#for screwing over me and my coworker who doesn't seem as annoyed as i am but now i have no energy

[iguessitsjustme]

I have regrets

[ghoulangerlee]

sorry i forgot to tell you guys about the wildest thing that happened at work this past week (besides the ea who is trying to??? idk??? hunt me for sport i guess??)

but someone dropped off their computer on tuesday for us to look at; they called in and told me that it just would not power on. asked what time we closed and how much we charged and what our turn around time was.

explained all of that and they were wary bc like, they didn't wanna leave it with us for long. which fine. said they'd try to "do stuff" and see if that would fix it.

brought in the computer, reiterated that it just would not turn on. so i took their info and the computer and payment. went over our turn around time again (this is v important) (its 3 to 5 business days btw)

so, after they leave, i open the computer to inspect it (for physical damage bc we have to make notes of that just in case) and uh 1) there's no screws in the bottom case of the laptop (call the cust and they say its bc they forgot to put them back in after opening it up. uh)

next thing i notice is that the computer is on. there are lights on the side lit up and the caps lock light comes on (a sign Windows has booted)

okay weird. so the scope is now, the screen doesn't display but the computer is on.

we plug it up the next day, to an external monitor and uh. it works fine. we remove the RAM to test that just in case (bc my coworker had called the customer to get the password, the customer mentioned that before the computer "died" they were getting memory errors.)

RAM is fine. cool. we do more testing on it. and the...display? doesn't exist??? there's no integrated monitor under the device manager.

at this point we've done about an hour and a half troubleshooting on it to try and figure out how we went from will not power on to doesn't display.

call the customer back and they are not. happy. with us? somehow? why haven't we fixed it? even tho i told this customer that if we find out its a hardware issue then we'll have to order new hardware.

they were adamant it wasn't a hardware issue. okay.

anyway. its now friday at this point and they call for another update and we're like. starting to lean towards it being the upper assembly (screen + casing) but like it doesn't make sense to us bc this computer is newish (under 2 years old) and there doesn't seem to be any physical damage to it. the screen shouldn't just go out and stop working. esp if there were no other signs besides the "memory errors".

the person ends up coming in to get the computer, we talk about a screen replacement and the customer is for it. cool. they're taking the computer with them until we can get the screen ordered which is fine. i get payment for the screen so we can order it, i let the customer know that we do have to tack on an additional charge to the hours because we've spent about an hour and a half cumulatively on this--customer is not happy about it but understands. gets a bit huffy about it. says that we should have figured it out sooner etc etc etc

and then. then like. the customer hits me with.

"oh hey, so my friend closed a pen in this computer right before it stopped working. right down here where the plastic case is. yeah. do you think that might have messed up the screen?"

i am absolutely flabbergasted by this and go "oh yeah it can definitely damage the cables there. the plastic isn't very thick. we didn't see any damage when we opened it up though" and this person just

"oh yeah my friend cleaned up the broken plastic bits before we brought it by"

OH OF COURSE. how silly of me.

i am. so tired lmao. like i dont know what this person expected of us but? tell us this info? the only info (even after asking all the questions) i got was "the computer stopped working today and it worked fine yesterday" and "i opened it up and performed an ec reset just in case"

anyway. the customer is vaguely annoyed they're having to pay more for us to find out what the issue is but in my defense YOU DIDNT TELL ME THAT A PEN WAS CLOSED IN IT.

you know how you're not supposed to omit info from medical professionals if you're being treated for an emergency? its sorta in that same vein. don't omit stuff from us when you bring us your computer to fix lmao