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orbemnews · 4 years ago

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G.D.P. Expected to Rise, Fueled by Vaccines and Stimulus Checks: Live Updates Here’s what you need to know: The combination of stimulus checks and vaccination efforts has set the stage for a strong rebound, with even faster growth expected in the months ahead.Credit…Scott McIntyre for The New York Times As the coronavirus pandemic recedes and government relief kicks in, fresh evidence of the economy’s revival is expected Thursday morning when the government releases its estimate of first-quarter growth. Experts are looking for a pickup in activity after the economy’s tepid performance in the fourth quarter, when an increase in coronavirus cases and tightened restrictions hampered business and consumer spending. The consensus of analysts polled by Bloomberg is that the report will show gross domestic product expanded 1.6 percent, up from 1.1 percent in the final three months of 2020. That is equivalent to an annualized rate of 6.7 percent. The pickup in vaccination efforts — 43 percent of Americans have had at least one shot — combined with $1,400 stimulus payments to most Americans has set the stage for a strong rebound, with even faster growth expected in the months ahead. “We’re running on all cylinders in terms of economic activity,” said Scott Anderson, chief economist at Bank of the West in San Francisco. “People are anxious to get out and return to their normal lives, and there’s pent-up demand.” Overall economic activity should return to prepandemic levels in the current quarter, Mr. Anderson said, while cautioning that it will take until late 2022 for employment to regain the ground it lost as a result of the pandemic. Still, the labor market does seem to be catching up. Last month, employers added 916,000 jobs and the unemployment rate fell to 6 percent. Tom Gimbel, chief executive of LaSalle Network, a recruiting and staffing firm in Chicago, said: “It’s the best job market I’ve seen in 25 years. We have 50 percent more openings now than we did pre-Covid.” The new data should also provide clues to what’s driving growth, with the components behind the expansion changing as life gradually returns to normal. As more Americans become vaccinated, many economists expect a decline in new unemployment claims.Credit…James Estrin/The New York Times After unemployment claims declined to pandemic lows for two straight weeks, a new reading from the Labor Department on Thursday will put the labor market into sharper focus. The data has been volatile from week to week, but most economists expect initial claims to decline over the coming months. “We’re not quite at a full reopening yet,” said Daniel Zhao, senior economist with the career site Glassdoor. “But the light is there at the end of the tunnel.” Although weekly jobless claims remain above levels reached before the pandemic, vaccinations and warmer weather are offering new hope. “The labor market is definitely moving in the right direction,” said AnnElizabeth Konkel, an economist at the online job site Indeed. Still, she cautioned that industries like tourism and hospitality would probably remain depressed until the pandemic was firmly under control. She also stressed that child care obligations might be preventing people ready to return to work from seeking jobs. “We still are in a pandemic — the vaccinations are ramping up, but there is that public health factor still,” Ms. Konkel said. “We’re not quite there yet.” Although Airbus reported a quarterly profit after a full-year loss for 2020, “the market remains uncertain,” said Guillaume Faury, the company’s chief executive.Credit…Chema Moya/EPA, via Shutterstock Airbus announced Thursday that it had returned to a profit in the first quarter following a 1.1 billion euro loss last year because of the coronavirus pandemic, but its top executive warned that the economic toll would continue. “The first quarter shows that the crisis is not yet over for our industry, and that the market remains uncertain,” Guillaume Faury, chief executive of the world’s largest airplane maker, said in a statement. Airbus booked a net profit of 362 million euros ($440 million) between January and March, compared with a loss of 481 million euros a year earlier, as cost-cutting measures — which included more than 11,000 layoffs announced last year for its global operations — bolstered the bottom line. Revenue fell 2 percent to 10.5 billion euros. Airbus delivered 125 commercial aircraft to airlines in the three-month period, up from 122 a year earlier. Over all, Airbus delivered 566 aircraft to airlines in 2020, 40 percent less than expected before the pandemic. Airbus has previously warned that the industry might not recover from the disruption caused by the pandemic until as late as 2025, as new virus variants delay a resumption of worldwide air travel. Given the uncertain outlook, Airbus won’t ramp up aircraft deliveries this year. The company said it expected to deliver 566 aircraft on back order from airline companies, the same number as last year. It maintained its forecast for an underlying operating profit of two billion euros for the year. Amazon announced raises for half a million employees in its warehouses, delivery network and other fulfillment teams.Credit…Chang W. Lee/The New York Times Amazon will increase pay between 50 cents and $3 an hour for half a million workers in its warehouses, delivery network and other fulfillment teams, the company said on Wednesday. The action follows scrutiny of Amazon from lawmakers and an unsuccessful unionization push that ended this month at its large warehouse in Alabama. In 2018, Amazon raised its minimum pay to $15 an hour. In recent months, it has publicly campaigned to raise the federal minimum to $15, too. Amazon has been on a hiring spree during the pandemic. As more customers ordered items online, the company added 400,000 employees in the United States last year. Its total work force stands at almost 1.3 million people. Amazon typically revaluates wages each fall, before the holiday shopping season. But this year, it moved those changes earlier, said Darcie Henry, an Amazon vice president of people experience and technology. The new wages will roll out from mid-May through early June. Ms. Henry said the company was hiring for “tens of thousands” of open positions. Jeff Bezos, Amazon’s founder and chief executive, recently told shareholders in his annual letter that he recognized the company needed “a better vision for how we create value for employees — a vision for their success.” He said that Amazon had always striven to be “Earth’s Most Customer-Centric Company,” and that now he wanted it to be “Earth’s Best Employer and Earth’s Safest Place to Work” as well. Amazon is scheduled to report quarterly earnings on Thursday. Gary Gensler’s tenure leading the Securities and Exchange Commission is off to a rocky start: Alex Oh, who he named just days ago to run the regulator’s enforcement division, has resigned following a federal court ruling in a case involving one of her corporate clients, ExxonMobil. In her resignation letter on Wednesday, Ms. Oh said the matter would be “an unwelcome distraction to the important work” of the enforcement division. Ms. Oh’s resignation letter followed a ruling on Monday from Judge Royce C. Lamberth of the Federal District Court for the District of Columbia over the conduct of Exxon’s lawyers during a civil case involving claims of human rights abuses in the Aceh province of Indonesia. According to Judge Lamberth’s ruling, Exxon’s lawyers claimed without providing evidence that the plaintiffs’ attorneys were “agitated, disrespectful and unhinged” during a deposition. He ordered Exxon’s lawyers to show why penalties were not warranted for those comments. The ruling did not single out any lawyers by name. Ms. Oh was one of the lead lawyers for Exxon. The judge’s order also granted the plaintiffs’ motion that Exxon pay “reasonable expenses” associated with litigating their request for sanctions and with an accompanying motion to compel additional testimony from Exxon related to the deposition. Ms. Oh’s resignation letter did not mention the Exxon case by name, but a person briefed on the matter confirmed that the ruling from Judge Lamberth had prompted her to step down. Ms. Oh, a former federal prosecutor in Manhattan who worked for the elite firm Paul, Weiss for nearly two decades, was picked by Mr. Gensler to oversee the S.E.C.’s 1,000-attorney enforcement division on April 22. The same day, she filed a notice with the court in the Exxon case saying she had withdrawn from the matter because she had resigned from the firm to join the federal government. The civil litigation involving Exxon is nearly two decades old and involves allegations by the plaintiffs that Exxon’s security personnel “inflicted grievous injuries” on them. The lawsuit was brought under the federal Alien Tort Claims Act, which enables residents of other countries to sue in the United States for damages arising from violations of U.S. treaties or “the law of nations.” Mr. Gensler said in a news release that Melissa Hodgman, who had been the enforcement division’s acting chief since January, will return to that position. Ms. Hodgman has been an enforcement attorney with the agency since 2008. He thanked Ms. Oh for her “willingness to serve the country.” Ms. Oh could not immediately be reached for comment. Brad Karp, chairman of Paul, Weiss, said the firm would not comment on the matter because it involved ongoing litigation. “Alex is a person of the utmost integrity and a consummate professional with a strong ethical code,” he added. Ms. Oh is a highly respected lawyer, but her selection had been criticized by the Revolving Door Project, a good-government group, because she had been in private practice for so many years and had defended some of the largest U.S. companies. Increased supply-chain and freight costs for cereal makers could translate into higher retail prices for customers.Credit…Sara Hylton for The New York Times Before the pandemic, when suppliers raised the cost of diapers, cereal and other everyday goods, retailers often absorbed the increase because stiff competition forced them to keep prices stable. Now, with Americans’ shopping habits having shifted rapidly — with people spending more on treadmills and office furniture and less at restaurants and movie theaters — retailers are adjusting, too. The Consumer Price Index, the measure of the average change in the prices paid by U.S. shoppers for consumer goods, increased 0.6 percent in March, the largest rise since August 2012, according to the Bureau of Labor Statistics. Procter & Gamble is raising prices on items like Pampers and Tampax in September. General Mills, which makes cereal brands including Cheerios, is facing increased supply-chain and freight costs that could translate into higher retail prices for customers. At the beginning of the pandemic, companies were focused on fulfilling demand for toilet paper, cleaning supplies, canned food and masks, said Greg Portell, a partner at Kearney, a consulting firm. The government was watching for price gouging, and customers were wary of being taken advantage of. Now that the economy is beginning to stabilize, companies are starting to rebalance pricing so that it better fits their profit expectations and takes into account inflation — a reset of the market,” Mr. Portell said. Apple said on Wednesday that its profits more than doubled to $23.6 billion in the most recent quarter. Apple said its revenues soared by 54 percent to $89.6 billion. As usual, the main driver of Apple’s success was sales of the iPhone, which rose by 66 percent to $47.9 billion, its steepest increase in years. In the latest quarter, iPhones accounted for 54 percent of Apple’s revenues. Facebook said on Wednesday that revenue rose 48 percent to $26.2 billion in the first three months of the year, while profits nearly doubled to $9.5 billion. Advertising revenue, which makes up the bulk of Facebook’s income, rose 46 percent to $25.4 billion. Nearly 3.5 billion people now use one of Facebook’s apps every month, up 15 percent from a year earlier. Ford Motor said on Wednesday that the global shortage of computer chips will take a greater toll on its business than previously expected and would likely cut its vehicle production in the second quarter by about half. Ford expects the shortage to lower its operating profit this year by $2.5 billion, to between $5.5 billion to $6.5 billion. The company made a $3.3 billion profit in the first quarter, a turnaround from a year ago when the company lost $2 billion as the coronavirus pandemic was starting to shut down much of the world’s economy. Source link Orbem News #checks #expected #fueled #GDP #Live #Rise #Stimulus #Updates #Vaccines

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jovialsoulinfluencer · 6 years ago

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FSBO: Should You Sell Your Home Without a Realtor?

Who knows your home better than you do? Not only have you actually lived in it, but you know all of the home’s great features. You’ve put years of TLC into it. So it may seem like a waste of money to pay someone else thousands of dollars to sell your property. Especially if you’ve done your homework and have a pretty good idea of how For Sale By Owner (FSBO) works.

However, have you considered all of the other factors that go into FSBO? Below, Freshome takes a look at the pros and cons of selling your home without a realtor.

Advantage: Saving Money

FSBO can eliminate the middle man. Image: RichLegg/Getty Images

The most obvious advantage is the amount of money you could potentially save. “Typically, a realtor charges a 6 percent listing fee: 3 percent to the buyer’s agent, 3 percent to the listing agent, and selling by owner waives this fee,” explains Amanda Graham, a real estate agent at MacDonald/Becker/TTR Sotheby’s International Realty in Washington, DC. “Also, the homeowner is in control of the price and negotiates with the buyer for the terms they want,” Graham says.

But isn’t the homeowner in control of the price anyway? Yes, but according to Mark Cianciulli of The CREM Group in Long Beach, CA, homeowners may be influenced by their realtor’s opinion. “However, in this situation, the homeowners will be able to have complete control over pricing and can price the home for whatever they want,” Cianciulli says.

Advantage: Control

Homeowners can control every aspect. Image: tabs62/Getty Images

“When homeowners sell their own home, they can do as much or as little marketing as they wish. They have full discretion over how the marketing materials will look,” Cianciulli says.

The homeowner is the most knowledgeable person regarding the home. This, he says, puts them in a great position to communicate this information to potential buyers. For example, if you installed a new sunroom, you can explain how it helps to lower your heating bill in the winter.

Homeowners can also control the schedule. For example, you may prefer to coordinate your schedule with potential buyers to show them the home at a time that is mutually convenient. Also, you may not be in a rush to sell the home as soon as possible. Under these circumstances, Graham says the FSBO route may work for you. When homeowners have put a lot of work into their homes, such as adding architectural details, they may want to wait for a buyer with a similar appreciation.

Fred McGill, CEO and licensed agent at SimpleShowing in Atlanta, GA, believes that FSBO is a great approach for some homeowners. “For example, if you’re comfortable with the process of selling a home because you’ve done it once or twice before,” he says it could be an advantage to sell the home yourself at your own pace.

McGill also thinks it could be a good idea when selling certain types of properties. “In a homogeneous area — like a condo or townhome community — where pricing is similar across the entire community, this makes it easy to simply list the home FSBO and then grab the overflow traffic from other listings in your same neighborhood,” he explains.

Advantage: Legal Help is Available

You don’t have to go it alone. Image: Andy Dean Photography/Shutterstock

In addition, McGill says this method may work for people who aren’t afraid of the legal aspects of the contract. “This includes attorneys, in particular, and other folks in the legal field who are comfortable with contracts, amendments and exhibits,” he says.

If you’re not an attorney, and you’re uncomfortable navigating the legal aspects, you can hire an attorney. Jeff Van Fleet, an attorney at Woodhouse Roden Nethercott in Cheyenne, WY, says that selling your own home might seem challenging. But he believes that with the right team, it shouldn’t be a problem.

“An attorney can draft a buy and sell contract, generally for a flat fee, as opposed to the commission that real estate agents charge,” Van Fleet says. “And like a real estate agent, an attorney can only represent the interests of one side,” he explains.

“Buyers may approach the seller with offers involving a real estate agent, including a request for compensation in the form of a commission,” Van Fleet says. “As the seller, you are the master of the contract and you can choose the terms you desire, including the option not to work with an agent,” he explains. “If the buyer wants to engage the services of a real estate agent, let the buyer pay the real estate agent.”

Van Fleet says that your attorney will partner with a title company to arrange both the title work and closing. “The process is straightforward for experienced attorneys,” he says.

Disadvantage: Statistics

Realtors tend to sell homes for more money. Image: Andy Dean Photography/Shutterstock

While there are numerous advantages to FSBO, we found as many reasons why it may not be a good strategy. “The idea of saving thousands of dollars on commission by selling your own home can be tempting and, for a few, it may even make sense,” says Jo Ann Bauer, realtor at Coldwell Banker Residential Brokerage in Scottsdale, AZ.

But she thinks the majority of homeowners will lose money using this approach. “According to the National Association of Realtors, the typical FSBO sale in 2017 (the latest year with full data) was $200,000, compared to $265,500 for agent-assisted home sales,” she says. “When we do the math, it’s easy to see that even with paying a commission, homeowners, on average, earn more money from the sale of their home by hiring a real estate agent,” Bauer explains.

And homeowners might not even save as much money as they think on the commission. Cianciulli says you’re only saving money on the listing agent side. “Most homeowners think they are going to save 5 to 6 percent of the sales price, but this isn’t true in the majority of cases. They still have to offer a commission to buyer agents to bring their buyers to the home,” he says. “Additionally, many sellers are so hyper-focused on saving some commission dollars, yet they end up netting less money because they end up selling the property for less than they would have with a seasoned realtor.”

And that’s because there’s a learning curve if this is your first or second time selling your home without a realtor. “I guess the question is: do you really want to risk making mistakes that can cost you time and money on such a large transaction?” Cianciulli asks. So, what are some of the complications that can arise? “Dealing with unpermitted work, issues with chain of title, requests for repairs/price credits during escrow, financing issues and atypical financing structures are just some of the potential obstacles,” he explains.

Disadvantage: Subjectivity and Underestimating Work

Homeowners tend to be defensive regarding their home’s flaws. Image: Steve Debenport/Getty Images

There is also an emotional component involved in selling your own home. When valuing and negotiating your own home, Cianciulli believes that it’s almost impossible for sellers to be objective. And this type of emotional reaction can hurt sellers in more than one way. “As sales agents, we need to be able to reposition a property if current strategies aren’t quite working perfectly. One of the ways to know this is by getting honest feedback from potential buyers or their agents,” says Steven Gottlieb of Warburg Realty.

But if potential buyers are afraid of offending or insulting the seller, they won’t provide candid comments. For example, you may think your property is worth more because it has a large, unfinished basement. A buyer, though, may not want to pay more if they also have to transform the basement into livable space. “The selling agent acts as the buffer for this, and should be able to tell a seller helpful feedback — even if it’s unpleasant — to re-market the property by accentuating the property’s attributes and downplaying the handicaps.”

Sellers may also underestimate the amount of work required. “Just sticking a sign in your front yard will likely not generate the traffic and interest in your FSBO for which you hope,” warns Bauer. She admits that a seller can pay a flat fee to brokers to publish their home on the MLS. “However, the owner is responsible for all the marketing, photos, property descriptions, inquiries, open houses, showings and vetting of potential buyers,” Bauer says. “For most FSBOs, the time and effort it takes to move from deciding to sell themselves to realizing a successful close prove to be too much. Many end up eventually listing with a real estate agent.”

Disadvantage: Overestimating Ability to Sell

Selling a home is not as easy as it looks. Image: Ariel Skelley/Getty Images

After a lot of hard work, you may realize that you’re in over your head. In fact, this is what happened to Michael and Jessica Walden of Walden Custom Renos. The husband and wife duo had twelve years of experience flipping houses. They tried a variety of ways to sell their products, including the use of a popular sell-your-own-home website. “With the website, we had tons of viewings over a two-month period, and there were lots of questions and long visits — but not a single offer,” they told Freshome. “However, within 24 hours of listing the same house with the top selling agent in the Durham region, we had three offers from six viewings and sold for over asking.”

They admit that listing with an agent will generally cost between 4 and 6 percent of the sales price. However, they believe the results are worth it. “This comes with free advertising in local papers and online, as well as access to the Rolodex of other agents with clients ready and wanting to buy.”

And there are other potential challenges you may encounter when trying to sell the home yourself. “Our team has inherited listings from people who initially tried to sell with a limited service broker or on their own and the result is almost always the same. Most don’t sell,” according to Matt Miner, co-principal and real estate broker at the Get Happy at Home team of Coldwell Banker Bain in Seattle, WA.

For one reason, Miner says realtors are leery of homes being sold by the owner. “They are often very challenging transitions with a much higher probability of failure,” he says. “When we inherit these sorts of listings, we end up selling the home for much more than they were unable to sell.”

Other Considerations

Be sure to do your homework. Image: docent/Shutterstock

One alternative to using a traditional agent or doing an FSBO is using a company like SimpleShowing. “Our company, and several other ‘digital/online’ real estate brokers like us, offers a service that goes beyond FSBO but is less expensive than a traditional agent. With these types of companies, there are no upfront fees for sellers and they only pay $5,000 at closing,” McGill says.

Also, even though Van Fleet (as an attorney) handles FSBOs, he recommends paying a real estate agent to do a comparative market analysis. “Do not rely on website-generated estimates or county assessments to price the home as this fails to account for the real-life conditions of the market and is frequently incorrect.”

In addition, he does not recommend the legal forms of purchase that you can find on the internet. “These forms are usually a bad choice for a legal transaction such as selling a home, as they generally fail to incorporate local and state requirements — and the consequences could be dire.”

Van Fleet also provides advice on earnest money. “There is a trend in the market to make offers with a small amount of earnest money,” he says. As the seller, Van Fleet says you are in charge of the contract — and you can and should request additional earnest money.

“The earnest money often becomes the center of legal disputes, so make sure there is enough money to deter a buyer from improperly backing out of the deal, or that the earnest money is enough to cover your legal expenses if litigation is necessary,” Van Fleet advises.

The post FSBO: Should You Sell Your Home Without a Realtor? appeared first on Freshome.com.

from https://freshome.com/for-sale-by-owner/ via FSBO: Should You Sell Your Home Without a Realtor?

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cessanderson · 6 years ago

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FSBO: Should You Sell Your Home Without a Realtor? https://ift.tt/2W27d3Y

However, have you considered all of the other factors that go into FSBO? Below, Freshome takes a look at the pros and cons of selling your home without a realtor.

Advantage: Saving Money

FSBO can eliminate the middle man. Image: RichLegg/Getty Images

Advantage: Control

Homeowners can control every aspect. Image: tabs62/Getty Images

“When homeowners sell their own home, they can do as much or as little marketing as they wish. They have full discretion over how the marketing materials will look,” Cianciulli says.

Advantage: Legal Help is Available

You don’t have to go it alone. Image: Andy Dean Photography/Shutterstock

Van Fleet says that your attorney will partner with a title company to arrange both the title work and closing. “The process is straightforward for experienced attorneys,” he says.

Disadvantage: Statistics

Realtors tend to sell homes for more money. Image: Andy Dean Photography/Shutterstock

Disadvantage: Subjectivity and Underestimating Work

Homeowners tend to be defensive regarding their home’s flaws. Image: Steve Debenport/Getty Images

Disadvantage: Overestimating Ability to Sell

Selling a home is not as easy as it looks. Image: Ariel Skelley/Getty Images

Other Considerations

Be sure to do your homework. Image: docent/Shutterstock

The post FSBO: Should You Sell Your Home Without a Realtor? appeared first on Freshome.com.

Terri Williams

#Freshome.com - Interior Design & Architecture Magazine

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darshansonardigital · 5 years ago

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How To Provide Better Customer Service In 2020 | Darshan Sonar Digital

I don’t think that I need to tell you how customers are ruling the market. Even nowadays they are deciding which product will place in the market and which won’t. Mass customization and an excess of choices inside virtually every industry mean firms must compete for customers’ interest. It’s not only a product and amount that companies need to compete but customer service is also playing an important role. (Customer Service Statics In 2020)

Study shows that consumers don’t have a problem with paying more money with organizations that present high-grade customer service, and will quickly switch to another brand when they don’t attempt their expectations. Previous times went while consumers would choose a brand and stay with it for life. But now, brands must earn their customer’s integrity with each synergy and figure out issues before they appear.

There are many ideas to deliver your brand more customer-focused. Analyze the following statistics on customer service and for new strategies for growing your customer service team. below I am presenting (The Importance of High-Quality Customer Service) and (The Power of Great Customer Service) through the reference of Hubspot.

Statics Of Customer Services In 2020:

The Importance Of High-Quality Customer Service:

90% of people use customer service as a factor in choosing whether or not to do business with a company. (American Express)

Investing in new customers is among 5 and 25 times more costly than retaining existing ones. (Invesp)

49% of American consumers switched companies last year due to poor customer service. (New Voice Media)

81% of Americans believe that business is either meeting or exceeding their customer service expectations. (American Express)

The Power Of Great Customer Service

73% of customers fall in love with a brand and remain loyal because of friendly customer service reps. (RightNow)

68% of clients said the service help key to a recent positive service experience. 62% said that this was also due in part to the rep’s information or resources. (American Express)

Customers are willing to pay 17% more on a company that has outstanding customer service. (American Express)

77% of consumers would recommend a brand to a colleague after having a single positive experience. (Temkin Group)

93% of customers are likely to make repeat shopping with companies that offer great customer service. (HubSpot Research)

Brand Building And Brand Loyalty:

Now we are presenting for you Brand Building and Brand Loyalty from the Nextiva Blog.

67% of consumers worldwide say that customer engagement levels have grown in the last 2 years. Ameyo

Across the globe, 96% of consumers state customer service is an influential factor in their decision of loyalty to a brand. Microsoft

33% of customers who dropped a business relationship last year did so because personalization was lacking.Accenture

While asking consumers what affects their level of belief with a company, offering excellent customer service rated number one. Dimensional Research

48% of consumers expect specific treatment for being a loyal customer. Accenture

34% of companies are performing “customer journey mapping” within their customer service. Kolsky

72% of consumers say that when communicating customer service they demand the agent to “know who they are, what they have bought and had insights into their past actions.”Microsoft

Brands are viewed more positively by 77% of customers if they proactively encourage and accept customer feedback. Microsoft

Two-thirds of consumers are willing to share private data with organizations but only in replacement for some observed value. Accenture

89% of consumers have switched to creating a business with a competitor following a poor customer experience.

The Loss Of Poor Customer Service:

Do you know more than half of Americans have rejected a planned purchase or transaction because of poor service, American Express 2017 Customer Service Barometer

33% of Americans say they’ll think switching firms after just a single instance of bad service. American Express 2017 Customer Service Barometer

U.S. companies expend more than $62 billion annually due to bad customer service.Newvoicemedia.com

Americans tell an average of 15 customers about a bad service experience, versus the 11 people they will tell regarding a great experience. American Express 2017 Customer Service Barometer

74% of folks are likely to switch brands if they find the buying process extremely difficult.

Takeaway: Not only do you miss out on short-term sales with a hard purchasing experience, but you also drop out on long-term loyalty and more important LTVs.Salesforce

After one negative experience, 51% of customers will nevermore do contracts with that organization again.Newvoicemedia.com

Missing even a single client can be very expensive and harmful. It’s crucial for companies to turn a complaint into a definite for the client and for the business progressing ahead.

Customers Experience Stats:

“We see our clients as welcomed guests to a party, and we are the managers. It’s our work each day to address each important phase of the client experience a little bit great.” – Jeff Bezos

75% of clients seek a faithful experience despite how they engage a business, e.g. social media, in person, by phone, etc. – Salesforce

44% of users take their business away due to ordinary experience. – 5NewVoiceMedia

75% of consumers will need to buy with stores that offer personalized experiences by 2020. – Salesforce

64% of customers want to shop with organizations that can satisfy their requirements in real-time. – Salesforce

50% of shoppers switch brands when their requirements are not answered.

The Despair Customers Face:

According to Esteban Kolsky, 72% of consumers will receive a positive experience with 6 or more people. On the other hand, if a consumer is not happy, 13% of them will give their experience with 10 or even more.

The challenge here lies in the fact that, in the largest cases, clients don’t say you that they are miserable. In fact, only 1 in 25 miserable clients actually protest.

For lots of companies, the lack of negative feedback is a sign of prosperity.

But, as the research shows, this might not be the problem. Your clients may not be satisfied, or unhappy, they’re sharing their unsatisfactory with others.

Customer expectations are at an all-time high and it’s a tough time for companies to meet and exceed them.

Even if you give a positive client experience 9 out of 10 times, that one time you do not could be disastrous.

In their future of CX statement, PwC surveyed 15,000 customers and discovered that 1 in 3 consumers will leave a brand they love after just one poor experience, while 92% would totally leave a company after two or three negative cooperations.

India Statistics:

43% of Indians marketers use social media for client service – Gadgetsnow

Above 89% of a unit group, said they were ready to spend more with a business that gave good customer service – Business Today

More than 78% said they paid more with a business because of a history of confident client service experiences — Business Today

Superior 25% of people stated the level of client service was the most significant cause – Business Today

Over 83% of people use social media to speak about client service activities– Business Today

About 49% of Indian users state they always inform others about their bad service activities and even more numerous numbers (66%) state they speak about their good service activities. – Firstpost

Top 10 Tips for providing the best customer services.1. Identify Your Customers:

There is absolutely no substitute for knowing who your customers are, why they purchased your product, and what they like or hate about your product. Use a help case tool that advances tracking client communications and information simple, so when clients communicate your support team, they have significant interaction.

2. Add Helpdesk Button:

It is a tool that raises customer interaction to help businesses reply to customers instantly and efficiently. Using a helpdesk allows your support team to offer a great possible experience to your consumers.

Keep trail of past client communications so you can choose up from where you left off. Switch these discussions into an actionable ticket, allowing them to the right department, and estimating levels of priority. You can even combine other team members for collaboration.

3. Be Friendly:

Customer service begins with a good smile. While you are in a face-to-face situation, a warm welcome should be the leading thing your customers notice and understand when they ask for help. Even when managing customer service inquiries via phone, a smile could come through in your voice, so be sure you are ready to be friendly.

4. Listen Carefully To Your Customers:

Listening is one of the easiest mysteries of customer service. It means listening to what your clients are speaking out loud, as well as what they are talking non-verbally. Watch for clues that they are displeased while hearing what they reply to you directly.

5. Use Good Language:

Positive language is an excellent route to evade unexpected fights that arise from bad communication. While the change is fine, the effects are rigorous. Suppose one of your products is back-ordered after a month and you need to transfer this information to a customer quickly. Analyze the following answers:

Negative language: We can’t provide you product till next month. It is back-ordered and it is not available at this time.”

Positive language: “I will make sure to obtainable your product in just following some days. I can fix the order for you right now and make sure that it is posted to you as soon as it arrives in our storehouse !”

Redirecting the discussion from negative to positive places concentrate on the offered solution. When the result takes center stage, it decreases the odds that consumers will be upset.

6. Be Apologetic For Any Inconvenience:

Right out the Customer Support Rule Book. Whatever the problem, whatever role your fellowship performed, regret, consumer, credit card didn’t work, say you’re sorry for their inconvenience. The product doesn’t work, the First pause, confess. 3rd person holding a shipment, Apologize! When a client is upset, you must always apologize. American Express knows the value of a sincere apology

6. Ask for Feedback:

No matter how active you are, you will never be capable to get in front of each client issue. To make sure you learn from the good, the bad, and the unpleasant experience your customers have, build a simply convenient route for clients to give feedback.

Whether it’s a telephone survey at the end of a service call, an email survey posted directly from your CRM tool, or a form on the “Contact Us” page of your website, building a means for consumers to give feedback makes it more comfortable for you to learn what requires change. It also assists prevent afflicted customers from talking their displeasure on highly obvious places like your social media pages.

7. Speak Your Customers by Name:

One of the greatest techniques to offer a more intimate client experience is using the client’s name while speaking with them in person, over the telephone, by email, or during coming up with customer surveys. A more intimate way that doesn’t feel forced humanizes the clients-business interaction. Keep in mind that, according to the study, customers usually become overjoyed when they listen to their name called.

8. Treat Employees Very Well:

In a number of cases, it will be the employees of a business who have the largest f2f contact with the customers. The more reliable they are treated, the more satisfied they will be while at work and this will be obvious in the way that they treat customers. The ambiance that is created by a good performing environment will be comfortable for clients too.

9. Omni-Channel Support:

It should be simple for customers to communicate with your support team, despite the medium they’re using. Your team should be provided to reply to incoming service inquiries via phone, email, social media, live chat, and any other transmission channel that your customers favor. Implementing this type of omni-channel experience delivers your team more approachable and creates less stressful service communications.

10. Say Thank You:

Gratitude is memorable, and it can evoke your shoppers why they shopped from your store or hired your firm. Despite the type of business, you have, telling thank you for following every purchase is one of the simplest ways to start a way of good customer service.

Conclusion:

In conclusion, I hope you understand by reading the above post about Customer Service Statics In 2020.

Further, you can leave a comment if you need any assistance regarding the above post (Customer Service Statics In 2020). In addition, We look forward to assisting you. If you want to study more about marketing strategies. But if want to perform practically with me regarding digital marketing you can just fill-up the form below so that I can get in touch with you from the Darshan Sonar Digital marketing course Pune.

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fvinstitute288-blog · 8 years ago

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Working on Your Relationship – By Yourself

You Can Create a Successful Relationship – Even If You Must Do It Alone Conflicts can be expected to arise in even the strongest of relationships. Two people who attempt to create a relationship always bring their own issues, backgrounds, expectations, personalities, and inner difficulties into the interplay that occurs between them. It is not at all unusual that the two people might find themselves, at times, in a deadlock. They see no way to break the impasse and to recapture the spirit of good will that they once had and would like to have again. Each party’s personal conflicts come into play and stifle the communication, sharing and love that seem necessary for harmonious interaction. Rather than confronting our own part in the problem, we may resort to blaming our partner – “If only she (or he) would change, then we could be happy.” While it is ideal for the two partners to agree mutually that there is a problem that needs to be confronted and to show an equal amount of motivation in solving the problem in relationship therapy, this goal is not always achievable. The reality of the situation is that one of the partners may not be ready to work on the problem – and the reason for this may be perfectly valid. For example, one partner may fear that working on the relationship could bring up other problems. Or one of the partners may feel inadequate in talking about relationship issues and may have fears of being attacked if he or she were to try relationship therapy (although this is, in reality, a highly unlikely event). Or perhaps the partner feels unable to make the changes which have been called for in the past. Commonly, one of the partners just doesn’t see that there is a problem, and therefore fails to see his or her contribution to the difficulties. Whatever the reason, there are times when one partner is simply not ready to work mutually on the relationship. This is a fact which must be accepted. But it does not mean that the relationship is doomed. Rather than condemning our partner for his or her inability to work on the relationship, it is far more productive to show respect for our partner’s view and to take matters for bettering the relationship into our own hands. There is a great deal that one partner, acting alone, can do to create a relationship which is happier and more fulfilling for both parties. Working alone on a relationship problem can mean that we have to take a look at our own issues and our contribution to the difficulties with our partner. While this challenge is not always easy, the pay-off in terms of our own emotional wellness can be enormous, both for our own future personal happiness and for the success of our relationship. Working solo on a relationship may mean coming to terms with the anger we have fostered (perhaps for years), taking responsibility for our own happiness, breaking out of our old ways of seeing the world, changing our expectations about how we should live everyday, and accepting the good in our relationship as being good enough. It may mean letting go of some of our most entrenched behaviors. We may even find that letting go can bring us tremendous rewards that we never expected. Think of a relationship as a system with two parts which strives to achieve balance. It can be compared to a see-saw. When one of the partners makes a shift, the other partner has to make a comparable shift to maintain the balance. This often works negatively. For example, if Chris reminds Michael to take out the trash, Michael, feeling controlled, might back off and stop communicating. In turn, Chris then criticizes Michael even further for breaking off communication – and Michael retreats even further. A balance is achieved in this case with a pattern of blame and withdrawal. How can the balance shift in a more positive direction? Chris might decide to stop reminding Michael to take out the trash. In fact, Chris starts taking out the trash. Michael does not feel controlled in this case and has no need to break off communication. Showing appreciation to Chris for doing this chore, Michael starts taking out the trash. Both parties win in this case, and a positive balance is achieved in the relationship. (Of course, this could backfire on Chris, who may end up taking out the trash all the time. But at least the old pattern is broken, communication now has a chance to succeed, and Chris can assess whether it is more important to maintain the relationship with new ground rules, even though it is flawed and far from ideal, or to continue the old pattern of blame and withdrawal.) Here are some ways that one party, working alone, can improve a relationship: Take Care of Your Own Needs We often look to our partner to provide for our needs, and this can be a big mistake. People, whether they are in a relationship or not, need to function in a whole and complete manner. The best relationships are generally those in which two healthy and fully functioning adults come together and enhance each other with love, support, trust and nurturance. They appreciate the gestures of love that they receive from their partner, but they would be able to live full and complete lives even if they were not in a relationship. We sometimes think that the two people should give equally to the relationship in order to achieve a balance – but it may be more productive to see the balance in a different way. Think instead about achieving a balance within yourself, so that the question becomes one of deciding how much to give to the relationship and how much to give to yourself. There are some things that you may want and which you can provide for yourself. You see these things as non-negotiable. For example, if your partner is always late for social events and you find this unacceptable, try going once alone – and the next time your partner will probably be ready on time. If your partner feels threatened by this, gets angry and starts an argument, try showing some empathy and decisiveness. Don’t participate in the argument. Simply say that you understand your partner’s feelings, but that this is something which is very important to you and you have decided to do it. It does not mean that you are rejecting or abandoning your partner, but it does mean that you are asserting yourself in a healthy way and taking care of your own needs. A simple act of assertiveness can often break a destructive pattern of mutual neediness. Do the Exact Opposite of What You Have Been Doing Each partner in a relationship plays a role. It is important to identify the role that each of you plays and then try to make a change. One way of accomplishing this is to identify your role and then do the exact opposite. This takes courage, because of fear that abandoning our previous role will only make the problem worse. In truth, however, changing this role will compel your partner to make a change as well, a change which may enhance the relationship. For example, Joan complains that Jeff plays golf all the time and doesn’t have time for her. Joan plays the role of the one who nags and Jeff plays the role of the one who rebels by playing golf. If Joan were to change her role from nagging to supporting, Jeff might make a change from rebelling to cooperating. Joan could learn to play golf herself, ask Jeff about his day on the course, and buy him some golf-related gifts. She could also cultivate her own interests. Jeff, in turn, realizing that Joan is now doing the exact opposite of what she had been doing, will no longer feel that he has to rebel against her. Because she shows support for his interests, he will then reciprocate by showing more concern for her needs. People respond much more readily to support than to criticism. The old destructive pattern has now been broken and each partner is now free both to pursue their own needs and to give to the other. Relax Your Definitions of the Power Struggle When we are involved in a relationship conflict we often resort to all-or-nothing thinking, and it is difficult to think outside of this box – “I am right and my partner is wrong.” The more you insist on your point of view, the more your partner defends his or her position. The two opposing ways of thinking become entrenched. It is helpful to defuse the situation by trying to develop empathy for your partner’s point of view and by relaxing the sense of urgency you have about your own views. The following thoughts can help to increase the flexibility of your thinking: “My partner is just being herself. She means no harm. She’s trying to do her best. I need to appreciate her just the way she is. I need to stop trying to change her or to convince her that I am right.” When you try to get your partner to see things the way you do, you are actually searching for love and closeness. You want complete support, a partner who can affirm your way of thinking. Understand, though, that this is exactly what your partner is searching for too. Try to empathize with your partner’s view, and this can open the door to the closeness you want. You may feel an urgency or anxiety about asserting your own view. You don’t have to abandon your views, but you can work on the anxiety you feel about affirming your views. It helps to take a live-and-let-live approach to your struggle. Relax – and trust that things will work out well. And they often do. Ask Your Partner to Help You Solve Your Problem Rather than blaming your partner and creating an air of defensiveness, try reframing the problem. Make it clear that you are the one having the difficulty, and ask for your partner’s help in solving your problem. For example, instead of blaming your partner for spending too much money, it might be more helpful to find a good time to have a talk about how you feel very vulnerable financially – and then enlist your partner’s support in finding ways for you to feel more financially secure. You will find that taking ownership of the problem yourself can bring you much more support and closeness within the relationship. You can help create the conditions where your partner has an opportunity to rise to the occasion rather than feel blamed because your needs are not being met. “Search thy own heart – what paineth thee in others in thyself may be.” – John Greenleaf Whittier Working alone on your relationship means working on yourself. By making a shift in how you define your own sense of self, thoughts and feelings, you can help create the conditions which bring your relationship into a state of mutual harmony, support and love. A trained professional therapist can help you identify and modify patterns in the way you approach your relationship. The rewards can be immeasurable – for both you and your partner. Is It Fair That I Have To Do All The Work On The Relationship? No, it is not fair – but that’s all right. Consider the alternatives. You can stay in a deadlocked relationship if you choose, but then each partner loses the potential benefits that can come from a healthier and more supportive commitment. Or you can let the relationship dissolve completely. This may be a viable option if the situation is intolerable, abusive, or completely mismatched. However, if there is a chance that the relationship can work, it is worth trying different approaches which have not been considered in the past. After all, ending a relationship before considering alternatives may represent an absence of fairness and a potential source fvinstitute.com/article/working-relationship of regret in the future. When considering the idea of fairness, remember that many things in life are not fair. Illness, financial setbacks, and grievous losses come to the best of people. Even if there were complete equality between you and your partner, there is no assurance that the problems in your relationship would be solved. Part of the human condition is to persist even when circumstances are not ideal. Your partner may lack the ability to provide equal input into solving the problems of your relationship. This is something worthy of acceptance. It is not ideal, but it is reality. Sometimes the strength and courage of one person is needed to compensate for the shortcomings of another. The real test of fairness is to question whether you are creating the best life you can. In any relationship, we need to provide a balance, not necessarily between the two partners, but on the dimension of balancing your own needs against the needs of the relationship. The source of your happiness lies within and is derived from your physical, emotional, mental and spiritual strengths. Working on these factors within yourself puts you into a firm position to attend to the demands of your relationship. A relationship requires flexibility, effective communication, some hard work, and a lot of good will. When we feel complete within, we are in a strong position to create the conditions which can lead to a healthy and thriving relationship. Perhaps there is some truth in the old saying that it is only when we love ourselves that we can truly love another. Follow and click the link to read more about this article and see many more leading articles on marriage, couples, and family: http://fvinstitute.com/article/working-relationship/

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universeinform-blog · 8 years ago

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Kansas Senate warms to securities reform, stalls on blighted property

New Post has been published on https://universeinform.com/2017/03/23/kansas-senate-warms-to-securities-reform-stalls-on-blighted-property/

Kansas Senate warms to securities reform, stalls on blighted property

In this file picture, the Kansas Senate is pictured. The Senate sidestepped opposition to the governor’s appeal for reform Wednesday with advancement of a bill dividing regulatory and regulation enforcement capabilities of the Kansas Securities Fee between the nation’s insurance department and the lawyer popular’s office. (record photograph/The Capital-Magazine) The Senate sidestepped opposition to the governor’s appeal for reform Wednesday with the development of an invoice dividing regulatory and law enforcement features of the Kansas Securities Commission between the kingdom’s coverage branch and the attorney widespread’s office.

Department of securities enterprise oversight and criminal research duties was embraced via lawyer trendy Derek Schmidt and insurance Commissioner Ken Selzer. The trade becomes sought by using Gov. Sam Brownback to enhance the performance of kingdom authorities.

Sen. Jeff Longbine, an Emporia Republican who sought approval of the bill, stated the governor’s finances director expected Senate bill 23 would keep the country about $650,000 subsequent yr and $900,000 in the subsequent yr.

It provides greater efficiency in government. It is virtually the fashion,” said Sen. Rick Wilborn, R-McPherson.

The state’s recognition must be on getting the securities Fee office “lower back heading in the right direction in preference to demolishing it,” said Sen. Rob Olson, R-Olathe.

Securities Commissioner Josh Ney, whose employment might be shielded with the aid of the bill till 2019, stated impartial administration of the kingdom’s securities act would remain. The invoice would make the coverage commissioner, in place of the governor, chargeable for destiny appointment of securities commissioners, pending Senate confirmation.

Ney was decided on by way of Brownback following the ouster in 2013 of Securities Commissioner Aaron Jack, who turned into requested to renounce after he was discovered to have engaged in unprofessional conduct and disturbing employment practices.

Meanwhile, senators concluded a prolonged debate via vote casting to send back to a committee Senate bill 31 allowing towns and positive groups to take possession of abandoned homes for the purpose of rehabilitating the property

Pregnancy and Miscarriage – Blighted Ovum

While you are experiencing a miscarriage you often look for answers about why this has occurred and if there’s whatever that you may have done to prevent it however often there are not any answers. A blighted ovum is something that happens in the first trimester of pregnancy and a good way to inevitably result in a miscarriage.

The motives for a blighted ovum are generally idea to be due to chromosome abnormalities in the fertilized egg – the troubles can stem from either the egg or the sperm although it is thought greater common for the egg to have chromosomal problems. Because of this, there is largely not anything that you may have executed that would have precipitated a blighted ovum.

The result of a blighted ovum is that you may only see a gestational sac on the ultrasound experiment. No embryo will develop from the fertilized egg which is one cause why that is additionally referred to as an anembryonic being pregnant. It’s far pretty possible that you may broaden normal being pregnant symptoms as your frame is generating the right hormones as in every other pregnancy, and also you may now not have any signs and symptoms of the blighted ovum.

However, frequently the tell story signs and symptoms that something isn’t always right are that you can experience some light spotting that is normally brown or red-brown in shade. you can also experience cramping which will also be minor. The trouble with these signs is that they also can arise in an every day, feasible pregnancy. but if you do enjoy spotting and/or cramping then It’s miles always really worth getting checked out simply in the case and to set your thoughts at rest.

Due to the fact that there may be no outward signs and symptoms, a blighted ovum can most effective be diagnosed by an ultrasound experiment. If you have the test all you will be capable of seeing is the gestational sac. This may basically look like a black hollow in the uterus as there may be nothing inside it. Depending on When you have the scan (how early and so on) the sac can also degree smaller than it have to for the wide variety of weeks which you are pregnant and This may be a giveaway sign. It’s far in all likelihood a 2nd experiment will be done per week or so later to verify the diagnosis.

Finally, you will miscarry however this will be at any time in the following few weeks after the blighted ovum is diagnosed. Every miscarriage varies between girls and it could be slight or it can be greater traumatic. Anyhow your physician will test that everyone the fetal be counted has been exceeded so you don’t need a D&C afterward.

Going via any kind of miscarriage is hard, however, It’s far unlikely that a blighted ovum will occur once more and there’s no motive why you can’t have a wholesome being pregnant the subsequent time.

All About Securities – Debt, Equity, and Derivative Contracts

Sometimes it is difficult to know which part of the law applies to your case, especially if you are dealing with what an outsider may view as a complicated financial dispute. If you hold North Carolina securities, where do you go for help? Rest assured, there are attorneys in business and financial law who can advise you in regards securities that you may hold. But until you have retained the services of a local lawyer, let’s get up to speed on the terminology of securities law so you are ready for your first appointment.

What are securities?

A security is a fungible, negotiable instrument representing financial value. Most securities will be represented either by a certificate or more commonly, will be in electronic form only (non-certificated). As in the rest of the country, North Carolina securities certificates will be either “bearer” or “registered”. A bearer securities certificate is one that entitles the holder to rights simply by holding the security. A registered certificate is one that only entitles the holder to rights if their name appears on a security register maintained by the issuer or the issuer’s appointed intermediary.

Securities include shares of corporate stock or mutual funds, corporation or government issued bonds, stock options or other options, limited partnership units, and various other formal investment instruments. In North Carolina, securities may be issued by commercial companies, government agencies, local authorities and international and supranational organizations (such as the World Bank). The primary goal of purchasing securities is an investment, with an eventual aim of receiving income or capital gain; (capital gain being the difference between a lower buying price and a higher selling price).

Securities are broadly categorized into three categories.

Debt securities:

These include debentures, bonds, deposits, notes and commercial paper (in some circumstances). If you hold one of these debt securities, your North Carolina securities attorney will advise that you are usually entitled to the payment of principal and interest on these. There may also be contractual rights a good lawyer will advise you of, including the right to information

Property Management Provides Peace of Mind

At the same time as actual estate can be a beneficial investment, handling tenants, maintenance, and related problems may be difficult. This is especially true for proprietors who stay in some other region or have complete-time jobs past their actual estate investments. For these people, hiring the proper assets control agency can offer a great deal-wished peace of mind. Right here are inquiries to ask when interviewing an ability belongings manager.

How lengthy have you ever been in a commercial enterprise?

No longer best is a lengthy file inside the industry often indicative of a straightforward enterprise, however, it also way a supervisor has in all likelihood dealt with maximum issues that tend to crop up with leases. Revel in with various problems, which includes prison, accounting, emergency reaction, and upkeep information, is crucial.

Are you licensed through the ideal state and enterprise authorities?

In maximum states, certified managers should take an authorized belongings management path and exceeded a kingdom licensing examination. A certified property supervisor in charge, or PMIC, is permitted to control other managers and run his or her very own business. She or he is knowledgeable about country guidelines for managing apartment earnings, security deposits, and different monetary subjects.

Further to licensure, certification can suggest extra sizeable industry understanding. these credentials are granted through exchange agencies, together with the Institute of actual property control, National Apartment Affiliation, Countrywide Affiliation of Residential belongings Managers, and the Community Associations Institute.

Can you offer referrals from beyond clients?

A belongings supervisor must be capable of offer touch information for current or beyond clients which have agreed to speak on his or her behalf. ability clients must test out the addresses of which the enterprise is in control to make sure that they may be being run properly. by using the same token, relying on referrals from depended on contacts is a great manner to vet a short-listing of potential businesses.

What charges do you charge?

While there can be a huge variety of industry costs, the same old costs include a control charge ranging from four to twelve percentage of the month-to-month rent, relying on the vicinity and condition of the actual estate, whether there may be a couple of holding, what number of devices in each, and what sorts of services are required. A few groups fee a month-to-month vacancy rate while the house is uninhabited, While others require the whole price irrespective of whether there’s a contemporary tenant. A fixed-up charge for a brand new patron can be as much as $three hundred. also, the ones relying on a control business enterprise to locate tenants can anticipate paying 25% to one hundred% of the primary month’s lease (generally around 50 percentage).

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