#Listeningactivities

[the-edusters]

LISTENING SKILLS

[zenruption]

7 Possible Reasons Why You Keep Failing to Close the Sale

Failing to close a sale can be a frustrating experience. Whether you’re salaried, hourly or commission, a failed sale will sting all the same. With a little practice, anyone can become a better closer. 

1. Active Listening

Active listening is taught in automotive phone training. If a salesman is constantly talking over the customer, then they will have no idea what the customer wants. You can’t enter a call with a know-it-all attitude and expect good results. Listen, repeat and learn the intention of the call or you will lose the sale before getting to your pitch. 

2. Bad Leads

Leads that are not pre-qualified will give you random results. The person called is often annoyed, bombarded by your questions and trying to get off the phone. No matter how well you handle the conversation, the closing will probably lead to a firm no. Turning around angry customers requires skill, but even the best can fail when a bad lead is involved.

3. Lack of Respect

Some customers and businesses have their mind made up about sales calls. For businesses in particular, respect is a big deal if you want to even sniff the closing. Talking up an established business like you are doing them a favor will lead to a quick no sale. Treat them with respect by valuing their time, vision and potential partnership. 

4. Asking the Wrong Questions

A rookie sales agent can develop a habit of asking questions that don’t lead to a conclusion. This is their nervous way of making small talk and while trying to avoid the uncomfortable pitching portion of the call. By the time they get to the actual service or product, the customer has no idea why they should even be interested. Use your words with a purpose to avoid verbal diarrhea. 

5. No Knowledge of the Product or Service

This is a big one in the sales community that has plagued a lot of young upstarts. You can talk a good game, but still have no idea how the company’s product or services work. Charisma will get you some closings, but if you want to foster a long-term relationship, knowledge is essential. When the customer is confident in your ability to explain, then they will be more than happy to spend – more than once!

6. Disinterest with the Role

Burnout happens in the sales position all the time. Top performers slip, and sometimes never recover their numbers. In this situation, managers have to step in to resolve the problem. A day off, vacation or even a new assignment can easily bring back the closing spirit. 

7. Some People Are Not Closers

Some people are not closers, just like some people can’t carry conversations. Before throwing someone on the phone, training will prepare them for the many hard no’s they will get from the other side. Without training, a person lacking closing experience will get crushed within the first week!

You’re In Control

A salesman should always be in control of the call. Losing a sale happens, but it should be a learning experience rather than a confidence drop-off. Manage the conversation, and lead the customer to the right decision.

[dungareesinjapan]

2/11/2020- Today’s lunch was at Hot Chicken Takeover at the North Market across the street from the Columbus Convention Center. This is a fried chicken sandwich with cole slaw and macaroni and cheese. They are a Nashville chicken restaurant and really good. We have an English conversation lesson on this restaurant which was featured on NBC in 2017. Check our audio recording on our YouTube channel- https://youtu.be/X1-r5S39GP4 #hotchicken #takeover #northmarket #greatercolumbusconventioncenter #friedchickensandwich #coleslaw #macaroniandcheese #Nashvillechicken #englishconversation #英会話 #nbc #megynkelly #audiorecording #listeningactivity #youtubechannel (at North Market) https://www.instagram.com/p/B8cgJuVga42/?igshid=1d9nfg86tp8j4

[spellbindingsisters]

I can relate to this so much how about you? 🌛🌕🌜🌛🌕🌜🌛🌕🌜 Spellbinding Sisters-Voodoo Practitioners located in Cocoa, Florida USA servicing clients with their Spell work needs worldwide. ✴✴✴✴✴✴✴✴✴✴✴✴✴✴ Voodoo dolls, End relationship hexes, Money man doll, Gris Gris bags (mojo bags) Custom Lovers hex, Ding dong hex and a variety of Supplies hand made by Solitaire Bon Lavi. 🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞🌞 As always we offer Free email consultations to discuss your situation and see if Spell work would be helpful in your case. Honest, kind and non judgemental we are Salubrious Surrey and Solitaire Bon Lavi, the Spellbinding Sisters! Spellbindingsisters@gmail.com Follow us 👉spellbindingsisters www.spellbindingsisters.com (link in bio) 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥 Reposted from @listeningactively - Tools for life. #devastated #discarded #used #cruel #twofaced #narcisstic #covertnarcissist #hoovering #lovebombing #deception #crazymaking #emotionallyunavailable #empty #inhuman #listeningactively #understandingthenarc #falsehumility #malignant #narcaship #manipulate #noclosure #wordsalad #narcopath #sociopathic #spellbindingsisters (at Florida) https://www.instagram.com/p/B4_Pk9uFfNz/?igshid=1w5hfqp268dyi

[loldiana]

Days like today make me wanna stay here forever ~ #whatdoesshelooklike #listeningactivities #teachinginkorea #teacheslkorea

[professionalgrowth-julia]

Mentor Program

3 main skills: Feedback, Coaching, and Active Listening.

“An inclusive work environment is an environment where all team members feel valued and comfortable to live their lives fully and do their best work.” 

“Work is done with and through people“

🤝 Building trust goes hand in hand with psychological safety

1. Feedback

When delivering feedback, it’s most important to assume positive intent. This means going into the scenario assuming your mentee did not intend for their behavior to have a negative impact. How?

1. Tell your mentee you want to provide feedback.

2. Ask for their permission to give that feedback. Give them the space to say no if it's not a good time.

3. Find a private place to give the feedback. If you're asking to put them in a position to receive feedback—especially negative—it can be a lot easier and safer to process in a meeting room than at their desk in front of their peers.

4. Use the SBI model to deliver your feedback.

5. Be quiet and let them process it.

6. Thank your mentee for hearing your feedback.

2. Coaching

“Coaching is unlocking people’s potential to maximize their own performance. It is helping them to learn rather than teaching them.”

Actively listening

Asking purposeful questions

Providing guidance only when asked

Growth focused

Balanced with teaching

“Teaching often involves telling someone what to do, whereas coaching is focused on guiding someone to make a decision on their own. “

GROW stands for Goals, Reality, Options, and Will. 

Goals - What is the goal(s)?Why is this important to you (right now)? 

Reality - How does this match up with your other priorities? What are you willing to change to make this happen? 

Options - What are your first few steps? What have others done in the past?How can I help? What resources do you need?

Will - How will you know if you're progressing? What will happen if you are not successful?

3. Active listening

Active listening: “That's why as a leader, listening is a critical skill to master.”

You will be a more effective mentor and leader if you can invest your energy in active listening. Active listening means giving your full attention to the speaker, concentrating not only on hearing what they are saying but also understanding what’s being said.

The LAER Method for active listening can be applied to both mentoring and listening on calls, and we use it here at HubSpot all the time. It stands for Listen, Acknowledge, Explore, and Respond.

Listen 

During the Listen step, your focus should be on letting the speaker complete their thought.

Focus on what the person is saying. Hearing does not always equal listening, and focus can help you listen more intently.

Remove any distractions. Limit laptop and phone use when talking with your mentee.

Visualize what is being said.

Don't interrupt.

Pay attention to the speaker's tone and body language.

Reserve judgment until the speaker has finished talking.

Acknowledge

During the Acknowledgement step, your goal is to empathize with and truly understand the speaker.

There are verbal and non-verbal components to the Acknowledgement step:

Verbal. Use verbal reinforcement like “yes,” “right,” “uh huh,” or “I see what you mean.” With your verbal acknowledgements, you aren’t necessarily agreeing with the speaker, but rather you're verbally indicating that you're listening.

Non-verbal. Nod, smile and think about your posture (e.g. face the speaker).

Explore

In the Explore step, your goal is to drill down to the root cause of the problem.

Gather more information.

Confirm and clarify your understanding using reflective statements such as “I want to make sure I’m on the same page as you…” or “So what you're saying is…”

Respond

The most important thing to remember is that you should have a clear understanding of the situation or problem before responding. At times, you may need to go through Listen, Acknowledge, and Explore again before responding.

When you do respond, your goal is to reflect and then advance the conversation by incorporating options, next steps or actions.

[therealmrsdana]

Posted @withregram • @listeningactively 🧰 Tools for life. #selfimposing #presumptuous #takers #frauds #theft #divorce #malignantnarc #covertnarc #twofaced #discounted #walkoneggshells #isolated #cognitivedissonance #shaming #selfishness #healcorebeliefs #selfworth #grieving #askmorequestions #rebuildingyourlife #therapy #healthycommunication (at Jacksonville, Florida) https://www.instagram.com/p/CLPjahSrOwC/?igshid=16w5pzqmosqsh

[thesunsetpodcast]

Reposted from @listeningactively Thank you to @youimprovedcounselling 🧰 tools for your box #loveversushate #manipulation #abuse #control #deflecting #dysfunctionalfamily #traumabonding #narcissisticabuse #narcissist #abusesurvivor #neglect #victims #healing #trauma #recovery #negativity #listening #stonewalling #parenthood #narcissiticabuserecovery #therapy #dismissive #minimize #covertnarcissist #silenttreatment #narcissisticabusesurvivor #cptsdrecovery #narcaship #ifmywoundswerevisible https://www.instagram.com/p/CFGsp4SH-dI/?igshid=17ubx21pqkndj

[virtuadmin]

Just Pinned to Podcasts & Podcasting: Here Are 10 Podcasts To Change Your Life #podcasts #changeyourlife #audio #audiocast #audiogram #listeningactivities https://ift.tt/2LyOzzy

[andnextcomesl]

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[andnextcomesl]

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[andnextcomesl]

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[andnextcomesl]

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[andnextcomesl]

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[andnextcomesl]

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