#depending on if our substitute boss lady is back.. not that I'd look forward to it. she's a mess and she's been horrible to deal with latel | Explore Tumblr Posts and Blogs

loumauve · 7 days

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I snapped today at work, and by snapped I mean I politely commented on a help desk ticket by summing up an mess of an (type of) issue that's come up for at least the fourth time in the 2+ months I've been managing user accounts, and asked the person responsible to fix it (himself for once) because last time I fixed his mess-up it took me two whole days to work out the details with at least four other colleagues from different departments and I really don't want to do it again. there's other shit that needs doing, I've been working 10+ hour days for most of this week already, so I need to cut down not add on more.

(good thing tho - at least we managed to fix the issue where the dataset of a newer employee got mixed up with another one of the same name and therefore wasn't able to apply for any of the access/accounts she needed. technically not entirely my area but it does impact us not being allowed to create an account for her so I figured I might as well track that issue down. took three days and at least three other people, but hey - it should all work out now. yay for that)

#been feeling anxious af ever since bc it's the first time I've been this firm in a reply and idk how they'll take it #there's underlying issues in inter-departmental communication that need fixing that cause these issues to happen again and again #but my boss is on parental leave and his substitute is sick not that she cares or is up for doing her job where communication is concerned #so there's no real sense in addressing that rn esp by me who's only been there since June. but it does frustrate me a lot #anyway. I'm sure I'll get over this too. but yeah.. ppl not thinking things through for the two mins it takes to create an account #or the twenty seconds it takes to check if one already exists before creating a new one #or the minute it takes to check if folks still have an active contract past their time working in your department before deleting an accoun #just jfc. put in a smidge of effort and five mins total and save the rest of us from spending half a day to fix your mistake #oh well. if I get a pissy response I'll just blame it on being new as an intern and being too motivated and idealistic I guess #god forbid I expect people to do their jobs thoroughly or with at least a singular thought..#anyway. I feel like I'm allowed to be grumpy abt this since we are the folks who end up having to fix this shit #and by we I mean pretty much mostly me at this point bc one colleague is sick atm. my boss barely has time for this and is on leave #and my other colleague only works half time so I'm the one who's been handling most of these over the past month or so #which.. is still insane considering how I'm a goddamn intern who shouldn't even have admin rights tbh #but without them I couldn't do anything at all lol so here I am. nice that they trust and believe in me I suppose #that's why I try to do my best. (who am I kidding that's always the case anyway)#but yeah. definitely a 50% staff support job and only 50% of the other important things that need doing rn it's more like 90/10 #and it's funny how I still dread my two hours of hotline. but every time the line is too busy I still jump in #we are also only 6 people atm out of 10 and three of us are still in training. and one of the trained folks had to come back in mid time of #next week we'll likely be 4 #depending on if our substitute boss lady is back.. not that I'd look forward to it. she's a mess and she's been horrible to deal with latel #sure. she's stressed. but she's either snapping at me when I ask abt shit I can't know yet or she's ignoring me. great basis for team work.#so honestly I'd rather she not return on Monday. esp not if she's gonna spread her germs everywhere #but now sleep. sorry for the rant. it's certainly been quite the month since I returned from my own wisdom tooth rated sick leave..#gotta be up again in 6.5 hrs so I can be at work at 6 to let the electrician in. I'm gonna sleep so hard over the weekend I stg #a day in the life of..

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