#Cab Online Booking App Development Company in London
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We all want convenience in terms of transportation. Thatâs why weâve created the perfect structure for taxi booking app. We have all the basic elements for a taxi booking app thatâs user-friendly passenger app for both iOS and Android. Thus, we at SMD Webtech UK is a Taxi and Cab Online Booking Apps Development Company in London. Furthermore, we are a Top Taxi and Cab Booking Mobile App Development Company in the United Kingdom and also the Best Cab and Taxi Online Booking App Experts in London, Bath, Oxford, Bristol, Cambridge, and Liverpool.
Our powerful features for booking apps are branded for your company, dispatching software, and fleet management system.
#smd webtech uk#taxi and cab online booking apps development company in london taxi and cab booking mobile app development company in the united kingdom#cab and taxi online booking app experts in london bath oxford bristol cambridge liverpool
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We all want convenience in terms of transportation. Thatâs why weâve created the perfect structure for taxi booking app. We have all the basic elements for a taxi booking app thatâs user-friendly passenger app for both iOS and Android. Thus, we at UK Digital Company is a Taxi and Cab Online Booking Apps Development Company in London. Furthermore, we are a Top Taxi and Cab Booking Mobile App Development Company in the United Kingdom and also the Best Cab and Taxi Online Booking App Experts in London, Bath, Oxford, Bristol, Cambridge, and Liverpool.
Our powerful features for booking apps are branded for your company, dispatching software, and fleet management system.
#online taxi booking#taxicab#taxi and cab booking mobile app development company in the united kingdom taxi and cab online booking apps development company in london
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Best Taxi Booking App Development Company in London UK. Top Cab Online Booking Mobile Apps Experts in United Kingdom. Hire Best Taxi and Cab Booking Software Developers.
#Best Taxi and Cab Online Booking App Development Company in London UK#Taxi Booking App Development Company in UK#Taxi Online Booking App Development Company in UK#Cab Booking App Development Company in UK#Cab Online Booking App Development Company in UK#Taxi Booking App Development Company in London#Taxi Online Booking App Development Company in London#Cab Booking App Development Company in London#Cab Online Booking App Development Company in London
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Qualities A Startup Taxi Service Should Possess
From Time Immemorial, Roads Are Serving As The Most Important Means Of Communication. With The Introduction Of The Industrial Revolution And The Availability Of Taxi Services In Different Parts Of The World, Taxis Have Become The Essential Mode Of Transport.
There Are Several Organizations Like Airport Car London Which Offer Taxi Services To Their Customers. To Them, It Is To Be Remembered That They Should Contain Some Of The Essential Qualities Which Would Help Them To Make Progress Over The Years.
â      Ought To Drive A Tidy, Well-Kept Automobile: The Vehicles Of Airport Transfers London Must Be Kept Up To Date And Spotless For The Best Transfer Services. Customers Have Access To The Greatest Reception And Enjoy A Drive That Is Safe And Comfortable.
â      Offer Reasonable Prices And Premium Products: A Trustworthy Taxi Service Must Concentrate On The Costs And Packages For The Customers. Chauffeur Service London Prices Always Keep The Costs Reasonable And Appropriate For The Journey. In A Competitive Environment, It Aids And Makes Survival Feasible.
â      Drivers Must Be Competent And Courteous: It Is Crucial For The Provider Of Taxi Services To Focus On The Education And Training Of The Drivers. It Incorporates The Advancement Of Route Knowledge And Provides Insight Into The Layout Of The City's Traffic.
â      Accept A Variety Of Payment Methods: To Accept Payments, A Taxi Service Provider Must Present A Variety Of Payment Options. Payment With Credit Or Debit Cards Is Accepted In The Same Way As Cash Is. With The Simplicity Of Booking And Paying, It Is One Of The Greatest Ways To Assist The Customer.
â      Think About Client Preferences: For The Service Provider, The Priorities And Preferences Of The Client Are Crucial. It's Important To Prioritize The Needs Of The Consumer To Retain Quality And Rank Highly.
â      Ensure A Presence Online: Having Online Booking And Payment Options Is Crucial For Taxi Services. The Customer Can Learn A Lot About The Service Provider And Tailor It To Their Needs, Thanks To A Taxi Operator Company's Internet Presence.
â      Utilize Technology To Provide Top-Notch Services: A Lot Of Taxi Service Providers Use Technology To Give Their Customers Cutting-Edge, Rapid Services. It Is Simple To Engage The One, And The Ride Is Waiting At The Door, Much Like With The Use Of A Phone App Or Software. Every Decent Taxi Service Should Contain This Crucial Component For The Benefit Of The Passengers.
â      Ongoing Development: Taxi Services Make Transportation More Convenient And Comfortable. It Provides A Dependable, Convenient, And Speedy Transmission Option. People Can Now Move And Arrive At A Location On Time. As It Is Far Less Expensive To Maintain Than Owning A Car, It Decreases The Use Of Personal Vehicles. Because Cabs Are Always Available And Save Time, Many Choose To Use Them Over The Local Transportation System. Therefore, A Services Provider Must Take The Necessary Step Of Constant Improvement And Updating.
In A Nutshell, It Can Be Concluded That Heathrow To Gatwick Taxi Always Maintains These Qualities Whenever They Are Serving Their Customers. They Do Care About The Customer's Urgency And Needs In Hiring Their Services. A Company That Takes Good Care Of Its Customers And Values Them As A Whole Will Always Make Progress In The Long Run.
#Airport Car London#airport transfers london#Chauffeur Service London#Chauffeur Service London Prices#Executive Taxis London#Heathrow To Gatwick Taxi#Heathrow To London Taxi#Wedding car hire#London Airport Taxi Service#airport taxi london
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Market trends of Ola and Uber during Coronavirus Outbreak
Taxi-hailing apps are extensively used across the globe for commuting. There are many perks to using taxi-hailing services. For instance, users can get the cab within minutes of booking, the fare is reasonable, cab sharing facilities are available, and many more.
Many entrepreneurs aspire to develop the Ola clone script after seeing the taxi-hailing applicationsâ trends. The development of the Ola clone has several stages, like resource gathering, prototype modeling, developing, testing, and launch. Even after the launch of the app, the promotion as to be done so that users are familiar with the app. Before starting with the development process, it would be wise to understand the current market trends of popular applications like Ola and Uber. Here are some of the market analysis of taxi booking apps
Stats of taxi-hailing applications like Ola and Uber
Uber revenue in 2018 is estimated to be $11.3 billion, which was a 43% increase compared to 2017.
Currently, Uber is spread across 75 million passengers, who are served by a total of 3.9 million drivers.
Uberâs biggest market is in the US, with 41.8 million users as of March 2018.
The second-biggest Uber market is in Brazil, in which 17 million were using the app in March 2018. London, UK, is the biggest European Uber market, with 3.5 million users. In India, there were reportedly over 5 million weekly active riders as of August 2017.
As of January 2019, 462,113 Uber rides and 149,142 Lyft rides took place per day.
Ola has 200 million customers as of February and 2.5 million driver-partners across the globe.
On average, Ola gets 1.5 million trips per day globally.
Impact on the market of taxi-hailing apps after Coronavirus pandemic
Uber shares fell by 12% in mid-march due to the lack of customers. Employees are using their vehicles to travel rather than using these taxi-hailing services.
The survey results show that people are avoiding taxi booking apps for two reasons: the first is because they are afraid that they might contract the deadly virus by opting for cab services. The second is that taxi availability has reduced since the outbreak.
The many taxi drivers have moved to their native place after the spread of the fatal virus.
Conclusion:
The Ola clone app development has anticipated the decline in the market for an online taxi booking sector. It has come up with a new set of advanced features as a precautionary measure to protect its customers and employees. Some of the features are coronavirus trackers, Face mask verification scanners, guidelines are given by the WHO tab, and many more. Aspiring entrepreneurs can get an Ola clone app with all the necessary features from reputed app development companies.
#Ola Clone App Development#Ola Clone Script#OLA Clone#ola clone app#lyft Clone App Development#Lyft Clone App#lyft clone script
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Digital Marketing Course in Chandigarh
Digital Marketing Course in Chandigarh
Digital Marketing Course in Chandigarh â Digital Marketing is one of the Booming careers these days. Problab provides the Best Digital Marketing Course in Chandigarh, Panchkula, Mohali, and Punjab (India) with 100% practical training. Our Advanced Collection of topics includes â
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Things to do before attending your interview.
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Toyota
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Birla White (Aditya Birla Group)
Tech Mahindra Business Services Pvt. Ltd.
Ogilvy & Mather
Meru Cab Company Pvt. Ltd.
Sahara Worldwide Ltd.
Times of India
Sony
Hyundai
Webazaar
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ICICI
Tata Consultancy Services
Kotak Mahindra Bank
Business Standard Ltd
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Godrej
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London School Of Commerce
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iBall
Tata Sky Ltd
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Duration To Learn Digital Marketing Course
30 Days.
2 Months
6 Months
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Course Overview For Digital Marketing Classes In Chandigarh
The Best Training Institute for Digital marketing classes in Chandigarh 2017
has brokendown syllabus into manageable modules, most of which include either exercises or case studies for you to work through.Module 1: Introduction to Digital Marketing
Overview of Digital Marketing
Changing Trends in Digital Marketing
Digital Marketing Techniques
Key components of Digital Marketing
Tools
Module 2: Website Optimization and Usability
Marketing to the Evolving Digital Consumer
Conversion Optimized Website Designs
Module 3: Search Engine Marketing (SEM)
Google AdWords & Bing Advertising
Benefits & Challenges of Display Advertising
Research Tools
Campaign Management
Module 4: Digital Display Advertising
Key Digital Display Advertising Concepts
Running Effective Ads
Campaign Planning
Ad Format
Cross Device Marketing
Module 5: YouTube AdvertisingModule 6: Social Media Marketing (SMM)
Effective Social Media Strategy
Social Media Planning
Setting Goals
Paid Campaigns on Social Media Platforms
Module 7: Search Engine Optimization (SEO)
Key SEO Concepts
How it Works
Google Algorithm updates
White Hat SEO Strategies
Tools
Module 8: Mobile Marketing
Introduction to Mobile Marketing
How it Works
Mobile Marketing Strategies
Setting Goals
Module 9: Affiliate Marketing
Best affiliate sites for monetization
Integrating affiliate strategies into your marketing mix
Affiliate Network Analysis
SWOT
Module 10: Email Marketing
Email Design and Functionality
Email Marketing Analytics
A/B Testing
Multivariate Testing
Module 11: Lead Generation for BusinessModule 12: Web Analytics
Understanding Data that Matters
Setting up Google Analytics
Understanding user data
Module 13: Integrated Digital Marketing Communications (IMC)
Creating effective pitch for High-Value Clients
Extensive practical & making every student responsible for their digital marketing project, and mentoring them real-time or after class on 24/7 approach!
A Small Sampling Of What Youâll Learn In Online Marketing Course:
A short brief of the Course which you will learn in Digital Marketing Course.
Designing an Online Marketing Strategy integrated with overall marketing objectives
Learn to design and execute Pay Per Click campaigns for Google AdWords and Facebook
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New Ways of Search Engine Optimization, learn ethical ways of doing SEO
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Demonstration on âHow to use Google AdSenseâ â As a Publisher
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Our Related Courses
Google Adwords Training in Chandigarh
SEO Training in Chandigarh
SMO course in Chandigarh
Facebook Marketing Course in Chandigarh
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6+ Travel apps that will ease all your travel hassles
Travelling for some people is not just necessity but it is that innate passion that makes them scream out of joy and excitement. They are able to make some beautiful memories and carry it along with them to their way back, to take you to the places wherever you heart desires and let those memories have impressions in your heart.
The preparation however can be somewhat different and tedious as you are traveling to an unknown place and you practically know nothing about it. There are multiple questions that might just bother you as who will take care of my travelling requirements, which one will the best guest houses, which are the best food joints for dinning out etc. But do we need to worry at all chiefly because there are applications developed for Android and iOS, and can well take care of all the arrangement for booking travelling tickets, reserving hotels, trip guides along with audio and video assistance, list of restaurant for dinning, etc.
There are multiple Mobile Application Development companies in New York, but it shouldnât be hard for you to choose the best and versatile ones, if your choose them based on their innovation and creations. You will definitely come in close contact with Mobile App Development company in Chicago, who has the experience and are versatile in creating the most robust, user-friendly and exact application for the required purpose. Letâs just have a glimpse of few mobile apps that can conveniently and comfortably ease out all travelling hassles so that you can derive the real value of the application.
AIRBNB â Airbnb is an online marketplace and hospitality service that helps any tourist to lease or rent lodging for few days. This may include easy booking of apartment rentals, homestay, hotel rooms with availability of necessary amenities and even cooking facilities. The price and budget is all set by the host for the lodging. The shelters are available in much cheaper rates. Â You might just experience staying with the local people and enjoy the local flavor of the place you visit. The app also adds new feature called Trips. This offers you to choose from the curated events of exactly what you want to participate during you stay in the place. The app in fact holds a great future prospect like you can record the plan for the day, book a car and many more.
SKYSCANNER â Skyscanner covers the best and most affordable deals in booking flights, hotels and rental cars. Â With the use of App the search is really very convenient with best options via its travel partners. You can look out for the cheapest dates to fly through a month view calendar. You will also get ready notifications on flight changes. Â Skyscanner also offers you category and helps you to search âTop Dealsâ from your nearest airport. It provides collective list of destinations at an affordable prices.
HOPPER â Hopper shows you the cheapest possible flight fares. This app helps you to look for dates, when you will be able to fly most affordable it also informs you through notification about the perfect date to fly at cheap rates. Â The company assures you that you can save up to 40 percent on your next flight. It gives you a simple UI design to navigate smoothly and you can rest assure that you will be able to book your flights within 60 seconds. This app is added in App Store in best of 2015 list, and Google added Hopper for 2016 Google Play Award winner.
AUDIOCOMPASS â Interesting and mesmerizing it will be, when you visit historical monuments or some world heritage sites, and you have a ready audio guide to give you the historical significant stories attached with the monuments. You get the most authentic stories that you travel and experience the culture and heritage of the place. The stories can range between 30 minutes to 90 minutes and you can enjoy the stories between your own paces. The app covers the stories of many landmarks in countries like India, Singapore, Istanbul, London, Oman and Bhutan. India you catch the stories of monasteries of Leh Ladakh to the temples of South India, from the Churches of Goa to the Gumpas of the North East.
TRIPADVISOR - TripAdvisor is an excellent application when it comes to planning your travel. You can check your plans based on reviews, videos, opinion and photos posted and that can relevant to your trips. You can also search for bars, restaurants, hotels, airlines, and more. With TripAdvisorâs âNear Me functionâ you can locate the well-reviewed places nearest to you. Options from various countries can be covered by the app. This is a necessary and most important guide for every traveler. There is more into it as you can add specific travel related questions in Appâs forum and can also add your own reviews.
TRIPOTO â Tripoto is termed as âGlobal Community of Travellersâ. It has loads of surprises to select from the categories of trips. You might have various purposes of visits and Tripoto provides you all relevant options as per your requirements. The travellers share their experiences that form as a story to guide you with your travel plans. You will have recommendations of hotels, homestays, resorts, and B&B to match up your requirements and budgets. All the trip details are sorted in one place to help you with best suggestions.
VIZEAT â A travellers trip is incomplete without good food and what else do you require when the suggestion and recommendation is ready within the tip of your finger. Indulge into some mouth-watering cuisines offered by different countries. You can also try the specialties. So when you travel for culinary purpose this App is the right and best for you. This App will lead you to the local delicacies of the place you visit, whether national and international treat be ready to savor it.
The unique apps crafted by Brill Mindz Technologies
We at Brill Mindz Technologies provide you the best Mobile Apps developers in Chicago. We have right proficient knowledge that has helped us to develop most exuberant Mobile Application for various industry sectors. We have developed mobile App even for the travel industries to resolve the issues related to travel. Here are few of the apps developed by us that sure can be useful for you.
Telgani â With the help of this app you can hire the cars on rental basis. So if you visit to a new city or you are in your own city you can have a car ready at your doorstep to take you for a tour ride to your favorite locations.
Hublyz â This App is a restaurant service app. This app helps the users to book personal tables in any of the nearest Shisha Restaurant as per your convenience. So if you travel to a place you are not familiar with Hublyz might just surprise you with it food and Shisha.
Rite Cab â In an unknown place if you have a friend who will take care of your conveyance even at an odd and urgent hour how great that would be. Rite Cab is a Taxi service where your cab or ride can be booked immediately.
This application are only few to explain, we have more into it. Our expert Mobile App Development in Houston has profound technical knowledge. They have the adequate knowledge and experience to craft the best innovative apps using the most advanced tools and technologies. We know the simple yet powerful UI provides the best user experience; we therefore design the best mobile apps with most simple UI designs. With a dedicated team we are the most responsive Mobile Application Development companies in Chicago.
Contact us:- [email protected]
#Mobile Application Development companies in Florida#Mobile App developers in Houston#Mobile App developers in San Antonio#Mobile App developers in Orlando#Mobile App Development in texas#Mobile App Development company in Tampa#Mobile App Development in Florida#Mobile App Development company in Florida#Mobile Application Development companies in Houston#Mobile Application Development companies in Orlando#Mobile Apps developers in Peoria#Mobile App Development company in San Antonio#Mobile App Development in Springfield#Mobile Application Development companies in Peoria
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We did something off lateâŚ. And itâs hurting us
(Two yearsâ worth of learning and updates in less than 15 minutes)
Itâs unbearably hawwtt these days! No doubt bow dah. And as much as we hate to say it, but summer brings brisk business â at least in the home services industry â owing to the increased demand for all types of repair related cases. So you know summer is good time for business. And cousin â business is a booming!
In an industry where people have perpetually relied on local technicians to meet their home services needs, we are beginning to witness an inflection point. More and more urban/ suburban, inner city and connected peripheral areas are coming online to find home services. After the (relatively) mainstream-ization of cabs, food, and ecommerce like industries, it was about time the highly unorganized, fragmented, good-for-nothing services industry fell in line. People have had enough of its inefficiencies. And it was time it needed to be standardized. To be honest, that mean, toolkit, plying, wrenched, inefficient piece of sheet had it coming for a while. đ đĄđĄ
Deep breathe inhaleâŚ.exhale. AaaaahhâŚ!! Itâs okay, Iâm fine now. PhooooffâŚ!!
Anyway, so I wanted to tell you about this little update we rolled out few weeks ago. And the update is .âŚ. MR. RIGHT IS LAUNCHING IN LONDON, DUBAI, and SINGAPORE.
ErrrrâŚ.. not really. Not quite yet.
Yes, itâs something weâre working towards but in order to be able to do that, we need to identify and fix the core problems of our case fulfillment system. In order to be a scalable business, we need to build a product that can automatically complete the entire case cycle i.e. book, assign, remind, update status, bill, and close the case. â All by itself. No manual intervention.
Itâs not only how we intend to move towards complete automation, but also how we intend to stay lean and small. We are (still) a team of 12 people who are technology focused and trying to find the most efficient ways to solve the challenges of home services industry.
So, coming back to the âupdateâ Iâve been hinting at so far â itâs COMPLETE AUTOMATION.
Yes, complete automation is the real deal. Automation helps:
Cut cost â by eliminating the need for a call-center like team to manually oversee your day-to-day operations
Minimize inefficiencies â By removing manual intervention during case assignments and follow ups
Scale your business â Obviously
Avoid laying people off to cut cost before eventually running out of money â and business
Well, as awesome and easy it may seem to read; reality is twice as cruel and challenging to crack. But as one to not give up, Iâll share how we intend to get there and the developments weâve made so far.
What's hurting Mr. Right?
This sentimental and gripping movie is about a regular guy taking care of his family after the unfortunate death of his father. But then one day he meets somâŚ.
Voice: Dude, are you thick??? You were supposed to write about whatâs hurting Mr. Right? Instead, youâre writing about the movie âWhatâs eating Gilbert Grapeâ?
Me: Of course I know. What do you think Iâve been doing? I was just checking if the readers are still paying attention.
Voice: Iâm watching you gimp boy.
Me:Â
What's eating Gilb (darnit), Whatâs hurting Mr. Right?
Okay, so weâve been talking about automation and how itâs a make or break deal for us. Okay, hear us out.
We claim to have 20,000+ Pros (service professionals) across 10+ cities in India. And while that is correct in every sense, it was more important for us to identify the ones who are serious about their jobs and serious about earning through Mr. Right platform.
Over the course of past two or so years, we have noticed that the highest earners are the ones who are sincere towards their jobs. Well, duh!! Okay, hereâs more. These Pros also tend to automatically follow up on their cases, reach on time, complete the job satisfactorily, provide proper billing/ invoice via Pro app, close the case and ask for customers to provide honest ratings/ feedback upon case closure. They were also the ones with internet data services active on their phones and relied heavily on Pro app for all kinds of case related updates and communication with customer.
And while all of our Pros have Mr. Right Pro app installed on their android phones, we realized our requirement wasnât quantity but the quality of Pros.
A Pro having our pro app never guaranteed hassle-free case closure. Actually, it never guaranteed anything. We couldâve put a hundred reminders on the Pro app regarding his (Proâs) upcoming job but you can only do as much.
In come, Real-time Pro Tracking
So then we brought in solutions to track Real-time Pro location (around end of 2015) to ascertain the proâs instantaneous location and know whether or not heâs going to make it on time at the customer site. If not, then the system would automatically assign the case to someone else in the vicinity who has a better chance of reaching at the customer location on time.
We even distributed pro devices (smartphones) for the same purpose. The devices were locked and could only operate Mr. Right Pro app. Lol, we were possessive af. Long story short, it didnât fledge out well. (Same goes for relationships, know what um sayin).
There were several hiccups such as battery consumption and other technical and field challenges. I mean offering a company provided phone was expensive enough, providing a portable charger on top seemed overkill.Â
So, we slowly, quietly pulled off our Pro-devices aaaaandâŚ. yup, we pulled out all the devices. Yup, thatâs it! Nothing to add to that.
So, how do we track Pro locations now?
Hmmmm⌠thatâs the recipe weâve been working on after the (not so successful) custom pro devices. Weâve been able to build the tracking module extremely light so that it has essentially no effect on the battery as well as data consumption. Also, we donât need to track them 24 hours a day (more on that later) âŚ. I mean what are we, NSA or something?
Continuing our build towards automation and customer experience
We recently introduced Virtual IDs to both Mr. Right Customer and Pro app. And what virtual ID does is when either of them (customer or Pro) calls the other, the system creates a virtual ID of their phone number while keeping the actual number masked to the receiver. What this helps accomplish is:
1.    It keeps both customer and Pro numbers masked without inhibiting/ affecting the exchange of information
2.    It helps us know exactly when the customer and the Pro contacted each other, which is a good sign that the case is moving in the right direction.
Switching to Auto Mode
So at this point, we had pretty much everything we needed in place, for e.g. we had adequate number of Pros, increasing customer demand, all Pros with mobile apps, real-time tracking etc.
The only thing we didnât/ donât have is enough people to handle the operations (remember weâre only 12 people.⌠inclusive of all taxes). And thatâs never going to be enoughâŚ. especially when you have to expand and scale, thereâs never gonna be enough people in your team to handle and manage all the ongoing cases. Automation is the only way forward for us to manage the hundreds of cases booked everyday on our platform.
Iâm sorry. I was wrong. Actually, you can have as many people as you want for your operations. Actually, you can have actual people calling up the Pros and customers to know the status of the jobs. Yes, you actually can do that. In fact, thereâs no better way than having dedicated people overseeing your operations 24x7, giving a human touch, and ensuring things are running smoothly. But thereâs always a catch to it. A strength of 300 employees looks super cool on the companyâs profile and from marketing perspective, not so much on the financial sheet.Â
Thereâs always a cost to it. And from the numerous companies that have tried doing it the traditional way, it hasnât worked out well for them. Out of the 260 something companies founded in 2014 in the home services category, only a handful are left. And Iâm not even talking about the bootstrapped or non-funded ones; Iâm talking full-blown marquee VC backed startups who blew too much money too soon chasing vanity numbers the traditional way. Itâs a different story that it doesnât hurt VCs too much because itâs what they do for a living. They make informed decisions. Sometimes they win, sometimes they learn. So it kinda balances out for them.Â
Thereâs a general belief in the startup world that everything works out on scale. Ummm⌠sorry to break it to you pal but NO it doesnât. Thereâs a lot of âifsâ and âbutsâ that need to be considered. And it definitely wonât if one canât control the operational costs. Ehh⌠but who does even think about that. Who does even think about unit economics and profitability.
Sorry, weâve come waaayyyy toooo far from what we were discussing. Every man for himself. Weâll leave it to that.
So where were we? Ummm⌠yeah we were talking about switching to Auto mode. Yep, in fact weâve already done that few weeks ago. As a result:
Soon enough there WONâT be an operations team at Mr. Right.
And how exactly do we propose we do that? We have few ideas:
Going forward, the system will only be assigning cases to Pros who have an active internet connection and are online within the last 15 minutes. That means we have their last known location every 15 minutes. This data can then be translated into further useful actions by the system.
We have stopped sending customer details via SMS to Pros. The details are only available on Mr. Right Pro app. So they need to log into the app for further details like name, address, type of work etc.
And all this, ladies & gentlemen, implementing all this is WHATâS HURTING MR. RIGHT.
Hurting? Hurting how, you may ask! Hereâs precisely how itâs hurting us:
We are missing out on almost 20-30% of our cases due to unavailability of (active) Pros â the ones who were logged in and connected to 3G/ 4G data service in the last 15 minutes.
We need to invest more time and efforts in educating Pros to keep their data services online and follow the new set of procedures from start to closing a case. We need to consider the fact that weâre dealing with all kinds of Pros, starting from a carpenter, plumber to a full-fledged cleaning or pest control provider. We need our process to be simple enough that even a not-so-educated Pro can also operate but flexible and equipped enough to meet the various requirements of more sophisticated service providers. Notice we used the word âinvestâ because we know later on itâs going to pay-off.
Yes, weâve faced resistance from Pros. They are still reluctant in keeping their data services ON. And it was understandable â two years ago. It was the reason we equipped our Pros with a smartphone and 3G data. But itâs not an excuse anymore. Internet data has never been cheaper. And the fierce telecom rivalry has only made it rain for Indian consumers. So weâre ruling out the possibility that a Pro is unable to go online due to high maintenance cost. Nope, not buying that.
De-prioritizing or suspending Pros who score poor on customer ratings & feedback. Their cases remain suspended until they set things right with previous cases/ customers. (Remember this point, youâll know why)
But it has its merits too â long term as well as short
One of the main areas that have benefited the most almost immediately from this radical shift is customer feedback. Weâve been starting to get tons of customer feedback about the services they just availed. Weâve also made numerous tweaks in the customer app to encourage ratings and feedback.
A screenshot of Daily Rating Status email
It didnât take us long to realize that on an average, customer satisfaction was well above 80% in the first go itself. Previously it used to be⌠ummmâŚ. lower (if not satisfactorily high). All this by making few tweaks in the case cycle and the app.
Needless to say.....
{ Oh I know you're thinking what about the remaining 15-20% cases with poor customer feedback. You just couldn't leave that couldja...?? Well, we resend the Pros back so they can fix their ratings with the customers. Remember when I asked you to (Remember this point, youâll know why) a while ago? Well this is why. }
Moving on!
Needless to say once weâve created the right recipe to tackle the challenges of the services industry (weâre betting on automation and technology), thatâs when we will be ready to scale it to any city we want including the ones mentioned at the start of this post. Speaking of scaling, weâre going live in Chennai soon. More on that next time.
Trivia â Didja know?
At Mr. Right, we have a habit of releasing internal (CRM & app) updates every fortnight â duration what we also call a âSprintâ. The requirements for these updates are gathered in advance. So at the start of the next sprint (say any given Monday), the entire team gets an email regarding the updates thatâve been made during the previous sprint.
Summarizing: So, hereâs what you can expect in the coming few weeks:
Full auto-mode. No manual assignments. Our ops execs canât assign someone even if they wish to. This part will be completely taken off their KRAs.
Expect only the best Pros on the system. Weâve set the bar for ourselves, now itâs time the Pros comply. If your booking has been assigned, you can rest assured youâre getting only top rated Pros at your service.
More focus towards customer service. We canât shape a trend overnight. There will be mess-ups and hiccups along the way. But slowly, steadily, we will succeed in charting a new path for ourselves.
We will continue to post our learnings and epiphanies. So subscribe to us on twitter @mrrightindiaâ for latest updates. Also we value your feedback so please feel free to hit us up on Twitter or email at info at mrright.in
- Iâm Mr. BulldopsÂ
UPDATE: May 25, 2017
The goal to make our home services division completely automated is already underway. We are rethinking and reworking the entire system from the ground up.
Screenshots of documents containing the entire upcoming workflows and workarounds
As always, Iâll keep you posted.
Yours truly,
Mr. Bulldops
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