#I'll try to send you my docs for the third time and scan my face AGAIN I guess | Explore Tumblr posts and blogs

bigboobshaunt · 1 year ago

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Mercado Libre has what's perhaps the worst app in the business, which is really embarrassing considering its size, and also just godawful customer service. I would prefer not to switch to amazon if I could help it, but goddamn.

#how many times do I have to scan my damn face and send you pics of my documents #I am embarrassed of this at this point #there's 2fa and then there's whatever this is #yeag sorry I no longer have the same phone number as when I made this account over a decade ago I guess #I'll try to send you my docs for the third time and scan my face AGAIN I guess #no it wasn't helpful at all WHY DID YOU SEND ME AN EMAIL PATTING YOURSELF IN THE BACK FOR THAT INTERACTION #you failed to help me in any way what the fuck??#if I could record my screen rn I would show you me going to their website. being asked if I prefer to continue using the app or the browser #choosing browser and then it opens the app. how on earth do you even fuck that up. I #personal #I actually have like. an unclaimed ninty eshop 20 usd card on my og account #that neither the seller nor the website will let me receive on a second account #no matter how I've offered to prove my identity #I guess it just sits in my messages forever now #I contacted them with the e-mail address I have linked to that account I can't access rn and had the worst interaction I have ever had #'hey I have a product key waiting in my messages but can't currently access that account at the moment. I can provide you witu verification #'I'm sorry we can only verify you if you were to contact us through this method w the same e-mail address you have linked to that account'#'... this IS that e-mail address. I've just explained it to you'#'You can use your e-mail address or username with a password to access your account and your messages screen'#'As I've already told you. It is not letting me even after I submit verification through your facial recog and document scan methods'#'we're sorry. you can try sending us an e-mail with the e-mail address (art**********@outlook.com.br) you have linked to the account'#'.....................this is that exact e-mail address. the one You Are Responding To Right Now. I've already told you this #*they send me a link to reset my password... for some reason*#*I sent them yet another. more politely and clearly worded message explaining my situation-#-that I no longer have the phone number they want me to authenticate it with and their alt methods all end up in failures when I try*#*they send a message telling me my support ticket has been marked as concluded and asking me to rate the interaction*#(an ad for their crypto business adorns the signature of that e-mail as a final Fuck You)#partway through the whole thing I started wondering about the cadence of their support's response and... I think it might be AI 🤦🏼‍♂️

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