#Whatsapp business api services

[go4whatsup]

Streamline your restaurant’s daily operations with Go4whatsup. Our WhatsApp Business API allows you to manage orders, improve customer engagement, and boost your restaurant's growth effortlessly. With real-time communication and order tracking, you can ensure customer satisfaction and operational efficiency. Contact us today to learn how our solution can transform your restaurant management.

Learn more : https://www.go4whatsup.com/industries/food-and-beverage/

Get in touch - Enquire Now - IND +91-9667584436 / UAE +971 54 508 5552 Email - admin@go4whatsup.com

[tanlakarix]

How to Boost Sales with WhatsApp Business API & Effective Tips – Karix

Introduction

In the rapidly evolving world of digital communication, businesses are constantly seeking innovative ways to connect with their customers and streamline their sales processes. One such tool that has gained immense popularity in recent years is the WhatsApp Business API. In this article, we will delve into what the WhatsApp Business API is, why having a WhatsApp Partner is crucial, and explore the various ways businesses can leverage this powerful tool to boost sales.

What is WhatsApp Business API?

WhatsApp Business API is an application programming interface that allows businesses to integrate the WhatsApp platform into their communication systems. Unlike the standard WhatsApp application, the API is designed for larger enterprises, enabling them to send and receive messages at scale. This opens a world of possibilities for businesses to engage with their customers in a more personalized and efficient manner.

Why Should I Have a WhatsApp Partner?

Having a WhatsApp Partner is essential for businesses looking to utilize the WhatsApp Business API. WhatsApp Partners are third-party service providers authorized by WhatsApp to offer businesses access to the API. These partners play a crucial role in facilitating seamless integration, ensuring compliance with WhatsApp’s policies, and providing ongoing support. Working with a reliable WhatsApp Partner is the first step towards unlocking the full potential of the WhatsApp Business API.

Why Should I Use WhatsApp Business API?

Global Reach:

WhatsApp boasts over 2 billion monthly active users globally, making it one of the most widely used messaging platforms. By integrating the WhatsApp Business API, businesses can tap into this massive user base and extend their reach to a truly global audience.

Ease of Use:

The API is designed to be user-friendly, allowing businesses to send a variety of messages, including text, images, and documents. The intuitive interface makes it easy for customers to engage with businesses, fostering a seamless and convenient communication experience.

Privacy:

WhatsApp places a strong emphasis on user privacy and security. Messages sent through the API are end-to-end encrypted, ensuring that sensitive information remains confidential. This commitment to privacy helps build trust with customers, which is crucial for successful sales relationships.

12 Effective Tips to Boost Sales Using the WhatsApp Business API

Now that you understand the benefits of implementing WhatsApp Business API, let’s look at 12 strategies to use it to increase sales.

Empower Customers Through 24/7 Customer Support:

The WhatsApp Business API allows businesses to provide round-the-clock customer support. Ensure your customers feel supported at any time by having a dedicated team available to respond promptly to queries, concerns, and requests.

Broadcast WhatsApp Message Templates:

Utilize broadcast messaging to reach a wider audience with important updates, promotions, and announcements. Craft compelling message templates that align with your brand and resonate with your target audience.

Automate 80% of Queries with Chatbot:

Implement a robust chatbot to automate routine queries and provide instant responses. By automating repetitive tasks, you free up human resources to handle more complex issues and foster a seamless customer experience.

Tap Into Product Catalogs:

Make use of WhatsApp’s product catalogs feature to showcase your products directly within the chat. Simplify the purchasing process by allowing customers to browse, select, and purchase products without leaving the messaging platform.

Stay Within Brand Guidelines:

Maintain a consistent brand image across all interactions on WhatsApp. Ensure that your messaging, visuals, and tone align with your brand guidelines, reinforcing brand recognition and trust.

Don’t Forget Order Confirmations and Updates:

Keep customers informed about their orders through automated order confirmations and updates. This not only provides transparency but also reassures customers about their purchase.

Set Abandoned Cart Recovery Reminders:

Implement abandoned cart recovery reminders to re-engage potential customers who may have left items in their cart. Encourage them to complete their purchase with personalized messages and exclusive offers.

Offer Exclusive Deals:

Reward your WhatsApp subscribers with exclusive deals and promotions. Create a sense of exclusivity to incentivize customers to stay connected and make purchases through the platform.

Engage with Collaborative Content:

Foster a sense of community by encouraging collaborative content creation. Run contests, polls, or challenges that involve your audience, creating a more interactive and engaging experience.

Innovate with Multimedia:

Capitalize on multimedia capabilities by sending images, videos, and audio messages. Showcase products, share tutorials, or provide personalized messages to enhance the overall customer experience.

Don’t Forget to Collect Feedback:

Actively seek feedback from customers to understand their experience and identify areas for improvement. Use polls, surveys, or direct messages to gather valuable insights and enhance your products and services.

Avoid Constantly Selling to Your Customer:

While the goal is to boost sales, it’s crucial to balance promotional content with valuable and relevant information. Establish a connection with your audience by sharing content that educates, entertains, or adds value beyond sales pitches.

Conclusion:

By effectively leveraging the WhatsApp Business API, businesses can create a seamless and personalized customer experience, leading to increased sales and brand loyalty. Implementing these 12 tips will not only empower your customers but also position your brand as a customer-centric and innovative player in the market. Stay connected, engage meaningfully, and watch your sales soar with the power of WhatsApp Business API.

Final Thoughts on How to Boost Sales with WhatsApp Business API

We can be very certain that technology will not go out in 2024. We must thus accept it and discover the most effective strategies for improving our company procedures and increasing revenue. This also applies to WhatsApp Business API, which is a potent tool that may be utilised properly.

You may give your consumers a smooth and customised buying experience by using WhatsApp business marketing and these 12 useful suggestions for WhatsApp Business API. In the end, this will boost sales and foster consumer loyalty to the brand.

Would you like to use WhatsApp Business API to increase your company’s income to 25–60%? Learn how to do it using Karix Mobile!

For more info: https://www.karix.com/products/whatsapp-business-api/

Write a mail today get complete information about WhatsApp Business API: marketing@karix.com

[karix]

Do more with WhatsApp Business API

Across a number of industries, you can use WhatsApp to notify, converse and engage with customers through their most preferred messaging app. WhatsApp Business API can act as a dynamic platform to drive two-way conversations and improve customer satisfaction. Also, the fact that customers do not have to download an additional app poses as a major motivational factor for them to engage with businesses via an app they already use and trust.

WhatsApp presents two possibilities.

Brands can use the platform to send out communications to notify consumers. If the consumer reaches out with a query or a response, two-way communication between users and the brand is possible, provided the brand responds within the 24-hour window.

Additionally, users need to first opt-in via the brand’s website or any other such channel to be able to receive messages on WhatsApp.

Let us break this down via each industry for you.

Banking, Insurance & Financial Services (BFSI)

Travel & Hospitality

Automobiles

Retail

E-commerce

Medical and Healthcare

Consumer electronics, Appliances & Durables

Banking, Insurance & Financial Services (BFSI) :

Customers today would rather carry out most transactions digitally rather than talking to an agent or visiting the branch.

Banking, Insurance and Financial Services can carry out most of their processes that require agent interactions and high wait time for customers with ease on WhatsApp.

Whether it is updating KYC or a mutual fund risk preference, helping a customer understand the account opening process or something as critical as reporting fraud/loss/block of a card, banks and financial institutions can use the WhatsApp Business solution to simplify processes and make them convenient for their customers and employees alike.

Enterprises can also use the medium to notify and keep their customers informed for processes such as transaction alerts, OTP authentication, trade summary and confirmations, portfolio updates, policy renewal reminders and so much more.

Alternatively, customers can chat with a customer care agent to request the program to retrieve information for mini statements, and even update important information such as adding on an insurance nominee for example.

The platform can also be used to address customer grievances and locate ATM and insurance branches and calculate insurance premiums and loans.

Additionally, with Karix, the WhatsApp Business solution can easily be integrated into existing APIs.

Travel & Hospitality:

Adding WhatsApp to your communication suite will make you a more reachable and better connected host and travel partner.

You can carry out an entire buyer’s journey end-to-end in WhatsApp.

For example, the interested customer can initiate a ticket booking enquiry with a WhatsApp message which can be responded with seat availability and prices.

After the customer shares his preferences, you can next help the customer with the booking by sharing a URL where the customer can make the payment.

You can close the transaction by sending out a confirmation message after the payment has been made and next share the ticket, invoice and PNR number.

Prior to the flight, the customer can enquire about the flight status and also complete his web-check, all via the same platform.

The platform can also be used to keep customers informed about important reminders and updates. Additionally, if the company opts to integrate Karix’s Natural Language Processing (NLP) engine into their ecosystem, customers can reach out to retrieve airline miles or even with an unstructured query and retrieve instant responses from the brand.

Automobiles:

Use WhatsApp to provide a better overall customer experience.

Before a sale, you can let potential customers locate a showroom, schedule an appointment or a test drive and also manage dealers within the same application.

After the sale, for existing customers, you can share insurance processing alerts, smart car functions and updates and road side assistance.

Customers can also directly reach out to you if they want to check on their invoice, insurance status, warranty information and feedback on the entire process.

If you opt for Karix’s Conversational solutions, WhatsApp can also double up as a round the clock customer care service to address customer grievances, unstructured queries and FAQs.

Retail:

With the rise of e-commerce, retail enterprises need to put in more effort to retain their customers. An investment in WhatsApp will result in higher customer retention numbers and eventually a higher annual ROI (return on investment).

Use WhatsApp as part of your retention strategy to inform customers about holidays and maintenance activities. You can share gamification messages and offer them to look for product information when you are expecting long wait-times outside trial rooms during sales. After a purchase, share transaction details and collect feedback.

Retailers that decide to add on Karix’s Natural Language Processing Manager (NLP) can use the platform to support two-way communication with their customers and help them with several services.

Existing customers can seek information on the purchase or want to update their profiles, while customers interested in making a purchase might want store locations – and all of this information can be shared via WhatsApp with rich text content supported by images.

E-commerce:

E-commerce being a digital medium that attracts people because of its convenience must factor in the need for upgrading their customer experience consistently.

It is important to develop key touch points with customers since the whole process for an e-commerce player is virtual.

To supplement the sales process, information such as transaction success, order processing and shipping status can easily be shared via WhatsApp.

E-commerce players can also easily avoid any negative feedback or losing out on their customer base if they

share information of delays, order cancellations, refund status and delivery reschedules with their customers ahead of time.

In case things escalate, and you need to manage customer grievances, you can use WhatsApp for a live customer care and FAQ channel and also take up unstructured queries via the medium, provided you opt for Karix’s chat interface.

Medical and Healthcare:

With platforms now available to review and recommend doctors, the perspective on healthcare as an industry has changed drastically over the years. Customers now expect more value, best-in-class facilities and a higher level of expertise from a healthcare service/institution.

WhatsApp can act as a mediator and facilitate several urgent requests from sharing test reports to updates on insurance processing and outstanding balance.

Leverage WhatsApp to share reminders and updates for appointments to avoid long queues outside waiting rooms and disgruntled patients.

You can also share available appointments schedules and allow them to reschedule appointments in case of delays or change of schedules on either your or the customer’s end.

The platform can also be used for a host of other services by customers like browsing services, package selection and FAQs.

Consumer electronics, Appliances & Durables:

There is no dearth of new products and appliances in the market today. With innovative technologies and so many new products available across channels, how does a brand develop and maintain brand loyalty with their customers?

The answer is simply by valuing customers, taking note of their grievances and queries and providing better customer support. And all of this can be easily executed via WhatsApp.

Whether a new software version or update is available or if the warranty is about to expire, Karix can help you send out automated WhatsApp messages to your customers.

Information like product verification, warranty details, service center location can easily be available at their fingertips with the WhatsApp Business API with an add-on of Karix’s Knowledge Repository service. You can make it is easier and more convenient for customers to now book service appointments, and request for warranty extension, all via the same platform.

Learn more about the

WhatsApp Business API

and explore Karix’s offered solutions.

[bulksmsbymsgclub]

Verified WhatsApp For Restaurants, Hotels & Cafe’s

WhatsApp Business, WhatsApp Business API, Verified WhatsApp

In the restaurant business, it’s all about convenience, speed, and quality. You have already won half the battle if you can find a customer support avenue that guarantees these three. This is the rationale behind the creation of a brand-new WhatsApp meal ordering and delivery system.

It’s a wise move for your F&B business to try to reach out on platforms that your customers already frequently use. It facilitates relationships and creates a channel that serves as both a marketing tool and a channel for customer assistance. One such tool that can assist you in achieving all these without significantly depleting your money is WhatsApp Business for restaurants.

On your Android or iPhone, you can download WhatsApp Business without charge. To reach your intended customers, just register a business account and fill it out with pertinent information (such as contact information, your company’s name, and logo, opening hours, etc.). This service can be very helpful to small Businesses.

The opportunity: How WhatsApp Business can revolutionize your restaurant operations through AI

An app like WhatsApp has limitless market potential. WhatsApp is used by more than two billion people worldwide. Within a year of its 2018 launch, WhatsApp Business had amassed more than five million subscribers. 

This is a very well-liked method of accessing services, scheduling appointments, ordering home delivery, and other things in the current market. Restaurants may make good use of these related traits. You can guarantee quicker customer service and more reach by allowing WhatsApp ordering at your restaurant.

You provide clients with a simple way to contact you with WhatsApp Business for restaurants so they can place orders, reserve tables, plan events, and contact you with any questions or issues. This can greatly benefit your local business and expand your customer base.

The issue WhatsApp Business can address

Due to rising competition, business owners of restaurants and home delivery services are seeking strategies to expand their customer base without spending a lot of money on advertising. Given that more users now prefer to order takeaway, this is now more crucial. 

Research by the International Foodservice Manufacturers Association found that 24% of Gen-Z and 21% of millennials each order home delivery three to four times each week. The post-pandemic world is, to put it mildly, much more on-demand friendly.

Additionally, because they run on-demand or with a tiny staff, small businesses cannot afford to invest in advertising, billboards, or even outside food delivery services.

Such enterprises require a low-cost avenue to:

Promote their goods

Performing service deliveries

Actively interact with consumers

broadcasting offers and availability

The tools that WhatsApp for small businesses offers enable users to perform all these tasks and more. 

Conversational AI is the solution.

A platform that provides the following can help restaurant businesses with their reachability issue:

automated customer service and problem solving

Lead generation and conversion

interaction with customers using their preferred medium

CSAT (customer satisfaction) and NPS (net promoter score) improvement

Personalized and prompt customer service

Affordable and widely accessible service

Learn more about why: Why is Everyone Talking about WhatsApp Chatbots for Food Tech?

One of the most popular apps in the world is WhatsApp. WhatsApp is used by 96% of all smartphone users in India alone. For a sizable portion of people in nations like the US, UAE, etc., WhatsApp is the main platform for online communication. As a result, it is a fantastic marketing tool for restaurant owners.

If a customer can get food and drinks through WhatsApp, they are more likely to do so than if they had to call a business and deal with waiting times or network problems.

Restaurants’ WhatsApp Business use cases

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like calling in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions.

We will trace a customer’s path through a restaurant company’ sales funnel using the use cases that follow. 

1. Generate, evaluate, and qualify leads quickly for smoother online-ordering 

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, it’s critical for restaurants to review and validate leads as soon as possible customers present themselves.

Once a client messages your company on WhatsApp, you can get their name and phone number. additional information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a “click to chat” link on your website or in your ads.

After the initial message, you can chat with the client via the WhatsApp API for 24 hours. After that, you’ll need the customer’s opt-in consent to continue talking to them. 

2. Quickly respond to inquiries during the ordering process or afterward

People who are hungry want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! They could inquire about the location of your restaurant, the menu, the services, the return procedures, and the customization possibilities.

While assisting customers with placing food orders on WhatsApp, you can instantly respond to these questions.

3. Immediately acknowledge and validate placed orders

After addressing the FAQs, placing orders is the next step. The procedure for placing an order should be straightforward and comprise as few stages as feasible. This keeps the customer’s interaction light and enjoyable.

If this stage has too many obstacles, the customer can decide not to place an order from your restaurant.

Making an order also involves submitting requests for things like event and table reservations. There must be a customized response for each request.

4. Enable quick payment for orders from your users.

Recently, WhatsApp unveiled its payment tool, which your users can also use for companies. As an alternative, you can address any problems customers might be having paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. For streamlined checkouts, you can link a variety of payment gateways with your chatbot.

Here’s how to seamlessly accept payments by integrating Platform with MsgClub.

5. Provide them with order tracking in real-time to ease their minds.

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated time of arrival, and communicating the delivery person’s contact information are all necessary steps. You may also use a WhatsApp chatbot and the WhatsApp API to send automatic push alerts for the same.

6. Bad food? Inaccurate items? Refunds and returns that have been validated

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they decide they don’t like the food or run into other issues.

You may arrange returns, start refunds, and take additional actions to help a dissatisfied customer using WhatsApp Business.

7. Your user loved a dish or a restaurant? Let them place repeat orders

Your customers can order their preferred items from their preferred eateries. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

By allowing users to gain discounts through a slot machine game each time they finish placing an order from one location, for instance, Swiggy recently made food ordering much more involved and exciting. Users are drawn back to their service to place more orders thanks to a sizable 30% discount on the following order.

8. “How did your order go?” Gather comments and ratings

The gathering of client feedback improves the customer experience. As soon as a sale is over, make sure to quickly gather feedback over WhatsApp so that your customers are more inclined to submit their most recent feedback. Your customers are more likely to reply to requests for feedback on WhatsApp than on SMS or emails because more people use chat apps.

9. How did the food delivery go? Encourage your users to recommend their friends

Having a satisfied stomach encourages positive word of mouth.

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it.

10. Discover what your users enjoy by gathering customer information.

The meal delivery option for WhatsApp Business makes long-term customer information collection simpler. This also holds true for clients who may have recently changed their phone number or other contact information.

Only from MsgClub, your all-in-one WhatsApp chatbot for your restaurant business

So it turns out there are a tonne of things a WhatsApp chatbot can do for your restaurant! A capable WhatsApp chatbot delivers a wide range of functions that can automate and expedite the majority of your customer communication, from accepting orders to making payments.

At MsgClub, we work hard to maintain a high standard when it comes to providing your clients with positive support experiences. We are an authorized WhatsApp Business Solution Provider, therefore we know exactly what it takes to launch your company on WhatsApp successfully. We’d like to provide you access to our free in-depth guide to WhatsApp customer support to give you a head start.

[smsgatewayindia]

Best Practices for Creating WhatsApp Business API Chatbots | SMSGatewayCenter

Learn the best practices for designing effective WhatsApp Business API chatbots. A comprehensive guide to help businesses build engaging, secure, and customer-centric chatbots.

[sinchwhatsapp]

WhatsApp Chatbot for business

A WhatsApp Chatbot for business is an automated messaging tool designed to handle customer inquiries and tasks on WhatsApp. It can provide instant responses, process orders, offer support, and engage users 24/7. By using artificial intelligence (AI), the chatbot can understand and respond to customer queries in real-time, improving customer service efficiency. Businesses use it to streamline communication, reduce response time, and enhance user experience, all while cutting operational costs and boosting customer satisfaction.

[cequens-egypt]

Cequens WhatsApp Chatbot-Enhance your hotel booking services

With Cequens WhatsApp Business API, you can offer instant hotel bookings, exclusive deals, and 24/7 support—all through a seamless chatbot experience. Easily integrate our chatbot into your existing booking systems for a smooth user experience. Contact us today to learn how our WhatsApp Chatbot can transform your hotel booking services. For More Info visit us at https://www.cequens.com/

[alotsolution616]

Unlocking Business Growth with WhatsApp Business API

Effective communication with customers is critical for business success in today’s digital age. The WhatsApp Business API India offers an advanced way for businesses to connect and engage s

Instant and Personalized Communication: The API allows businesses to automate, sort, and respond to messages quickly, providing personalized customer service that enhances user experience. With WhatsApp’s high open rates, companies can ensure messages are read almost immediately.

Global Reach with Local Touch: WhatsApp is used globally, giving businesses the power to connect with customers in diverse markets. This broad reach, paired with language localization, ensures effective communication.

Enhanced Customer Engagement: Businesses can send customers notifications about order confirmations, shipping updates, and more directly. Engaging customers with timely updates builds trust and brand loyalty.

Seamless Integration and Automation: The API can integrate with CRM systems, enabling businesses to manage customer interactions efficiently. Automation features reduce response times and optimize customer support processes.

Secure and Reliable Communication: WhatsApp provides end-to-end encryption, ensuring that messages remain private and secure. Businesses can build trust, knowing their communications are protected.

In summary, the WhatsApp Business API service streamlines communication drives engagement, and fosters a secure environment for businesses to thrive and grow in the digital marketplace.

[shivam001sblog]

WhatsApp Business Solution Providers in USA

Are you looking for top WhatsApp Business Solution providers in USA? IBR Infotech offers powerful WhatsApp Business API solutions to enhance customer engagement and streamline business communications. Our expert team customizes and integrates WhatsApp Business API so you can reach customers instantly, automate responses, and enhance customer support. With secure messaging, chatbot capabilities, and analytics integration, we provide a complete solution to enhance your customer experience and operational efficiency. Choose IBR Infotech as your trusted WhatsApp Business solution partner and experience seamless connectivity, real-time messaging, and increased brand loyalty across the USA.

[askevawhatsappapi]

Streamline Travel Bookings with a WhatsApp Chatbot for the Travel Industry

In today's fast-paced world, travelers seek quick, convenient, and personalized services to handle their travel bookings. The traditional methods of booking and managing travel services can be time-consuming and often frustrating, especially when immediate support is needed. Here, WhatsApp chatbots step in to revolutionize the travel industry by offering an instant, accessible platform for booking, support, and customer engagement. Our company, Askeva, specializes in delivering advanced WhatsApp chatbot solutions tailored for the travel industry, enabling seamless travel bookings and unmatched customer experience.

Why WhatsApp Chatbots Are Perfect for Travel Bookings

WhatsApp is a globally preferred messaging platform, with over 2 billion users. For the travel industry, it means connecting with clients on a familiar, easy-to-use platform without any need to download new apps or visit websites. WhatsApp chatbots add an interactive element to this platform, providing clients with the convenience to book trips, check itinerary details, receive real-time travel updates, and even make secure payments. For companies, it enables 24/7 support, reducing customer service workload and boosting efficiency.

Askeva’s WhatsApp chatbot offers a streamlined, intuitive interface for customers to engage with travel brands quickly and easily. Through our chatbot solution, travelers can search for destinations, check availability, receive customized travel packages, and book services instantly.

Key Features of Askeva’s WhatsApp Chatbot for Travel Bookings

Instant Booking and Availability Checks

With Askeva’s WhatsApp chatbot, customers can easily search and book available flights, hotels, and tours in real time. The chatbot can cross-check dates, offer available options, and assist in making bookings without requiring human intervention.

Personalized Recommendations

The chatbot learns from users’ preferences and browsing history to suggest customized travel options. Whether it’s a recommendation for a beach resort or a mountain escape, travelers receive personalized suggestions based on their unique preferences.

Automated Itinerary Management

Travelers can receive their entire itinerary via WhatsApp, with instant access to details about their flight, hotel reservations, and planned tours. This itinerary can be modified as needed, with the chatbot updating users in real time.

24/7 Customer Support

Our WhatsApp chatbot is designed to handle inquiries round the clock, providing immediate responses to common questions and support issues. This accessibility significantly reduces waiting times for customers while maintaining a high level of satisfaction.

Real-Time Alerts and Notifications

Travelers are kept in the loop with real-time notifications about flight changes, weather updates, and booking confirmations. These notifications are sent instantly, reducing stress and enabling travelers to stay prepared.

Payment Processing

The chatbot can integrate with secure payment gateways, allowing customers to complete their bookings within WhatsApp. This adds convenience by minimizing the need to switch between platforms to finalize payments.

Post-Trip Engagement

Askeva’s chatbot continues the relationship with travelers even after their journey ends, gathering feedback and sharing future travel offers, making it ideal for customer retention.

How Askeva's WhatsApp Chatbot Benefits Travel Businesses

A WhatsApp chatbot powered by Askeva doesn’t just enhance the customer experience—it also offers tangible advantages to travel companies. Businesses see reduced customer service costs, streamlined operations, and improved lead generation. Moreover, travel agents and companies can focus on delivering more complex, value-added services while the chatbot handles repetitive inquiries and booking requests.

With our WhatsApp chatbot, travel companies can offer a seamless, digital experience that caters to modern travelers’ expectations for efficiency and accessibility. Here are a few ways Askeva’s chatbot can benefit travel businesses:

Boost Efficiency: Automating booking inquiries and responses means that agents can focus on more strategic tasks. The chatbot quickly processes high volumes of inquiries without any lag, ensuring that no request goes unanswered.

Increase Revenue: With the ability to upsell related services, such as travel insurance or guided tours, directly through the WhatsApp interface, travel companies can increase their average booking value.

Expand Reach: WhatsApp’s global user base allows travel companies to engage with potential customers worldwide, making it easier to reach an international audience without added infrastructure.

Strengthen Customer Loyalty: By offering personalized recommendations and maintaining contact with clients through post-trip engagement, businesses can foster stronger customer loyalty and repeat business.

Integrating Askeva’s WhatsApp Chatbot with Existing Systems

Our WhatsApp chatbot solution seamlessly integrates with booking engines, CRMs, and other systems used in the travel industry, ensuring that data is synchronized and easily accessible. This enables a smooth transition between different platforms without disrupting the user experience. Our dedicated team at Askeva assists with the entire setup process, ensuring that travel companies can go live with a functional chatbot in no time.

Example Use Cases of WhatsApp Chatbots in Travel

Instant Queries: Customers wanting to know available flights from New York to Paris can get instant information, complete with pricing, by messaging the chatbot.

Flight Notifications: If there’s a delay or cancellation, the WhatsApp chatbot immediately notifies customers, helping them reschedule or adjust travel plans seamlessly.

Hotel Booking: Travelers looking for accommodation options near a particular attraction can use the chatbot to find and book the best deals instantly.

Tour Bookings: Customers interested in guided city tours or adventure trips can explore different options and complete bookings directly on WhatsApp.

Conclusion

Askeva’s WhatsApp chatbot solution for the travel industry brings a fresh, efficient approach to travel bookings and customer service. By automating routine inquiries, providing real-time updates, and handling transactions securely, our chatbot enables travel companies to focus on delivering exceptional service. Embrace the future of travel bookings with Askeva’s WhatsApp chatbot and give your clients the convenience, accessibility, and personalization they deserve.

Frequently Asked Questions (FAQs)

Q1: Can I customize the chatbot’s responses for my travel company? A: Yes, Askeva’s WhatsApp chatbot is fully customizable. You can tailor responses to align with your brand voice and include any specific information you’d like to provide to your customers.

Q2: Does the chatbot support multiple languages? A: Absolutely! Our chatbot solution can handle multiple languages, enabling travel companies to cater to an international clientele effectively.

Q3: How secure are payment transactions through the WhatsApp chatbot? A: Askeva’s chatbot integrates with secure payment gateways, ensuring that transactions are safe and protected by industry-standard encryption.

Q4: Can the chatbot handle cancellations or modifications? A: Yes, customers can manage their bookings directly through the chatbot, including cancellations and modifications. They’ll receive confirmation and any applicable refunds as per the company’s policy.

Q5: How can I track analytics on chatbot interactions? A: Our chatbot solution provides detailed analytics, allowing you to monitor user interactions, popular inquiries, and other data to refine your services.

Q6: What type of notifications can the chatbot send? A: The chatbot can send various notifications, including booking confirmations, payment receipts, itinerary changes, reminders, and even post-trip surveys.

Q7: How quickly can the chatbot be implemented? A: Implementation is quick and straightforward. Once you provide the necessary details, our team at Askeva can set up the chatbot within a few days.

Q8: Is it possible to integrate the chatbot with existing booking systems? A: Yes, Askeva’s chatbot is designed to integrate seamlessly with existing booking and CRM systems, ensuring a smooth user experience without disrupting current workflows.

[tanlakarix]

How to Open a WhatsApp Business Platform Account – Karix

Introduction:

In today’s fast-paced and digitally connected world, businesses are constantly seeking innovative ways to enhance their communication strategies and reach a broader audience. WhatsApp Business Platform has emerged as a powerful tool that allows enterprises to connect with their customers seamlessly. In this article, we will explore the step-by-step process of opening a WhatsApp Business Platform account, delve into its extensive features, and discuss how it can significantly benefit businesses of all sizes.

How to Open a WhatsApp Business Platform Account:

Download and Install WhatsApp Business App:

To get started, download the WhatsApp Business app from the Google Play Store or Apple App Store. Install the application on your smartphone.

Verification Process:

Once installed, verify your business phone number. WhatsApp will send a verification code to your registered number to ensure the legitimacy of your business.

Business Profile Setup:

Create a detailed business profile by adding your business name, address, description, and other relevant information. A complete and compelling profile helps customers understand your business better.

Link to Facebook Business Page (Optional):

For additional credibility and visibility, you can link your WhatsApp Business account to your Facebook Business Page.

Open a WhatsApp Business API Account (Optional):

For larger businesses with higher messaging volumes, consider applying for the WhatsApp Business API account for advanced features and functionalities. Visit the WhatsApp Business API website and follow the registration process.

How WhatsApp Business Platform Can Benefit Other Businesses:

Enhanced Communication:

WhatsApp Business Platform provides a direct and instant communication channel between businesses and their customers, facilitating quick responses and efficient problem resolution.

Customer Engagement:

The platform enables businesses to engage with customers in a more personalized manner, fostering stronger relationships. Features like labels, quick responses, and automated messages streamline communication.

Increased Visibility:

A dedicated business profile on WhatsApp enhances your business’s visibility. Customers can easily discover and contact your business, leading to increased brand awareness.

Broadcast Lists:

Businesses can create broadcast lists to send updates, promotions, and announcements to a specific group of customers. This feature ensures targeted communication and prevents spamming.

Message Statistics:

Gain valuable insights into your messaging performance with message statistics. Track metrics such as the number of messages sent, delivered, and read, allowing businesses to refine their communication strategy.

Features of WhatsApp Business Platform:

Labels:

Labels help organize and categorize customer interactions. Businesses can create custom labels such as “New Customer,” “Pending Payment,” or “Order Shipped” to streamline communication and prioritize tasks.

Business Profile:

A comprehensive business profile provides customers with essential information about your business, including your address, business hours, and a brief description. This fosters transparency and trust.

Quick Responses:

Save time by creating quick responses for frequently asked questions. Businesses can set up predefined responses to common queries, ensuring prompt and consistent communication.

Automated Messages:

Use automated messages for greetings, away messages, and order confirmations. Automation improves efficiency and allows businesses to maintain a professional and responsive image.

Broadcast List:

Create targeted broadcast lists to send updates, promotions, and announcements to specific customer segments. This feature helps businesses tailor their messages to different audiences.

Message Statistics:

Analyze the performance of your messages with detailed statistics. Understand customer engagement, delivery rates, and read receipts to refine your communication strategy and optimize customer interactions.

How to Get a Business Account on WhatsApp?

In the rapidly evolving landscape of digital communication, WhatsApp has emerged as a powerful tool for businesses to connect with their customers. With its extensive user base and user-friendly interface, WhatsApp offers a unique platform for businesses to enhance their customer experience. This article will guide you through the process of getting a business account on WhatsApp, setting up your WhatsApp Business profile, and exploring the benefits of leveraging the Karix Mobile WhatsApp Business Platform for an optimized customer experience.

Getting a Business Account on WhatsApp:

Meet the Eligibility Criteria:

Before diving into the process, it’s essential to ensure that your business meets WhatsApp’s eligibility criteria for a business account. Generally, WhatsApp Business is suitable for small and medium-sized enterprises (SMEs).

Download and Install WhatsApp Business App:

Start by downloading the WhatsApp Business app from the respective app store on your smartphone. It’s a free application available for both Android and iOS devices.

Verification Process:

During the setup, WhatsApp will require verification to confirm your business. This can be done through various methods such as a phone call or a text message. Follow the on-screen instructions to complete the verification process.

Create Your Business Profile:

Once verified, you can create your business profile by adding important details such as your business name, location, contact information, and a brief description of your products or services.

Setting Up Your WhatsApp Business Profile:

Profile Picture and Logo:

Add a professional profile picture and your business logo to make your account visually appealing and easily recognizable.

Business Description:

Craft a concise and engaging business description that highlights your offerings and provides customers with valuable information about your brand.

Business Hours and Contact Information:

Specify your business hours and contact information to manage customer expectations and enable seamless communication.

Quick Replies and Greetings:

Utilize the quick replies and greetings features to automate responses and greet customers promptly, enhancing the overall customer experience.

Leveraging the Karix Mobile WhatsApp Business Platform:

Introduction to Karix Mobile:

Karix Mobile offers a robust WhatsApp Business Platform designed to streamline customer communication and enhance business efficiency.

Features and Benefits:

Explore the features provided by the Karix Mobile WhatsApp Business Platform, including automated responses, analytics, and customer engagement tools, to maximize the impact of your business on WhatsApp.

Customizable Templates:

Take advantage of customizable message templates offered by Karix Mobile to create personalized and effective communication with your customers.

Multi-Channel Integration:

Karix Mobile’s platform supports multi-channel integration, allowing businesses to manage their communications not only on WhatsApp but also across various other messaging channels.

Conclusion:

In conclusion, getting a business account on WhatsApp and optimizing your profile is a crucial step towards unlocking the full potential of this powerful communication platform. By incorporating the Karix Mobile WhatsApp Business Platform, you can elevate your customer experience, automate processes, and effectively engage with your audience. Stay ahead in the digital age by harnessing the capabilities of WhatsApp for business and let Karix Mobile be your partner in transforming customer interactions.

For more info: https://www.karix.com/products/whatsapp-business-api/

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All About New Whatsapp Business Platform Pricing

It has been a while since WhatsApp revised and introduced a new pricing model for using WhatsApp Business Platform. However, understanding how the new pricing works still remains one of the most frequently asked question by users. Since the new pricing came into effect starting Feb, 2022, the model only goes on to reflect the conversational nature of business-customer relationships more accurately. In this blog, we try to simplify and make it easier for you to understand how conversations initiated on WhatsApp between businesses and users are charged.

Under the new model, the conversations are charged basis who initiated it. Broadly, there are two separate conversation types that are priced differently.

User-initiated conversations:

Business-initiated conversations:

This is when a user initiates a conversation by messaging a business. If a business replies to this message within a 24-hour customer service window, the message will be attributed to a user-initiated conversation.

When a business messages a user a message outside the 24-hour customer service window, it is counted as a business-initiated conversation. Businesses need a pre-approved message template to initiate such a conversation.

Every conversation is measured within a fixed 24-hour window. The 24-hour conversation window begins when the first message from a business within the conversation is delivered – either initiated by the business itself or as a response to a user message. Within this 24-hour window, any number of messages (including template messages) may be exchanged between the business and the user without incurring any additional charges. Each 24-hour conversation window incurs a single charge.

To further understand how these two conversation types are charged on the WhatsApp Business Platform, let us take a look at some use cases. We will consider a hypothetical customer Rajesh and two fictional businesses – Acme Sport (online fitness store) and Acme Air (airline).

User-Initiated Conversations Use Cases

1. User makes a general customer service request

Rajesh: Hi, I just wanted to confirm that my order for running shoes has been accepted? I did not receive any notifications from the app after my purchase.

Acme Sport: Thanks for contacting us, Rajesh! Your order #6421 for Size 10 Nike Air Running shoes has been accepted and should be at your doorstep shortly!

As soon as Acme Sport’s reply is delivered to Rajesh, it starts a user-initiated 24-hour conversation session. Within this 24-hour window there is no charge for individual messages, encouraging the business to reply to support queries in a timely manner.

Rajesh: Ok, thanks

If Acme Sport continues the conversation after the 24-hour window has ended, they will be charged for a new conversation. Additionally, they will be required to send a message template to start a conversation, and the new conversation will be a business-initiated conversation.

In this use case, Rajesh gets the information he required, and Acme Sport gets charged for one user-initiated conversation.

2. User initiates a conversation that requires two separate message template replies

Rajesh: Hey just wanted to check when my last order is going to be delivered. I haven’t received it yet.

Acme Sport: Your last order #6421 has been shipped and should be arriving on or before 15th May.

User-initiated conversation begins as soon as Acme Sport’s reply is delivered.

Rajesh: Thanks a lot for the quick response!

Acme Sport (More than 24 hours later): Hi Rajesh! Your order #6421 has been delivered.

Acme Sport sends a message template to tell Rajesh that his order has been delivered outside the user-initiated conversation window, beginning a new business-initiated conversation.

In this case, Acme Sport is charged for one user-initiated and one business-initiated conversation.

Business-Initiated Conversations Use Cases

1. Business initiates the delivery of notification via message templates

Our fictitious airline, Acme Air has decided to update customers over WhatsApp when flight timings change, or other important updates need to be conveyed. They do this by using a message template.

Acme Air: Hi Rajesh! Your flight to Mumbai on 16-MAY 6.45PM IST has been delayed. Your new departure time is 7.45PM IST.

Acme Air: Hi Rajesh, your flight to Mumbai on 16-MAY 7.45PM IST is departing in 30 minutes. Your departure terminal is 4B.

In this example, Acme Air conveyed a schedule change to Rajesh via a message template and sent a follow-up via another message template within the 24-hour message window. As a result, Acme Air will only be charged for one business-initiated conversation.

Key Takeaways About the New Pricing Model

Conversations within the new pricing model for the WhatsApp Business Platform will be measured in 24-hour windows or sessions. These sessions are either initiated by the user or the business, leading to different pricing tiers.

Businesses can send free-form messages to users within the fixed 24-hour conversation window that is initiated after the first business message within the conversation is delivered. If the initial 24-hour window has concluded, the business must send a message template to re-initiate the conversation, which will be charged separately as a business-initiated transaction.

The first 1,000 messages per month for each WhatsApp Business Account (WABA) are free. Additionally, conversations that are initiated by users who click on a Click-to-WhatsApp ad or a CTA button from a Facebook page are not charged.

Charges for user-initiated and business-initiated conversations vary depending upon the country or region the account holder is located in.

The new pricing model represents Facebook’s push towards the usage of WhatsApp as a two-way communication tool between businesses and customers, encouraging rapid resolution of customer queries and personalized conversations.

Since conversations are based on 24-hour sessions or windows, businesses need to optimize for speed when dealing with customer support queries over WhatsApp. If your existing support team is barely keeping up with the volume of customer queries, consider partnering with an official WhatsApp Business Solution Provider like Karix to build an AI-powered chatbot solution that can automate the resolution of common customer service queries.

For more details click on karix.com/products

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Features of Bulk SMS

Bulk SMS services offer a range of features that make them a popular choice for businesses looking to communicate effectively with their audience. Here are some key features:

Mass Messaging: Allows users to send thousands of messages at once, making it ideal for marketing campaigns, alerts, and notifications. Personalization: Many platforms allow for personalized messaging, enabling businesses to customize messages with recipient names or specific details, enhancing engagement. Scheduling: Users can schedule messages to be sent at a specific time, which is useful for reminders, promotions, or time-sensitive alerts. Delivery Reports: Provides insights into the delivery status of messages, helping businesses track performance and engagement​ API Integration: Many bulk SMS services offer APIs that allow businesses to integrate SMS functionality into their existing systems or applications, automating the messaging process​ Cost-Effective: Bulk SMS services typically offer competitive pricing, making it an economical choice for reaching a large audience compared to traditional marketing methods.

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How Timely Communication through Cloud Telephony Solutions Can Turn Things Around for Your Business?

cloud telephony allows businesses to deliver quick and urgent messages during times of need to avoid any miscommunication to the customers. Businesses can stay connected with their customers round the clock to provide timely assistance. To know more, connect with go2market

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Access Municipal Corporation services easily through WhatsApp! Citizens can now make payments online, register complaints, and get real-time updates on government schemes. Applying for schemes is simpler than ever—just use WhatsApp to submit your application and track its status. This service streamlines the entire process, providing fast and convenient communication with your Municipal Corporation directly from your mobile.