#and it's a good thing we're going out 2/4 yontiff meals because today was supposed to be my main prep day

[wenevergotusedtoegypt]

It has been a DAY, let me tell you people

After waiting for almost an hour after our appointment time at the pediatrician we finally got in and had the pleasant surprise of actually getting to see my son’s doctor instead of another doctor at the practice, he promptly diagnosed the ear infection and wrote a prescription for antibiotics, great.

Normally we use a pharmacy that delivers, but when the prescription came through shortly afterwards, they had no delivery windows open til tomorrow afternoon. Which like...no, not waiting that long to start antibiotics. This actually happened to me a different time, also with antibiotics, and that time I called customer service and they were able to squeeze me in that day. So I decided it was worth a shot trying that again.

They were not able to do that this time, so they offered to transfer the prescription to a different pharmacy so we could get it today. I gave them the information for the closest pharmacy to us, which was a mistake, because I should have KNOWN something would go wrong. At least some small minor thing has ALWAYS gone wrong every time I’ve used that pharmacy, which is why I stopped using it and switched to this other one. But we had a cranky as heck toddler to deal with, and going further out of our way to a different pharmacy seemed inadvisable.

That was all in the car on the way home. After we got home, my husband went to do some errands near that pharmacy and stopped in to see if they had the prescription yet. They told him to come back at 5:00. This was about 3:15.

At 5:00 I called the pharmacy. I said, “Hi, I have a prescription that was being transferred to you and I wanted to see if it was received yet.” The woman asked for the date of birth, which I gave her, and the last name, which I gave her. She said, “Yes, I see it, it came in today.” I said, “Great, when will it be ready?” She said that it has to be mixed so I said ok, when will that be done, and she clarified that it has to be mixed at the time of pickup so whenever we come to pick it up they will mix it and it will take about 5 minutes for it to be ready.

At about 5:45 my husband showed up at the pharmacy to pick up the prescription and was told they did not have it. One of the employees claimed that I called and asked about the specific medication, and coincidentally they had just received a different prescription for the same medication, but I never gave my son’s DOB or name and so they didn’t realize it wasn’t for him (which was framed as my fault). Which, first of all, if that had been what happened, that still would have been a screwup on their part? You should not confirm that you have received a particular patient’s prescription without finding out who the patient is?? But also, it’s not what happened. It played out exactly as I wrote above. I DID give his DOB and name and I DID NOT ask about the medication by name, mostly because I do not frickin know how to pronounce it so why would I try.

Anyway my husband keeps trying to talk to various staff for a while and Pharmacist 1 (of 2, to be relevant later in the story) then adds to the story to be that they have been trying to get in touch with the original pharmacy and have not been able to and that my husband should call them. So my husband calls the first pharmacy and they say that they left a voicemail for this pharmacy, which Pharmacist 1 says was not received. Pharmacist 1 then proceeds to give the other pharmacy a completely different phone number than the one publicly available for this pharmacy.

My husband waits a bit longer and then Pharmacist 1 tells him that he needs to call back the first pharmacy because they haven’t done some administrative mumbo jumbo with the prescription that would allow it to go through with the insurance. By this point it is after 6pm and the first pharmacy is closed. Pharmacist 1 tells my husband there is simply nothing they can do today.

By this point I was flaming mad and in full mama bear mode because my husband had been telling me about the whole thing and I couldn’t believe the way they’d lied about my 5pm call and were taking zero responsibility for things (if they had told me at 5pm that they didn’t have the prescription, we would have had 45 extra minutes to sort it out with the first pharmacy, but no, I was told we could walk in anytime and walk out 5 minutes later with the medication). I was also staring at a second night in a row of basically no sleep with a toddler in pain taking up half my bed thanks to this incompetence. So I grabbed my son and ran out of the house with him, met my husband halfway to hand off the toddler so I wouldn’t have to take him into an enclosed public space, and headed into the pharmacy.

At this point I had no hope that we were going to actually get the antibiotic today, but I wanted them to own up to the fact that they screwed up and at least make some attempt at rectifying the issue (like, “we’ll get on this first thing when we open tomorrow morning and call you the moment it’s ready” or something along those lines). Now, there were 5 staff in this pharmacy, 4 of whom could theoretically have answered the phone per their positions. Of those 4, 2 were men and so definitely did not tell me at 5:00 that they had my prescription, and 2 were women. One woman had a heavy accent. It was not her who I spoke to. So I basically 100% knew when I walked in the door who was responsible for this issue (this is not a place that has a zillion staff running around, and they close at 7, so it wasn’t a new shift from 5:00). 

I waited in line and when I got to the front, to the woman who told me at 5:00 that they had the prescription, I said, “Hi, my husband was just here asking about a prescription for my son and I need to follow up with someone about what happened.” This woman acted like she had no idea what situation was being referred to even though my husband had left maybe 10 minutes ago max, and politely requested my son’s information like it was the first time she was dealing with it. She then told me they did not have his prescription. When I related the 5:00 call (without letting on that I knew I’d spoken to her - and now I was even more sure because I recognized her voice), she just said she didn’t know who I’d talked to but they didn’t have it, and refused to take any responsibility either personally or institutionally for what I’d been told. 

At that point, Pharmacist 1 jumped in and related the same story she’d told my husband and told me that she couldn’t fill a prescription that she didn’t have. I told her that I understood that at this point it seemed we were not getting the prescription tonight, but what I wanted to address was the fact that I was told at 5pm that I could walk in and walk out 5 minutes later with my son’s medication and now he was going to start his antibiotics a day late. She continued to tell me over and over that she couldn’t fill a prescription she didn’t have, no matter how many times I reiterated that what I wanted was not for her to do that, but for the pharmacy to just take responsibility for the fact that they screwed up and because of that my toddler was going to have to suffer an extra night. This kept going back and forth with no headway being made, just getting more and more heated, until she got sick of talking to me and handed me off to Pharmacist 2. With whom I initially proceeded to have the exact same exchange of “we can’t fill a prescription we don’t have” “I’m not asking you to do so, I just want to speak to someone who will take responsibility for what happened here” “well we can’t fill a prescription we don’t have” “I KNOW I AM NOT GETTING THIS PRESCRIPTION TONIGHT, I JUST WANT SOMEONE TO TAKE RESPONSIBILITY FOR WHAT HAPPENED AND RECTIFY IT”

....and then suddenly he’s like, “well if you just give me the doctor’s name and number, I can try to get the doctor to send a new prescription directly to us.” OH. OKAY. IS THERE SOME REASON THIS IDEA DID NOT OCCUR TO ANYONE BEFORE I HAD TO DRAG MYSELF OVER HERE AND TAKE THE TIME TO YELL AT ALL OF YOU??? Like, you know, when my husband was there?? I don’t actually enjoy yelling at pharmacy staff or just at people in general! This is not a thing I go around doing! In fact, I had never done it before and if the medication were for anyone other than my sick small child I probably still wouldn’t have! And apparently you had this super sensible, doable, easy solution the whole time but we had to go through all of this crap and me making a giant scene* to get there??

7 minutes later they have the prescription and 8 minutes after that I’m walking out the door with the medication. 🤦🏻‍♀️Pharmacist 1 rang me up at the register and told me that it was ok that I yelled at her because she would have done the same thing for her child in my shoes. People. We didn’t even need to do this!!! You literally could have just called the doctor when my husband was there without my ever setting foot on your awful premises! Why!!!!!!

Anyway then I FINALLY got home and my son was a cranky, exhausted, snotty-faced mess and we still had to actually get him to take the medication, which did not go well. I’m not sure how much he actually swallowed. Really need to figure out a new strategy going forward, but he has no appetite so mixing it into something is unlikely to work. So I asked for advice in a group and while I did get some workable suggestions to try, I also had a rando stranger ask me why he was prescribed antibiotics, as if perhaps her judgment might be that they were not necessary depending on the reason and perhaps I might weigh that more heavily than our literal doctor 🙃(I responded that he was prescribed them because our doctor deemed it necessary)

*my husband’s friend, who knows me as a relatively quiet, calm, and collected individual, was in the pharmacy for the duration of this encounter and I’m sure he was like WHAT THE HECK who knew she yelled like this??