. The film takes us into that history with John Hurt, playing John Merrick and Anthony Hopkins, playing the doctor Frederick Treves, who takes him from out of the freakshows. It’s a heartbreaking movie and incredibly acted from start to finish. Fun fact: the Academy created the Best Makeup and Hairstyling because this movie had the best of that year.
3. Twin Peaks (1990) You knew this was coming. Twin Peaks has become a cult classic over the years and for good reasons. It’s one of the most bizarre and brilliant television dramas that have ever been produced. Created by David Lynch and Mark Frost, the show focuses on the death of high school teen and homecoming queen Laura Palmer (Sheryl Lee). FBI Dale Cooper (Kyle MacLachlan) is sent to Twin Peaks to investigate and teams up with Harry S. Truman (Michael Ontkean) to investigate the case, but it’s not a straight up murder that they’re investigating. It can’t be that simple guys. There’s something deeper, shady, and sinister going down in the town of Twin Peaks and you’ll never see it coming.
4. Blue Velvet (1986) I actually still don’t know how to properly describe Blue Velvet to people, but I will try very hard for you guys. Jeffrey Beaumont (Kyle MacLachlan) is just a normal guy, but one day he finds a ear in a backyard. (I know, I know, just hold on for me guys.) He goes on a small investigation to find out where it comes from, but takes a very sharp left turn into bigger investigation a nightclub singer Dorothy Vallens (Isabella Rossellini) whose being held hostage by some f*cked up group of people, including ether-loving Frank Booth (Dennis Hopper), who tortures her in brutal ways. Jeffrey discovers that there is way more to the surface of the small town and himself as he becomes intertwined with Dorothy’s life. Guys, just watch Blue Velvet. It’s a really great psychology, wtf of a movie. 5. Twin Peak: Fire Walk with Me (1992) I know what you’re thinking Twin Peaks fans. “Why would you even put this anywhere near a list?” Well… because it’s Twin Peaks. No matter how you feel about Fire Walk with Me, it’s still a piece of the Twin Peaks history and dammit, it should be watched at least once! Directed and written by David Lynch and co-written by Robert Engels, the films tells the last seven days of Laura Palmer’s short life while going into the investigation of Teresa Banks. Most of the cast had returned for the movie except for Lara Flynn Boyle, who was replaced by Moira Kelly and Sherilyn Fenn because schedules suck. The film was met with… not so happy people and even though it was met with negative reviews, again, still apart of Twin Peaks. Also, you gotta watch this before you get into the series!
6. Mulholland Drive (2001) Another movie that I can’t properly describe, but goddamnit, I will try! Betty Elms (Naomi Watts) is an actress that wants to make it big in L.A. Fresh into her environment, she meets a amnesiac woman Rita (Laura Elena Harring) and try try to figure out what happened to her and get back her memories. I can’t say much else without giving away most of the plot so I’ll just leave it there. I can tell you that there is a super cool (kinda?!) twist at the end of this psychological mystery film. The fun part about this movie is that it very much lets you come to your own conclusions of what the ending might mean. Nothing is right, nothing is wrong. Mulholland Drive will always be there. Fun fact: Mulholland Drive was inspired by Audrey Horne’s character in Twin Peaks. They meant to send Audrey into a spinoff where she goes to Hollywood, but it didn’t pan out.
7. Inland Empire (2006) Love is apparently a super f*cking dangerous when you’re on the set of a film that is cursed. That’s what Inland Empire presents us and it’s a really well done film by Lynch. Inland Empire follows the story of Nikki Grace, an actress whose perception of reality gets surreal and distorted as she falls head over heels for her co-star Devon Berk (Justin Theroux). She also starts taking on the characteristics of the character that she’s playing in a film that is cursed. Yeah, f*ckin’ bonkers. Laura Dern is outstanding in the lead role, she does a great job in Blue Velvet and Wild at Heart, but this movie, Laura just goes all out!
8. Dune (1984) Dune is a great accomplishment, but I will warn you that when you go into Dune, be prepared to sit for awhile. Based on Frank Herbert’s 1965 novel with the same name, Dune is set in the future where there is a war brewing between families for control of Dune, or Arrakis. They mainly want it because the time travelling drug, “the spice” is vast on the planet and it’s the only place it can be found. I’ve watched this movie a couple of times and I’m still very unsure about it’s meaning, even though I totally should know what it’s about right now. In the scope of things, this was one of David Lynch’s most *raspberry noise* of movies. It was regarded as a flop, but I kinda disagree, for what it was at the time, Dune is an epic movie on a global scale and Kyle MacLachlan sports some pretty hair. OH, ALSO, THERE’S STING, so, yeah…. Watch it.
Honorable Mentions: Lost Highway (1997), The Alphabet (1968), Wild at Heart (1990), The Amputee (1974) and Six Men Getting Sick (1967)
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likefusion · 7 years
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What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight: What would you give to read your customers' minds? In his talk at the Intelligent Content Conference, self-proclaimed “search guy” Wil Reynolds shared some tips for getting as close as possible to mind-reading by using resources – some timeless, some modern – that are hiding in plain sight. “If you look just at the keywords people search for, you're missing out on many of their actual needs,” says Wil, who serves as director of digital strategy at his own company, Seer Interactive. This article sums up some things Wil urges marketers to do to become more empathetic – “to understand the people behind the searches” – so that we can focus “not on being ranked but on being thanked.” Marketers need to focus not on being ranked, but on being thanked, says @wilreynolds. #SEOClick To Tweet Talk with people Wil's first piece of advice is so obvious that it might seem to go without saying: Talk with people. Why start here? Because marketers “have ruined some parts of our jobs because we haven't taken the time to understand how to sell things to people. We have all these cool tools and platforms that we can just throw stuff into, and they tell us what to do.” Having worked as an SEO professional for almost two decades, Wil describes his “rebirth” this way: One day I woke up and I looked at all the years and all the time that I spent trying to understand how Google ranks things. I was so out of whack. I had spent all this time chasing what Google wanted and where they wanted the words and never tried to understand how people make the decisions they make. Wil cites the example of Michelin's travel guides in the early 1900s when travel by car first became a possibility. Michelin tapped into a widespread craving for trustworthy travel-related information. The company somehow identified that need and filled it without the help of the internet. Referring to Claude Hopkins' book Scientific Advertising, published in 1923, Wil reminds us that we could learn a lot from yesterday's door-to-door marketers who learned about their customer's concerns through conversation. We say, ‘Oh, I have to optimize for the word SEO blah, blah, blah so I can rank for SEO blah, blah, blah, blah, blah.' We forget that there was a need that somebody had before typing in that word. How do you understand the need if you never talk to people? The answer is you don't. You make assumptions, and that's a mistake when you can just talk to somebody. We lose something important when we act as though moving into the digital age means abandoning the human connections that have always made marketing work. HANDPICKED RELATED CONTENT: 5 Questions to Ask Your Customer Support Team to Help Build Buyer Personas Go Beyond Analytics to Give Customers the Content They Crave Listen to people as they search To discover the things behind the words people search for, Wil recommends that you sit with people as they search online, encourage them to voice what's going through their minds at each click, and listen. Sit w/ people as they search, ask them to voice what's going through their minds at each click. @wilreynoldsClick To Tweet Wil points out, for example, that Chinese-American people who follow the principles of feng shui often base home-buying decisions on factors that keyword research can't tell you. Certain aspects of a house – like location on a dead-end street, stairs facing the door, front and back doors that line up – are deal-breakers. If you had a real-estate business, typical SEO keyword research might result in a decent Google ranking for your website, and yet, if you didn't know about these feng shui criteria, a portion of the people clicking through to your web pages might not rent from you … and you might never know why. If you don't sit with some members of the Chinese-American audience, listening to their thought process as they click through a search experience, you have no clue about the concerns that determine their decision-making. You can't know how to adapt your content to address their needs. You'd be getting ranked but not getting thanked. Another example Wil gives comes from conversations he had with people as they searched online for moving advice. Two people he talked with clicked through to the same BuzzFeed article, which had seemed promising but disappointed them. He listened to why they were disappointed. One person found the advice “lowbrow.” Another said that the information would have been more helpful in a checklist format. If you were in the moving business, that kind of insight could help you see what content people want and don't find. That's the kind of content all of us want to create. How much better would your content strategy be if you asked potential buyers of your product or service to search, and you watched how they search and asked them what they like and don't like about the existing content that's already ranking? You could then build content that answers people's questions better. Wil observed, to my surprise, that people often skip over the top-ranked search results. Your page might rank in the top five, but that doesn't mean people will click it. Someone looking for a recent report, for example, may skip to a title that cites a year. In the example illustrated below, the searcher who skipped to the bottom link was drawn to blue text that included “2016.” That's the kind of information you need when you create your content's title tag – and you get it when you sit with people. Marketers can waste a lot of effort chasing a ranking that, in the end, fails to deliver clicks. Better to chase an understanding of the human beings doing the clicking by sitting next to them and opening your ears. HANDPICKED RELATED CONTENT: Does Your Content Answer Searchers' Questions? Let Google tell you what people want Search engines are getting good at understanding what content people want and what content they find disappointing. The good news for digital marketers? Search engines lay out, for all to see, much of what they learn. Our task is to know what we're looking at. “I'm showing you things that have been staring you in the face,” Wil says, “things that you were blind to.” Search engines lay out much of what they learn for all to see, says @WilReynolds. #SEOClick To Tweet Here are some of the ways search engines reveal priceless information that enables you to discover what people want. Discover the types of content people typically search for Google, for example, often pulls a bunch of related information onto the results screen based on the things people predictably search for on a given topic. Here are the results that came up when Wil searched for surf information on North Carolina's Outer Banks. The five red circles represent five types of information Google knows many people find valuable. If you were putting together your own content on the Outer Banks, you would want to know what content people have voted for with their clicks in the past. The search engine knows – and leaves its knowledge in plain sight. These are the things that people want when they're looking to do a surf trip in the Outer Banks. It's staring you in the face, people. The data is right there. Google's predictions are staring you in the face every day, and 99% of content marketers haven't changed one thing based on this. Are you among that 99%? HANDPICKED RELATED CONTENT: Why Does User Intent Matter So Much to Your SEO? Discover the questions people are asking Certain search phrases bring up Google results that include a section called “people also ask.” You won't get any closer to mind-reading than this. Here's an example: When people click through to your website, you want them to find answers to lots of their questions. For one thing, if your visitors go back to Google quickly, the algorithm may decide they found your content unsatisfying. Google doesn't jump to this conclusion, though, since lingering on a page may also indicate confusion. “Google is trying to get smarter at telling the difference,” Wil says. Don't place too much stock in the time people spend on your pages. Instead, focus on providing satisfying answers to people's burning questions. To this end, when you discover a “people also ask” section in search results related to topics you want to own, consider that a blueprint from Google. Go down the list of questions, and create answers that people will value – maybe even enough to point others to your pages. Google will reward you for those backlinks. As Josepf Haslam said at last year's Intelligent Content Conference, backlinks “serve as digital word of mouth”; search spiders “have their sticky feet all over backlinks.” Focus on providing answers to burning questions. Use @Google's “people also ask” section. @WilReynolds #SEOClick To Tweet Are you answering all the top questions your visitors are likely to have? To find out, use Google to search some key phrases your audiences are likely to use, and look in the search returns for “people also ask” questions. If you find some, incorporate them into your content strategy. Create answers that your visitors will want to share. Discover the most popular relevant search strings The autocomplete list that Google displays under your search box tells you, based on the characters you've typed so far, what search strings are most popular – another peek into people's minds. By default, your browser displays four predictive search strings. To make it 10 search strings, change the settings: Navigate to any Google search-results page. Click Settings > Search settings. Under “Google Instant predictions,” select “Never show Instant results.” This is how it looks on my system: Now when you enter search text, you'll see 10 predictive strings, giving you more access to what's in the minds of millions of people: Go ahead and search for some strings your target audience uses. Once again, the outcome of Google's vast machine learning is right there at your fingertips, as if to say, “Here you go. This is the content your people want.” HANDPICKED RELATED CONTENT: What the Heck is Going on With Search Engines? Discover the words that perform well in your paid-search ads Reading people's minds, with Google's help, pays. Here's an example. One of Wil's clients saw the click-through rate for a page on wedding dresses jump 307% –  triple the traffic, with no boost in search ranking – simply because of a word change in the page's meta description. How did Wil know to change that word? He noticed that his paid-search team had written ad copy to trigger emotion. The ad spoke to future brides using the term “gorgeous,” whereas the page's meta description used the term “lace.” The meta description had not been written for brides as much as it had been (supposedly) optimized for Google. Since the paid-search ad copy was getting high clicks, Wil made the meta descriptions sound more like the high-performing ad copy. What might you change in your page meta descriptions to mimic the wording of your high-performing paid-search ads? How could you change meta descriptions to mimic high-performing paid-search ads? @MarciaRJohnstonClick To Tweet Discover related search terms At the bottom of the search-results screen, Google lists popular related search terms – terms that tell you a lot about the people who have searched on a given keyword. Let's say you work for a company that sells water coolers to businesses. You might assume that you would want to rank for the term “water cooler.” Search for this term, and, in seconds, you discover that people who search on “water cooler” are not typically your customers; they're retail shoppers who want to buy a home water cooler from Lowes, Walmart, or Home Depot. Optimizing your content for the keyword “water cooler” might get you ranked; it won't get you thanked. Google has millions of data points on the term “water cooler,” and it has some of the world's smartest minds in machine learning. When Google tells you that B2B sites have no business trying to rank for this term, believe it. When you search some phrases you want to rank for, check out the lists of related search terms at the bottom of the results pages. What mind-reading clues do you find? Discover tough topics you need to address If your company is up against controversy or crisis, the worst thing you can do is ignore it. Lumber Liquidators, for example, was in the news for a lawsuit related to formaldehyde in flooring products. People searched Google to find out what was going on. If your company is up against a crisis, the worst thing to do is ignore it, says @WilReynolds.Click To Tweet The company could have known about the negative related topics that popped up when people searched for the brand by reviewing the autocomplete terms that showed in a search test. Lumber Liquidators could then have addressed the topic head on. Instead, the company chose to leave it to others to fill that information gap. “They did nothing,” Wil says. “They helped no one.” In contrast, look at Airbnb, which created content to address controversy and even advertised that content. When racism by Airbnb hosts made the news and inspired the hashtag #AirbnbWhileBlack, the company immediately created content that left no doubt about where it stood. Here's one Airbnb ad that appeared at the top of a search-results page: Like it or not, people will hear about your company dirt. You can let Google help you get in front of the content storm, or you can let others generate the content storm while you hide out and take your chances. HANDPICKED RELATED CONTENT: How to Create Content People Actually Search For Explore other intelligent search sites Wil points to a site called Answer the Public, which uses machine learning to create an on-the-fly visual of questions related to a given keyword phrase. Wil's example below shows the questions that people type in to search boxes about North Face jackets. Here's a close-up: Try it. Go to this website and type in any phrase. A dandelion of questions – real questions that people have typed into search boxes – instantly appears.  You can also view the questions in list form. For example, here's the list form of the questions that appear when I enter the phrase “content marketing”: Click to enlarge If you want to know what people want to know, an intelligent search site like this will help you find out. Keep your ears open for other websites that offer data-based insights. I have to believe that many such experiments lie ahead. Use a tool like @answerthepublic to help you find out what people want to know, says @WilReynolds.Click To Tweet Conclusion “I'm not trying to be a better SEO professional anymore,” Wil says. “I'm trying to just be a better marketer.” In his experience, the information you need is often sitting right there, waiting for you to open your ears and eyes. What are your favorite ways to get into the heads of your customers? HANDPICKED RELATED CONTENT: 4 Google Analytics Reports Every Content Marketer Should Use Wil is a presenter at Content Marketing World 2017. Register today to hear in person more insights from the self-proclaimed search guy. Use code BLOG100 to save an additional $100. Sign up for our weekly Content Strategy for Marketers e-newsletter, which features exclusive stories and insights from CMI Chief Content Adviser Robert Rose. If you're like many other marketers we meet, you'll come to look forward to reading his thoughts every Saturday. Cover image by Joseph Kalinowski/Content Marketing Institute Please note:  All tools included in our blog posts are suggested by authors, not the CMI editorial team. No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used). The post What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight appeared first on Content Marketing Institute. http://bit.ly/2skZWhF
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hotspreadpage · 7 years
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What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight
What would you give to read your customers’ minds? In his talk at the Intelligent Content Conference, self-proclaimed “search guy” Wil Reynolds shared some tips for getting as close as possible to mind-reading by using resources – some timeless, some modern – that are hiding in plain sight.
“If you look just at the keywords people search for, you’re missing out on many of their actual needs,” says Wil, who serves as director of digital strategy at his own company, Seer Interactive.
This article sums up some things Wil urges marketers to do to become more empathetic – “to understand the people behind the searches” – so that we can focus “not on being ranked but on being thanked.”
Marketers need to focus not on being ranked, but on being thanked, says @wilreynolds. #SEO Click To Tweet
Talk with people
Wil’s first piece of advice is so obvious that it might seem to go without saying: Talk with people. Why start here? Because marketers “have ruined some parts of our jobs because we haven’t taken the time to understand how to sell things to people. We have all these cool tools and platforms that we can just throw stuff into, and they tell us what to do.”
Having worked as an SEO professional for almost two decades, Wil describes his “rebirth” this way:
One day I woke up and I looked at all the years and all the time that I spent trying to understand how Google ranks things. I was so out of whack. I had spent all this time chasing what Google wanted and where they wanted the words and never tried to understand how people make the decisions they make.
Wil cites the example of Michelin’s travel guides in the early 1900s when travel by car first became a possibility. Michelin tapped into a widespread craving for trustworthy travel-related information. The company somehow identified that need and filled it without the help of the internet.
Referring to Claude Hopkins’ book Scientific Advertising, published in 1923, Wil reminds us that we could learn a lot from yesterday’s door-to-door marketers who learned about their customer’s concerns through conversation.
We say, ‘Oh, I have to optimize for the word SEO blah, blah, blah so I can rank for SEO blah, blah, blah, blah, blah.’ We forget that there was a need that somebody had before typing in that word. How do you understand the need if you never talk to people? The answer is you don’t. You make assumptions, and that’s a mistake when you can just talk to somebody.
We lose something important when we act as though moving into the digital age means abandoning the human connections that have always made marketing work.
HANDPICKED RELATED CONTENT:
5 Questions to Ask Your Customer Support Team to Help Build Buyer Personas
Go Beyond Analytics to Give Customers the Content They Crave
Listen to people as they search
To discover the things behind the words people search for, Wil recommends that you sit with people as they search online, encourage them to voice what’s going through their minds at each click, and listen.
Sit w/ people as they search, ask them to voice what’s going through their minds at each click. @wilreynolds Click To Tweet
Wil points out, for example, that Chinese-American people who follow the principles of feng shui often base home-buying decisions on factors that keyword research can’t tell you. Certain aspects of a house – like location on a dead-end street, stairs facing the door, front and back doors that line up – are deal-breakers.
If you had a real-estate business, typical SEO keyword research might result in a decent Google ranking for your website, and yet, if you didn’t know about these feng shui criteria, a portion of the people clicking through to your web pages might not rent from you … and you might never know why. If you don’t sit with some members of the Chinese-American audience, listening to their thought process as they click through a search experience, you have no clue about the concerns that determine their decision-making. You can’t know how to adapt your content to address their needs.
You’d be getting ranked but not getting thanked.
Another example Wil gives comes from conversations he had with people as they searched online for moving advice. Two people he talked with clicked through to the same BuzzFeed article, which had seemed promising but disappointed them. He listened to why they were disappointed. One person found the advice “lowbrow.” Another said that the information would have been more helpful in a checklist format.
If you were in the moving business, that kind of insight could help you see what content people want and don’t find. That’s the kind of content all of us want to create.
How much better would your content strategy be if you asked potential buyers of your product or service to search, and you watched how they search and asked them what they like and don’t like about the existing content that’s already ranking? You could then build content that answers people’s questions better.
Wil observed, to my surprise, that people often skip over the top-ranked search results. Your page might rank in the top five, but that doesn’t mean people will click it. Someone looking for a recent report, for example, may skip to a title that cites a year. In the example illustrated below, the searcher who skipped to the bottom link was drawn to blue text that included “2016.”
That’s the kind of information you need when you create your content’s title tag – and you get it when you sit with people.
Marketers can waste a lot of effort chasing a ranking that, in the end, fails to deliver clicks. Better to chase an understanding of the human beings doing the clicking by sitting next to them and opening your ears.
HANDPICKED RELATED CONTENT: Does Your Content Answer Searchers’ Questions?
Let Google tell you what people want
Search engines are getting good at understanding what content people want and what content they find disappointing. The good news for digital marketers? Search engines lay out, for all to see, much of what they learn. Our task is to know what we’re looking at. “I’m showing you things that have been staring you in the face,” Wil says, “things that you were blind to.”
Search engines lay out much of what they learn for all to see, says @WilReynolds. #SEO Click To Tweet
Here are some of the ways search engines reveal priceless information that enables you to discover what people want.
Discover the types of content people typically search for
Google, for example, often pulls a bunch of related information onto the results screen based on the things people predictably search for on a given topic. Here are the results that came up when Wil searched for surf information on North Carolina’s Outer Banks. The five red circles represent five types of information Google knows many people find valuable.
If you were putting together your own content on the Outer Banks, you would want to know what content people have voted for with their clicks in the past. The search engine knows – and leaves its knowledge in plain sight.
These are the things that people want when they’re looking to do a surf trip in the Outer Banks. It’s staring you in the face, people. The data is right there. Google’s predictions are staring you in the face every day, and 99% of content marketers haven’t changed one thing based on this.
Are you among that 99%?
HANDPICKED RELATED CONTENT: Why Does User Intent Matter So Much to Your SEO?
Discover the questions people are asking
Certain search phrases bring up Google results that include a section called “people also ask.” You won’t get any closer to mind-reading than this. Here’s an example:
When people click through to your website, you want them to find answers to lots of their questions. For one thing, if your visitors go back to Google quickly, the algorithm may decide they found your content unsatisfying. Google doesn’t jump to this conclusion, though, since lingering on a page may also indicate confusion. “Google is trying to get smarter at telling the difference,” Wil says.
Don’t place too much stock in the time people spend on your pages. Instead, focus on providing satisfying answers to people’s burning questions. To this end, when you discover a “people also ask” section in search results related to topics you want to own, consider that a blueprint from Google. Go down the list of questions, and create answers that people will value – maybe even enough to point others to your pages. Google will reward you for those backlinks. As Josepf Haslam said at last year’s Intelligent Content Conference, backlinks “serve as digital word of mouth”; search spiders “have their sticky feet all over backlinks.”
Focus on providing answers to burning questions. Use @Google’s “people also ask” section. @WilReynolds #SEO Click To Tweet
Are you answering all the top questions your visitors are likely to have? To find out, use Google to search some key phrases your audiences are likely to use, and look in the search returns for “people also ask” questions. If you find some, incorporate them into your content strategy. Create answers that your visitors will want to share.
Discover the most popular relevant search strings
The autocomplete list that Google displays under your search box tells you, based on the characters you’ve typed so far, what search strings are most popular – another peek into people’s minds.
By default, your browser displays four predictive search strings. To make it 10 search strings, change the settings:
Navigate to any Google search-results page.
Click Settings > Search settings.
Under “Google Instant predictions,” select “Never show Instant results.”
This is how it looks on my system:
Now when you enter search text, you’ll see 10 predictive strings, giving you more access to what’s in the minds of millions of people:
Go ahead and search for some strings your target audience uses. Once again, the outcome of Google’s vast machine learning is right there at your fingertips, as if to say, “Here you go. This is the content your people want.”
HANDPICKED RELATED CONTENT: What the Heck is Going on With Search Engines?
Discover the words that perform well in your paid-search ads
Reading people’s minds, with Google’s help, pays. Here’s an example. One of Wil’s clients saw the click-through rate for a page on wedding dresses jump 307% –  triple the traffic, with no boost in search ranking – simply because of a word change in the page’s meta description.
How did Wil know to change that word? He noticed that his paid-search team had written ad copy to trigger emotion. The ad spoke to future brides using the term “gorgeous,” whereas the page’s meta description used the term “lace.” The meta description had not been written for brides as much as it had been (supposedly) optimized for Google. Since the paid-search ad copy was getting high clicks, Wil made the meta descriptions sound more like the high-performing ad copy.
What might you change in your page meta descriptions to mimic the wording of your high-performing paid-search ads?
How could you change meta descriptions to mimic high-performing paid-search ads? @MarciaRJohnston Click To Tweet
Discover related search terms
At the bottom of the search-results screen, Google lists popular related search terms – terms that tell you a lot about the people who have searched on a given keyword.
Let’s say you work for a company that sells water coolers to businesses. You might assume that you would want to rank for the term “water cooler.” Search for this term, and, in seconds, you discover that people who search on “water cooler” are not typically your customers; they’re retail shoppers who want to buy a home water cooler from Lowes, Walmart, or Home Depot. Optimizing your content for the keyword “water cooler” might get you ranked; it won’t get you thanked.
Google has millions of data points on the term “water cooler,” and it has some of the world’s smartest minds in machine learning. When Google tells you that B2B sites have no business trying to rank for this term, believe it.
When you search some phrases you want to rank for, check out the lists of related search terms at the bottom of the results pages. What mind-reading clues do you find?
Discover tough topics you need to address
If your company is up against controversy or crisis, the worst thing you can do is ignore it. Lumber Liquidators, for example, was in the news for a lawsuit related to formaldehyde in flooring products. People searched Google to find out what was going on.
If your company is up against a crisis, the worst thing to do is ignore it, says @WilReynolds. Click To Tweet
The company could have known about the negative related topics that popped up when people searched for the brand by reviewing the autocomplete terms that showed in a search test. Lumber Liquidators could then have addressed the topic head on. Instead, the company chose to leave it to others to fill that information gap.
“They did nothing,” Wil says. “They helped no one.”
In contrast, look at Airbnb, which created content to address controversy and even advertised that content. When racism by Airbnb hosts made the news and inspired the hashtag #AirbnbWhileBlack, the company immediately created content that left no doubt about where it stood. Here’s one Airbnb ad that appeared at the top of a search-results page:
Like it or not, people will hear about your company dirt. You can let Google help you get in front of the content storm, or you can let others generate the content storm while you hide out and take your chances.
HANDPICKED RELATED CONTENT: How to Create Content People Actually Search For
Explore other intelligent search sites
Wil points to a site called Answer the Public, which uses machine learning to create an on-the-fly visual of questions related to a given keyword phrase. Wil’s example below shows the questions that people type in to search boxes about North Face jackets.
Here’s a close-up:
Try it. Go to this website and type in any phrase. A dandelion of questions – real questions that people have typed into search boxes – instantly appears. 
You can also view the questions in list form. For example, here’s the list form of the questions that appear when I enter the phrase “content marketing”:
Click to enlarge
If you want to know what people want to know, an intelligent search site like this will help you find out. Keep your ears open for other websites that offer data-based insights. I have to believe that many such experiments lie ahead.
Use a tool like @answerthepublic to help you find out what people want to know, says @WilReynolds. Click To Tweet
Conclusion
“I’m not trying to be a better SEO professional anymore,” Wil says. “I’m trying to just be a better marketer.” In his experience, the information you need is often sitting right there, waiting for you to open your ears and eyes.
What are your favorite ways to get into the heads of your customers?
HANDPICKED RELATED CONTENT: 4 Google Analytics Reports Every Content Marketer Should Use
Wil is a presenter at Content Marketing World 2017. Register today to hear in person more insights from the self-proclaimed search guy. Use code BLOG100 to save an additional $100.
Sign up for our weekly Content Strategy for Marketers e-newsletter, which features exclusive stories and insights from CMI Chief Content Adviser Robert Rose. If you’re like many other marketers we meet, you’ll come to look forward to reading his thoughts every Saturday.
Cover image by Joseph Kalinowski/Content Marketing Institute
Please note:  All tools included in our blog posts are suggested by authors, not the CMI editorial team. No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used).
The post What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight appeared first on Content Marketing Institute.
What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight syndicated from http://ift.tt/2maPRjm
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lucyariablog · 7 years
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What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight
What would you give to read your customers’ minds? In his talk at the Intelligent Content Conference, self-proclaimed “search guy” Wil Reynolds shared some tips for getting as close as possible to mind-reading by using resources – some timeless, some modern – that are hiding in plain sight.
“If you look just at the keywords people search for, you’re missing out on many of their actual needs,” says Wil, who serves as director of digital strategy at his own company, Seer Interactive.
This article sums up some things Wil urges marketers to do to become more empathetic – “to understand the people behind the searches” – so that we can focus “not on being ranked but on being thanked.”
Marketers need to focus not on being ranked, but on being thanked, says @wilreynolds. #SEO Click To Tweet
Talk with people
Wil’s first piece of advice is so obvious that it might seem to go without saying: Talk with people. Why start here? Because marketers “have ruined some parts of our jobs because we haven’t taken the time to understand how to sell things to people. We have all these cool tools and platforms that we can just throw stuff into, and they tell us what to do.”
Having worked as an SEO professional for almost two decades, Wil describes his “rebirth” this way:
One day I woke up and I looked at all the years and all the time that I spent trying to understand how Google ranks things. I was so out of whack. I had spent all this time chasing what Google wanted and where they wanted the words and never tried to understand how people make the decisions they make.
Wil cites the example of Michelin’s travel guides in the early 1900s when travel by car first became a possibility. Michelin tapped into a widespread craving for trustworthy travel-related information. The company somehow identified that need and filled it without the help of the internet.
Referring to Claude Hopkins’ book Scientific Advertising, published in 1923, Wil reminds us that we could learn a lot from yesterday’s door-to-door marketers who learned about their customer’s concerns through conversation.
We say, ‘Oh, I have to optimize for the word SEO blah, blah, blah so I can rank for SEO blah, blah, blah, blah, blah.’ We forget that there was a need that somebody had before typing in that word. How do you understand the need if you never talk to people? The answer is you don’t. You make assumptions, and that’s a mistake when you can just talk to somebody.
We lose something important when we act as though moving into the digital age means abandoning the human connections that have always made marketing work.
HANDPICKED RELATED CONTENT:
5 Questions to Ask Your Customer Support Team to Help Build Buyer Personas
Go Beyond Analytics to Give Customers the Content They Crave
Listen to people as they search
To discover the things behind the words people search for, Wil recommends that you sit with people as they search online, encourage them to voice what’s going through their minds at each click, and listen.
Sit w/ people as they search, ask them to voice what’s going through their minds at each click. @wilreynolds Click To Tweet
Wil points out, for example, that Chinese-American people who follow the principles of feng shui often base home-buying decisions on factors that keyword research can’t tell you. Certain aspects of a house – like location on a dead-end street, stairs facing the door, front and back doors that line up – are deal-breakers.
If you had a real-estate business, typical SEO keyword research might result in a decent Google ranking for your website, and yet, if you didn’t know about these feng shui criteria, a portion of the people clicking through to your web pages might not rent from you … and you might never know why. If you don’t sit with some members of the Chinese-American audience, listening to their thought process as they click through a search experience, you have no clue about the concerns that determine their decision-making. You can’t know how to adapt your content to address their needs.
You’d be getting ranked but not getting thanked.
Another example Wil gives comes from conversations he had with people as they searched online for moving advice. Two people he talked with clicked through to the same BuzzFeed article, which had seemed promising but disappointed them. He listened to why they were disappointed. One person found the advice “lowbrow.” Another said that the information would have been more helpful in a checklist format.
If you were in the moving business, that kind of insight could help you see what content people want and don’t find. That’s the kind of content all of us want to create.
How much better would your content strategy be if you asked potential buyers of your product or service to search, and you watched how they search and asked them what they like and don’t like about the existing content that’s already ranking? You could then build content that answers people’s questions better.
Wil observed, to my surprise, that people often skip over the top-ranked search results. Your page might rank in the top five, but that doesn’t mean people will click it. Someone looking for a recent report, for example, may skip to a title that cites a year. In the example illustrated below, the searcher who skipped to the bottom link was drawn to blue text that included “2016.”
That’s the kind of information you need when you create your content’s title tag – and you get it when you sit with people.
Marketers can waste a lot of effort chasing a ranking that, in the end, fails to deliver clicks. Better to chase an understanding of the human beings doing the clicking by sitting next to them and opening your ears.
HANDPICKED RELATED CONTENT: Does Your Content Answer Searchers’ Questions?
Let Google tell you what people want
Search engines are getting good at understanding what content people want and what content they find disappointing. The good news for digital marketers? Search engines lay out, for all to see, much of what they learn. Our task is to know what we’re looking at. “I’m showing you things that have been staring you in the face,” Wil says, “things that you were blind to.”
Search engines lay out much of what they learn for all to see, says @WilReynolds. #SEO Click To Tweet
Here are some of the ways search engines reveal priceless information that enables you to discover what people want.
Discover the types of content people typically search for
Google, for example, often pulls a bunch of related information onto the results screen based on the things people predictably search for on a given topic. Here are the results that came up when Wil searched for surf information on North Carolina’s Outer Banks. The five red circles represent five types of information Google knows many people find valuable.
If you were putting together your own content on the Outer Banks, you would want to know what content people have voted for with their clicks in the past. The search engine knows – and leaves its knowledge in plain sight.
These are the things that people want when they’re looking to do a surf trip in the Outer Banks. It’s staring you in the face, people. The data is right there. Google’s predictions are staring you in the face every day, and 99% of content marketers haven’t changed one thing based on this.
Are you among that 99%?
HANDPICKED RELATED CONTENT: Why Does User Intent Matter So Much to Your SEO?
Discover the questions people are asking
Certain search phrases bring up Google results that include a section called “people also ask.” You won’t get any closer to mind-reading than this. Here’s an example:
When people click through to your website, you want them to find answers to lots of their questions. For one thing, if your visitors go back to Google quickly, the algorithm may decide they found your content unsatisfying. Google doesn’t jump to this conclusion, though, since lingering on a page may also indicate confusion. “Google is trying to get smarter at telling the difference,” Wil says.
Don’t place too much stock in the time people spend on your pages. Instead, focus on providing satisfying answers to people’s burning questions. To this end, when you discover a “people also ask” section in search results related to topics you want to own, consider that a blueprint from Google. Go down the list of questions, and create answers that people will value – maybe even enough to point others to your pages. Google will reward you for those backlinks. As Josepf Haslam said at last year’s Intelligent Content Conference, backlinks “serve as digital word of mouth”; search spiders “have their sticky feet all over backlinks.”
Focus on providing answers to burning questions. Use @Google’s “people also ask” section. @WilReynolds #SEO Click To Tweet
Are you answering all the top questions your visitors are likely to have? To find out, use Google to search some key phrases your audiences are likely to use, and look in the search returns for “people also ask” questions. If you find some, incorporate them into your content strategy. Create answers that your visitors will want to share.
Discover the most popular relevant search strings
The autocomplete list that Google displays under your search box tells you, based on the characters you’ve typed so far, what search strings are most popular – another peek into people’s minds.
By default, your browser displays four predictive search strings. To make it 10 search strings, change the settings:
Navigate to any Google search-results page.
Click Settings > Search settings.
Under “Google Instant predictions,” select “Never show Instant results.”
This is how it looks on my system:
Now when you enter search text, you’ll see 10 predictive strings, giving you more access to what’s in the minds of millions of people:
Go ahead and search for some strings your target audience uses. Once again, the outcome of Google’s vast machine learning is right there at your fingertips, as if to say, “Here you go. This is the content your people want.”
HANDPICKED RELATED CONTENT: What the Heck is Going on With Search Engines?
Discover the words that perform well in your paid-search ads
Reading people’s minds, with Google’s help, pays. Here’s an example. One of Wil’s clients saw the click-through rate for a page on wedding dresses jump 307% –  triple the traffic, with no boost in search ranking – simply because of a word change in the page’s meta description.
How did Wil know to change that word? He noticed that his paid-search team had written ad copy to trigger emotion. The ad spoke to future brides using the term “gorgeous,” whereas the page’s meta description used the term “lace.” The meta description had not been written for brides as much as it had been (supposedly) optimized for Google. Since the paid-search ad copy was getting high clicks, Wil made the meta descriptions sound more like the high-performing ad copy.
What might you change in your page meta descriptions to mimic the wording of your high-performing paid-search ads?
How could you change meta descriptions to mimic high-performing paid-search ads? @MarciaRJohnston Click To Tweet
Discover related search terms
At the bottom of the search-results screen, Google lists popular related search terms – terms that tell you a lot about the people who have searched on a given keyword.
Let’s say you work for a company that sells water coolers to businesses. You might assume that you would want to rank for the term “water cooler.” Search for this term, and, in seconds, you discover that people who search on “water cooler” are not typically your customers; they’re retail shoppers who want to buy a home water cooler from Lowes, Walmart, or Home Depot. Optimizing your content for the keyword “water cooler” might get you ranked; it won’t get you thanked.
Google has millions of data points on the term “water cooler,” and it has some of the world’s smartest minds in machine learning. When Google tells you that B2B sites have no business trying to rank for this term, believe it.
When you search some phrases you want to rank for, check out the lists of related search terms at the bottom of the results pages. What mind-reading clues do you find?
Discover tough topics you need to address
If your company is up against controversy or crisis, the worst thing you can do is ignore it. Lumber Liquidators, for example, was in the news for a lawsuit related to formaldehyde in flooring products. People searched Google to find out what was going on.
If your company is up against a crisis, the worst thing to do is ignore it, says @WilReynolds. Click To Tweet
The company could have known about the negative related topics that popped up when people searched for the brand by reviewing the autocomplete terms that showed in a search test. Lumber Liquidators could then have addressed the topic head on. Instead, the company chose to leave it to others to fill that information gap.
“They did nothing,” Wil says. “They helped no one.”
In contrast, look at Airbnb, which created content to address controversy and even advertised that content. When racism by Airbnb hosts made the news and inspired the hashtag #AirbnbWhileBlack, the company immediately created content that left no doubt about where it stood. Here’s one Airbnb ad that appeared at the top of a search-results page:
Like it or not, people will hear about your company dirt. You can let Google help you get in front of the content storm, or you can let others generate the content storm while you hide out and take your chances.
HANDPICKED RELATED CONTENT: How to Create Content People Actually Search For
Explore other intelligent search sites
Wil points to a site called Answer the Public, which uses machine learning to create an on-the-fly visual of questions related to a given keyword phrase. Wil’s example below shows the questions that people type in to search boxes about North Face jackets.
Here’s a close-up:
Try it. Go to this website and type in any phrase. A dandelion of questions – real questions that people have typed into search boxes – instantly appears. 
You can also view the questions in list form. For example, here’s the list form of the questions that appear when I enter the phrase “content marketing”:
Click to enlarge
If you want to know what people want to know, an intelligent search site like this will help you find out. Keep your ears open for other websites that offer data-based insights. I have to believe that many such experiments lie ahead.
Use a tool like @answerthepublic to help you find out what people want to know, says @WilReynolds. Click To Tweet
Conclusion
“I’m not trying to be a better SEO professional anymore,” Wil says. “I’m trying to just be a better marketer.” In his experience, the information you need is often sitting right there, waiting for you to open your ears and eyes.
What are your favorite ways to get into the heads of your customers?
HANDPICKED RELATED CONTENT: 4 Google Analytics Reports Every Content Marketer Should Use
Wil is a presenter at Content Marketing World 2017. Register today to hear in person more insights from the self-proclaimed search guy. Use code BLOG100 to save an additional $100.
Sign up for our weekly Content Strategy for Marketers e-newsletter, which features exclusive stories and insights from CMI Chief Content Adviser Robert Rose. If you’re like many other marketers we meet, you’ll come to look forward to reading his thoughts every Saturday.
Cover image by Joseph Kalinowski/Content Marketing Institute
Please note:  All tools included in our blog posts are suggested by authors, not the CMI editorial team. No one post can provide all relevant tools in the space. Feel free to include additional tools in the comments (from your company or ones that you have used).
The post What Are Your Customers Thinking? Search Secrets Hiding in Plain Sight appeared first on Content Marketing Institute.
from http://contentmarketinginstitute.com/2017/06/customers-thinking-search-secrets/
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